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Alaska Airlines Interview Questions

To help you prepare for an Alaska Airlines job interview, here are 30 interview questions and answer examples.

Alaska Airlines was written by and updated on May 14th, 2018. Learn more here.

Question 1 of 30

How does this position fit into your career goals?

How to Answer

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.



Written by Rachelle Enns

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30 Alaska Airlines Interview Questions & Answers

  • 1. How does this position fit into your career goals?

      How to Answer

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.



      Written by Rachelle Enns

      1st Answer Example

      "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Alaska Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."

      Written by Rachelle Enns

      2nd Answer Example

      "This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Alaska Airlines what I can do!"

      Written by Rachelle Enns

  • 2. What unique qualities about yourself would you bring to our company?

      How to Answer

      There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Written by Rachelle Enns

      1st Answer Example

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Written by Rachelle Enns

      2nd Answer Example

      "If hired to work for Alaska Airlines, I will bring with me my unique ability to take on any customer dispute. I can find solutions to problems that work for both parties. The ability to smooth over a situation involving a customer is one of my unique strengths."

      Written by Rachelle Enns

  • 3. How will you earn the trust of your coworkers?

      How to Answer

      Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

      Written by Rachelle Enns

      1st Answer Example

      "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

      Written by Rachelle Enns

      2nd Answer Example

      "I will earn the trust of my coworkers by doing my very best every day and being there to support them and their efforts. Trust comes over time, and I understand that."

      Written by Rachelle Enns

  • 4. How do you determine priorities when you have multiple tasks at hand?

      How to Answer

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Written by Rachelle Enns

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  • 5. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

      Written by Rachelle Enns

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  • 6. Where do you see yourself five years from now?

      How to Answer

      It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Written by Rachelle Enns

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  • 7. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Written by Rachelle Enns

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  • 8. When you suffer a setback, how does that emotionally affect you and your work?

      How to Answer

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Written by Rachelle Enns

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  • 9. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

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  • 10. Tell me about a time when communication became an issue when working on a team.

      How to Answer

      Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

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  • 11. What work situations excite and motivate you?

      How to Answer

      It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do, at Alaska Airlines, to ensure that you are happy and productive.

      Written by Rachelle Enns

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  • 12. Personality fit is important to us at Alaska Airlines. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

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  • 13. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      The interviewer would like to know more about your communication levels and how your communication skills will benefit Alaska Airlines. On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

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  • 14. How do you get along with others at work?

      How to Answer

      Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

      Written by Rachelle Enns

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  • 15. If you could start your career over again, what direction would you take?

      How to Answer

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Written by Rachelle Enns

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  • 16. At Alaska Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

      How to Answer

      If you are familiar with Alaska Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

      Written by Rachelle Enns

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  • 17. When have you had to shift your priorities in response to sudden changes?

      How to Answer

      Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

      Written by Rachelle Enns

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  • 18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

      How to Answer

      How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?

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  • 19. What do you hope to gain most from your time with Alaska Airlines?

      How to Answer

      The interviewer would like to see that you are wholeheartedly interested in working for Alaska Airlines. What are your hopes and expectations from your time with Alaska Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.

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  • 20. List the top 3 skills that will make you an ideal team member at Alaska Airlines.

      How to Answer

      When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Alaska Airlines?

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  • 21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

      How to Answer

      Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

      Written by Rachelle Enns

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  • 22. All employees of Alaska Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

      How to Answer

      Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Alaska Airlines.



      Written by Rachelle Enns

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  • 23. Why are you the best choice for Alaska Airlines?

      How to Answer

      What makes you the best candidate for Alaska Airlines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

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  • 24. Employees of Alaska Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

      How to Answer

      Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are looking.

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  • 25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

      How to Answer

      Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.



      Written by Rachelle Enns

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  • 26. In order to work for Alaska Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?

      How to Answer

      A clean criminal record is a must for all roles within Alaska Airlines. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

      Written by Rachelle Enns

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  • 27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

      How to Answer

      Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

      Written by Rachelle Enns

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  • 28. Have you received training on how to handle an in-flight emergency?

      How to Answer

      If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the airline industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

      Written by Rachelle Enns

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  • 29. Do you have any formal training in First Aid or CPR?

      How to Answer

      First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

      Written by Rachelle Enns

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  • 30. Tell me about any airline related training that you have been through.

      How to Answer

      Regardless of any industry related training that you have been through, you will need to complete training specific to Alaska Airlines.

      If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through some on-the-job training you feel would be helpful.

      Written by Rachelle Enns

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