Sykes Enterprises HireVue Mock Interview

Master 30 Sykes Enterprises HireVue questions covering customer service scenarios, technical assessments, and video interview responses.

Question 22 of 30

How would you define empathy?

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I think the literal definition of empathy is the ability to understand and share another person's feelings. My sister would say empathy is rather the ability to feel another person's emotions. But I think of it as understanding what is communicated. Often someone will communicate something one way, yet the emotion behind a statement is communicated in other ways. So empathy is an understanding of someone that goes deeper than the words they convey. It comes with the touchpoints of human interaction."