List of 30 American Airlines Interview Questions & Answers
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1.
Personality fit is important to us at American Airlines. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.
Rachelle's Answer
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I describe my personality as hardworking positive and calm. I am very approachable and knowledgeable of any task I acquire. If I dont know something I am going to ask thats why I love working on a team. these are all good personalities of any flight attendant.
Stephanie's Feedback for the Answer Above
It sounds like you have the perfect qualities for a flight attendant To strengthen your response I suggest providing a specific example of how these qualities come to life (for example you mention being positive. Can you share an example of a time when you showed positivity at work)
How would you rate Stephanie's Feedback?
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2.
What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Rachelle's Answer
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
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3.
When you suffer a setback, how does that emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
Rachelle's Answer
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Rachelle's Answer
"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."
1 Community Answer
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Anonymous Interview Answer
I am truly happiest when Im at work. When I have a personal setback I actually like to pick up more hours at work because it takes my mind off of anything going on in my personal life. I have never felt unable to work due to any emotional reason.
Stephanie's Feedback for the Answer Above
Great--it sounds like youre very good at not allowing challenges to set you back at work. A lot of people struggle in this area so its great that youve learned to maintain this balance
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4.
List the top 3 skills that will make you an ideal team member at American Airlines.
How to Answer
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with American Airlines?
Rachelle's Answer
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle's Answer
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"1 Community Answer
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Anonymous Interview Answer
I am resilient adaptable and customer satisfaction-driven. All three of these skills are needed for a good team member.
Stephanie's Feedback for the Answer Above
These are excellent skills Similar to question 6 I suggest providing a specific example of how these skills show up in your work. Can you think of a specific example of a time when you exemplified a customer-service approach What was the situation What did you do to go above and beyond These details will make your response more memorable and impactful.
How would you rate Stephanie's Feedback?
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5.
Tell me about any airline related training that you have been through.
How to Answer
Regardless of any industry related training that you have been through, you will need to complete training specific to American Airlines.
If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
Rachelle's Answer
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Rachelle's Answer
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
1 Community Answer
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Anonymous Interview Answer
I have been trained by Republic airline and Ive been serving as a flight attendant for almost 8 years. At Republic our standard is safety and customer service. I have maintained that throughout my entire career. I go to recurrent training once a year and there are little training videos every couple of months to brush up on your skills. We also have an amazing newsletter and I love to read it because you get to read the experiences of flight attendants from your company dealing with everyday experiences you deal with but different effective ways to improve on your customer service skills. I am always looking to expand on my customer service knowledge. Its so amazing how doing the littlest changes to your everyday behaviors can change how amazing you can be at whatever you do.
Stephanie's Feedback for the Answer Above
Great It sounds like you have the credentials training and experience for the role youre applying for. If youve recently participated in additional training or professional development (example COVID precautions or safety training) you may wish to include that as well.
How would you rate Stephanie's Feedback?
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6.
In order to work for American Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
How to Answer
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
Rachelle's Answer
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Rachelle's Answer
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
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7.
If you could start your career over again, what direction would you take?
How to Answer
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?
Rachelle's Answer
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
1 Community Answer
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Anonymous Interview Answer
I would do this way sooner in life than I did. I would jump headfirst into this career. I have a passion for this work that I havent had with any career I have tried. it was very hard at first because a lot of family members dont see this job as a career. Im happy to prove them wrong and be at my absolute happiest. If I can go back and talk to myself I would say dont be afraid to dive headfirst you will not regret it.
Stephanie's Feedback for the Answer Above
Im glad that you found your path even if it took a little while to find It sounds like youre very passionate about working for an airline which is awesome. Im glad you see this as a career path and not just a job
How would you rate Stephanie's Feedback?
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8.
What work situations excite and motivate you?
How to Answer
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
Rachelle's Answer
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
Rachelle's Answer
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
1 Community Answer
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Anonymous Interview Answer
I love the fact that I can work on a team and learn from each team member how to improve on my skills. I love the fact that every flight is different. You are able to meet different people who are from different cultures and have different values. even the evolution of destinations you get to experience. Being a flight attendant is truly amazing.
Stephanie's Feedback for the Answer Above
Excellent answer--your passion here really shows
How would you rate Stephanie's Feedback?
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9.
How will you earn the trust of your coworkers?
How to Answer
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
Rachelle's Answer
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer
"Here are some ways that you can build trust with your coworkers at American Airlines:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"1 Community Answer
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Anonymous Interview Answer
Be approachable especially if you are new to the team. I like to sit and find my spot on the team and just dont assume. Im very hardworking so Im always open to doing whatever is asked of me and beyond. This way I help my teammates out they feel like they can trust my reliability and I also am able to learn the work more from a different lens.
Stephanie's Feedback for the Answer Above
You share a number of meaningful ways to gain the trust of your co-workers The only additional suggestion I have is to consider adding in a specific example. (Example do you build connections by taking co-workers to coffee learning about their families and interests bringing baked goods to share etc What does this relationship-building actually look like for you in practice)
How would you rate Stephanie's Feedback?
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10.
What experience do you have using team-based messaging applications?
How to Answer
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
Rachelle's Answer
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer
"I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
2 Community Answers
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Anonymous Interview Answer
I currently use a message system with my employer. I think its great and efficient They let me know when there is an open spot and I let them know when Im open to work. It is also great for last-minute requests and in case someone is ill. I adapt quickly to different platforms and have no issues with learning new systems.
Rachelle's Feedback for the Answer Above
This sounds like a very helpful tool Your positivity towards this tool and learning other platforms certainly comes through.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
At my current company we have an iPhone and we have applications on some co-shares that allow us to communicate with everyone involved in the flight I am working on. I love this application. It allows more of a teamwork effort because it provides more accessibility.
Stephanie's Feedback for the Answer Above
It sounds like youve had a positive experience with team-based messaging applications. I suggest mentioning specific apps that youve used (example Slack).
How would you rate Stephanie's Feedback?
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11.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
Rachelle's Answer
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Rachelle's Answer
"I struggled most with the new VP of Sales at my previous company. She was brought on with no experience in our industry and seemed to have little interest in it To win her over; I invited her on a business trip for an out of town client. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."
1 Community Answer
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Anonymous Interview Answer
I always make sure I know my job and I always go above and beyond. If they have a problem with my work I listen and make a change if needed. I rather kill people with kindness instead of engaging in any form of negative interaction. Think positively and stay focused on your task.
Stephanie's Feedback for the Answer Above
While your answer comes across as being very positive and strengths-focused I suggest sharing a specific instance when you navigated a professional relationship with someone challenging. What was the situation How did you react How did you create a successful relationship moving forward Specifics are critical here
How would you rate Stephanie's Feedback?
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12.
Tell me about a time when communication became an issue when working on a team.
How to Answer
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
Rachelle's Answer
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Rachelle's Answer
"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
1 Community Answer
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Anonymous Interview Answer
I have had times where I couldnt really understand my coworkers accent. Being of Caribbean descent I am fully comfortable with this weakness. When I am faced with this I always make sure I repeat back what they explained to me just so that I get confirmation that I understand what was asked. If I really cannot understand I make sure I am honest about it and apologize. I rather apologize and ask them to explain it in a different way than pretend to understand and mess up the task at hand.
Stephanie's Feedback for the Answer Above
This response shows cultural sensitivity and active problem-solving skills. Good for you
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13.
Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
Rachelle's Answer
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Rachelle's Answer
"Communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
1 Community Answer
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Anonymous Interview Answer
My communication skills is an 8 out of 10. There is definitely room for improvement. I try to utilize all tools I am able to. I make sure I know my team what they require from me to be able to have a smooth flight on time departures and satisfied passengers.
Stephanie's Feedback for the Answer Above
I am curious where you see room for improvement and if so how youre actively working to address those areas. Because communication is a critical aspect of being a flight attendant I suggest rating yourself as a 9 (this is no time to be humble) If you choose to rate yourself lower than that I suggest providing very specific examples of how you are working to improve.
How would you rate Stephanie's Feedback?
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14.
How does this position fit into your career goals?
How to Answer
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
Rachelle's Answer
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what American Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show American Airlines what I can do!"
1 Community Answer
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Anonymous Interview Answer
I aspire to be a senior cabin crew member one day at your airline. I would like to expand my knowledge and skills and this company has the growth that I am looking for and my need to be a part of something bigger than myself.
Stephanie's Feedback for the Answer Above
This is a strong response it sounds like you see a career trajectory for yourself within this airline which is wonderful
How would you rate Stephanie's Feedback?
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15.
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How to Answer
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
Rachelle's Answer
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Rachelle's Answer
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
1 Community Answer
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Anonymous Interview Answer
I remember working for a flight with meal service and I opened the meals and there were lunch meals which were correct but the outbound flight had breakfast meals instead of dinner meals. I ended up serving the breakfast meals for lunch and presenting them as such. We were overnighting after this flight and I didnt want the next crew to have to worry about anything. So me and my other flight attendant both decided breakfast for lunch was more presentable than breakfast for dinner. We were able to explain to our passengers Im sorry but unfortunately we were only catered breakfast items during this time and these are the options. We do also have snack boxes as well if you would like that option instead. Everyone was super happy and understanding. The destination I was going to wasnt a catering station and sometimes you have to remember this aircraft doesnt end with your team. The other flight attendants were very thankful that we thought about them in our process for meals and their flight service.
Stephanie's Feedback for the Answer Above
This is a great example--it sounds like you handled this unexpected challenge with ease
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16.
All employees of American Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
How to Answer
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within American Airlines.
Rachelle's Answer
"
Rachelle's Answer
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
1 Community Answer
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Anonymous Interview Answer
I take pride in wearing a uniform. Once I have on the uniform I represent the company and Im a part of a team that is bigger than myself. Having a uniform shows professionalism and Im very comfortable in wearing a uniform.
Stephanie's Feedback for the Answer Above
Great response
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17.
Employees of American Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
How to Answer
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.
Rachelle's Answer
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Rachelle's Answer
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of American Airlines."
1 Community Answer
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Anonymous Interview Answer
Yes I absolutely love what I do. Currently I work 120 hours a month. when on the job it doesnt feel like I am at work. I always give myself an extra 30 mins to get to work so I am never late and if I can I am available to pick up extra shifts if needed. I would have to be unfunctional and cannot get out of bed to call out sick. As long as Im not contagious or unable to function you will always see me at work.
Stephanie's Feedback for the Answer Above
Excellent mindset--any company would truly be lucky to have you
How would you rate Stephanie's Feedback?
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18.
Do you have any formal training in First Aid or CPR?
How to Answer
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
Rachelle's Answer
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
Rachelle's Answer
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
Yes I have both CPR and first aid training as a first responder through my current airline.
Stephanie's Feedback for the Answer Above
Excellent
How would you rate Stephanie's Feedback?
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19.
At American Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
How to Answer
If you are familiar with American Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
Rachelle's Answer
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle's Answer
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I have always believed in providing exceptional customer service at my workplace and with having several years of experience in the airline industry I will make sure that each passenger will receive excellent customer service with my professional and interpersonal skills to meet the companys service standards.
Chad's Feedback for the Answer Above
Great answer Referencing your belief in providing exceptional customer service and experience in the airline industry is a good approach to take in response to this question. To further strengthen this answer provide an example of a time in your career when you utilized your interpersonal skills to provide exceptional customer service to a customer if possible.
How would you rate Chad's Feedback?
Anonymous Interview Answer
American Airlines definitely has exceptional customer service. From being the first airline to have a training facility for their flight attendants in Dallas to having the first loyalty program for customers. American leads the way. I feel like when working I try to have that same mentality on my flights. My first priority other than safety is definitely customer service. The customer is always right and if I am unable to provide something I always try to find another option making the customer feel comfortable and have the best possible experience. I always try to remember my passengers from they walk in until they exit. Im making sure they get there water they asked for during boarding or the seatbelt extender. They never have to ask twice. I had this one older passenger who wanted a blanket or pillow for her back. I told her unfortunately we dont have any blankets since the pandemic but maybe I can help you get something out of your bag that you can use for an alternative. She was very appreciative. I definitely try to read people as best as I can so they can have the overall best experience.
Stephanie's Feedback for the Answer Above
Great start This response highlights your understanding of American Airlines commitment to customer service as well as your own previous experience with providing excellent customer service to customers on flights. To deepen the impact of your response I suggest adding in a few more specific details about what good customer service has looked like in your current role. How do you roll out the red carpet to make passengers feel special What does going the extra mile look like for you Is there a recent example of a time when you went above and beyond to ensure that a customer was satisfied A few extra details will make your response feel more impactful and memorable.
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20.
Have you received training on how to handle an in-flight emergency?
How to Answer
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
Rachelle's Answer
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Rachelle's Answer
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with American Airlines."
1 Community Answer
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Anonymous Interview Answer
Yes I have received training for inflight emergencies and had several experiences which taught me to always be prepared brush up on your flight attendants manual first aid and always remain calm in any situation. most importantly use your team and try to have strong communication so you can get through this together because two heads are better than one.
Stephanie's Feedback for the Answer Above
Good--it sounds like you have the training you need to handle emergency situations that may pop up. I suggest adding a closing sentence that confidently re-states this. For example I am an experienced flight attendant and I feel well prepared to handle any emergency that may arise.
How would you rate Stephanie's Feedback?
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21.
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
How to Answer
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
Rachelle's Answer
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."
Rachelle's Answer
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
1 Community Answer
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Anonymous Interview Answer
I do realize starting out at a big airline I will be on reserve and I have to be able to work long hours and holidays. I am willing to work any schedule I receive happily because Flight attendant is something I love to do and my friends and family understand that. I am very flexible with my time and happy to do so for this company.
Stephanie's Feedback for the Answer Above
This is a very positive mindset to have I suggest adding the word flexible or adaptable somewhere in your response.
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22.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
How to Answer
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
Rachelle's Answer
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
1 Community Answer
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Anonymous Interview Answer
I have worked as a sales associate selling appliances and shoes and I also worked in the hospital working in labor and delivery as well as pediatrics. I am very thankful for these jobs because they definitely shaped who I am today in my current flight attendant role. Working both places taught me to deal with people that are in need whether its making sure the children at the hospital were changed to making sure. a customer was very knowledgeable about their purchase before making a proper decision. These jobs definitely were an asset.
Stephanie's Feedback for the Answer Above
It sounds like youve had a solid history of customer service roles I suggest adding a concluding sentence to explicitly state your dedication to customer service (going the extra mile meeting unique customer needs etc.)
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23.
Why are you the best choice for American Airlines?
How to Answer
What makes you the best candidate for American Airlines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.
Rachelle's Answer
"I feel that I am the top candidate for American Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."
Rachelle's Answer
"As you can see, I am invested in this interview process with American Airlines and will bring this same level of dedication to you if I am hired. You won't be disappointed."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I am the best choice for American Airlines because I am a hard worker I stay positive when things dont go my way I work well on teams and I believe in giving the best customer experience with safety being my top priority.
Stephanie's Feedback for the Answer Above
These are all very positive qualities I suggest adding another sentence to explicitly state that your previous professional experience aligns closely with the needs of the airline and has well-prepared you for this role.
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24.
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
How to Answer
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
Rachelle's Answer
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."
Rachelle's Answer
"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
If I felt there was a safety threat I would immediately talk to my superior about it whether its the senior Flight attendant or the captain or both which is preferred if time permits. we would then figure out the best course of action. I would make sure all passengers are comfortable during the emergency and they know whats going on with my safety announcements. Always keep all parties in the loop remain calm and review my flight attendant manual if needed.
Stephanie's Feedback for the Answer Above
This is a thoughtful well-rounded answer It sounds like youre well equipped to handle potentially challenging and dangerous situations that could occur.
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25.
What do you hope to gain most from your time with American Airlines?
How to Answer
The interviewer would like to see that you are wholeheartedly interested in working for American Airlines. What are your hopes and expectations from your time with American Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.
Rachelle's Answer
"After reviewing the culture and mission of American Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
Rachelle's Answer
"What I hope to gain most by working with American Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
Experience. I want to work with the best and train with the best. American is always doing many projects within the company to get involved in the community and to give. back. I would like to be a part of some of these projects In the future. I want to be a part of something bigger than myself and grow with it. American has expanded so much over the years and I hope to be part of the continuous growth In the near future.
Stephanie's Feedback for the Answer Above
This is a very enthusiastic and strengths-focused response but I suggest you dive a little deeper into what kind of experience youre hoping to gain. Can you be specific about which skills youre hoping to develop
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26.
When have you had to shift your priorities in response to sudden changes?
How to Answer
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
Rachelle's Answer
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Rachelle's Answer
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
There are so many changes that are involved when being a flight attendant sometimes you have to work later or into your day off or your overnight isnt the same destination you bid for. When working I try to remember this is what I signed up for and I love what I do. I remember having to work into my day off because we diverted back to Columbus because of weather and I had to go to a Beyonce concert. I reminded myself that life happens and you cannot plan when it comes to this job. I ended up paying for another ticket and got to see the concert in a different city and made new friends. My career comes first and its a blessing to love what you do so you never feel like you are working.
Stephanie's Feedback for the Answer Above
Excellent response--you truly roll with the punches The specific examples were excellent in painting a picture of your problem-solving abilities.
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27.
How do you get along with others at work?
How to Answer
Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.
Rachelle's Answer
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Rachelle's Answer
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I get along very well with my coworkers. I do my job get things done in a timely manner I show professionalism and passion in what I do. My coworkers would say that they can rely on me for any task.
Stephanie's Feedback for the Answer Above
It sounds like you get along with others very well Youd make a great member of any team.
How would you rate Stephanie's Feedback?
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28.
Where do you see yourself five years from now?
How to Answer
It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.
Rachelle's Answer
"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."
Rachelle's Answer
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with American Airlines. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
In 5 years I see myself as a senior cabin crew member improving on my skills and knowledge in customer service. I would also love to join any community leadership roles on my off days.
Stephanie's Feedback for the Answer Above
Great It sounds like youre highly motivated and have a great career plan.
How would you rate Stephanie's Feedback?
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29.
How do you determine priorities when you have multiple tasks at hand?
How to Answer
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.
Rachelle's Answer
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer
"When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I figure out what is most urgent then time permitting I work hard at finishing each task and if needed dont have a problem delegating jobs and working as a team to complete by the deadline.
Rachelle's Feedback for the Answer Above
Analyzing urgency is a great first step for determining priorities. Its nice that you added in your willingness to delegate and collaborate when needed.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
When having multiple tasks I try to do the most challenging tasks first. Utilize my team so we can manage the work in a timely organized fashion. Organization time management and teamwork are all tools I use to determine my priorities when I have multiple tasks at hand.
Stephanie's Feedback for the Answer Above
This sounds like a great problem-solving strategy but I suggest providing a specific example to help your answer feel more memorable and personalized.
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30.
What unique qualities about yourself would you bring to our company?
How to Answer
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
Rachelle's Answer
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer
"I speak three languages and have a degree in International Studies which would be significant assets to American Airlines should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
I feel like Im very in tune with peoples emotions and it has made me a better flight attendant for it. I try my best to take on the extra load to make things easier for the next person. I remember my passengers and allow myself to be open and approachable.
Stephanie's Feedback for the Answer Above
These are all super important qualities but I suggest providing a specific example or two to deepen the impact of your response. Is there a specific time when you were in touch with a passengers emotions and you were able to improve an outcome because of it What was the situation
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