Ticket Agent Mock Interview

To help you prepare for your Ticket Agent interview, here are 25 interview questions and answer examples.

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Question 1 of 25

As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

Ticket Agents work very independently on a daily basis and you will be relied upon to keep your manager up to speed on your work progress and any potential issues that you are facing on the job. As you answer, be sure to stress your ability to work independently while also being very communicative to your manager. If possible, use examples of how you've communicated with managers in prior roles you've held. Also, don't hesitate to tell your interviewer about your project management and organizational skills. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date.

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25 Ticket Agent Interview Questions & Answers

  • 1. As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

  • 2. Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?

  • 3. How do you feel about wearing a company uniform on the job every day as a Ticket Agent?

  • 4. Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

  • 5. Do you have direct experience working in a retail setting or customer cash transactions?

  • 6. How would you multitask many different customer requests and duties at one time?

  • 7. Are you striving for a leadership role in the future?

  • 8. How do you feel your education has prepared you for this role?

  • 9. Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?

  • 10. Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.

  • 11. What personality types would you say that you work the best with?

  • 12. In your opinion, what are the top 3 skills required to be a successful Ticket Agent?

  • 13. Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?

  • 14. What is your ideal company culture?

  • 15. Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?

  • 16. How would your most recent supervisor describe your work ethic?

  • 17. Describe a time where you had to overcome a big challenge.

  • 18. Give us an example of a time where you provided excellent customer service.

  • 19. Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?

  • 20. How would you define excellent customer service as a Ticket Agent?

  • 21. How do you handle stressful situations?

  • 22. How would you calm an irate passenger that would not take no for answer?

  • 23. What are your career goals?

  • 24. Walk me through your experience in customer service based roles.

  • 25. Why should we hire you?