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Flight Attendant Interview
Questions

39 Questions and Answers by Rachelle Enns

Updated August 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Travel    
Question 1 of 39
Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
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How to Answer
When was the last time you took the initiative on a project or decision and the outcome was a positive one? Talk to the interviewer about your capabilities when it comes to taking control of a situation.
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Answer Examples
1.
Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
When was the last time you took the initiative on a project or decision and the outcome was a positive one? Talk to the interviewer about your capabilities when it comes to taking control of a situation.

Rachelle's Answer
"Our company launched a food bank initiative last year where teams would compete to see who could raise the most funds and donations for our local food bank in 30 days. We really didn't have anyone willing to take control of the team and track our progress so I decided to do it myself. It was very rewarding and worth the additional time. I'm happy that I did it."
2.
If you were in an unknown city, what would you do to find a restaurant?
As an FA you will often be in a new city and in strange surroundings. Assure the interviewer that you are capable of handling this type of situation.

Rachelle's Answer #1
"Technology is an amazing thing these days! I have multiple apps on my phone that help me to find new hot spots in the area. I will sometimes go out with my crew or take to Facebook to see which friends of mine may be in the area. Every trip is different for me and that's half the fun of it."
Rachelle's Answer #2
"If I know ahead of time where I'm going, I always do my research ahead of time and check out online recommendations. If not, I'm perfectly happy to wander around town and pop into whatever looks good."
3.
Do you get motion sickness?
Have you spent time on a plane before? Assure the interviewer that you are able to handle the motion that comes with working on an aircraft.

Rachelle's Answer #1
"I have flown on both large and small passenger planes and have never experienced any adverse effects like motion sickness."
Rachelle's Answer #2
"No, not at all. I've flown on all kinds of aircraft for both short and long-haul flights and I'm perfectly comfortable."
4.
What type of emergency training have you completed?
If you do have the required emergency training: "I believe that I have all of the required emergency training from my previous FA position. My CPR and First Aid was just renewed last month as well."

If you do not have the required emergency training: "I have not attended any recent emergency training; however, I am happy to start that training immediately."
Rachelle's Answer #1
"I believe that I have all of the required emergency training from my previous FA position. My CPR and First Aid was just renewed last month as well."
Rachelle's Answer #2
"I'm certified for First Aid and CPR, and I'm available to take any additional training that's needed."
5.
Why do you want to work for this airline?
With many airlines to choose from, why are you hoping to work for this particular one? This is where it is very helpful to have conducted some research on the company prior to your interview.

Rachelle's Answer #1
"I have a particular interest in your airline because of your strong reputation in the industry and the dedication you have to positive customer experiences. I have flown your airline as a first choice for the past 5 years and have not been disappointed in the quality service delivered. I'd love to be a part of that."
Rachelle's Answer #2
"I've heard a lot of good things about this airline. I really like the way the company treats its employees. For example, I think it's great how the company will stand up for employees if a customer gets way out of line because sometimes customers will take advantage of a company's generosity, which really just encourages bad behavior from all the customers. It also shows me that the company is great at diplomatically handling confrontational situations, which is a skill that I'm really interested in building. And on top of that, this airline travels to all the places that I want to go, as well as others that I haven't been to yet."
Anonymous Answer
"American Airlines is my dream airline, they are the biggest and the best, and I've always believed in shooting for the stars. I also love their cultural diversity and treating others with respect, but what is near and dear to my heart is their dedication to the American Airlines cadet program that encourages young girls and boys in the scouts to pursue pilot careers. Overall I love that AA is on the cutting edge of technology because great is what I'm going for!"
Rachelle's Answer
Fantastic response! Any interviewer should appreciate your energy. Your answer also shows the depth of research you have committed to.
Was this answer helpful? Yes or No
6.
Are you applying for any other jobs?
It always puts a little bit of fire under the hiring manager if the are aware that you are actively looking for a new position. Tell the interviewer about your search so far.

Rachelle's Answer #1
"I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."
Rachelle's Answer #2
"Yes, I've applied to other airlines. I'm waiting on a reply from one airline, and I have a few more interviews lined up as well. To be honest, I much prefer this airline because of the work culture that I've heard so much about."
7.
If a passenger gets violently ill during a flight, how would you handle this?
How do you handle a difficult situation such as a sick passenger, mid-flight? Use a real-life example if you can.

Rachelle's Answer
"Last week I had a very ill passenger who was vomiting profusely. We had a doctor on board whom I asked for assistance so that we could rule out the fact that it wasn't an emergency and simply a virus or food poisoning. I offered the patient a new seat in an aisle closest to the washroom while moving the other passengers to another seat. I was able to get the passenger comfortable with a warm blanket, ginger-ale and a cold pack."
8.
What are your compensation expectations?
Share with the interviewer what you would like to earn. Be sure to keep it realistic. Another great way to share your compensation expectations is by sharing with the interviewer what you are currently earning and where you would like to be in your next position.

Rachelle's Answer #1
"I am currently earning a base salary of $38,000. I would like to earn close to this, or slightly higher, in my next position."
Rachelle's Answer #2
"I'm a realistic person, there's no reason I should ask for something silly like $100,000. Right now, Delta Airlines values me at an annual salary around $45,000 and I earned a salary increase of 15% within my first year. I'm confident that, if I'll have the privilege of receiving an offer from British Airways, it'll be commensurate with the value that I bring to the company."
9.
How tolerable are you of people?
As a flight attendant you will often be in tight quarters with people who are rude, panicky, loud and belligerent. Assure the interviewer that you are able to be tolerant of all types of people.

Rachelle's Answer #1
"I have worked in customer service related positions for many years and think I have just about seen it all. I have developed a thick skin and am able to tolerate even the rudest of people."
Rachelle's Answer #2
"I'm naturally a very tolerant person to begin with. Over the course of my career, I've learned to tolerate other people's negativity even when I might be tired or emotionally drained. I recognize when I might be in that kind of state and I use some stress management techniques to make sure that my positive attitude and friendly demeanor doesn't waver."
10.
Give me an example of a time that you went above and beyond the call of duty at work.
Every hiring manager will give favor to the candidate with a great attitude - often choosing them even if they aren't the most qualified. Assure the interviewer that you are willing to go above and beyond your regular duties in order to benefit the company.

Rachelle's Answer #1
"I was raised to believe that you always deliver more that you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker had called in sick. I did so without complaining because that's the type of employee that I am."
Rachelle's Answer #2
"There was a passenger who was upset during the flight because he was flying to his mother's funeral. He couldn't stop sobbing. It was a 20 hour flight, so I invited him to stay with the crew and I in the galley whenever possible, and I also referred him to a grief counselor He was very thankful and told me that he'd never fly on another airline but mine."
11.
Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
Being away from home so often can be tough so be sure to express your interest in travel and new experiences. As a flight attendant, you will have the opportunity to fly to many different locations. The interviewer wants to be assured that you would enjoy this aspect.

Rachelle's Answer #1
"I absolutely love to travel. My family traveled a lot when I was growing up and it seems that I caught the travel bug too. My favorite place so far has been Barbados and Spain is on my bucket list of places that I would love to go."
Rachelle's Answer #2
"Travel is the main reason I chose to pursue a career as a flight attendant. I love flying out to Southeast Asia. The layover in Hong Kong to Thailand is one of my favorites because of the food. Now, I've never been to Scotland, and I'd love to go there to see the landscape there."
12.
If you were asked to take a flight across country, and back, unexpectedly how would you handle this?
What would be the positive aspect for you if you were asked to take a cross country flight at the last minute? Discuss with the interviewer how you would react in a situation like this.

Rachelle's Answer #1
"I am more than happy to do what it takes for the good of my company and team. My previous supervisor commented often on my willingness to take long shifts whenever required."
Rachelle's Answer #2
"I understand that this job may have unexpected flights. I don't have any problem with it. I have a friend who can take care of my home while I'm gone, and my father can take care of any bills. They've been helping me with that kind of thing for a while, so they know what to expect. I'm happy to take on any assignments that come up unexpectedly."
13.
How would you handle a situation in which a passenger keeps breaking basic flight rules such as wearing their seat belt?
As an FA you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your method for dealing with these types of passengers.

Rachelle's Answer #1
"In my current FA role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work then I will ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me then I will remove myself from the situation asking another FA to step in."
Rachelle's Answer #2
"I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is."
14.
Describe a situation when you were able to have a positive influence on the actions of others.
Do you aspire to be a positive influence on others? Talk to the interviewer about a time when you were a positive influence on someone in the workplace. How did it feel?

Rachelle's Answer #1
"Last year at work we had a situation where our executives allowed all of us to make a pitch in regards to where the company's philanthropic efforts should go. I created a really great presentation that impacted the executives enough for them to choose my charity of choice. It was an amazing feeling to know that my passion and research could amount to something so life changing."
Rachelle's Answer #2
"There was a time when one of my fellow flight attendants snapped at a passenger. This was during the first half hour of the flight, and it he had just started work, so I knew he wasn't just tired.

The first chance I got, I invited him to have a coffee with me at the galley. I treated it like a friendly chat and asked him what's going on with him, anything interesting, things to just get the conversation to open up. Soon, I found out that he was having personal problems, so I just became a good listener for him.

I steered the conversation back towards work and talked about positive things to get my coworker back into a good mood. Then I mentioned that there was a passenger who seemed to be upset about something. I suggested that my coworker see if there's anything the passenger needed. That way, the passenger would have contact with my coworker again, and this time it'd be a positive interaction. As you can see, I'm very good at influencing people in a positive way."
15.
Tell me what you know about our airline.
Display to the interviewer that you have invested time into researching their airline. Show that you are engaged in the process and interested in their particular organization.

Rachelle's Answer #1
"I have conducted a great deal of research on your airline and am very impressed with the strong industry reputation that you hold. This company grew, in just 20 years, from 7 aircraft to a large fleet covering over 100 destinations worldwide. This airline is growing at a rapid pace and I'd be very excited to join the team."
Rachelle's Answer #2
"I know that this airline primarily flies short domestic flights, which I'm completely comfortable with. I also know that this airline appeals to the cost-conscious consumer who doesn't want all the frills, so I know that they're going to be focused on efficient service."
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39 Flight Attendant Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
  2. If you were in an unknown city, what would you do to find a restaurant?
  3. Do you get motion sickness?
  4. What type of emergency training have you completed?
  5. Why do you want to work for this airline?
  6. Are you applying for any other jobs?
  7. If a passenger gets violently ill during a flight, how would you handle this?
  8. What are your compensation expectations?
  9. How tolerable are you of people?
  10. Give me an example of a time that you went above and beyond the call of duty at work.
  11. Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
  12. If you were asked to take a flight across country, and back, unexpectedly how would you handle this?
  13. How would you handle a situation in which a passenger keeps breaking basic flight rules such as wearing their seat belt?
  14. Describe a situation when you were able to have a positive influence on the actions of others.
  15. Tell me what you know about our airline.
  16. Do you have a current passport?
  17. If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
  18. How would you rate your people skills?
  19. How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
  20. How long do you see yourself as a flight attendant?
  21. When did you realize you wanted to become a flight attendant?
  22. Have you ever had a stranger yell at you before? How did you handle the situation?
  23. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
  24. How do you feel about the dress code and professional standards?
  25. At your current job, what are you most proud of?
  26. Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
  27. What would you do if you saw one of your colleagues deliberately being rude to a passenger?
  28. What do you think the flight attendants primary responsibility is as a crew member?
  29. Are you okay with being on a long layover?
  30. Where would you like this career to take you?
  31. Tell me about yourself.
  32. Do you have any questions?
  33. How do you believe your coworkers would describe you?
  34. What is your availability?
  35. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  36. Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
  37. Why are you the best candidate for us?
  38. Would you consider yourself a creative person?
  39. Tell me about your education.
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