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United Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns

Published July 2nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
Rate your communication skills from 1-10 with proper examples backing your given rating.
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How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
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Answer Examples
1.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Rachelle's Answer #2
"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Anonymous Answer
"I would rate my communication skills as 8 out of 10 as at times I speak too fast and my accent is heavier than usual. I always try to obtain some acknowledgment to ensure that others understand me correctly."
Rachelle's Answer
Your response shows that you are very self aware! Great job.
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2.
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

Rachelle's Answer #1
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Rachelle's Answer #2
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."
Anonymous Answer
"Setbacks are always disappointing, but I pick myself up quickly, and I am eager to rise to the challenge and get a positive result next time."
Rachelle's Answer
Good start! Do you have an example of a time when you took this approach to recover from a setback?
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Anonymous Answer
"While a setback is disappointing, I understand it happens for a reason. Setbacks do not affect me emotionally. I am a critical thinker and an excellent troubleshooter. Therefore I stay focused and assess the situation, and if needed, I try to find alternatives to reach my goal."
Rachelle's Answer
It's great that you offer a solution while still admitting setbacks are disappointing. Very proactive response!
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3.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
Anonymous Answer
"I would take the same career again, l love the airline industry, being part of the airline family, working in a fast-paced, busy environment, and helping people to have a positive travel experience. The only thing l would change would be getting back to the airlines sooner."
Rachelle's Answer
It seems you have a true love for this industry, which is fantastic! Your answer is nice and enthusiastic.
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Anonymous Answer
"I do not regret the direction I chose. However, if I had to start over, I would likely pursue my Ph.D. in nursing so I could help ensure that the next generation of nurses would be knowledgeable and proficient so that we could raise the healthcare bar higher."
Rachelle's Answer
This answer could be highly offensive as it cuts down an entire industry. Let's say the interviewer has a spouse who is a nurse. Ouch! Try a lighter approach with positive language.
"I am happy with the direction I chose; however, if I had to start over, I would pursue my Ph.D. in Nursing. I am passionate about quality healthcare for everyone."
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4.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
Anonymous Answer
"I will evaluate each task by its deadline, how much time it would require to complete each task and the available sources. I would ensure that I would complete all tasks promptly. If needed, I will delegate some tasks."
Rachelle's Answer
Your answer is straightforward and easy to follow, which is good. If you use any tools or tech to help you with deadline management, be sure to mention those.
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5.
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Rachelle's Answer #2
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
Anonymous Answer
"For the majority of my career, while working in a hospital setting, I had to be on call 15 days out of the month. Also, our schedule was adjusted daily and on short notice. I have been able to adapt very well to these frequent and sudden changes."
Rachelle's Answer
Try positioning your response from "had to be on call" making it sound like you did not want to be. Positive language is everything in an interview!
"For the majority of my career, while working in a hospital setting, I was on call 15 days per month. In addition to being on-call, my schedule was often adjusted on short notice. I am happy to provide United with flexibility based on your needs."
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6.
In order to work for United Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

Rachelle's Answer #1
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Rachelle's Answer #2
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
Anonymous Answer
"I will be happy to go through any criminal background check that United Airlines may require. I can assure you that you will find my record to be clean."
Rachelle's Answer
Perfect answer! To the point while being highly cooperative.
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7.
List the top 3 skills that will make you an ideal team member at United Airlines.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with United Airlines?

Rachelle's Answer #1
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
Anonymous Answer
"While l bring many more skills with me, my top 3 would be genuinely caring, critical thinker, and always adaptable to change."
Rachelle's Answer
Good start! These are exceptional skills to bring and all very important. Now, try diving into the ways that you will use these skills to benefit United Airlines.
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Anonymous Answer
"Out of the many skills that make me an ideal team member at United Airlines, I believe the following are the top three: critical thinker, adaptable, and considerate."
Rachelle's Answer
When answering this question, make sure that your responses tie into the United job posting.
"The top three skills that make me an ideal team member include my ability to think critically, be adaptable to change, and show consideration to those around me. When I read in your job posting that you actively seek out employees who are problem-solvers and team players, I knew that my greatest skills would compliment the team at United."
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8.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
Anonymous Answer
"Yes, l have worked in the retail industry for the past ten years and have dealt with many different customers and situations."
Rachelle's Answer
This is a good start! In your interview, be sure to give more detail, bringing these ten years to life for the interviewer. Roles, challenges, and key achievements are all important to include.
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Anonymous Answer
"With 25 years of experience in the healthcare industry, I believe my customer service skills are second to none."
Rachelle's Answer
If you have any specialized training in customer service, be sure to mention this. If not, try to flesh out your answer a bit more.
"With 25 years of experience in the healthcare industry, I have provided patient and customer care to thousands of people, many in physical pain or experiencing moments of distress. This exposure has helped me to develop customer service skills that are second to none."
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9.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what United Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show United Airlines what I can do!"
Anonymous Answer
"This position offers a unique opportunity to utilize my background, education, and experience in a different environment and a greater capacity. My ultimate goal is eventually to train others in the airline industry. I believe United Airlines offers a path that will allow me to achieve my goals."
Rachelle's Answer
Solid response! If there is a specific job within their training department, that you are hoping to gain in the future, you can mention those specifics.
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10.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
Anonymous Answer
"I am a team player, as well as a leader. I treat people with respect and integrity regardless of their background or personality. I value group goals and achievements as much as individual goals. I am a people person, and my customers come first without compromising company protocols."
Rachelle's Answer
Very good answer re: valuing group goals/treating others with respect/respecting diversity. I would encourage you to dive a bit deeper into your leadership and team player qualities, since 'leadership' and 'team work' are very common responses.
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11.
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
Anonymous Answer
"To earn my coworkers' trust I would live up to my promises, and I’d be honest and approachable. Last but not least I will treat all coworkers equally and with respect."
Rachelle's Answer
Short and sweet response - very good!
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12.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
Anonymous Answer
"I do not have any experience using team-based applications. However, no matter which system you use, I am confident that I can pick it up very quickly."
Rachelle's Answer
Rather than beginning with a 'no', try offering the programs that you are well versed in. This will better support your claim that you are tech savvy.
"My experience in Program ABC and Program XYZ have shown that I can pick up new technical tools quickly. Although I do not have exposure to team-based applications, I am confident I will learn your internal systems very quickly."
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13.
Where do you see yourself five years from now?
Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.

Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

Rachelle's Answer #1
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Rachelle's Answer #2
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Anonymous Answer
"I hope that in five years from now I would grow into a more prominent leadership role or teaching position within United."
Rachelle's Answer
Rather than saying "I hope" you could position your response more confidently. Try adding in an action plan on how you will achieve this goal.
"Five years from now, I aim to be in a more prominent leadership role or teaching position within United. To achieve this goal, I plan to attend any training workshops offered to me while taking advantage of natural leadership opportunities that come my way."
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14.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Rachelle's Answer #2
"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
Anonymous Answer
"I had to work with a manager who often had outbursts. However, as I was aware that the individual suffered from Tourette's syndrome, I clearly understood that this behavior was related to the medical condition. Therefore, I did not take it personally or ever confront the person. Instead, I stayed pleasant and courteous."
Rachelle's Answer
To avoid any misinterpretation, steer away from situations with co-workers who have a disability. Try offering an example of a boss, professor, or co-worker who simply had an unpleasant personality without a disability attached.
"I once worked with a manager who had emotional outbursts and a terrible temper. It was common knowledge that this individual was quick to anger, so I spent a lot of time observing; learning the best times to communicate with this person, and what approach to take depending on their mood. I do not enjoy stepping around people who cannot act professionally; however, I can cope with it logically."
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15.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer #2
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
Anonymous Answer
"I am aware this career change comes with different compensation than my current position in the healthcare industry. However, I trust United to be competitive within its industry and the marketplace as well as recognizing my experience, education, background and the fact that I am fluent in English and Hebrew."
Rachelle's Answer
The interviewer may see this response as skirting the question. It's recommended that you be more direct. You can research the United salary offering online quite easily, to get a ballpark of what they offer.
"Through research on Salary.com, I see that the range for this role is $60-70K per year. Currently, I am earning in the high $60's so I trust that given my related experience, education, and bilingual skills, United would make a competitive offer."
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30 United Airlines Interview Questions
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Interview Questions
  1. Rate your communication skills from 1-10 with proper examples backing your given rating.
  2. When you suffer a setback, how does that emotionally affect you and your work?
  3. If you could start your career over again, what direction would you take?
  4. How do you determine priorities when you have multiple tasks at hand?
  5. When have you had to shift your priorities in response to sudden changes?
  6. In order to work for United Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
  7. List the top 3 skills that will make you an ideal team member at United Airlines.
  8. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  9. How does this position fit into your career goals?
  10. What unique qualities about yourself would you bring to our company?
  11. How will you earn the trust of your coworkers?
  12. What experience do you have using team-based messaging applications?
  13. Where do you see yourself five years from now?
  14. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  15. What are your salary expectations?
  16. Tell me about a time when communication became an issue when working on a team.
  17. What work situations excite and motivate you?
  18. Personality fit is important to us at United Airlines. How would you describe your personality?
  19. How do you get along with others at work?
  20. At United Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  21. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  22. What do you hope to gain most from your time with United Airlines?
  23. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  24. All employees of United Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
  25. Why are you the best choice for United Airlines?
  26. Employees of United Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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