MockQuestions

United Airlines Interview Questions

To help you prepare for an United Airlines job interview, here are 30 interview questions and answer examples.

United Airlines was written by and updated on July 2nd, 2018. Learn more here.

Question 1 of 30

How does this position fit into your career goals?

How to Answer

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.



Written by Rachelle Enns on July 1st, 2018

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30 United Airlines Interview Questions & Answers

  • 1. How does this position fit into your career goals?

      How to Answer

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.



      Written by Rachelle Enns on July 1st, 2018

      1st Answer Example

      "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what United Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."

      Written by Rachelle Enns on July 1st, 2018

      2nd Answer Example

      "This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show United Airlines what I can do!"

      Written by Rachelle Enns

      Community Answer

      "This position offers a unique opportunity to utilize my background, education, and experience in a different environment and a greater capacity. My ultimate goal is eventually to train others in the airline industry. I believe United Airlines offers a path that will allow me to achieve my goals."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Solid response! If there is a specific job within their training department, that you are hoping to gain in the future, you can mention those specifics.

  • 2. What unique qualities about yourself would you bring to our company?

      How to Answer

      There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Written by Rachelle Enns on July 1st, 2018

      1st Answer Example

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Written by Rachelle Enns on July 1st, 2018

      2nd Answer Example

      "I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."

      Written by Rachelle Enns

      Community Answer

      "I am a team player, as well as a leader. I treat people with respect and integrity regardless of their background or personality. I value group goals and achievements as much as individual goals. I am a people person, and my customers come first without compromising company protocols."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Very good answer re: valuing group goals/treating others with respect/respecting diversity. I would encourage you to dive a bit deeper into your leadership and team player qualities, since 'leadership' and 'team work' are very common responses.

  • 3. How will you earn the trust of your coworkers?

      How to Answer

      Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

      Written by Rachelle Enns on July 1st, 2018

      1st Answer Example

      "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

      Written by Rachelle Enns on July 1st, 2018

      2nd Answer Example

      "Here are some ways that you can build trust with your coworkers:

      - Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
      - Be respectful in your communication, avoid over cc'ing unnecessarily in emails
      - Avoid being a distraction, and respect the use of their time
      - Respect their personal space and the line between work life and personal life
      - Always ask if they have time before diving into a conversation
      - Try to find the answer to your questions before running to ask a manager or co-worker
      - Connect with them on LinkedIn but avoid more personal social media platforms
      - Treat everyone the same, regardless of their job title
      - Do not complain about your job to your coworkers
      - Reach out to new employees and make them feel comfortable
      - Own up to your mistakes and fix them
      - Be timely with your followups and meet your deadlines"

      Written by Rachelle Enns

      Community Answer

      "To earn my coworkers' trust I would live up to my promises, and I'd be honest and approachable. Last but not least I will treat all coworkers equally and with respect."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Short and sweet response - very good!

  • 4. How do you determine priorities when you have multiple tasks at hand?

      How to Answer

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Written by Rachelle Enns on July 1st, 2018

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  • 5. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

      Written by Rachelle Enns on July 1st, 2018

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  • 6. Where do you see yourself five years from now?

      How to Answer

      Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.

      Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

      Written by Rachelle Enns on July 1st, 2018

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  • 7. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Written by Rachelle Enns on July 1st, 2018

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  • 8. When you suffer a setback, how does that emotionally affect you and your work?

      How to Answer

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Written by Rachelle Enns on July 1st, 2018

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  • 9. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Written by Rachelle Enns on July 1st, 2018

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  • 10. Tell me about a time when communication became an issue when working on a team.

      How to Answer

      Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

      Written by Rachelle Enns on July 1st, 2018

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  • 11. What work situations excite and motivate you?

      How to Answer

      United Airlines says on their website that they offer more than just a paycheck -- they give you opportunities to explore the world. It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

      Written by Rachelle Enns on July 1st, 2018

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  • 12. Personality fit is important to us at United Airlines. How would you describe your personality?

      How to Answer

      The United Airlines tagline is 'Fly the Friendly Skies.' Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.

      Written by Rachelle Enns on July 1st, 2018

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  • 13. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?



      Written by Rachelle Enns on July 1st, 2018

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  • 14. How do you get along with others at work?

      How to Answer

      Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

      Written by Rachelle Enns on July 1st, 2018

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  • 15. If you could start your career over again, what direction would you take?

      How to Answer

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Written by Rachelle Enns on July 1st, 2018

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  • 16. At United Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

      How to Answer

      United Airlines is the world's third-largest airline when measured by revenue. If you are familiar with United Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

      Written by Rachelle Enns on July 1st, 2018

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  • 17. When have you had to shift your priorities in response to sudden changes?

      How to Answer

      Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

      Written by Rachelle Enns on July 1st, 2018

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  • 18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

      How to Answer

      How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?

      Written by Rachelle Enns on July 1st, 2018

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  • 19. What do you hope to gain most from your time with United Airlines?

      How to Answer

      The interviewer would like to see that you are wholeheartedly interested in working for United Airlines. What are your hopes and expectations from your time with United Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.

      Written by Rachelle Enns on July 1st, 2018

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  • 20. List the top 3 skills that will make you an ideal team member at United Airlines.

      How to Answer

      When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with United Airlines?

      Written by Rachelle Enns on July 1st, 2018

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  • 21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

      How to Answer

      Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

      Written by Rachelle Enns on July 1st, 2018

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  • 22. All employees of United Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

      How to Answer

      Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within United Airlines.

      Written by Rachelle Enns on July 1st, 2018

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  • 23. Why are you the best choice for United Airlines?

      How to Answer

      United Airlines is among the largest airlines in the world, offering robust employee training and a plethora of growth opportunities. What makes you the best candidate for United Airlines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

      Written by Rachelle Enns on July 1st, 2018

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  • 24. Employees of United Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

      How to Answer

      United Airlines is one of the largest in the world with over 88,000 employees, and a fleet over 700, flying passengers to over 340 destinations. This volume of business means that you must be a willing and devoted part of the United team. Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which you are seeking.

      Written by Rachelle Enns on July 1st, 2018

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  • 25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

      How to Answer

      Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.



      Written by Rachelle Enns on July 1st, 2018

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  • 26. In order to work for United Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?

      How to Answer

      A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.



      Written by Rachelle Enns on July 1st, 2018

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  • 27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

      How to Answer

      Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

      Written by Rachelle Enns on July 1st, 2018

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  • 28. Have you received training on how to handle an in-flight emergency?

      How to Answer

      If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

      Written by Rachelle Enns on July 1st, 2018

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  • 29. Do you have any formal training in First Aid or CPR?

      How to Answer

      First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.



      Written by Rachelle Enns on July 1st, 2018

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  • 30. Tell me about any airline related training that you have been through.

      How to Answer

      Regardless of any industry related training that you have been through, you will need to complete training specific to United Airlines.

      If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.

      Written by Rachelle Enns on July 1st, 2018

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