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Ticket Agent Interview

20 Ticket Agent Interview Questions

By: Ryan Brown

Question 1 of 20
How would you calm an irate passenger that would not take no for answer?
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How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

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Question 2 of 20
How would you define excellent customer service?
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How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Question 3 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
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How to Answer
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.

Question 4 of 20
Are you striving for a leadership role in the future?
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How to Answer
Ensure to review the job posting before the interview to familiarize yourself with the growth opportunities available at the company and to show the interviewer that you did your due diligence before the interview - and as such are serious about working for this company specifically.

Should an interviewer ask such a question, it is highly likely they would prefer a candidate with leadership skills and a desire to take on more duties in the short to long term.

Question 5 of 20
How would your most recent supervisor describe your work ethic?
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How to Answer
Employers are looking for commitment, reliability, respect and professionalism, among other things.

As such, answer this question by including how committed, reliable, respectful and professional you are, notwithstanding the challenges you may face.

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Author of Ticket Agent Answers and Questions

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 12/03/2014
Last modified on: 08/22/2018

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About Ticket Agent

September 11th, 2018

Ticket agents work in the travel industry, specifically in commercial aviation. During a day on the job, ticket agents who work in the office issue tickets to passengers who wish to travel. Ticket agents who work at the airport issue boarding passes, check baggage and ensure that all passengers board the flight in an orderly manner. Before passengers board, they may check that the names on the tickets match the name on their tickets. They also help passengers who need help boarding and report any suspicious behavior or unaccompanied baggage.
This is an entry level job with no advanced educational requirements. However, you will need to have at least a high school diploma. A postsecondary certificate or a degree in any hospitality related field will give you the edge when you apply for a ticket agent job. If you have the basic computer skills and meet all other requirements, most employers will give you on-the-job training so you can familiarize yourself with the companies specific policies and procedures.
At the interview for a ticket agent job, most of the questions will be aimed at assessing your confidence while answering, your knowledge of a ticket agent's duties and responsibilities, your communication skills and your ability to handle different types of passengers. Taking a look through ticket agent mock interview questions is a great way to boost your confidence ahead of the interview.