Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Ticket Agent Interview
Questions

20 Questions and Answers by Ryan Brown

Updated August 22nd, 2018
Job Interviews     Careers     Travel    
Question 1 of 20
How would you calm an irate passenger that would not take no for answer?
View Answer
How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Answer Examples
1.
How would you calm an irate passenger that would not take no for answer?
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

Ryan's Answer
"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the passenger so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable."
2.
How do you keep your manager informed about what is being done in your work area?
Tell the interviewer about your project management and organizational skills. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date.

Ryan's Answer
"I keep the channels open and communicate with my manager on a regular basis. I will email/call him/her frequently, schedule weekly meetings - or daily meetings if we are on a tight deadline. I will provide my manager with a list of all steps involved pertaining to given projects and in our meeting, will update him/her as to the stages of each step (...)."
3.
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
Employers are looking for reliability and commitment. Provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity. Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were.

Ryan's Answer
"I am extremely reliable and always on time. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. I am proud to say that I was always on time."
4.
Are you striving for a leadership role in the future?
Ensure to review the job posting before the interview to familiarize yourself with the growth opportunities available at the company and to show the interviewer that you did your due diligence before the interview - and as such are serious about working for this company specifically.

Should an interviewer ask such a question, it is highly likely they would prefer a candidate with leadership skills and a desire to take on more duties in the short to long term.

Ryan's Answer
"I read on your job posting that growth opportunities are available at your company, and this is something I am very excited about. I hope to become an expert in my field and move up the ladder so as to ultimately manage a team and lead my team members to ensure their professional success."
5.
What is your ideal company culture?
Always review the job posting and company website/social media pages to familiarize yourself with the company.

Answer this question by mentioning something you read on the job posting or website re: company culture, and provide a reason as to why this is the right environment for you.

Ryan's Answer
"My ideal company culture is a family-oriented and collaborative environment. I know this is the right environment for me as I am a team player and wish to matter within a team, as opposed to simply being a number amongst many."
6.
How would you define excellent customer service?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Ryan's Answer
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
7.
How are your communication skills?
Should such a question be asked, it is highly likely that communication will be particularly important in the work that you will be performing for this employer. This is why you should always ensure to review the job posting before the interview to familiarize yourself with the day-to-day work involved. Such question would be expected if you are adequately prepared for the interview.

Answer this question by providing an example of your excellent communication skills.

Ryan's Answer
"I pride myself on my excellent communication skills. For instance, (X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting)."
8.
Give an example of how you have acted with integrity in your job.
Provide an example in a position held in a professional or volunteer capacity, or alternatively in a university setting, e.g., when working on a project with classmates.

Ryan's Answer
"When working for (X company) as a/an (X position title), we had to complete a group project (... what happened in this project causing a lack of integrity). As this was dishonest, I (... how you acted with integrity)."
9.
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.

Ryan's Answer
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a co-worker). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that my coworker had to chance to be heard (...). In the end, the situation resolved and we were able to successfully work as a team to complete the project by the deadline."
10.
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position.

Answer this question by mentioning one or two of the skills listed and an additional skill that you possess, which will contribute to your success in this role.

Ryan's Answer
"The top 3 skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. I can proudly say I possess all of the above."
11.
Describe a time where you had to overcome a big challenge.
Answer this question by providing an example of your ability to overcome challenges and to remain able to perform your duties professionally and successfully. This can be a challenge in a professional or volunteer capacity, or alternatively in a university setting.

Ryan's Answer
"A big challenge I have had to overcome was when working as a/an (X position title) for (X company). I was responsible for (X duties) and one day I (X example of a big challenge). I nevertheless remained calm, collected and professional and did not let this situation affect my performance."
12.
Why should we hire you?
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.

Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Ryan's Answer
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a hardworking professional, a team player and have excellent relationship building skills."
13.
How would your most recent supervisor describe your work ethic?
Employers are looking for commitment, reliability, respect and professionalism, among other things.

As such, answer this question by including how committed, reliable, respectful and professional you are, notwithstanding the challenges you may face.

Ryan's Answer
"My supervisor would describe my work ethic as excellent. I am a hard worker who thrives on challenges and who works tireless to get the job done. I am also a committed and reliable professional who remains highly respectful and professional at all times."
14.
Tell me about your post-secondary education.
Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role.

Answer this question by mentioning your degrees and certifications that you have, by putting emphasis on those that are relevant to the position you applied for. Should you hold one or several of the preferred educational
qualifications listed on the job posting, tell the interviewer you directly meet the educational qualifications, making you a great candidate for this role - and this is an opportunity for the interviewer to see you did your due diligence before the interview. Alternatively, tell the interviewer why you believe your education has prepared you for this role.

Ryan's Answer
"I read on your job posting that one of your preferred educational qualifications is a bachelor's degree. As you can see on my resume, I hold a Bachelor's degree in (X) from (X university), granted in (X year). I also have a Customer Service Certificate, which I am positive will be highly beneficial in this role as I have developed my customer service skills as a result of the techniques learned in my studies."
15.
Are you able to work weekends, evenings or overtime as needed?
Always ensure to review the job posting before the interview to familiarize yourself with the work schedule.

Should an interviewer ask such a question, it is highly likely you will have to work such hours. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed.

Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.

Ryan's Answer
"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedule. I am willing to work over the weekend, in the evenings and overtime, as required."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Airline Reservation Agent
Baggage Handler
Customer Experience Specialist
Ramp Agent
Reservations Agent
20 Ticket Agent Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How would you calm an irate passenger that would not take no for answer?
  2. How do you keep your manager informed about what is being done in your work area?
  3. Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
  4. Are you striving for a leadership role in the future?
  5. What is your ideal company culture?
  6. How would you define excellent customer service?
  7. How are your communication skills?
  8. Give an example of how you have acted with integrity in your job.
  9. Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
  10. In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
  11. Describe a time where you had to overcome a big challenge.
  12. Why should we hire you?
  13. How would your most recent supervisor describe your work ethic?
  14. Tell me about your post-secondary education.
  15. Are you able to work weekends, evenings or overtime as needed?
  16. Tell me about the personality types you work best with.
  17. Give us an example of a time where you provided excellent customer service.
  18. How do you handle stressful situations?
  19. What are your career goals?
  20. Walk me through your experience in customer service based roles.
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >