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Flight Attendant Interview
Questions

37 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 37

Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?

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Flight Attendant Interview Questions

  1. 1.

    Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?

      If hired as their next Flight Attendant, your interviewer wants to know that you have the ability to grab the bull by the horns and take action without any direction from others when the situation would call for it. Talk to the interviewer about your capabilities when it comes to taking control of a situation by giving them an example of a time you did just that. Make sure the situation you describes carefully outlines the situation and your thought process in taking action immediately. Also, be sure to talk about the successful outcome of the situation.

      Rachelle's Answer

      "Our company launched a food bank initiative last year where teams would compete to see who could raise the most funds and donations for our local food bank in 30 days. We really didn't have anyone willing to take control of the team and track our progress, so I decided to do it myself. I am very organized and have the ability to motivate the people around me. It was very rewarding and worth the additional time. I'm happy that I did it because our team almost doubled every other teams' fund and donations."

  2. 2.

    If you were in an unknown city, what would you do to find a restaurant?

      Working as a Flight Attendant will often find you far away from home in unfamiliar surroundings, and your interviewer is looking to hear that you are able to handle these lonely situations by asking a question like this. Assure the interviewer that you are ready and able to handle this type of situation by being resourceful when you are in these unfamiliar settings.

      Rachelle's Answer

      "Technology is an amazing thing these days! I have multiple apps on my phone that help me find new hot spots in the area. I will sometimes go out with my crew or take to Facebook to see which friends of mine may be in the area. Every trip is different for me and that's half the fun of it."

      Rachelle's Answer

      "If I know ahead of time where I'm going, I always do my research ahead of time and check out online recommendations. If not, I'm perfectly happy to wander around town and pop into whatever looks good."

  3. 3.

    Do you get motion sickness?

      Having motion sickness while in flight certainly wouldn't be good if flying was an essential part of your daily work life. Prior to even applying for this position, hopefully you considered your experiences flying and can handle the physical aspects of the job. With this question, your interviewer is simply looking to hear that you have experience flying and that you aren't prone to motion sickness that some people get when flying.

      Rachelle's Answer

      "I have flown on both large and small passenger planes and have never experienced any adverse effects like motion sickness."

      Rachelle's Answer

      "No, not at all. I've flown on all kinds of aircraft for both short and long-haul flights and I'm perfectly comfortable."

  4. 4.

    What type of emergency training have you completed?

      Going into your interview, it is important to know that most airlines require their Flight Attendants to have CPR and first aid certification. With this question, your interviewer will be looking to hear if you do have any formal training in CPR and first aid. If you do, talk about your certifications. If you don't, no need to fret, as that doesn't disqualify you from the position as the airline sends new staff for formal training frequently. If this is the case, reiterate to your interviewer that you are willing and able to be trained in this aspect of the job.

      Rachelle's Answer

      "I currently do not have CPR certification, but I do understand this is a requirement of the job and would be ready for the training for that certification immediately upon hire. I do have a current first aid certification through the American Red Cross, as it was required for my current job."

      Ryan's Answer

      "I'm certified for First Aid and CPR, and I'm available to take any additional training that's needed if hired for this position."

  5. 5.

    Why do you want to work for this airline?

      With many airlines to choose from, your interviewer will be looking to hear why you have a passion and commitment to their airline. This is where it is very helpful to have conducted some research on the company prior to your interview. To really sell your interviewer on your passion and commitment to this job, try to match your own personal goals and values with that of the airline.

      Rachelle's Answer

      "I have a particular interest in your airline because of your strong reputation in the industry and the dedication you have to positive customer experiences. I have flown your airline as a first choice for the past 5 years and have not been disappointed in the quality service delivered. I'd love to be a part of that."

      Rachelle's Answer

      "I've heard a lot of good things about this airline. I really like the way the company treats its employees. For example, I think it's great how the company will stand up for employees if a customer gets way out of line because sometimes customers will take advantage of a company's generosity, which really just encourages bad behavior from all the customers. It also shows me that the company is great at diplomatically handling confrontational situations, which is a skill that I'm really interested in building. And on top of that, this airline travels to all the places that I want to go, as well as others that I haven't been to yet."

      Anonymous Answer

      "American Airlines is my dream airline, they are the biggest and the best, and I've always believed in shooting for the stars. I also love their cultural diversity and treating others with respect, but what is near and dear to my heart is their dedication to the American Airlines cadet program that encourages young girls and boys in the scouts to pursue pilot careers. Overall I love that AA is on the cutting edge of technology because great is what I'm going for!"

      Rachelle's Answer

      Fantastic response! Any interviewer should appreciate your energy. Your answer also shows the depth of research you have committed to.

      Was this answer helpful? Yes (1) or No (0)
  6. 6.

    Are you applying for any other jobs?

      It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far.

      Rachelle's Answer

      "I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."

      Rachelle's Answer

      "Yes, I've applied to other airlines. I'm waiting on a reply from one airline, and I have a few more interviews lined up as well. To be honest, I much prefer this airline because of the work culture that I've heard so much about."

  7. 7.

    If a passenger got violently ill during a flight, how would you handle this situation?

      Being prepared for any situation on a flight is a key aspect of being a great Flight Attendant. Your interviewer will be looking to hear how you stay calm, cool, and collected during a situation like this, while also being resourceful in how you handle the situation. If you have experience handling a situation like this, be sure to describe that experience while demonstrating the specific steps you took to make the situation as successful as possible.

      Rachelle's Answer

      "Last week, I had a very ill passenger who was vomiting profusely. We had a doctor on board whom I asked for assistance so that we could determine whether it was an emergency or simply a virus or food poisoning. I offered the patient a new seat in an aisle closest to the washroom while moving the other passengers to another seat. I was able to get the passenger comfortable with a warm blanket, ginger-ale and a cold pack."

  8. 8.

    How do you feel about the dress code and professional standards?

      Uniforms are an across the board requirement for airlines, no matter which one you work for. Discuss with the interviewer your thoughts on the dress code and professional standards in the airline industry. Keep in mind that airlines also have very strict grooming and personal appearance policies. It is good to familiarize yourself with the policies of the airline you are interviewing with prior to interview and be able to speak about your ability to follow them during your interview.

      Rachelle's Answer

      "I 100% agree with the dress code in the airline industry. The uniform gives passengers the idea that we command respect and creates an air of professionalism. I would also look forward to the professional look each time I am in flight. I have also read about the personal hygiene policies of the airline and was glad to see that they match my own personal tastes as well."

      Rachelle's Answer

      "I think a dress code is a great way to ensure that customers feel that we're an organized team, that we're consistent and professional. I also like it because that way, I don't have to think about what to wear!"

  9. 9.

    How tolerable are you of people?

      As a flight attendant you will often be in tight quarters with people who are rude, panicky, loud, and belligerent. Assure the interviewer that you are able to be tolerant of all types of people, no matter the situation that you are in. If you have direct experience in customer service and working with rude or belligerent people, be sure to talk about how you handled that experience with ease.

      Rachelle's Answer

      "I have worked in customer service related positions for many years and think I have just about seen it all. I have developed a thick skin and am able to tolerate even the rudest of people. That thick skin would prove to be essential in a flight attendant role, as I know that travelers are often experiencing the highest of highs or the lowest of lows."

      Rachelle's Answer

      "I'm naturally a very tolerant person to begin with. Over the course of my career, I've learned to tolerate other people's negativity even when I might be tired or emotionally drained. I recognize when I might be in that kind of state and I use some stress management techniques to make sure that my positive attitude and friendly demeanor doesn't waver."

  10. 10.

    Give me an example of a time that you went above and beyond the call of duty at work.

      Every hiring manager will give favor to the candidate with a great attitude, often choosing them even if they aren't the most qualified. Assure the interviewer that you are willing to go above and beyond your regular duties in order to benefit the company.

      Rachelle's Answer

      "I was raised to believe that you always deliver more that you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker called in sick. I did so without complaining because that's the type of employee that I am."

      Rachelle's Answer

      "There was a passenger who was upset during the flight because he was flying to his mother's funeral. He couldn't stop sobbing. It was a 20 hour flight, so I invited him to stay with the crew and I in the galley whenever possible, and I also referred him to a grief counselor He was very thankful and told me that he'd never fly on another airline but mine."

  11. 11.

    Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.

      Being away from home so often can be tough, so be sure to express your interest in travel and new experiences. As a flight attendant, you will have the opportunity to fly to many different locations. The interviewer wants to be assured that you would enjoy this aspect of the job, so be open and honest about your favorite destination and your bucket list destination.

      Rachelle's Answer

      "I absolutely love to travel. My family traveled a lot when I was growing up and it seems that I caught the travel bug too. My favorite destination so far has been Barbados, and Spain is on my bucket list of places I would love to go."

      Rachelle's Answer

      "Travel is the main reason I chose to pursue a career as a flight attendant. I love flying out to Southeast Asia. The layover in Hong Kong to Thailand is one of my favorites because of the food. Now, I've never been to Scotland, and I'd love to go there to see the landscape there."

  12. 12.

    If you were asked to take a flight across country and back unexpectedly, how would you handle this?

      The life of a Flight Attendant can involve the need to be very flexible in your work hours and flights that you are scheduled to work. With this question, your interviewer is looking to delve into how flexible you can be, if hired for the position. As you answer, be sure to be open and honest about your personal life and your availability to be scheduled on short notice. Discuss with the interviewer how you would react in a situation like this.

      Rachelle's Answer

      "I am more than happy to do what it takes for the good of my company and team. My previous supervisor commented often on my willingness to take long shifts whenever required. I am very fortunate to have a flexible family life at home and the ability to work when called upon. I would accept the opportunity and maintain a positive attitude."

      Rachelle's Answer

      "I understand that this job may have unexpected flights. I don't have any problem with it. I have a friend who can take care of my home while I'm gone, and my father can take care of any bills. They've been helping me with that kind of thing for a while, so they know what to expect. I'm happy to take on any assignments that come up unexpectedly."

  13. 13.

    How would you handle a situation in which a passenger keeps breaking basic flight rules, such as wearing their seat belt?

      As a Flight Attendant, you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your strategy for dealing with these types of passengers. In your answer, try to demonstrate that you would be firm, respectful, and professional in your approach with that passenger.

      Rachelle's Answer

      "In my current Flight Attendant role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work, I will then ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me, I will remove myself from the situation and ask another Flight Attendant to step in."

      Rachelle's Answer

      "I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is."

  14. 14.

    Describe a situation when you were able to have a positive influence on the actions of others.

      Flight Attendants are often relied upon to be the beacon of hope and positivity to both the passengers and crew of a flight. With this question, your interviewer will be looking to gauge your ability to do just this by having you talk about a time when you had a positive influence on others. Prior to your interview, think of a situation that clearly demonstrates how your influence on others helped lead to a very positive outcome.

      Rachelle's Answer

      "Last year at work, we had a situation where our executives allowed all of us to make a pitch in regards to where the company's philanthropic efforts should go. I created a really great presentation that impacted the executives enough for them to choose my charity of choice. It was an amazing feeling to know that my passion and research could amount to something so life changing."

      Ryan's Answer

      "There was a time when one of my fellow flight attendants snapped at a passenger. This was during the first half hour of the flight, and it he had just started work, so I knew he wasn't just tired. The first chance I got, I invited him to have a coffee with me at the galley. I treated it like a friendly chat and asked him what's going on with him, anything interesting, things to just get the conversation to open up. Soon, I found out that he was having personal problems, so I just became a good listener for him.

      I steered the conversation back towards work and talked about positive things to get my coworker back into a good mood. Then I mentioned that there was a passenger who seemed to be upset about something. I suggested that my coworker see if there's anything the passenger needed. That way, the passenger would have contact with my coworker again, and this time it'd be a positive interaction. As you can see, I'm very good at influencing people in a positive way."

  15. 15.

    Tell me what you know about our airline.

      Ideally, your interviewer is looking to hear that you have done your homework on their airline prior to your interview, and hopefully even prior to applying, to prove that you have commitment to the job. Display to the interviewer that you have invested time into researching their airline by talking about some interesting facts you have found about them. Show you are engaged in the process and interested in their particular organization, and your interviewer will know that you are serious about this job.

      Rachelle's Answer

      "I have conducted a great deal of research on your airline and am very impressed with the strong industry reputation you hold. This company grew, in just 20 years, from 7 aircraft to a large fleet covering over 100 destinations worldwide. This airline is growing at a rapid pace, and I'd be very excited to join the team."

      Rachelle's Answer

      "I know that this airline primarily flies short domestic flights, which I'm completely comfortable with. I also know that this airline appeals to the cost-conscious consumer who doesn't want all the frills, so I know that they're going to be focused on efficient service."

  16. 16.

    Do you have a current passport?

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  17. 17.

    If you had a passenger who couldn't keep calm due to anxiety of a plane crash, how would you calm them down?

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  18. 18.

    How would you rate your people skills?

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  19. 19.

    How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?

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  20. 20.

    How long do you see yourself as a flight attendant?

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  21. 21.

    When did you realize you wanted to become a flight attendant?

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  22. 22.

    Have you ever had a stranger yell at you before? How did you handle the situation?

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  23. 23.

    Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?

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  24. 24.

    What are your compensation expectations?

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  25. 25.

    At your current job, what are you most proud of?

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  26. 26.

    Have you ever been on a team where someone was not pulling their own weight? How did you handle it?

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  27. 27.

    What would you do if you saw one of your colleagues deliberately being rude to a passenger?

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  28. 28.

    What do you think the flight attendant's primary responsibility is as a crew member?

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  29. 29.

    Are you okay with being on a long layover?

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  30. 30.

    Where would you like this career to take you?

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  31. 31.

    Tell me about yourself.

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  32. 32.

    How do you believe your coworkers would describe you?

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  33. 33.

    What is your availability?

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  34. 34.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  35. 35.

    Think about a difficult boss, professor, or other person you've worked with. What made them difficult? How did you successfully interact with this person?

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  36. 36.

    Why are you the best candidate for us?

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  37. 37.

    Would you consider yourself a creative person?

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