Sykes Enterprises HireVue Mock Interview
Master 30 Sykes Enterprises HireVue questions covering customer service scenarios, technical assessments, and video interview responses.
Question 25 of 30
Describe a mistake you made at work and what you did to correct it.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was assigned a task by a supervisor who had a propensity to get stressed out when a deadline was approaching. They needed extra help and recruited me. They tended to be ambiguous in their communication, which typically required extra effort on my part to ensure we were on the same page. On this occasion, there were a lot of distractions, and it was clear the questions I asked them increased their stress levels, so I decided to move forward with the information I had on hand. But there was a communication breakdown, and the instructions weren't as clear as I believed they were. So, in the end, it required a lot of overtime and rework to accomplish the work I agreed to. I should have clarified at the forefront and knew better at the time. Not a mistake I'd ever make again."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Making mistakes is human. How we deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate. Owning your mistake shows character and integrity. You should react in the company's best interest, not out of fear of discovery. If you tried to fix the mistake before bringing it to the attention of your superiors, explain why, such as it being less exhaustive of the company's resources, for you to fix it yourself. If you recruited help, explain it was necessary and in the team's best interest.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Objectify the situation, exhibiting an emotionally mature perspective, and explain how you navigated this terrain, ultimately leading to a successful resolution. You'll want to come across as emotionally mature and not regressing into the emotion of that situation when reflecting upon it. Focus on the positives and how the overall outcome benefitted the team. Conclude with the steps you took to avoid making that mistake again.
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