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Flight Attendant Interview

39 Questions and Answers by Rachelle Enns

Updated August 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 39
Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
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How to Answer
Being away from home so often can be tough so be sure to express your interest in travel and new experiences. As a flight attendant, you will have the opportunity to fly to many different locations. The interviewer wants to be assured that you would enjoy this aspect.
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Top 35 Flight Attendant Interview Questions with Full Content
Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
Being away from home so often can be tough so be sure to express your interest in travel and new experiences. As a flight attendant, you will have the opportunity to fly to many different locations. The interviewer wants to be assured that you would enjoy this aspect.

Rachelle's Answer #1
"I absolutely love to travel. My family traveled a lot when I was growing up and it seems that I caught the travel bug too. My favorite place so far has been Barbados and Spain is on my bucket list of places that I would love to go."
Rachelle's Answer #2
"Travel is the main reason I chose to pursue a career as a flight attendant. I love flying out to Southeast Asia. The layover in Hong Kong to Thailand is one of my favorites because of the food. Now, I've never been to Scotland, and I'd love to go there to see the landscape there."
If you were asked to take a flight across country, and back, unexpectedly how would you handle this?
What would be the positive aspect for you if you were asked to take a cross country flight at the last minute? Discuss with the interviewer how you would react in a situation like this.

Rachelle's Answer #1
"I am more than happy to do what it takes for the good of my company and team. My previous supervisor commented often on my willingness to take long shifts whenever required."
Rachelle's Answer #2
"I understand that this job may have unexpected flights. I don't have any problem with it. I have a friend who can take care of my home while I'm gone, and my father can take care of any bills. They've been helping me with that kind of thing for a while, so they know what to expect. I'm happy to take on any assignments that come up unexpectedly."
Why do you want to work for this airline?
With many airlines to choose from, why are you hoping to work for this particular one? This is where it is very helpful to have conducted some research on the company prior to your interview.

Rachelle's Answer #1
"I have a particular interest in your airline because of your strong reputation in the industry and the dedication you have to positive customer experiences. I have flown your airline as a first choice for the past 5 years and have not been disappointed in the quality service delivered. I'd love to be a part of that."
Rachelle's Answer #2
"I've heard a lot of good things about this airline. I really like the way the company treats its employees. For example, I think it's great how the company will stand up for employees if a customer gets way out of line because sometimes customers will take advantage of a company's generosity, which really just encourages bad behavior from all the customers. It also shows me that the company is great at diplomatically handling confrontational situations, which is a skill that I'm really interested in building. And on top of that, this airline travels to all the places that I want to go, as well as others that I haven't been to yet."
Anonymous Answer
"American Airlines is my dream airline, they are the biggest and the best, and I've always believed in shooting for the stars. I also love their cultural diversity and treating others with respect, but what is near and dear to my heart is their dedication to the American Airlines cadet program that encourages young girls and boys in the scouts to pursue pilot careers. Overall I love that AA is on the cutting edge of technology because great is what I'm going for!"
Rachelle's Answer
Fantastic response! Any interviewer should appreciate your energy. Your answer also shows the depth of research you have committed to.
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How would you handle a situation in which a passenger keeps breaking basic flight rules such as wearing their seat belt?
As an FA you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your method for dealing with these types of passengers.

Rachelle's Answer #1
"In my current FA role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work then I will ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me then I will remove myself from the situation asking another FA to step in."
Rachelle's Answer #2
"I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is."
Describe a situation when you were able to have a positive influence on the actions of others.
Do you aspire to be a positive influence on others? Talk to the interviewer about a time when you were a positive influence on someone in the workplace. How did it feel?

Rachelle's Answer #1
"Last year at work we had a situation where our executives allowed all of us to make a pitch in regards to where the company's philanthropic efforts should go. I created a really great presentation that impacted the executives enough for them to choose my charity of choice. It was an amazing feeling to know that my passion and research could amount to something so life changing."
Rachelle's Answer #2
"There was a time when one of my fellow flight attendants snapped at a passenger. This was during the first half hour of the flight, and it he had just started work, so I knew he wasn't just tired.

The first chance I got, I invited him to have a coffee with me at the galley. I treated it like a friendly chat and asked him what's going on with him, anything interesting, things to just get the conversation to open up. Soon, I found out that he was having personal problems, so I just became a good listener for him.

I steered the conversation back towards work and talked about positive things to get my coworker back into a good mood. Then I mentioned that there was a passenger who seemed to be upset about something. I suggested that my coworker see if there's anything the passenger needed. That way, the passenger would have contact with my coworker again, and this time it'd be a positive interaction. As you can see, I'm very good at influencing people in a positive way."
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