Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a co-worker). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that my coworker had to chance to be heard (...). In the end, the situation resolved and we were able to successfully work as a team to complete the project by the deadline."
Always ensure to review the job posting before the interview to familiarize yourself with the work schedule. Should an interviewer ask such a question, it is highly likely you will have to work such hours. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed. Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.
"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedule. I am willing to work over the weekend, in the evenings and overtime, as required."
Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role. Answer this question by mentioning your degrees and certifications that you have, by putting emphasis on those that are relevant to the position you applied for. Should you hold one or several of the preferred educational qualifications listed on the job posting, tell the interviewer you directly meet the educational qualifications, making you a great candidate for this role - and this is an opportunity for the interviewer to see you did your due diligence before the interview. Alternatively, tell the interviewer why you believe your education has prepared you for this role.
"I read on your job posting that one of your preferred educational qualifications is a bachelor's degree. As you can see on my resume, I hold a Bachelor's degree in (X) from (X university), granted in (X year). I also have a Customer Service Certificate, which I am positive will be highly beneficial in this role as I have developed my customer service skills as a result of the techniques learned in my studies."
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning one or two of the skills listed and an additional skill that you possess, which will contribute to your success in this role.
"The top 3 skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. I can proudly say I possess all of the above."
Provide an example in a position held in a professional or volunteer capacity, or alternatively in a university setting, e.g., when working on a project with classmates.
"When working for (X company) as a/an (X position title), we had to complete a group project (... what happened in this project causing a lack of integrity). As this was dishonest, I (... how you acted with integrity)."
Tell the interviewer about your project management and organizational skills. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date.
"I keep the channels open and communicate with my manager on a regular basis. I will email/call him/her frequently, schedule weekly meetings - or daily meetings if we are on a tight deadline. I will provide my manager with a list of all steps involved pertaining to given projects and in our meeting, will update him/her as to the stages of each step (...)."
It is important to appear able to work with all types of personality as this position involves customer service, i.e., customers from different backgrounds.
"I do not have a preferred personality type as I know the nature of the work involves working with people with a variety of personality types. I listen carefully, am always respectful and can easily adapt my approach to communicate as effectively as possible."
Employers are looking for commitment, reliability, respect and professionalism, among other things. As such, answer this question by including how committed, reliable, respectful and professional you are, notwithstanding the challenges you may face.
"My supervisor would describe my work ethic as excellent. I am a hard worker who thrives on challenges and who works tireless to get the job done. I am also a committed and reliable professional who remains highly respectful and professional at all times."
Answer this question by providing an example of your ability to overcome challenges and to remain able to perform your duties professionally and successfully. This can be a challenge in a professional or volunteer capacity, or alternatively in a university setting.
"A big challenge I have had to overcome was when working as a/an (X position title) for (X company). I was responsible for (X duties) and one day I (X example of a big challenge). I nevertheless remained calm, collected and professional and did not let this situation affect my performance."
Answer this question by providing an example of your provision of excellent customer service in a professional or volunteer capacity, or alternatively in a university setting.
"I provided excellent customer service when working as a/an (X position title) for (X company). In this role, I was responsible for (X duties) and one day, (X example providing evidence of your excellent customer service skills)."
Should such a question be asked, it is highly likely that communication will be particularly important in the work that you will be performing for this employer. This is why you should always ensure to review the job posting before the interview to familiarize yourself with the day-to-day work involved. Such question would be expected if you are adequately prepared for the interview. Answer this question by providing an example of your excellent communication skills.
"I pride myself on my excellent communication skills. For instance, (X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting)."
Answer this question by emphasizing your ability to work under pressure and be unfazed in the face of challenges.
"I thrive under pressure and remain calm when faced with stressful situations. I feel challenged and as such, am even more determined to perform to the best of my abilities."
Always review the company website and social media pages to familiarize yourself with the company, services offer and careers available (e.g., by looking at their careers page or directory). Also review the job posting before the interview to familiarize yourself with the work involved and determine whether growth opportunities are available at this company. Should opportunities be available, and should they be listed, answer this question by mentioning one (or a few) of these by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer. You may also answer this question by mentioning an exciting career you saw on their website and by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer. Ensure to provide an example related to the position/company you are applying for. Should your answer completely differ, such as wanting to work in a completely different industry, you may be immediately disqualified. The interviewer/employer may believe you applied for their position simply because you want financial incentives and that you will leave should an opportunity in another field become available.
"I wish to grow within a company by committing to my employer and developing my skillset. Ultimately, I would love to work as a team leader or department manager of a department I started off in."
Review the job posting before the interview to familiarize yourself with the duties involved in this role. Answer this question by providing examples of past customer service experiences in a professional, volunteer, or alternatively educational (i.e., university) setting, while mentioning some of the duties involved (as per the job posting) performed in other positions, should you have such experience. This will demonstrate you already have the required experience for this role.
"While in university, I work as a part-time (X position tile) for (X company), and worked as (X position title) for (X company) upon graduation from university."
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent. Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a hardworking professional, a team player and have excellent relationship building skills."
Always review the job posting and company website/social media pages to familiarize yourself with the company. Answer this question by mentioning something you read on the job posting or website re: company culture, and provide a reason as to why this is the right environment for you.
"My ideal company culture is a family-oriented and collaborative environment. I know this is the right environment for me as I am a team player and wish to matter within a team, as opposed to simply being a number amongst many."
Ticket agents work in the travel industry, specifically in commercial aviation. During a day on the job, ticket agents who work in the office issue tickets to passengers who wish to travel. Ticket agents who work at the airport issue boarding passes, check baggage and ensure that all passengers board the flight in an orderly manner. Before passengers board, they may check that the names on the tickets match the name on their tickets. They also help passengers who need help boarding and report any suspicious behavior or unaccompanied baggage.
This is an entry level job with no advanced educational requirements. However, you will need to have at least a high school diploma. A postsecondary certificate or a degree in any hospitality related field will give you the edge when you apply for a ticket agent job. If you have the basic computer skills and meet all other requirements, most employers will give you on-the-job training so you can familiarize yourself with the companies specific policies and procedures.
At the interview for a ticket agent job, most of the questions will be aimed at assessing your confidence while answering, your knowledge of a ticket agent's duties and responsibilities, your communication skills and your ability to handle different types of passengers. Taking a look through ticket agent mock interview questions is a great way to boost your confidence ahead of the interview.