United Airlines Mock Interview

Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.

Question 1 of 35

Tell me what customer service means to you.

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Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

When an interviewer asks this question, they are trying to determine whether your view of customer service aligns with theirs. United defines its company values as its core4 service standards, which they state is at the heart of everything United does. "Safe, caring, dependable, and efficient. Every day, you connect with customers and each other." So, tie in your knowledge of the company, aligning yourself with their service standards.

Kevin Downey

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

Kevin Downey

"I approach customer service by ensuring every passenger has a positive, memorable experience. That means making them feel safe, those who are afraid to fly and those who are not. Making them feel heard and cared for, and welcome aboard. That means being dependable, available, and efficient in what we do. You have to be ready to positively and sincerely connect with every one of them. In other words, you have to love what you do."

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Anonymous Answer

I will do whatever it takes to follow United Airlines' mission statement and protocols so that the company's customer service standards are met or exceeded. I will bring my positive attitude and will deliver trust and comfort to each of United's customers at all times.

Rachelle's Feedback

Very good answer! If you want to ramp it up, think about bringing in the United mission statement.

Anonymous Answer

I will make sure to adhere to United's customer service standards and make the customers happiness my priority, to not only meet but exceed the customer's expectations, by going the extra mile.

Rachelle's Feedback

Making the customer experience a priority is a great way to meet service standards. To get more specific: In what ways will you be able to go the extra mile?

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35United Airlines Interview Questions & Answers

Customer Service

1.Tell me what customer service means to you.

Experience

2.Tell me about any airline-related training you've received.

Experience

3.Do you have any formal First Aid or CPR training?

Experience

4.Tell me about your in-flight emergency training?

Adaptability

5.Are you comfortable working a wide range of shifts and overtime?

Direct

6.Are you comfortable allowing us to perform a criminal background check?

Customer Service

7.Aside from the airline industry, do you have other customer service experience?

Diligence

8.Tell me about your attendance record.

Compatibility

9.What makes you stand out from the others in the talent community?

Adaptability

10.Is there anything restricting you from adhering to our uniform standards?

Critical Thinking

11.What would you do if you felt there was a safety threat?

Behavioral

12.What do you feel makes you uniquely qualified for this position?

Career Goals

13.What do you hope to gain most from your time with United Airlines?

Problem Solving

14.Tell me about the last time things didn't go according to plan at work.

Problem Solving

15.When have you had to shift your priorities in response to sudden change?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over again, what direction would you take?

18.How do you get along when working with others in close proximity for long stretches at a time?

Communication

19.Tell me about your communication skills.

Career Goals

20.Why United?

Job Satisfaction

21.What excites and motivates you about your work?

Communication

22.Tell me about a time you identified a communication breakdown.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

Communication

25.Tell me about a time you successfully collaborated with someone with a different perspective than your own.

Career Goals

26.Where do you see yourself five years from now?

Teamwork

27.How would you define Teamwork?

Organizational

28.How do you prioritize when you have multiple tasks at hand?

Teamwork

29.How do you earn the trust of your coworkers?

Adaptability

30.How do you feel about working on your feet for extended periods of time?

Behavioral

31.How do you manage your work life balance?

Diversity

32.What experience do you have working in a diverse, equal, and inclusive environment?

Leadership

33.What is your approach to leadership?

Adaptability

34.Which of our hubs would be your top three choices to be based out of?

Discovery

United Airlines Mock Interview

Tell me what customer service means to you.

35United Airlines Interview Questions & Answers

1.Tell me what customer service means to you.

2.Tell me about any airline-related training you've received.

3.Do you have any formal First Aid or CPR training?

4.Tell me about your in-flight emergency training?

5.Are you comfortable working a wide range of shifts and overtime?

6.Are you comfortable allowing us to perform a criminal background check?

7.Aside from the airline industry, do you have other customer service experience?

8.Tell me about your attendance record.

9.What makes you stand out from the others in the talent community?

10.Is there anything restricting you from adhering to our uniform standards?

11.What would you do if you felt there was a safety threat?

12.What do you feel makes you uniquely qualified for this position?

13.What do you hope to gain most from your time with United Airlines?

14.Tell me about the last time things didn't go according to plan at work.

15.When have you had to shift your priorities in response to sudden change?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you get along when working with others in close proximity for long stretches at a time?

19.Tell me about your communication skills.

20.Why United?

21.What excites and motivates you about your work?

22.Tell me about a time you identified a communication breakdown.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Tell me about a time you successfully collaborated with someone with a different perspective than your own.

26.Where do you see yourself five years from now?

27.How would you define Teamwork?

28.How do you prioritize when you have multiple tasks at hand?

29.How do you earn the trust of your coworkers?

30.How do you feel about working on your feet for extended periods of time?

31.How do you manage your work life balance?

32.What experience do you have working in a diverse, equal, and inclusive environment?

33.What is your approach to leadership?

34.Which of our hubs would be your top three choices to be based out of?

35.If you could fly anywhere in the world, what destination would you choose?