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Ticket Agent Interview Questions

25 Questions and Answers by

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Ticket Agent was updated on January 15th, 2021. Learn more here.

Question 1 of 25

Walk me through your experience in customer service based roles.

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List of 25 Ticket Agent Interview Questions & Answers

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  1. 1.

    Walk me through your experience in customer service based roles.

  2. 2.

    Why should we hire you?

  3. 3.

    How would you multitask many different customer requests and duties at one time?

  4. 4.

    Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.

  5. 5.

    How do you handle stressful situations?

  6. 6.

    Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

  7. 7.

    How would you calm an irate passenger that would not take no for answer?

  8. 8.

    As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

  9. 9.

    What are your career goals?

  10. 10.

    Give us an example of a time where you provided excellent customer service.

  11. 11.

    How would you define excellent customer service as a Ticket Agent?

  12. 12.

    Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?

  13. 13.

    What personality types would you say that you work the best with?

  14. 14.

    Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?

  15. 15.

    Are you striving for a leadership role in the future?

  16. 16.

    What is your ideal company culture?

  17. 17.

    Describe a time where you had to overcome a big challenge.

  18. 18.

    How would your most recent supervisor describe your work ethic?

  19. 19.

    Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?

  20. 20.

    How do you feel your education has prepared you for this role?

  21. 21.

    Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?

  22. 22.

    In your opinion, what are the top 3 skills required to be a successful Ticket Agent?

  23. 23.

    Do you have direct experience working in a retail setting or customer cash transactions?

  24. 24.

    How do you feel about wearing a company uniform on the job every day as a Ticket Agent?

  25. 25.

    Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?