You may have heard the expression that you alone are in charge of your development. Your answer to this question will help the interviewers determine if you are self-motivated, self-guided in your work, and personally driven to perform at your best. Describe how you stay motivated and productive throughout your day. Explain what motivates and inspires you on a personal level, how you stay motivated throughout your workday, and how you approach your work, regardless of the task being high-pressured or monotonous.

Looking at their core values, they describe all the motivating aspects of their environment and work culture.

"CORE VALUES: If we had to sum up work at SYKES in one phrase, it would probably be: 'We help people!'. However, our work is much more multifaceted than that. WE ARE A TEAM: At SYKES, we have one goal: to provide the best customer service in the industry. Besides our customer service representatives, we have a large support team ensures our operations run smoothly. Everyone at SYKES is an important piece of the puzzle for our success. WE SOLVE PROBLEMS: It is important to us to help people and improve processes. Both for the end customers and for our own team. We continue to develop every day and want to do our job better today than yesterday. This also includes facing up to challenges and finding new solutions together.

WE RESPECT EACH OTHER: At SYKES, we treat each other with respect. Everyone is equally important to us. This is true for both our clients and our own employees. We are always in dialogue with one another and respect other opinions. WE USE EVERY MOMENT: Respect also means focusing fully on the other person and being in the here and now with your thoughts. It is especially important to do the right thing at the right moment. This not only allows us to provide great customer support but also gives every colleague a fair chance.

WE WORK WITH HEART AND MIND: Working in customer service, empathy is essential. Each customer has a different story, which requires consideration. Nevertheless, there are general rules regarding customer contact and teamwork. At SYKES, we strive for the best solution by being perceptive and intelligent. WE CREATE TRUST: As a brand ambassador for international companies, we have a great responsibility. We are responsible for gaining, maintaining, and, in some situations, restoring customer trust. We take care of problems and try to find solutions. This includes listening carefully and keeping our promises. WE ARE ALWAYS UP TO DATE: We work in a dynamic and fast moving industry. Customers expect new communication channels and quick solutions. Markets and demands are rapidly changing. That is why we, at SYKES, are always keen to recognize new trends and continuously optimize our work processes."