Ticket Agent Interview Questions

25 Questions and Answers by
Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 25

Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

Ticket Agent Interview Questions

  1. 1.

    Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

  2. 2.

    How do you feel about wearing a company uniform on the job every day as a Ticket Agent?

  3. 3.

    Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?

  4. 4.

    What personality types would you say that you work the best with?

  5. 5.

    Do you have direct experience working in a retail setting or customer cash transactions?

  6. 6.

    What are your career goals?

  7. 7.

    How would you define excellent customer service as a Ticket Agent?

  8. 8.

    Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?

  9. 9.

    How would you calm an irate passenger that would not take no for answer?

  10. 10.

    How do you feel your education has prepared you for this role?

  11. 11.

    Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?

  12. 12.

    How would you multitask many different customer requests and duties at one time?

  13. 13.

    Give us an example of a time where you provided excellent customer service.

  14. 14.

    Are you striving for a leadership role in the future?

  15. 15.

    As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

  16. 16.

    Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?

  17. 17.

    Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?

  18. 18.

    Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.

  19. 19.

    In your opinion, what are the top 3 skills required to be a successful Ticket Agent?

  20. 20.

    What is your ideal company culture?

  21. 21.

    How would your most recent supervisor describe your work ethic?

  22. 22.

    Describe a time where you had to overcome a big challenge.

  23. 23.

    How do you handle stressful situations?

  24. 24.

    Walk me through your experience in customer service based roles.

  25. 25.

    Why should we hire you?