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Top 20 Ticket Agent Interview Questions

Question 1 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
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Question 2 of 20
How would you define excellent customer service?
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How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Answer Example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
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Question 3 of 20
How would you calm an irate passenger that would not take no for answer?
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How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

Answer Example
"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the passenger so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable."
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Question 4 of 20
Are you striving for a leadership role in the future?
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How to Answer
Ensure to review the job posting before the interview to familiarize yourself with the growth opportunities available at the company and to show the interviewer that you did your due diligence before the interview - and as such are serious about working for this company specifically.

Should an interviewer ask such a question, it is highly likely they would prefer a candidate with leadership skills and a desire to take on more duties in the short to long term.

Answer Example
"I read on your job posting that growth opportunities are available at your company, and this is something I am very excited about. I hope to become an expert in my field and move up the ladder so as to ultimately manage a team and lead my team members to ensure their professional success."
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Question 5 of 20
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
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How to Answer
Employers are looking for reliability and commitment. Provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity. Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were.

Answer Example
"I am extremely reliable and always on time. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. I am proud to say that I was always on time."
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Question 6 of 20
Are you able to work weekends, evenings or overtime as needed?
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Question 7 of 20
Tell me about your post-secondary education.
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Question 8 of 20
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
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Question 9 of 20
Give an example of how you have acted with integrity in your job.
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Question 10 of 20
How do you keep your manager informed about what is being done in your work area?
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Question 11 of 20
Tell me about the personality types you work best with.
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Question 12 of 20
How would your most recent supervisor describe your work ethic?
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Question 13 of 20
Describe a time where you had to overcome a big challenge.
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Question 14 of 20
Give us an example of a time where you provided excellent customer service.
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Question 15 of 20
How are your communication skills?
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Question 16 of 20
How do you handle stressful situations?
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Question 17 of 20
What are your career goals?
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Question 18 of 20
Walk me through your experience in customer service based roles.
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Question 19 of 20
Why should we hire you?
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Question 20 of 20
What is your ideal company culture?
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About Ticket Agent

March 9th, 2017

Ticket agents work in the travel industry, specifically in commercial aviation. During a day on the job, ticket agents who work in the office issue tickets to passengers who wish to travel. Ticket agents who work at the airport issue boarding passes, check baggage and ensure that all passengers board the flight in an orderly manner. Before passengers board, they may check that the names on the tickets match the name on their tickets. They also help passengers who need help boarding and report any suspicious behavior or unaccompanied baggage.
This is an entry level job with no advanced educational requirements. However, you will need to have at least a high school diploma. A postsecondary certificate or a degree in any hospitality related field will give you the edge when you apply for a ticket agent job. If you have the basic computer skills and meet all other requirements, most employers will give you on-the-job training so you can familiarize yourself with the companies specific policies and procedures.
At the interview for a ticket agent job, most of the questions will be aimed at assessing your confidence while answering, your knowledge of a ticket agent's duties and responsibilities, your communication skills and your ability to handle different types of passengers. Taking a look through ticket agent mock interview questions is a great way to boost your confidence ahead of the interview.

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