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Alaska Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns
Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    

Question 1 of 30

What unique qualities about yourself would you bring to our company?

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Answer Examples

1.

What unique qualities about yourself would you bring to our company?

There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

Rachelle's Answer #2

"If hired to work for Alaska Airlines, I will bring with me my unique ability to take on any customer dispute. I can find solutions to problems that work for both parties. The ability to smooth over a situation involving a customer is one of my unique strengths."

2.

Where do you see yourself five years from now?

It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

Rachelle's Answer #1

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

Rachelle's Answer #2

"A few years from now I would like to be learning and growing in a friendly organization that cares about its customers and its staff. Somewhere like Alaska Airlines! I have been progressing in the administration field for the last three years, and I know there is more to learn such as tricks in Excel, and technical writing."

3.

Why are you the best choice for Alaska Airlines?

What makes you the best candidate for Alaska Airlines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Rachelle's Answer #1

"I feel that I am the top candidate for Alaska Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."

Rachelle's Answer #2

"As you can see, I am invested in this interview process with Alaska Airlines and will bring this same level of dedication to you if I am hired. You won't be disappointed."

4.

Tell me about a time when communication became an issue when working on a team.

Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

Rachelle's Answer #1

"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

Rachelle's Answer #2

"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."

5.

Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1

"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Rachelle's Answer #2

"I have worked most of my career in the logistics industry which attracts a large variety of personalities. I am a warm person by nature and have found it challenging to connect with those who are cold and 'matter of fact.' My former boss was this way, so I adapted by sticking solely to the facts when in meetings, and presenting data versus opinions. It wasn't the deepest relationship that I've had in my career, but we made it work for us."

6.

Employees of Alaska Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are looking.

Rachelle's Answer #1

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."

Rachelle's Answer #2

"I am very dedicated, and would show my appreciation for the role through being a reliable team member of Alaska Airlines."

7.

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle's Answer #1

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

Rachelle's Answer #2

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."

8.

When you suffer a setback, how does that emotionally affect you and your work?

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

Rachelle's Answer #1

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Rachelle's Answer #2

"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."

9.

At Alaska Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

If you are familiar with Alaska Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle's Answer #1

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. I will ensure that your service standards are continually met by giving the best experience to every Alaska Airlines customer that I come across."

Rachelle's Answer #2

"I will ensure that Alaska Airlines' customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

10.

How does this position fit into your career goals?

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Alaska Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."

Rachelle's Answer #2

"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Alaska Airlines what I can do!"

11.

What work situations excite and motivate you?

It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do, at Alaska Airlines, to ensure that you are happy and productive.

Rachelle's Answer #1

"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."

Rachelle's Answer #2

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

12.

How will you earn the trust of your coworkers?

Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Rachelle's Answer #2

"I will earn the trust of my coworkers by doing my very best every day and being there to support them and their efforts. Trust comes over time, and I understand that."

13.

How do you get along with others at work?

Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

Rachelle's Answer #1

"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."

Rachelle's Answer #2

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

14.

List the top 3 skills that will make you an ideal team member at Alaska Airlines.

When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Alaska Airlines?

Rachelle's Answer #1

"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

Rachelle's Answer #2

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"

15.

How do you determine priorities when you have multiple tasks at hand?

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

Rachelle's Answer #2

"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

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30 Alaska Airlines Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What unique qualities about yourself would you bring to our company?
  2. Where do you see yourself five years from now?
  3. Why are you the best choice for Alaska Airlines?
  4. Tell me about a time when communication became an issue when working on a team.
  5. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  6. Employees of Alaska Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  7. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  8. When you suffer a setback, how does that emotionally affect you and your work?
  9. At Alaska Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  10. How does this position fit into your career goals?
  11. What work situations excite and motivate you?
  12. How will you earn the trust of your coworkers?
  13. How do you get along with others at work?
  14. List the top 3 skills that will make you an ideal team member at Alaska Airlines.
  15. How do you determine priorities when you have multiple tasks at hand?
  16. What experience do you have using team-based messaging applications?
  17. What are your salary expectations?
  18. Personality fit is important to us at Alaska Airlines. How would you describe your personality?
  19. Rate your communication skills from 1-10 with proper examples backing your given rating.
  20. If you could start your career over again, what direction would you take?
  21. When have you had to shift your priorities in response to sudden changes?
  22. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  23. What do you hope to gain most from your time with Alaska Airlines?
  24. All employees of Alaska Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
  25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  26. In order to work for Alaska Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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