35 United Airlines Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Critical Thinking Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Direct Questions
- 10. Discovery Questions
- 11. Diversity Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Organizational Questions
- 17. Problem Solving Questions
- 18. Salary Questions
- 19. Teamwork Questions
United Airlines states, “Your image is the United brand.” But your image goes far beyond the uniform you wear and maintaining a professional physical appearance. Your image is also your attitude, character, who you are, and who you present yourself to be. United aims to ensure that every one of its employees leaves a lasting professional and positive impression on every customer. They state their mission is to connect people while uniting the world. They describe their employees as heroes who travel the world with them on their career journey while always doing the right thing, representing their brand with grace, pride, and distinction.
Whether you are working on the tarmac, in-flight, or at corporate headquarters, everyone is crew. This means every employee's priorities and conduct should involve being caring, communicative, confident, and efficient. This entails shared passions, shared values, and welcoming every passenger who chooses to fly on their airlines as distinguished guests who they look forward to connecting with. Also, recognizing that holding themselves and each other responsible for prioritizing safety is part of representing and embodying the airline’s brand.
United Airlines’ sense of community is based on a shared passion for traveling the world and flying the friendly skies. Therefore, whether you’re an employee or a passenger, everyone hopes each travel experience will be a comfortable experience. As a crew member, that passion extends towards a desire to do everything you can to ensure operations run as smoothly as possible, even before the journey begins. United crew members rise to the challenge when issues arise. It involves being a friendly, confident leader who guarantees the comfort and dignity of every person on board each passenger jet.
So, when considering who they view as their ideal employees, know that they are looking to recruit candidates with the experience and character that embody and present the image of the United brand. So consider several of the slogans they’ve had over the years: Fly the friendly skies. It’s time to fly. Let’s fly together. Good leads the way.
Are you friendly, love to travel, love adventure, and love to fly? Are you ready, confident, good at what you do, and prepared to step into hero mode? If so, let your interviewer know by learning everything you can about United Airlines, and showing them that you fit their mold and are practically already a member of their team.
Adaptability
1. Which of our hubs would be your top three choices to be based out of?
What You Need to Know
United has hub locations across the United States, including hubs in the four largest cities in the U.S., and their 70,000 employees reside in every U.S. state and around the world. Those who are new to the company may be placed wherever the company needs them, whereas those with more seniority may have more of a choice in the matter. So when answering this question, go the extra mile, and don't limit yourself to their hub cities (Chicago O'Hare, Denver, Houston Intercontinental, Los Angeles, Newark Liberty, San Francisco, and Washington Dulles). Also, offer an additional three cities that aren't hubs as well.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I'd love to work at Newark Liberty or any New York airport, At San Francisco airport, or any around the Bay Area, or at LAX, or John Wayne airport, or San Diego. But I would be grateful for the opportunity and gladly accept any destination as a home base."
Written by Kevin Downey on August 27th, 2023
Adaptability
2. Are you comfortable working a wide range of shifts and overtime?
Why the Interviewer Asks This Question
Your interviewer is curious about how well-versed you are in what it takes to succeed with their company. They have a fair understanding of why many of the candidates in their "talent community" would pursue a position with them, but they need assurances that you are up to handling the more stressful aspects of the job. So, when performing your research, go beyond the job description and comb through every page of their website. You'll find a lot of information there and elsewhere online on what to expect. Consider sharing some relatable examples of your on-the-job experiences to emphasize you have prior experience in this regard and are up to the job ahead.
Written by Kevin Downey on August 31st, 2023
What You Need to Know
United boldly advertises they have "the most comprehensive route network in the world." They also emphasize that dependability and timeliness are critical to operating their schedule and meeting customer expectations. Therefore, whether you are pursuing a role as a flight attendant, a ramp agent, or a position in operations, the hours you work may vary. Whether as a result of weather-related flight interruptions or other uncontrollable circumstances, they need all their employees to be ready to go the extra mile in helping them "provide a safe work environment for all of us, and a safe, reliable and strong business operation for our customers." They also advertise that United's flight attendants need to be "available for global assignments 24/7, including nights, weekends, holidays, and extended hours." They are expected to "fulfill reserve assignments on short notice and be away from your base for days at a time."
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. I completely understand that this schedule is part of the lifestyle of a flight attendant. I'm happy to work any hours offered to me."
Written by Kevin Downey on August 27th, 2023
2nd Answer Example
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
Written by Rachelle Enns
User-Submitted Answer
"I can easily accommodate any schedule or changes that come with a flight attendant position. For the majority of my career, while working in a hospital setting, I had to be on call 15 days out of the month. Also, our schedule was adjusted daily and on short notice."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Same suggestion as the similar question above. Try to frame the "had to" in a more positive light.
"I can easily accommodate any schedule or changes that come with this flight attendant position. For the majority of my career, I was on call for 15 days per month, with a schedule that often changed on short notice."
Adaptability
3. Is there anything restricting you from adhering to our uniform standards?
Why the Interviewer Asks This Question
Your interviewer is curious how thoroughly you've explored their company, whether you embrace the look of their brand and the necessity of their uniform appearance standards. As they detail on their careers site, "professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo and piercing guidelines, is a necessity." However, your interviewer is aware that not everyone feels the same about wearing a uniform to work, some prioritizing their identity over the identity of the company, and others being proud of being unified in appearance with their teams.
Uniforms in the airline industry are more common than not. So explore United's uniform appearance standards and come prepared to speak about the importance of United Airlines' dress code and what it stands for. Additionally, depending on the position and how "dress code varies by position," a detailed uniform standard for your position may need to be provided by your interviewer. But make every effort to answer any questions you have on your own before posing them in your interview.
Written by Kevin Downey on August 27th, 2023
What You Need to Know
You can find their readily available pdf online about their "Flight Attendant Uniform Appearance Standards," where they break down all their expectations and guidelines. But they observe their uniform as more than a uniform, "Your image is the United brand. Your appearance is one of the first things noticed by customers, and it leaves a lasting impression. You are seen as a representative of the United brand whenever you are in uniform. It is important to convey a professional and positive image each day you come to work."
Written by Kevin Downey on August 27th, 2023
Experienced Example
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with United Airlines. I would wear the uniform with pride. I love the uniform at United. It is far more stylish, cosmopolitan, modern, and approachable than any other airline."
Written by Kevin Downey on August 27th, 2023
Answer Example
"Uniforms are very important in this industry, so I am comfortable with this policy."
Written by Kevin Downey on September 1st, 2023
User-Submitted Answer
"Coming from the healthcare industry, as well as having a military background, I am used to wearing uniforms. I will be happy to follow any dress code that United Airlines has in place."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect response!
Adaptability
4. How do you feel about working on your feet for extended periods of time?
What You Need to Know
Many of the jobs offered by United Airlines have physical expectations, and your interviewer needs to determine how aware you are of the expectations that come with this one. For example, flight attendants need to be able to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull a beverage cart (up to 250 lbs.). They also need to be able to sit in an assigned jump seat with seatbelt and shoulder harness fastened. So, do your research in advance and be ready to showcase how well you've prepared for your interview with full knowledge of what to expect.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I thrive on any physical activity at work. I believe the more active you are, the more energy and stamina you have at work. Since this is a priority of mine, I am no stranger to meeting the physical demands of my job."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I am a team player, as well as a leader. I treat people with respect and integrity regardless of their background or personality. I value group goals and achievements as much as individual goals. I am a people person, and my customers come first without compromising company protocols."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very good answer re: valuing group goals/treating others with respect/respecting diversity. I would encourage you to dive a bit deeper into your leadership and team player qualities, since 'leadership' and 'team work' are very common responses.
Behavioral
5. What do you feel makes you uniquely qualified for this position?
What You Need to Know
Your interviewer is curious if you've identified who they are looking for to fill this position and who they are looking for to join their teams. One way to approach this question is to thoroughly explore their websites, study their keywords and key phrases, identify how they define their culture and describe their people, and explore their company's mission of "connecting people" and "uniting the world." Then figure out how you uniquely align with their culture and brand. Once you have determined this, you'll be prepared to answer this question effectively and sincerely.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I see that your job description requests organized and honest candidates who are guided by integrity and driven by creating a memorable travel experience for our customers. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"Out of the many skills that make me an ideal team member at United Airlines, I believe the following are the top three: critical thinker, adaptable, and considerate."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
When answering this question, make sure that your responses tie into the United job posting.
"The top three skills that make me an ideal team member include my ability to think critically, be adaptable to change, and show consideration to those around me. When I read in your job posting that you actively seek out employees who are problem-solvers and team players, I knew that my greatest skills would compliment the team at United."
Behavioral
6. How do you manage your work life balance?
Why the Interviewer Asks This Question
Considering that many of the positions require extra hours, especially when flight attendants are frequently away from home for days at a time, a life in the airline industry can often put an extra strain on one's personal life. Your interviewer needs to assess how prone you would be to burning out on the job or whether you would thrive in such a lifestyle. They also aim to determine what measures you take to balance your work life and your personal life, preventing one from negatively impacting the other.
Written by Kevin Downey on August 27th, 2023
What You Need to Know
United advertises that they invest in helping their employees with their work-life balance. But they want to ensure you are willing to make an equal contribution to ensuring your professional and personal life are balanced as well. "Your physical and emotional wellness is our top priority. You have the opportunity to join social, athletic, or activity clubs around the world, or even start your own. You never know where your adventures may take you or the connections you'll make."
Written by Kevin Downey on August 27th, 2023
Experienced Example
"I make friends wherever I am. A personal goal of mine is to be as cultured as I possibly can be. I accomplish this goal by making friends everywhere, globally. Part of maintaining my balance is by feeling at home wherever I am in the world. So if I fly somewhere on the job and am there for a few days, that gives me more time to spend with my global family."
Written by Kevin Downey on September 1st, 2023
Career Goals
7. Where do you see yourself five years from now?
Why the Interviewer Asks This Question
Your recruiter is looking for candidates who have identified opportunities within their company and are interested in furthering the development rather than cruising along at the status quo. As they state online, "We continuously encourage professional development based on your interests and skills. No matter where you are on your journey, United has a path tailored to support your dreams."
Written by Kevin Downey on August 27th, 2023
What You Need to Know
Interviewing and onboarding is a costly and time-consuming process for any company or hiring manager. Therefore, when narrowing down their ideal candidate from their "talent community," they want to ensure whomever they consider choosing will prove a worthy investment, contributing to employee retention. Simply assuring your interviewer you're seeking a long-term fit won't have much value unless your answer is actionable. This means showcasing that you have put in the work to prepare for your interview, start your onboarding before you are hired, and explore all the career growth options within the company. Your expressed interest in growth opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Written by Rachelle Enns
2nd Answer Example
"It's impossible to know where I'll be in five years, but given the opportunity, I'd prefer to see myself as a long-term fit for this position. Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals, so I see a great long-term fit here."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I hope that in five years from now I would grow into a more prominent leadership role or teaching position within United."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Rather than saying "I hope" you could position your response more confidently. Try adding in an action plan on how you will achieve this goal.
"Five years from now, I aim to be in a more prominent leadership role or teaching position within United. To achieve this goal, I plan to attend any training workshops offered to me while taking advantage of natural leadership opportunities that come my way."
Career Goals
8. Why United?
Why the Interviewer Asks This Question
Your interviewer wants to know why you identified United Airlines as a good fit for you. How you answer will tell them whether you are a good fit for them. Whether you feel your personality is a good match for their culture and work environment or their values align with your character, the aim is to detail how you and United are a good match for each other.
Written by Kevin Downey on August 27th, 2023
What You Need to Know
So much of your interview prep is determining how you feel you are the perfect fit for them, and they, for you. Therefore, it is integral to research both the company and yourself to determine with sincerity how you two align. So examine what makes them who they are. For example, in the 1960s, United Airlines coined the slogan 'Fly the Friendly Skies.' A few years ago, they relaunched that slogan, along with some new ones, such as "Connecting people, Uniting the world." They advertise that "there's never been a more exciting time to join United Airlines! We're on a path towards becoming the best airline in the history of aviation and have made huge strides in the areas of employee engagement, customer service and experience, environmental sustainability and diversity, equity and inclusion." Do these priorities sound like yours?
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I love connecting with people, and there seems no better place to connect with the world than in the friendly skies."
Written by Kevin Downey on August 27th, 2023
2nd Answer Example
"I am confident, friendly, and a go-getter. I am interested in growing with a growing company, and it seems like an exciting time, in this regard, to join United."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I would describe myself as friendly, confident, genuine, approachable, and enthusiastic."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are all great personality traits that any company would want to hear about. You could follow this up with an example of a time you displayed one or more of these traits.
"I am friendly, confident, genuine, and enthusiastic. In my current role, I am often approached by co-workers when they need assistance troubleshooting an issue. I believe this is because of my approachable personality."
Career Goals
9. If you could start your career over again, what direction would you take?
What You Need to Know
This is a question aimed at determining how satisfied you are with your career of choice. Answering by sharing hindsight, and alternate paths you could have taken to have reached your goals sooner, suggests professional and personal growth and development. Whereas detailing an entirely different career choice, field, or industry is more likely to suggest you regret choosing the career you are trapped in, and would switch careers if you could. Such a response would serve as a red flag for your interviewer, who would conclude you are potentially burned out, and would not perform as well as someone who loved their career and was interested in furthering their growth with this opportunity. When answering this question, consider the first tagline you see when you visit their careers page, "A career is a journey, take yours further."
Written by Kevin Downey on August 27th, 2023
1st Experienced Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would be interested in becoming a pilot. Both of my parents were pilots, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Written by Kevin Downey on August 27th, 2023
2nd Experienced Example
"I would take the same direction! I love what I do, and wouldn't change a thing. I've always wanted to learn more about what they do in flight control, and would like to visit a flight control tower, but that's just a curiosity. I have nothing but passion for this industry, which offers excitement and fulfillment to my life."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I do not regret the direction I chose. However, if I had to start over, I would likely pursue my Ph.D. in nursing so I could help ensure that the next generation of nurses would be knowledgeable and proficient so that we could raise the healthcare bar higher."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer could be highly offensive as it cuts down an entire industry. Let's say the interviewer has a spouse who is a nurse. Ouch! Try a lighter approach with positive language.
"I am happy with the direction I chose; however, if I had to start over, I would pursue my Ph.D. in Nursing. I am passionate about quality healthcare for everyone."
Career Goals
10. How does this position fit into your career goals?
What You Need to Know
Your interviewer is curious why you want to work for United Airlines over another airline. They're not interested in recruiting just any qualified candidate; they want someone who feels like an ideal fit to represent their brand to their customers. How you answer this question will inform them whether you identified something unique that United Airlines has to offer your career and whether you would potentially contribute to their employee retention versus attrition. Explore the value propositions they advertise on their careers site, of which there are many. For example, they advertise that they are growing as a company, "In the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a one-of-a-kind place to work. Are you ready to travel the world?"
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what United Airlines offers is a strong path towards those goals, and I am excited about what this position has to offer."
Written by Rachelle Enns
2nd Answer Example
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show United Airlines what I can do!"
Written by Rachelle Enns
User-Submitted Answer
"This position offers a unique opportunity to utilize my background, education, and experience in a different environment and a greater capacity. My ultimate goal is eventually to train others in the airline industry. I believe United Airlines offers a path that will allow me to achieve my goals."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Solid response! If there is a specific job within their training department, that you are hoping to gain in the future, you can mention those specifics.
Career Goals
11. What do you hope to gain most from your time with United Airlines?
What You Need to Know
Understanding what you hope to gain from United will help your interviewer better determine how likely it would be that you plan on staying with them for the long term. Whether you are interested in career growth or the travel benefits for you and your family, share what most appeals to you about working for United Airlines. Frame your answer to showcase your familiarity with the value propositions they advertise online in their recruitment efforts. This not only exemplifies your work ethic but informs them which of their recruitment efforts are effective. For example, "Turn dreams into reality: Have fun, travel the world, make new friendships, explore new cultures, craft memorable experiences for every customer, every flight, every day."
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"After reviewing the culture and mission of United Airlines, I feel that I would be able to find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected which also interests to me."
Written by Rachelle Enns
2nd Answer Example
"What I hope to gain most by working with United Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
Written by Rachelle Enns
User-Submitted Answer
"What I hope to gain most from my time with United is the opportunity of working for the leading company in the airline industry, where leaders embrace diversity and inclusion as a business advantage, management treats employees with dignity and respect, and where customers experience a flyer-friendly service."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good response! You are bringing in the values of the airline while speaking on what you would like to gain from the role.
Communication
12. Tell me about a time you successfully collaborated with someone with a different perspective than your own.
What You Need to Know
Your interviewer is curious about how much of a team player you are and how adaptive you are at navigating and collaborating with varying personality types. United Airlines looks at your ability to resolve difficult, emotionally charged, or confrontational issues while maintaining composure and focusing on customer needs as essential to the job. They also view how well you work with others as directly related to the impact you make. "Making an impact. Collectively, our talented employees bring a global perspective that directly contributes to the success of our airline and our impact on the communities we serve." So show your interviewer how well you work with varying personalities, recognizing everyone is different and how what makes them different makes their perspective unique and worth considering.
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"I once worked at a locally owned shop where the owner had a big personality. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building so that everyone felt prepared for his entrance into their department. The owner wasn't a bad person, just prominent in his presence. His people skills were a little rough. He meant well, and I recognized what he wanted. I got along with him well and helped others understand him, often smoothing out any ruffled feathers along the way. Often, understanding, empathy, and a lack of judgment are all it takes."
Written by Kevin Downey on August 27th, 2023
2nd Answer Example
"I once worked for an executive who was very difficult in meetings and interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I had to work with a manager who often had outbursts. However, as I was aware that the individual suffered from Tourette's syndrome, I clearly understood that this behavior was related to the medical condition. Therefore, I did not take it personally or ever confront the person. Instead, I stayed pleasant and courteous."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
To avoid any misinterpretation, steer away from situations with co-workers who have a disability. Try offering an example of a boss, professor, or co-worker who simply had an unpleasant personality without a disability attached.
"I once worked with a manager who had emotional outbursts and a terrible temper. It was common knowledge that this individual was quick to anger, so I spent a lot of time observing; learning the best times to communicate with this person, and what approach to take depending on their mood. I do not enjoy stepping around people who cannot act professionally; however, I can cope with it logically."
Communication
13. Tell me about a time you identified a communication breakdown.
Why the Interviewer Asks This Question
Your interviewer is curious about how you navigate communication breakdowns or difficulties and whether you are skilled in non-defensive communication. "Effective communication is crucial in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence." So, after exploring their communication standards and expectations, be ready to explain how you'd employ your skills in a manner that would meet and exceed their expectations.
Written by Kevin Downey on August 27th, 2023
What You Need to Know
As they detail online, they expect their employees to interact "in a professional and friendly manner with clients, coworkers, and customers of diverse backgrounds. Works with other crew members on a team to ensure all services meet company standards. Takes responsibility and is accountable for commitments and assignments. Displays exceptional interpersonal skills, exercises good judgment, and can resolve conflicts with grace."
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"Someone had placed their child in an exit row for the extra legroom, yet their child was not capable of helping in the event of an emergency. I explained that they needed to open that seat up for someone capable of assisting in an emergency, but they repeatedly asserted that they paid extra for those seats and had no intention of giving them up. I then changed course and explained that when they paid extra, they had to agree to be able to assist in an emergency; otherwise, they would be reassigned. I empathized with them and expressed that I understood their position. I then offered to move them with their child so they could sit together or that I could switch seats with their child, who could then visit the cockpit mid-flight. They agreed that they would prefer to sit with their child, and I asked a couple who had seats further up the plane if they would switch, and they agreed."
Written by Kevin Downey on August 27th, 2023
2nd Answer Example
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals, which was integral as we were at risk of a hostile takeover, which has caused a lack of communication between the team as thoughts of job security flood people. I suggested to my department head that we have a team-building event. I wanted to gather everyone to remind them that we are still a team. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it while we got everyone on the same page with everything that was happening. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach and pave one cohesive vision and path forward."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I was the lead on a team project where the members continuously approached me on an individual basis with their findings and thoughts. I found this to be ineffective and counterproductive. I called for a meeting and shared with the group my concerns. I suggested we schedule weekly meetings where everyone would have the opportunity to hear and discuss other members' findings and opinions. I explained that a collaborative approach would be more beneficial and would help in achieving the group goal."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good answer! You took the right steps as a leader, and it shows.
Communication
14. Tell me about your communication skills.
Why the Interviewer Asks This Question
Your interviewer needs to ensure you would communicate in a fashion that would meet all the standards they hold their employees to. This not only pertains to representing their brand when communicating to their customers and passengers professionally and respectfully but also meeting all their safety and security standards as well.
Written by Kevin Downey on August 27th, 2023
What You Need to Know
Here are a few guidelines they advertise on their website pertaining to communication: "Must be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency. Ability to speak, read, write, and understand English fluently. Proficiency in a second language highly desirable. A 'People-First' demeanor. Ability to adapt/respond to different types of customer-facing scenarios. A passion to serve with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, good judgment, and ability to resolve issues with understanding, compassion, and grace. Influence customer loyalty through excellent service. Represent United with pride and distinction."
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"I am very respectful, professional, and friendly in my communication. I am a great listener and have a knack for ensuring everyone is on the same page. I have a commanding voice, am not shy, and can be assertive when necessary, such as ensuring everyone sitting in an exit row understands what is expected of them and can manage the responsibility that comes with being seated there in an emergency."
Written by Kevin Downey on August 27th, 2023
2nd Answer Example
"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Written by Rachelle Enns
User-Submitted Answer
"I would rate my communication skills as 8 out of 10 as at times I speak too fast and my accent is heavier than usual. I always try to obtain some acknowledgment to ensure that others understand me correctly."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your response shows that you are very self aware! Great job.
Compatibility
15. What makes you stand out from the others in the talent community?
What You Need to Know
Even though you cannot speak on the qualifications and traits of the other candidates in their "talent community," you can effectively attest to what makes you uniquely suited to this job and their culture. As they advertise, they are looking for hero characters with integrity, who aim to always do the right thing: "Good leads the way! Our 80,000+ hero characters are on a mission to do good in the air and on the ground, working to make the world a happier, greener, more inclusive, more fascinating place." They also advertise that they encourage volunteering and giving back to the community. "We love giving back and serve our communities through volunteer impact grants for charities, fundraising opportunities, and volunteer participation with local food banks, parades, athletic events, and more." So consider this question as another opportunity to share how you feel like you are already one of them.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I am the top candidate for United Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a large range of customers."
Written by Rachelle Enns
Experienced Example
"As you can see, I am invested in this interview process with United Airlines and will bring this same level of dedication to you if hired. I believe in helping others and making the world a happier place, and I volunteer and support all the same kinds of organizations that United does. Your priorities with ESG are the same as mine, and I already feel like I am one of the team. If given the opportunity to serve as a member of the team in an official capacity, you won't be disappointed."
Written by Kevin Downey on September 1st, 2023
User-Submitted Answer
"I feel that I am the top candidate for United Airlines because I bring over 25 years of nursing and healthcare experience in various positions, from urgent care to administrative positions. I mentored over 100 employees, providing training in patient care, customer service, safety techniques, and health and sanitary standards, improving overall service quality. Also, I am fluent in both English and Hebrew."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your details on leadership and patient (customer) care is excellent. Good response.
Critical Thinking
16. What would you do if you felt there was a safety threat?
What You Need to Know
You can find some of United Airlines' safety protocols and what they expect of their in-flight crew in an emergency. Spend time familiarizing yourself with what you can find about their protocol online while revisiting your past positions or applicable experience when answering this question. For example, in one of their job postings, United Airlines states they expect their employees to be able to do the following in the event of an emergency: "Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures. Required to manage crew and passengers in any potential onboard event, including medical emergencies, assessment of security threats, and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations."
Written by Kevin Downey on August 27th, 2023
Answer Example
"I am well trained to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared. My reaction to a safety threat would rely on my on-the-job training. I would want to follow company protocol and safety regulations. If faced with a safety threat, I would do everything to ensure passengers remained calm."
Written by Kevin Downey on August 27th, 2023
Experienced Example
"I would communicate in a commanding voice, being clear and concise during any appropriate safety briefing to our passengers. I'd remind them of our safety and security rules and procedures. Depending on the event, I'd coordinate with our crew and any essential passengers and provide leadership, direction, and assistance to everyone throughout stressful situations, whatever it was."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"In the case of an emergency, I would remain calm and professional. I will follow all company protocols and safety regulations and deliver as much comfort as possible to the passengers. My coworkers and supervisor will readily attest that they always called on me during emergencies."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This response is great. If you would like, you can incorporate a specific example about a time you handled an emergency or safety threat in a hospital setting.
Customer Service
17. Tell me what customer service means to you.
What You Need to Know
When an interviewer asks this question, they are trying to determine whether your view of customer service aligns with theirs. United defines its company values as its core4 service standards, which they state is at the heart of everything United does. "Safe, caring, dependable, and efficient. Every day, you connect with customers and each other." So, tie in your knowledge of the company, aligning yourself with their service standards.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
Written by Kevin Downey on August 27th, 2023
Experienced Example
"I approach customer service by ensuring every passenger has a positive, memorable experience. That means making them feel safe, those who are afraid to fly and those who are not. Making them feel heard and cared for, and welcome aboard. That means being dependable, available, and efficient in what we do. You have to be ready to positively and sincerely connect with every one of them. In other words, you have to love what you do."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"I will do whatever it takes to follow United Airlines' mission statement and protocols so that the company's customer service standards are met or exceeded. I will bring my positive attitude and will deliver trust and comfort to each of United's customers at all times."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very good answer! If you want to ramp it up, think about bringing in the United mission statement.
Customer Service
18. Aside from the airline industry, do you have other customer service experience?
What You Need to Know
Many of United Airlines' positions require customer service experience. Whether your prior customer service experience is airline-related or not, "you'll be at the forefront of our customers' travel experiences." Therefore, they are looking for "experience in service industry (such as customer, retail, hospitality, food, aviation, safety, social service, healthcare/medical position or military)." So be prepared to share your prior work experience with your interviewer, going deeper than what is detailed on your resume and offering anything relevant to the position.
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Written by Rachelle Enns
2nd Answer Example
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
Written by Rachelle Enns
User-Submitted Answer
"With 25 years of experience in the healthcare industry, I believe my customer service skills are second to none."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
If you have any specialized training in customer service, be sure to mention this. If not, try to flesh out your answer a bit more.
"With 25 years of experience in the healthcare industry, I have provided patient and customer care to thousands of people, many in physical pain or experiencing moments of distress. This exposure has helped me to develop customer service skills that are second to none."
Diligence
19. Tell me about your attendance record.
What You Need to Know
United Airlines is one of the largest airlines in the world, with over 88,000 employees and a fleet of over 700 passenger planes traveling to over 340 destinations. With all the disruptions to air travel in recent years, they now more than ever need to ensure every member of the United team is willing to do their part in ensuring operations run as smoothly as possible. So they are looking for candidates who understand "punctuality and maintaining reliable attendance are essential functions of the job." Provide your interviewer with examples of when you supported your team, exemplifying your willingness to go the distance in times of need.
Written by Kevin Downey on August 27th, 2023
Answer Example
"I am very dedicated and would show my appreciation for the role by being a reliable team member of United Airlines. In my most recent position, I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by Kevin Downey on August 27th, 2023
Experienced Example
"Regarding attendance, I would say that I am always there. I am never missed, and no one ever looks for me or wonders where I am. If called upon, I appear, and that will never change."
Written by Kevin Downey on August 27th, 2023
User-Submitted Answer
"Throughout my career in a hospital setting, my supervisors always recognized me for being flexible with my availability and punctual. I believe in being 15 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent response! The fact that you referred back to your references adds stability to your answer.
Direct
20. Are you comfortable allowing us to perform a criminal background check?
What You Need to Know
Undergoing a background check of any kind is standard for the airline industry. Safety and security are always a priority. United Airlines background check typically takes "about a week, maybe longer depending on the circumstances." So be prepared to agree to such requests. If you have concerns about anything that might turn up, don't try to hide it or hope it won't be noticed. That lacks integrity. Instead, be honest about it and take advantage of the opportunity to provide context to those items. This could give you an upper hand in controlling your narrative.
Written by Kevin Downey on August 27th, 2023
1st Answer Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Written by Rachelle Enns
2nd Answer Example
"I can complete a full criminal background check as well as any drug testing or other background checks that you require."
Written by Rachelle Enns
User-Submitted Answer
"I will be happy to go through any criminal background check that United Airlines may require. I can assure you that you will find my record to be clean."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect answer! To the point while being highly cooperative.
Discovery
21. If you could fly anywhere in the world, what destination would you choose?
Why the Interviewer Asks This Question
This is a standard industry-related, getting-to-know-you question. How you answer will help your interviewer better understand where your interests lie and determine how motivated you are by the travel benefits they offer their employees. "Enjoy unlimited standby travel and discounted airfare to anywhere we fly." In addition, how you answer could inform them of how prepared you are for your interview. So come prepared with an understanding of United Airlines' destinations and who their Star Alliance partners are. "We give you more globe by aligning with the stars. We're excited to align with the Star Alliance member airlines. Together with our other worldwide and regional partners, plus the Star Alliance network, we keep you connected."
Written by Kevin Downey on August 29th, 2023
How to Answer
View this question as an opportunity to showcase your personality, express your interests, and tap into common interests with your interviewer. Familiarize yourself with their destinations, and choose three that you would most like to explore and maybe a couple more that their Star Alliance partners fly to. Then, try to strike a conversational tone by asking the interviewer where they've been and where they would like to go. The more you connect with your interviewer, the more of a memorable candidate you'll be.
Written by Kevin Downey on August 29th, 2023
Experienced Example
"I'd love to visit Iceland, New Zealand, and Cuba. Additionally, outside of where United Airlines flies to, if I had to fly one of the Star Alliance partners, I would want to fly to either Finland or Norway."
Written by Kevin Downey on August 29th, 2023
Diversity
22. What experience do you have working in a diverse, equal, and inclusive environment?
Why the Interviewer Asks This Question
This question aims to assess your cultural competence. United Airlines offers equal opportunity to minorities, women, veterans, disabled individuals, and those identifying as members of the LGBTQ community. They also expect all of their employees to be able to represent the diverse clients they serve. "At United, diversity, equity, and inclusion are at the center of what we do every day. We're committed to doing our part for our employees, customers, commercial partners, and the communities that we serve. We're proud to create and cultivate an inclusive workplace for all. We reflect the diversity of the communities we serve. We hire, develop, and advance our people fairly and equitably. Our employees and customers recognize us as a leader in DEI."
Written by Kevin Downey on August 29th, 2023
What You Need to Know
Cultural competence isn't limited to mitigating bias and ensuring you can collaborate and innovate with those from backgrounds other than yours. It includes having cultured communication skills, being curious, empathetic, and patient, and exhibiting the wisdom to not miss cultural cues or misinterpret tone, reactions, and language barriers, nor be offended by behaviors that carry entirely different social cues than the environment you were raised in.
Written by Kevin Downey on August 29th, 2023
Answer Example
"Well, I have always worked in a diverse and inclusive environment. From different cultural backgrounds to different walks of life, to disabled veterans and the hearing impaired. People are people, and everyone has something to share. I want to grow and learn and experience more of the world, and I love meeting new people. If I worked in an environment that lacked inclusion and diversity, I think I'd go out of my mind."
Written by Kevin Downey on August 29th, 2023
EQ
23. How do you get along when working with others in close proximity for long stretches at a time?
What You Need to Know
A wide variety of positions with United Airlines rely on their closely knitted teams to collaborate in small quarters, maintaining a highly positive and productive ecosystem. United Airlines has created a work environment where they have fostered this, and your interviewer needs to ensure whomever they hire will contribute to such a work culture. As they advertise on their website, "One of United's greatest assets is our people. You are responsible for creating and maintaining a professional atmosphere in which every individual is valued and treated with dignity and respect. The rich diversity of ideas, experiences, cultures, and lifestyles represented by United employees around the world makes it possible for us to give the best possible service to our customers." Think about your relationships with coworkers, past and present. What did you contribute to the dynamics of those working relationships? Take advantage of this opportunity to share your merits and what they stand to benefit from what you have to offer.
Written by Kevin Downey on August 29th, 2023
Experienced Example
"I get along great with my coworkers and try to maintain a positive, supportive attitude at all times. Whether I am offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day, I focus on our all-for-one and one-for-all attitude. Camaraderie is my middle name. I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
Written by Kevin Downey on August 29th, 2023
User-Submitted Answer
"Relationships with coworkers are very important as they can affect productivity and overall work environment. Therefore, I am very sensitive to maintaining a positive attitude at work. I am supportive and approachable whenever needed, and I don't hold it against a coworker if they have a bad day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect response!
EQ
24. How do setbacks emotionally affect you and your work?
Why the Interviewer Asks This Question
The heart of this question is to evaluate your emotional intelligence. Your interviewer needs to assess whether you allow your setbacks to dictate your behavior in a professional setting, whether stressed, depressed, or angry. Their ideal candidates will take ownership of their setbacks and the emotions associated with them rather than allowing their emotions to dictate their reactions and responses. They are looking for candidates who learn from their setbacks, take ownership of them, make efforts to not repeat them, and move on while maintaining a professional and positive attitude.
Written by Kevin Downey on August 29th, 2023
What You Need to Know
United Airlines states on its website that they are looking for candidates who "Take responsibility and is accountable for commitments and assignments. Displays exceptional interpersonal skills, exercises good judgment, and is able to resolve conflicts with grace."
Written by Kevin Downey on August 29th, 2023
1st Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Rachelle Enns
2nd Answer Example
"Setbacks happen, and they do not affect me emotionally in the least. Failure is integral to success. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am also a creative thinker, so setbacks are often used as a new jumping-off point to something even better."
Written by Kevin Downey on August 29th, 2023
User-Submitted Answer
"While a setback is disappointing, I understand it happens for a reason. Setbacks do not affect me emotionally. I am a critical thinker and an excellent troubleshooter. Therefore I stay focused and assess the situation, and if needed, I try to find alternatives to reach my goal."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's great that you offer a solution while still admitting setbacks are disappointing. Very proactive response!
Experience
25. Tell me about your in-flight emergency training?
Why the Interviewer Asks This Question
If an in-flight emergency occurred, would you know what to do? Your interviewer is looking for assurances that you're confident, professional, and capable of keeping a level head when handling an emergency. If you are new to the industry and have little related training or experience, be honest about that and comment on any other training you've completed that may be relevant or helpful.
Written by Kevin Downey on August 29th, 2023
What You Need to Know
If you have prior in-flight emergency training or experience dealing with an in-flight emergency, share your experience and how you conducted yourself in a manner in line with United Airlines' approach to such situations. Also, try to determine on your own how the training at your previous airline compares with that of United. "Flight attendant trainees must successfully demonstrate an evacuation drill in the water (pool) during training."
Written by Kevin Downey on August 29th, 2023
Experienced Example
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Written by Rachelle Enns
Answer Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with United Airlines."
Written by Rachelle Enns
User-Submitted Answer
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my past and current positions at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with United Airlines."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wonderful response! Great use of your existing training in emergency response.
Experience
26. Do you have any formal First Aid or CPR training?
What You Need to Know
First Aid and CPR training is required for most roles in the airline industry. Assure the interviewer that you have current and valid CPR and First Aid certification. If you have no experience and are not trained in CPR and First Aid, consider taking or scheduling a class before the interview. That way, you can share when your certification class is scheduled and that you take this opportunity very seriously. If you do not, express your willingness to do so. Also, go into your interview with the knowledge of what United Airlines details on their website: that in-flight crew members "will begin with six weeks' long training in Houston, TX learning United safety and customer service standards." Be prepared to ask a question about what the six weeks of training entails, and take notes as they answer your question.
Written by Kevin Downey on August 29th, 2023
1st Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away. I couldn't find much about the training offered for this position when I researched online. Is it published somewhere online? I'd love to learn more about what it entails."
Written by Kevin Downey on August 29th, 2023
2nd Answer Example
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see. I am also excited and willing to undergo any recommendations United would make, on or off the job, to enhance my skills."
Written by Kevin Downey on August 29th, 2023
User-Submitted Answer
"Yes, as an RN, I have formal training in First Aid and CPR and some other related training. I would be happy to provide certification upon request."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent answer! Concise and informative.
Experience
27. Tell me about any airline-related training you've received.
What You Need to Know
If you have industry-specific training, compare it to theirs. As specified online, their training varies by role. If you cannot determine what training they offer by researching the position and their company, this information can be reviewed with your recruiter in your interview. If you do not have any industry-specific training, consider any training you've had that would be transferable to this role (i.e. Sales, Safety, Customer Service, Technical, etc.).
Written by Kevin Downey on August 29th, 2023
1st Answer Example
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Written by Rachelle Enns
2nd Answer Example
"Although I have not taken specific airline-related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Written by Rachelle Enns
User-Submitted Answer
"Although I have not taken specific airline-related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and ACLS, as well as maintaining 30 hours of CE."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Well stated. It's great that you refer to the existing certifications which are applicable to this role with United.
Job Satisfaction
28. What excites and motivates you about your work?
Why the Interviewer Asks This Question
Your interviewer is curious how they can motivate you on the job to foster your job satisfaction for the sake of employee retention. They also want to know how they can help you achieve any career goals, milestones, or objectives you've set for yourself. So before your interview, consider what you are looking for in a career with United and what part they can play in ensuring you have a long-term, mutually beneficial professional relationship.
Written by Kevin Downey on August 29th, 2023
What You Need to Know
On their website, United advertises that they offer more than just a paycheck. They advertise that they provide opportunities to explore the world. According to most of the employee reviews available online, some of the best reasons to work for United Airlines are the opportunities to meet people from all over the world, the great benefits they offer, including their travel benefits, fun coworkers who you enjoy being around, ability to transfer across departments, and the work culture at United feeling like more like a family.
Written by Kevin Downey on August 29th, 2023
Answer Example
"I am most motivated on the job when tasks are organized, I feel like an active contributor and an important member of the team, and the vibe is positive. When I feel listened to and valued, I am excited to do my best work. I value strong teamwork and good leadership."
Written by Kevin Downey on August 29th, 2023
User-Submitted Answer
"I am most motivated when I feel active and contribute, when there is a lot to do and when everyone has a positive attitude."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Concise and positive. Excellent response!
Leadership
29. What is your approach to leadership?
What You Need to Know
Regardless of whether you are applying for a formal position, certain leadership skills are desirable in any employee. If you are contending to be a member of their in-flight crew, you will have to provide "leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations." If you are looking to get a job in tech, they'll expect you to take leadership of your career and own development. If you are applying for an official leadership position, they'll expect you to "lead by example. Leaders, managers, and supervisors must ensure their teams understand our Code, lead by example, encourage open and constructive communication, take appropriate corrective action, and support our employees." So spend time exploring their approach to leadership and determine how their leadership culture aligns with yours.
Written by Kevin Downey on August 29th, 2023
Answer Example
"I lead by example, hold myself accountable, and support everyone on my teams. I learn from my teammates with humility and mentor every chance I get. I am professionally and emotionally supportive, confident, and trustworthy."
Written by Kevin Downey on August 29th, 2023
Organizational
30. How do you prioritize when you have multiple tasks at hand?
What You Need to Know
Your interviewer is interested in assessing your skill level and how organized and effective you are. Multitasking does not come naturally and can be a more difficult skill to master for some than others. So, your interviewer asks how effectively you organize, track, and manage your work when juggling multiple priorities and whether you can effectively address them without making any mistakes. As they detail on many of their job postings, they are looking for candidates who have an "ability to use time efficiently and productively. Ability to demonstrate assertiveness and influence, when appropriate." Assure the interviewer that you can be diligent when assessing your priorities and have systems and processes to ensure you follow through on all the tasks you have taken responsibility for.
Written by Kevin Downey on August 29th, 2023
Answer Example
"I determine which project requires my attention by the urgency of each task and the number of hours allotted. I am comfortable delegating tasks when needed, but I know this will require additional hours. Never have I under-delivered on a deadline. I am very communicative and transparent and rarely take on more work than I can deliver."
Written by Kevin Downey on August 29th, 2023
User-Submitted Answer
"I will evaluate each task by its deadline, how much time it would require to complete each task and the available sources. I would ensure that I would complete all tasks promptly. If needed, I will delegate some tasks."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is straightforward and easy to follow, which is good. If you use any tools or tech to help you with deadline management, be sure to mention those.
Problem Solving
31. When have you had to shift your priorities in response to sudden change?
What You Need to Know
This is another question about how quickly you can adapt to shifting priorities. How you answer will inform your interviewer of how prone you are to task paralysis or task procrastination and whether you can prioritize the needs of your team and your company over your own needs or personal preferences. The safety of your crew and passengers depends on your ability to do so. United Airlines even details on their website that they are looking for employees who exhibit an "ability to make decisions with little or no supervision, or in the face of rapidly changing events, stress, emergencies or crises. Ability to demonstrate flexibility and adjust easily to new conditions, changing needs, and priorities."
Written by Kevin Downey on August 30th, 2023
1st Answer Example
"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes. While on the job, there have been many times mid-flight when we've hit turbulence and had to wheel the food cart away and instruct all our passengers to buckle up. Just part of the job."
Written by Kevin Downey on August 30th, 2023
2nd Answer Example
"The airline industry is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
Written by Rachelle Enns
User-Submitted Answer
"For the majority of my career, while working in a hospital setting, I had to be on call 15 days out of the month. Also, our schedule was adjusted daily and on short notice. I have been able to adapt very well to these frequent and sudden changes."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try positioning your response from "had to be on call" making it sound like you did not want to be. Positive language is everything in an interview!
"For the majority of my career, while working in a hospital setting, I was on call 15 days per month. In addition to being on-call, my schedule was often adjusted on short notice. I am happy to provide United with flexibility based on your needs."
Problem Solving
32. Tell me about the last time things didn't go according to plan at work.
Why the Interviewer Asks This Question
When things don't go according to plan, a sense of urgency and being able to think quickly on one's feet is essential. So, your interviewer is curious whether you can handle stressful situations effectively while maintaining professionalism and focus or if you allow your stress to get the best of you and dictate your behavior. How you manage yourself when you are up against unexpected difficulties or high-paced, stressful situations says a lot about your character.
Written by Kevin Downey on August 30th, 2023
What You Need to Know
Think about how you conduct yourself when handling such situations and how well you match the description of the ideal candidate they are looking for. For example, in several of United Airlines' job postings, they state that they are looking for employees who have an "ability to resolve difficult, emotionally charged or confrontational issues while maintaining composure and focusing on customer needs. Ability to demonstrate assertiveness and influence, when appropriate. Ability to use time efficiently and productively." When reflecting on the example you'd provide, detailing how you managed the last time things didn't go according to plan at work, consider how your approach aligned with theirs.
Written by Kevin Downey on August 30th, 2023
Answer Example
We all face unexpected difficulties. What matters is how we deal with them, right? The company I work for is currently under some financial strain. One of the things we're known for is how flexible we are with our return policies to ensure customer satisfaction. But lately, due to cutbacks, we haven't been able to be as flexible in our return policy as we have been in the past and cannot deliver the customer experience that we'd prefer. Yet, some of our reps have struggled with this, been too defensive, and triggered some of our clients, and their interactions end up quite difficult. I often find myself coaching them. There are other ways to give you all than just giving stuff away. It's all about your impression. Just keep an eye out for any opportunity to show them you care, whether through empathy or active listening or helping them find ways to think outside the box to solve whatever issues they have. I'm quite proud of my ability to be versatile with my positive customer service experience.
Written by Kevin Downey on August 30th, 2023
User-Submitted Answer
"Working in a hospital setting taught me to adapt quickly and efficiently to unexpected scenarios. Those include supply shortages and recalls where I had to be creative and find alternative ways to complete my work and deliver safe and excellent patient care. They also include QA/QI studies where I had to change my work habits and be open-minded to new ways of doing things. Also, there were manpower shortages where I had to take on a bigger workload."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try to organize your response into a reply that is easier to follow.
"Most of my work history is in a hospital setting where unexpected scenarios come up all the time. Common situations I would pivot around included supply shortages, recalls, workforce shortages, and increases in workload. I would always get creative and find alternative ways to complete my work while delivering safe and high-quality patient care."
Salary
33. What are your salary expectations?
How to Prep
Establishing your professional worth begins with how strong of an interview you deliver and how well you've showcased your work ethic through the measures you took to prepare for your interview. The next step of salary negotiation is to lay a foundation to build upon by determining their budgeted salary range and comparing that to your professional worth in your industry. Start by taking account of everything they offer in their benefits package, their perks, and anything that could contribute to your cost of living. Then, compare it to what you receive with your current employer.
Next, take stock of everything you have to offer regarding your seniority, education, and relevant experience. Consider how many pay increases you receive a year, what business quarter you receive increases in, and your projected income over the next year. Keep in mind, it's a negotiation. So begin with your substantiating your professional worth and present it with transparency. Then, ask questions surrounding the information on what they have to offer that you couldn't determine on your own. Weigh that against what this opportunity has to offer your career, not taking for granted any aspects of this position that would potentially increase your professional worth. Be open and honest. Transparency is always the best starting point when salary-based questions arise.
Written by Kevin Downey on August 30th, 2023
What You Need to Know
"Most Flight Attendants Starting pay of $28.88/hour with top of the base scale at $67.11/hour: Seniority-based pay raises increases and additional compensation for language skills, lead positions, and international trips. We know our airline is only as good as the team behind it. We offer a competitive benefits package that will keep you happy, healthy, and well-traveled. Travel Perks. Enjoy unlimited standby travel and discounted airfare to anywhere we fly. Our 401(k) plan includes a company match to provide financial security for your future. We offer a variety of medical plans and options, including vision, dental, long-term disability, and life insurance to keep you and your family happy and healthy. We offer competitive time off policies dependent on the role you apply for."
Written by Kevin Downey on August 30th, 2023
Experienced Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year, my earnings were $52,000, and I would like to stay in the same range or slightly higher. The benefits you offer are comparable to what I currently receive and are quite generous. I'm willing to negotiate salary, depending on the career growth and opportunities I've expressed interest in throughout our interview and whether you feel that opportunity can be realistically rewarded to someone as driven as me."
Written by Kevin Downey on August 30th, 2023
Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they cannot offer me a competitive compensation compared to the industry marketplace."
Written by Rachelle Enns
User-Submitted Answer
"I am aware this career change comes with different compensation than my current position in the healthcare industry. However, I trust United to be competitive within its industry and the marketplace as well as recognizing my experience, education, background and the fact that I am fluent in English and Hebrew."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
The interviewer may see this response as skirting the question. It's recommended that you be more direct. You can research the United salary offering online quite easily, to get a ballpark of what they offer.
"Through research on Salary.com, I see that the range for this role is $60-70K per year. Currently, I am earning in the high $60's so I trust that given my related experience, education, and bilingual skills, United would make a competitive offer."
Teamwork
34. How would you define Teamwork?
What You Need to Know
Most positions advertised by United Airlines are very team-oriented. So, spend time examining their brand of teamwork and performing adequate research on yourself to determine how aligned you are. They define a team player as someone with a "consistent track record of working independently as well as a part of the team." United Airlines defines teamwork as "working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer." When answering this question, you don't want to repeat their definition of teamwork, but rather consider how you would say the same with sincerity in your own words.
Written by Kevin Downey on August 30th, 2023
Answer Example
"I would say that being part of a team means doing everything you can for the team and always assuming everyone else is putting their all into the group effort. Take on what you can and take responsibility for every aspect you commit to. Help each other out, collaborate at every opportunity, and live up to the trust your team has placed upon you."
Written by Kevin Downey on August 30th, 2023
Teamwork
35. How do you earn the trust of your coworkers?
What You Need to Know
Your interviewer needs to ensure anyone they consider hiring will be eager to build relationships with their coworkers and teams and will be able to earn, rather than expect or take for granted, the trust of those teams who are stakeholders in the culture they have helped build and maintain at United Airlines. United Airlines details that integrity and trust are integral to their work culture. This "involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth appropriately and helpfully, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain." So, come prepared to talk to your interviewer about how you plan to earn the trust of your new coworkers while emphasizing the value you place on nurturing professional relationships.
Written by Kevin Downey on August 31st, 2023
Answer Example
"I feel that the best place and time to earn the trust of my co-workers is when I am onboarding. As I see it, every member of the team hasn't had the opportunity you and I have here and now to sit down in an interview setting and discuss where we set the foundation of what our working relationship will look like. So when I am onboarding, I'll come prepared with questions to ask each member of the team and answer any questions they have about me with sincerity and transparency. I'll lean on their insights and learn from every one of them with humility. I'll aim to be helpful, always follow through on anything I inherit or commit to, do what I promise to, and be honest with them at all times. I feel like strong relationships have to be built on these kinds of principles."
Written by Kevin Downey on August 31st, 2023
User-Submitted Answer
"To earn my coworkers' trust I would live up to my promises, and I'd be honest and approachable. Last but not least I will treat all coworkers equally and with respect."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Short and sweet response - very good!
About the Author
For most of my management career, I worked for a chain of neighborhood grocery stores. Their brand was partly defined by the generic goods they carried, packaged under their company name, many of which, through their distribution contracts, were available nowhere else. Their number one core value was to deliver a wow customer experience. They considered the experience at the register as the grand finale, which would serve as the most memorable experience for each customer and a make-it-or-break-it moment.
One of the most desirable traits I looked for when I recruited new members to our team was whether they were a foodie. Were they passionate about our brand, the casual dress code, and the fun hipster vibe of our stores? Would they have fun on the job, never get bored, and be adaptable and willing to help anywhere? Everyone’s duties rotated hour by hour because no one had one job. Each day’s schedule was written based on the needs of the store, and everyone did everything. We were a team. Most of us had leadership potential, and every one of us embodied the brand. No one got bored, and most days everyone was having fun. We all became friends and spent time together on and off the job. Happy employees make for a wow customer experience.
As a manager, I worked on a register for a few hours every day. Honestly, it was fun. I got to ring up groceries, show off my bagging skills, and ask people what they were cooking for dinner. Often, we exchanged recipes, and for five minutes, we were friends. I provided sincere and genuine interactions, connecting with my customers whenever I could.
If a customer came in a little hangry or unhappy about something that had nothing to do with me, I’d try to turn their experience around, but I would never internalize their emotions and confuse them with my own. All I had control over was my attitude, and it typically centered around my gratitude to be working somewhere I enjoyed being. I am a foodie and a crazy good cook, and my time working there was rewarding, which led to great things in my life, the benefits of which I am still reaping today. In many ways, working for United is likely a very similar experience.
Most lifestyle industries can be categorized as a service industry. Whether it is health, fitness, food, travel, or entertainment, most of them, in one way or another, embody some kind of experience. Travel is a lifestyle industry, and those working in that industry should have a passion for travel and adventure. United expects its employees to embody their brand. Their ideal recruits are those who’ll be happy to be there, grateful for the opportunity, and can take the good with the bad while focusing on the good. Being in a rewarding industry that aligns with one’s priorities offers the opportunity for tremendous growth, personally and professionally. The benefits are obvious, and you have an opportunity to share that passion with the people who will share that journey with you, whether to a single destination or well into the future.
So, it is important, going into your interview, to align your goals with the interviewer’s. They aren’t looking for any semi-skilled professional to fit a position just because it needs to be filled. They’re looking for someone who is happy to be there and fits their mold. You are looking for a job that feels like the right fit for you because being happy at work is a quality-of-life issue. So, the surest way to position yourself as their ideal candidate and to get you to stand apart from the rest of their “talent community” is to inform them that you already embody their brand, just as their brand represents you.
Learn more about Kevin Downey