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Ticket Agent Interview
Questions

20 Questions and Answers by Ryan Brown

Updated August 22nd, 2018
Question 1 of 20
How would you calm an irate passenger that would not take no for answer?
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How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.
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Top 20 Ticket Agent Interview Questions with Full Content
1.
How would you calm an irate passenger that would not take no for answer?
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

Ryan's Answer
"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the passenger so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable."
2.
How would you define excellent customer service?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Ryan's Answer
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
3.
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.

Ryan's Answer
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a co-worker). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that my coworker had to chance to be heard (...). In the end, the situation resolved and we were able to successfully work as a team to complete the project by the deadline."
4.
Are you striving for a leadership role in the future?
Ensure to review the job posting before the interview to familiarize yourself with the growth opportunities available at the company and to show the interviewer that you did your due diligence before the interview - and as such are serious about working for this company specifically.

Should an interviewer ask such a question, it is highly likely they would prefer a candidate with leadership skills and a desire to take on more duties in the short to long term.

Ryan's Answer
"I read on your job posting that growth opportunities are available at your company, and this is something I am very excited about. I hope to become an expert in my field and move up the ladder so as to ultimately manage a team and lead my team members to ensure their professional success."
5.
How would your most recent supervisor describe your work ethic?
Employers are looking for commitment, reliability, respect and professionalism, among other things.

As such, answer this question by including how committed, reliable, respectful and professional you are, notwithstanding the challenges you may face.

Ryan's Answer
"My supervisor would describe my work ethic as excellent. I am a hard worker who thrives on challenges and who works tireless to get the job done. I am also a committed and reliable professional who remains highly respectful and professional at all times."
6.
Tell me about your post-secondary education.
Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role.

Answer this question by mentioning your degrees and certifications that you have, by putting emphasis on those that are relevant to the position you applied for. Should you hold one or several of the preferred educational
qualifications listed on the job posting, tell the interviewer you directly meet the educational qualifications, making you a great candidate for this role - and this is an opportunity for the interviewer to see you did your due diligence before the interview. Alternatively, tell the interviewer why you believe your education has prepared you for this role.

Ryan's Answer
"I read on your job posting that one of your preferred educational qualifications is a bachelor's degree. As you can see on my resume, I hold a Bachelor's degree in (X) from (X university), granted in (X year). I also have a Customer Service Certificate, which I am positive will be highly beneficial in this role as I have developed my customer service skills as a result of the techniques learned in my studies."
7.
Are you able to work weekends, evenings or overtime as needed?
Always ensure to review the job posting before the interview to familiarize yourself with the work schedule.

Should an interviewer ask such a question, it is highly likely you will have to work such hours. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed.

Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.

Ryan's Answer
"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedule. I am willing to work over the weekend, in the evenings and overtime, as required."
8.
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
Employers are looking for reliability and commitment. Provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity. Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were.

Ryan's Answer
"I am extremely reliable and always on time. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. I am proud to say that I was always on time."
9.
Tell me about the personality types you work best with.
It is important to appear able to work with all types of personality as this position involves customer service, i.e., customers from different backgrounds.

Ryan's Answer
"I do not have a preferred personality type as I know the nature of the work involves working with people with a variety of personality types. I listen carefully, am always respectful and can easily adapt my approach to communicate as effectively as possible."
10.
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position.

Answer this question by mentioning one or two of the skills listed and an additional skill that you possess, which will contribute to your success in this role.

Ryan's Answer
"The top 3 skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. I can proudly say I possess all of the above."
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