35 American Airlines Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Direct Questions
- 10. Discovery Questions
- 11. Diversity Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Performance Based Questions
- 17. Salary Questions
- 18. Situational Questions
- 19. Teamwork Questions
- 20. Technical Questions
Adaptability
1. How do you determine priorities when you have multiple tasks at hand?
How to Answer
Attest to your time management skills, and explain how effective you are at estimating time frames, meeting deadlines, and knowing when to shift from your big-picture goals to more pressing short-term goals. When you feel torn between multiple projects or tasks, detail how you determine which needs your attention. Assure the interviewer you're diligent and, as they state in many of their job postings, that you have an "ability to prioritize and execute with a sense of urgency and preciseness."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"When I had multiple priorities simultaneously in college, I'd ask my professor which aspects of any assignment or projects they'd rank based on their necessity, strengths, merits, or which they'd deem as most urgent. This professor was a mentor and taught me how to manage my time and multitask. Eventually, I adapted what I learned from them and developed my own methods to help focus my energies and priorities appropriately, identifying necessity and concentrating my efforts appropriately on the greater needs of the team effort or the big picture."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I determine which project requires my attention by the number of hours we have to work with, as well as the size of the project. I'm comfortable delegating tasks when needed and am willing to put in extra hours when necessary, but that's rare. Normally I can estimate my timeframes while being resourceful and can keep every ball in the air, always hitting my deadlines. I've never missed a deadline."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I figure out what is most urgent, then time permitting I work hard at finishing each task and, if needed, don't have a problem delegating jobs and working as a team to complete by the deadline."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Analyzing urgency is a great first step for determining priorities. It's nice that you added in your willingness to delegate and collaborate when needed.
Adaptability
2. When have you had to shift your priorities in response to sudden changes?
How to Answer
This question aims to reveal how effectively you can shift gears, keep track of your progress on the priority you hit pause on, and your ability to recognize the priorities of a fast-paced environment. Describe your work style and how you multitask and stay productive. American Airlines advertises they are looking for employees who "tackle challenges with flexibility and grace."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I consider myself pretty adaptable. It's all about your attitude and worldview. When things don't go my way, on a small or large scale, I'm largely unphased by it. I know several people who get bent out of shape when the little things mount up and don't go their way. Not me. I figure the best way to stay afloat is to swim with the current."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"The airline industry is full of sudden changes, most frequently when flight times change. I know this affects everyone's schedule when it happens, not just me, and all our schedules change as a result, often on short notice. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made. My colleagues often complain about it, and I listen and offer my empathy. But I don't complain. What good would it do? I consider myself successful in adapting to these frequent, sudden changes."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"There are so many changes that are involved when being a flight attendant; sometimes you have to work later, or into your day off, or your overnight isn't the same destination you bid for. When working I try to remember this is what I signed up for and I love what I do. I remember having to work into my day off because we diverted back to Columbus because of weather and I had to go to a Beyonce concert. I reminded myself that life happens and you cannot plan when it comes to this job. I ended up paying for another ticket and got to see the concert in a different city and made new friends. My career comes first and it's a blessing to love what you do so you never feel like you are working."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response--you truly roll with the punches! The specific examples were excellent in painting a picture of your problem-solving abilities.
Adaptability
3. Describe a time you faced an unexpected difficulty. How did you deal with it?
How to Answer
This performance-based question aims to reveal how well you adapt to unexpected changes when they occur. How you answer will inform them whether you can adjust when things don't go according to plan. You want to exhibit that you have a firm grasp on your emotions and that you are resourceful and able to maintain a positive and professional attitude despite the circumstances. American Airlines looks for those with "critical thinking abilities." This requires using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"The biggest difficulty I faced was my university closing its doors at the beginning of the pandemic. It took them some time to adapt to remote learning, and their classes were not very successful. I found ways to reach out to my professors and continue my learning in a self-guided manner to avoid losing momentum where possible. I learned enough to avoid repeating any coursework and was quite proud of my ability to be versatile."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I face unexpected difficulties frequently in my current position. The company is under a financial strain, and due to our policies and constraints, I can't always deliver the customer experience I'd prefer. But regardless of this, I always put in 200%, conducting myself with integrity and empathy and showing our customers the respect and gratitude they deserve. I treat them like family and put my all in with transparency when I am permitted."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I remember working for a flight with meal service and I opened the meals and there were lunch meals which were correct but the outbound flight had breakfast meals instead of dinner meals. I ended up serving the breakfast meals for lunch and presenting them as such. We were overnighting after this flight and I didn't want the next crew to have to worry about anything. So me and my other flight attendant both decided breakfast for lunch was more presentable than breakfast for dinner. We were able to explain to our passengers I'm sorry but unfortunately, we were only catered breakfast items during this time and these are the options. We do also have snack boxes as well if you would like that option instead. Everyone was super happy and understanding. The destination I was going to wasn't a catering station and sometimes you have to remember this aircraft doesn't end with your team. The other flight attendants were very thankful that we thought about them in our process for meals and their flight service."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great example--it sounds like you handled this unexpected challenge with ease!
Behavioral
4. What unique qualities would you bring to our company?
How to Answer
This is an opportunity to go deeper than the hard skills listed on your resume. Explore the interpersonal or soft skills that have helped you excel in your job. Perform as much research on yourself as you would American Airlines. Examine your work history and past performance and determine those unique qualities that position you to be especially qualified for this role. For example, Integrity, honesty, and ethics are highly valued traits in AA's culture. As Robert Isom, the CEO of American Airlines, states in their standards of business conduct for employees, "Everyone who represents this airline is to act with integrity, honesty, and an absolute dedication to making responsible and ethical decisions."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I speak three languages and have a degree in International Studies, which would be significant assets to American Airlines should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I feel like I'm very in tune with people's emotions and it has made me a better flight attendant for it. I try my best to take on the extra load to make things easier for the next person. I remember my passengers and allow myself to be open and approachable."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
These are all super important qualities, but I suggest providing a specific example or two to deepen the impact of your response. Is there a specific time when you were in touch with a passenger's emotions and you were able to improve an outcome because of it? What was the situation?
Behavioral
5. How would you describe your personality?
How to Answer
While performing your research on American Airlines, look through the comments, blurbs, and statements made by their employees that they've posted on their website. You'll see a lot of positivity, enthusiasm, and the repeated theme of caring. One of their taglines states, "join our global family." Personality fit is important, so identify the manners in which your personality feels like a good fit based on what you find and identify with on their site.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am confident, friendly, and a go-getter. Attitude is everything, and I have a great attitude. My positive energy, empathy, and encouragement of others are contagious, and I find I have a positive effect on those around me."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I describe my personality as hardworking, positive, and calm. I am very approachable and knowledgeable of any task I acquire. If I don't know something I am going to ask that's why I love working on a team. these are all good personalities of any flight attendant."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you have the perfect qualities for a flight attendant! To strengthen your response, I suggest providing a specific example of how these qualities come to life (for example: you mention being positive. Can you share an example of a time when you showed positivity at work?)
Behavioral
6. List the top three skills you feel sets you apart.
How to Answer
You want the skills you list to relate to the role you are applying for. Closely examine the job posting and identify which of the desired skills and abilities they list there most closely resemble you as a professional. For ideas, look at the comments in your past performance reviews or comments your coworkers have said about you in the past.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I never give up, and I consider myself adaptable, resourceful, and diligent. I have also been described in my previous performance reviews as empathetic, considerate, and sincere."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I have been very interested in finding a job position with American Airlines; one of the things that appealed to me about this job posting was that they seemed to be looking for candidates with traits that are my strong suits - organized, honest, and great customer service skills. In addition, I have strong leadership skills and thrive in conditions where I have to work under pressure."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I am resilient, adaptable, and customer satisfaction-driven. All three of these skills are needed for a good team member."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
These are excellent skills! Similar to question #6, I suggest providing a specific example of how these skills show up in your work. Can you think of a specific example of a time when you exemplified a customer-service approach? What was the situation? What did you do to go above and beyond? These details will make your response more memorable and impactful.
Behavioral
7. Do you prefer more independent work or collaborative work?
How to Answer
This behavioral question aims to determine whether you are an introvert or an extrovert. Those who are introverted typically prefer solitary analytical work, whereas extroverts prefer more interpersonal work. Most people fall somewhere in the middle. Depending on the role you are applying for, whether it is a customer-facing role or not, it is best to be yourself and display your adaptability and ability to perform the role for which you are applying. According to the desired skills and abilities on many of their job postings, American Airlines is looking for candidates who are able "to work independently as well as collaboratively." Thoroughly research the job posting and expectations, and come prepared for any questions thrown your way.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am adaptable and can rise to the occasion and deliver above and beyond on my assignments. Whether the task is independent or collaborative, it is all the same to me. Just say jump, and I'll say, how high?"
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I'd say I fall somewhere in the middle of the scale of being an introvert versus an extrovert. I can perform analytical or interpersonal work, depending on the needs or priority. But I'd say I prefer collaborative work."
Written by Kevin Downey on November 30th, 2022
Behavioral
8. Why are you the best choice for American Airlines?
How to Answer
Perform your research on American Airlines and the qualities they look for in a candidate. Describe how you embrace and embody those qualities. But most importantly, make sure the traits you identify are true to your character. As they state, "feel free to be yourself at American. When a wide variety of talents, viewpoints, and ideas come together, nothing can stop us from changing the world."
Written by Kevin Downey on November 30th, 2022
1st Entry Level Example
"I am very invested in this interview process and this opportunity with American Airlines. This is the exact environment I am interested in starting my care - an environment that shares my values and would appreciate the dedication I'd bring if I am hired. I would put my all in and hope to work with the company for many years to come. If given the opportunity, I promise you won't be disappointed."
Written by Kevin Downey on November 30th, 2022
2nd Entry Level Example
"I feel that I already embrace the values American Airlines holds dear. On top of that, I come with five years of industry experience. I'm fluent in three languages. I also have above-average communication skills, allowing me to deliver an unmatched customer service experience."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I am the best choice for American Airlines because I am a hard worker, I stay positive when things don't go my way, I work well on teams, and I believe in giving the best customer experience with safety being my top priority."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
These are all very positive qualities! I suggest adding another sentence to explicitly state that your previous professional experience aligns closely with the needs of the airline and has well-prepared you for this role.
Career Goals
9. Where do you see yourself five years from now?
How to Answer
It's impossible to know where you will be in five years, but a career-minded professional will often draft and regularly update their five-year career plan. Updating yours before your interview and mapping out what this opportunity and the possibilities for advancement from within could offer your career goals and milestones over the next five years will assure them you are looking to stick around for the foreseeable future. Inform them that you are looking for a long-term fit and that this position is the ideal next step for your career progression. "No matter what your skill or specialty, you'll find endless opportunities at American Airlines. With limitless routes for growth across all areas of business, you can take charge of your future and pave your path to success."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with American Airlines. I noticed on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"In 5 years I see myself as a senior cabin crew member improving on my skills and knowledge in customer service. I would also love to join any community leadership roles on my off days."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great! It sounds like you're highly motivated and have a great career plan.
Career Goals
10. What do you hope to gain from this role?
How to Answer
The interviewer is trying to assess whether you are invested in this opportunity to work for American Airlines or if this interview is just one of many in your job search to land a position anywhere. The more focused your career journey is and your expectations of what AA can uniquely offer your career, the more convincing you'll be when communicating this is the ideal opportunity for you. Explore the language they use and how they describe their culture, and try to incorporate their keywords into your responses where you can do so naturally. "We're on a journey. Won't you join us? Find your next destination. Join our global family. Let your career take flight. Create your own career route. Land a career you'll love. Embark on an adventure. Discover your passion."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Your training programs are industry renowned and well respected, which appeals to me because I want to train with the best. I would be excited about the environment and taking full advantage of the travel perks since travel is one of my greatest passions."
Written by Kevin Downey on November 30th, 2022
Answer Example
"Finding a company that shares your values and fits your ideal working environment guarantees job satisfaction and creates a long-term employment relationship. After reviewing the culture and mission of American Airlines, I feel that I would be able to commit to a long-term fit here, and it feels like the best fit for me."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"Experience. I want to work with the best, and train with the best. American is always doing many projects within the company to get involved in the community and to give. back. I would like to be a part of some of these projects In the future. I want to be a part of something bigger than myself and grow with it. American has expanded so much over the years and I hope to be part of the continuous growth In the near future."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a very enthusiastic and strengths-focused response, but I suggest you dive a little deeper into what kind of experience you're hoping to gain. Can you be specific about which skills you're hoping to develop?
Career Goals
11. If you could start your career over, what direction would you take?
How to Answer
One's career path is rarely a straight line. There are often twists, turns, and detours as opportunities present themselves or pass us by. Everyone's journey is unique. So consider this question a chance to showcase what you have learned from your journey, displaying emotional intelligence and a grounded perspective. Then try to align what you are looking for in your future career with what AA offers. "Choose a career that can take you places. Discover a world of unlimited opportunity."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I do not regret the direction I have taken my career; however, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. My parents were teachers, and they seemed to have very fulfilling careers. I enjoy coaching and leading others, so any tasks in my current career related to these skills, are very welcome."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I would take the same direction! I love what I do and wouldn't change a thing. Sure, sometimes things don't go according to plan, but as long as you learn what you can from every experience and make the best of it, no opportunity is wasted. This industry brings a lot of excitement and fulfillment to my life. I wouldn't change a thing and am excited to see what comes next."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I would do this way sooner in life than I did. I would jump headfirst into this career. I have a passion for this work that I haven't had with any career I have tried. it was very hard at first because a lot of family members don't see this job as a career. I'm happy to prove them wrong and be at my absolute happiest. If I can go back and talk to myself I would say don't be afraid to dive headfirst, you will not regret it."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
I'm glad that you found your path, even if it took a little while to find! It sounds like you're very passionate about working for an airline, which is awesome. I'm glad you see this as a career path, and not just a job!
Career Goals
12. How does this position fit into your career goals?
How to Answer
Assure the interviewer that this position is a good fit for you and that you consider it a step up in your career. Doing so will assure them that this isn't a stagnant move and that you are complacent, taking this job until something better comes along. You'll want to recognize it as a challenge, an opportunity, and that it fits your overall career goals. The surest way to do so is to convey that you already embrace and embody the culture and values of American Express. As Doug Parker, their Chairman & CEO, says, "We welcome people to our company who want to be part of restoring American to the greatest airlines in the world."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that American Airlines offers a strong path towards those goals, and I am excited about what this position has to offer."
Written by Kevin Downey on November 30th, 2022
Answer Example
"This position offers the next steps in my career and the growth I am ready and on track for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show American Airlines what I can do!"
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I aspire to be a senior cabin crew member one day at your airline. I would like to expand my knowledge and skills and this company has the growth that I am looking for and my need to be a part of something bigger than myself."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a strong response; it sounds like you see a career trajectory for yourself within this airline, which is wonderful!
Communication
13. Tell me about a time communication became an issue when working on a team.
How to Answer
Using the STAR method, describe the situation/task/action/result. Give an example of a situation where you recognized a communication breakdown on your team, the task required to enhance communication on your team, the action you took to resolve the issue, and the overall result of how you got everyone on the same page, repairing the communication issue. As American Airlines states, "Expand your horizons in a team that becomes a family. We care about all team members. We succeed as a team. We build future leaders. We drive to be the best. We continuously challenge the status quo." These are the core statements of their five leadership attributes; Caring, collaboration, Development, Results, and Future.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I worked on a team to solve a problem with a project that could affect our ability to reach our individual goals. They tasked each person on the team with a different aspect of our project, such as gathering and analyzing data. We came together to discuss the results but couldn't seem to agree. Part of the problem was how everyone was competing to talk and struggling to listen to each person's opinions. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
Written by Kevin Downey on November 30th, 2022
Answer Example
"My current company recently went through a merger, which caused a lack of communication between our teams because people were flooded with thoughts of job insecurity. I suggested to my department head that we have a team-building event where we'd examine the outlook of the merger and how it would impact our departments. Gathering everyone to remind them that we are still a team was beneficial in getting everyone to calm and gain a broader perspective of the big picture."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I have had times where I couldn't really understand my coworkers' accent. Being of Caribbean descent I am fully comfortable with this weakness. When I am faced with this I always make sure I repeat back what they explained to me just so that I get confirmation that I understand what was asked. If I really cannot understand I make sure I am honest about it and apologize. I rather apologize and ask them to explain it in a different way than pretend to understand and mess up the task at hand."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This response shows cultural sensitivity and active problem-solving skills. Good for you!
Communication
14. How would you describe your communication skills?
How to Answer
You'll want to speak as clearly and concisely as possible when detailing your communication skills. Discuss what enhanced communication means to you, such as recognizing when to step up your skills when communicating with someone less skilled than you. Recognize when emotion is hampering clear communication and showcase an ability to implement non-defensive communication. Explain that you always exhibit empathy, taking measures to ensure the message sent is the message received, from mirroring to actively listening. In their words, as phrased in several of their job postings, they are looking for candidates who are able "to actively listen, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Sometimes I am not as clear as I would like, but I want to improve. My supervisor and coworkers will attest to my clear and concise communication skills."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"Communication is essential in the airline industry, as in any industry. I am a very open person and will always be clear if I need any clarification on anything. Communication needs to run both ways smoothly. I am also a very attentive listener, great at mirroring and ensuring everyone feels heard. I would say communication is one of my strong suits."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"My communication skills is an 8 out of 10. There is definitely room for improvement. I try to utilize all tools I am able to. I make sure I know my team, what they require from me to be able to have a smooth flight on time departures and satisfied passengers."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
I am curious where you see room for improvement, and if so, how you're actively working to address those areas. Because communication is a critical aspect of being a flight attendant, I suggest rating yourself as a 9 (this is no time to be humble!) If you choose to rate yourself lower than that, I suggest providing very specific examples of how you are working to improve.
Compatibility
15. Are you comfortable being required to wear a uniform to work?
How to Answer
Discuss your experience working in uniform with the interviewer and your willingness to abide by a dress code. Uniforms serve as a safety measure for their employees and customers, making American Airlines employees more easily recognizable while ensuring only the proper personnel are permitted in secure areas. Do your homework before your interview, and be prepared to mention any relevant that might come up in your interview. For example, in 2020, American Airlines debuted its new uniform collection manufactured by Lands' End. You can find more information on the safety measures and employee input that went into creating this, which they advertise as a mark of pride in the Newsroom on their website.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Uniforms are essential in this industry, so I am comfortable with this policy."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"Of course. I would wear the uniform with pride. I read up on your new uniforms and would prefer the cotton over the synthetic ones. But the design and look of the uniforms are great! Love them."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I take pride in wearing a uniform. Once I have on the uniform I represent the company and I'm a part of a team that is bigger than myself. Having a uniform shows professionalism and I'm very comfortable in wearing a uniform."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response!
Competency
16. Where is American Airlines' largest hub in the US?
How to Answer
This question tests how familiar you are with their airline and the extent to which you've prepared for the interview. Consider such questions an opportunity to showcase your work ethic by going above and beyond. Some cursory research will inform you their primary hub is out of Fort Worth Dallas airport. But the second biggest hub is out of Philadelphia, and they also list several other locations on their site. So share a bit more, going deeper with your answer and displaying that you already have a head start on your training, setting up their expectations that you would be an exemplary employee.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"The largest hub is at Dallas, Fort Worth, Texas, otherwise known as DFW."
Written by Kevin Downey on November 30th, 2022
Answer Example
"American Airlines and American Eagle operate out of 10 hubs in the US, with Dallas Fort Worth being the largest, and Philadelphia the second largest."
Written by Kevin Downey on November 30th, 2022
Conflict
17. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you are adept at working with most personalities, even when you recognize some may be more challenging than others. Take some time to consider how you would define a challenging person. How you interpret this can say more about you and your attitude and perception than theirs. Focus your answer on your attitude, how you already embrace American Airlines' culture and values, and how that has guided you to success. Highlight your interpersonal skills and your team mentality. Avoid speaking poorly of anyone, and be sure to end your response on a positive note. They advertise that their culture is built on respect for their collective future and respect for each other. "At American, our purpose is to care for people on life's journey."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"In my summers in college, I worked at a locally owned shop where the owner was very demanding, and not everyone liked him. I liked him, and we got along well enough, but I recognize he wasn't the easiest person to get along with. Anytime the owner would walk into the store, employees would announce over their headset system that the owner was in the building so that everyone could be prepared for his entrance into their department. I thought the owner had great intentions; however, his people skills were rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them, and I tried to make others aware of that perspective as well."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I struggled most with my previous company's new VP of Sales. She was brought on with no experience in our industry and seemed to have little interest in it. I invited her on a business trip for an out-of-town client to win her over. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I always make sure I know my job and I always go above and beyond. If they have a problem with my work I listen and make a change if needed. I rather kill people with kindness instead of engaging in any form of negative interaction. Think positively and stay focused on your task."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
While your answer comes across as being very positive and strengths-focused, I suggest sharing a specific instance when you navigated a professional relationship with someone challenging. What was the situation? How did you react? How did you create a successful relationship moving forward? Specifics are critical here!
Customer Service
18. Walk me through the full range of your customer service experience.
How to Answer
Take them through your resume and highlight your customer service skills. Discuss your customer service experience as it translates to this job, describing your communication and active listening skills and how you made your customers feel welcomed and valued. Detail all the skills you regularly employed, the lengths you went to, and any significant accomplishments you feel proud of.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I started working as a server at a young age in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education focusing on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I have worked as a sales associate selling appliances and shoes, and I also worked in the hospital working in labor and delivery as well as pediatrics. I am very thankful for these jobs because they definitely shaped who I am today in my current flight attendant role. Working both places taught me to deal with people that are in need, whether it's making sure the children at the hospital were changed, to making sure. a customer was very knowledgeable about their purchase before making a proper decision. These jobs definitely were an asset."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you've had a solid history of customer service roles! I suggest adding a concluding sentence to explicitly state your dedication to customer service (going the extra mile, meeting unique customer needs, etc.)
Customer Service
19. How will you continually meet American Airlines’ exceptional customer service standards?
How to Answer
American Airlines' customer service philosophy is to treat them like family. Their customer service focuses on respect and ensuring they have a pleasurable journey. "We are dedicated to making every flight you take with us something special." Do your homework on AA's culture and customer service approach. Consider how your philosophy and approach to customer service align with theirs. Ultimately, you want to convey that you can effectively represent their brand.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am a happy person and always willing to lend a hand. I am always trying to create a positive environment for my customers. The customer must be taken care of consistently beyond their expectations. I'd ensure your customer service standards are continually met by following your service protocols."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"By doing my best to represent the company and bringing my best self with me on every journey I take with our travelers. I have a great attitude, and it shows with every interaction. I am a great listener and communicator, and I try to make everyone feel like they are sincerely liked, valued, and heard, no matter where I am. Any time you travel to a new destination, there's often a cultural component you must be aware of. So I take every measure to be respectful, culturally sensitive, and warm to everyone, even when engaged with those from my cultural background."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I have always believed in providing exceptional customer service at my workplace and with having several years of experience in the airline industry I will make sure that each passenger will receive excellent customer service with my professional and interpersonal skills to meet the company's service standards."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Great answer! Referencing your belief in providing exceptional customer service and experience in the airline industry is a good approach to take in response to this question. To further strengthen this answer, provide an example of a time in your career when you utilized your interpersonal skills to provide exceptional customer service to a customer, if possible.
Direct
20. Are you willing to work overtime and adhere to a Flight Attendant's irregular schedule?
How to Answer
You should be fully versed in the expectations of the job you are applying for and the lifestyle associated with the role you are expected to play. Prepare for your interview. If you ask clarifying questions, make sure you wouldn't easily find the answers on your own. If you have questions about whether you are willing to work the schedule required, consider whether this is the best position for you before committing to the interview. You want to come across as being respectful of their time and willing to do whatever it takes to join the American Airlines family.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am aware of the expectations of the role and am available for a wide range of hours and overtime. I'd prefer to be made aware of my schedule ahead of time, of course, so that I can make appropriate arrangements. But would be willing to go above and beyond to ensure I put my all in at all times."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call regularly. As a result, I've worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant; I completely understand and am okay with it. I'm happy to work any hours that are offered to me."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I do realize starting out at a big airline I will be on reserve and I have to be able to work long hours and holidays. I am willing to work any schedule I receive, happily because Flight attendant is something I love to do and my friends and family understand that. I am very flexible with my time and happy to do so for this company."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a very positive mindset to have! I suggest adding the word "flexible" or "adaptable" somewhere in your response.
Direct
21. Are you comfortable signing a non-disclosure agreement to work for American Airlines?
How to Answer
Signing NDAs and confidentiality agreements are commonplace these days. These allow them to ensure the integrity of their company remains intact and that you are willing to abide by their rules of conduct as an employee. According to the standards of business conduct for employees, they require specific commitments, which they detail as; "we don't reveal or trade on inside information, we follow our media policy, we protect confidential information, we maintain accurate books and records, we are careful with gifts and hospitality, and we avoid conflicts of interest." When asked this question, express your willingness, and describe your familiarity with their business conduct for employees while assuring them of your character.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have no problem signing an NDA, confidentiality, or non-compete agreement. I can complete a full criminal background check and any drug testing or other background checks you require."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I'm willing to sign any agreements and participate in any background check you may require. I have a lot of integrity and have honored every agreement I have made, in writing or otherwise. You'll find I have a clean criminal background, a perfect credit score, and a great track record."
Written by Kevin Downey on November 30th, 2022
Discovery
22. If you could travel anywhere in the world right now, where would you go?
How to Answer
This question is an icebreaker and allows your interviewers to see how well your personality would fit into their environment and culture. It also shows how motivated you are by the travel perks American Airlines offers its employees. "Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network." Have fun with this question. It's meant to get you out of interview mode. So let your personality shine, and be yourself.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would love to travel to the Scottish Highlands and walk around in some old castle ruins. Also, I'd like to travel to see the Grand Canyon again. I haven't seen that since I was a kid. How about you? Where would you like to go next?"
Written by Kevin Downey on November 30th, 2022
Answer Example
"I've traveled quite a bit over the last decade. Lisbon is one of my favorite places in the world. I know all the restaurants and would love to take several more short trips there."
Written by Kevin Downey on November 30th, 2022
Diversity
23. Do you have prior experience working in a diverse and inclusive environment?
How to Answer
American Airlines celebrates diversity and inclusion, which is highlighted repeatedly across their website. "From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines." They've focused a lot on "creating an inclusive work environment to meet and exceed the needs of our diverse world." This question helps your interviewer assess your cultural competence and how open, accepting, and comfortable you are working in such an environment. Two of American Airlines' core phrases are 'Treat people like family' and 'Feel free to be yourself at American.' Share your experience and comfort level while openly being yourself.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have prior experience working in a diverse and inclusive environment. I prefer working in such environments, to be quite honest. I strongly feel everyone should be able to be who they were born to be, free of judgment."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I prefer it. I am open to working with anyone from any walk of life, cultural or varying backgrounds, as long as they are comfortable working with me. Everyone should feel free to be themselves at work just as much as at home."
Written by Kevin Downey on November 30th, 2022
EQ
24. How do setbacks emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. How you answer this question will inform your interviewer of your emotional intelligence. Some may experience a setback, feel overwhelmed, and try to find any route other than the daunting one they must take, resulting in task paralysis and procrastination. Others might feel too intimidated, shirk responsibility, and neglect to take action, leaving challenging decisions for others to make. Discuss with your interviewer how you typically cope with setbacks in the workplace, your attitude toward your work, and how you think fast and remain productive while respecting the chain of command. Close out with the takeaways from your setbacks, what you learn, and how you grow from those experiences.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"It happens from time to time. Whenever I am hit with a major setback, I take a few moments to debrief my manager to ensure I am properly assessing the damage control required and discuss what I could have done differently. I learn, and then I move on."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"Experiencing a setback is always disappointing and can be a bit disheartening. But I think it is important to remain positive and keep that disappointment to myself. Making it public will only cast doubt over my abilities in the eyes of others. If I feel frustrated when a setback occurs, I never show it publicly. I go for a quick walk on my lunch break instead. I choose to take what I can from the experience rather than have it take away from me."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I am truly happiest when I'm at work. When I have a personal setback I actually like to pick up more hours at work because it takes my mind off of anything going on in my personal life. I have never felt unable to work due to any emotional reason."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great--it sounds like you're very good at not allowing challenges to set you back at work. A lot of people struggle in this area, so it's great that you've learned to maintain this balance!
Experience
25. Have you received training on how to handle an in-flight emergency?
How to Answer
According to some online resources, American Airlines' six-week training course covers topics from customer service to passenger safety and emergency medical services, among others. Do your research before your interview to discover what to expect. Share any previous experience you've had in this regard. Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be honest and comment on any other training you've completed. Explain your expectations for what is involved while assuring them of your confidence and ability to learn fast. Share any relevant experiences you've had that lend credibility to your statements.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
I am new to a career in the airline industry and have not yet received any in-flight emergency training other than paying close attention to the instructions as a passenger before takeoff. I always sit in the emergency exit row and take those responsibilities seriously. Additionally, any time I am on a flight, I strike up a conversation with the attendants and ask questions about this topic. I am confident in my ability to react professionally and appropriately in any emergency and look forward to taking the in-flight training with American Airlines, should I be graced with the opportunity.
Written by Kevin Downey on November 30th, 2022
Answer Example
"In my current position, I received over 100 hours of in-flight situational training. So, I feel confident and prepared and would react professionally and calmly in an emergency, following protocol down to every measure."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"Yes, I have received training for inflight emergencies and had several experiences which taught me to always be prepared, brush up on your flight attendant's manual first aid, and always remain calm in any situation. most importantly use your team and try to have strong communication so you can get through this together because two heads are better than one."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Good--it sounds like you have the training you need to handle emergency situations that may pop up. I suggest adding a closing sentence that confidently re-states this. For example: "I am an experienced flight attendant, and I feel well prepared to handle any emergency that may arise."
Experience
26. Do you have any formal First Aid or CPR training?
How to Answer
"American Airlines is in business to provide safe, dependable and friendly air transportation" to their customers," ensuring their "customers depart and arrive safely," where "safety, comfort and convenience" are their most important concerns. Therefore, First Aid and CPR training is a requirement for many of their roles. Assure the interviewer that you have a current and valid CPR and First Aid certification. If you do not, be sure to inform them you are already in the process acquire certification.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I don't yet have a valid CPR and First Aid certification. However, I am currently enrolled in the course to obtain one, which begins the day after tomorrow. Knowing this would be an expectation, I made sure I would meet this requirement right away."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"Yes, I do have formal training in First Aid and CPR. I brought my certifications with me. I am very proactive in making sure my certification is current and have had no gaps when renewing it."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"Yes, I have both CPR and first aid training as a first responder through my current airline."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent!
Experience
27. Have you been through any airline-related training?
How to Answer
Interviewing and hiring for American airlines follows a five-step process: Application, A Virtual Group Interview, An In-Person Interview, A Six-Week Training Course, And Getting Your Wings. During their six-week course, you'll be immersed in a mix of fast-paced classroom, online, and hands-on training. Research what to expect from it, so when answering this interview question, you'll be able to relay any translatable training you've already had that conveys you already have a head start.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Although I have not had any specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training, which I feel would give me something of a head start and competing edge in any training I'd receive with American Airlines."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I have four years of industry experience, including industry-related safety and customer service training with company ABC. I keep up to date with all my certifications and read up on the current industry developments and regulations."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I have been trained by Republic airline and I've been serving as a flight attendant for almost 8 years. At Republic, our standard is safety and customer service. I have maintained that throughout my entire career. I go to recurrent training once a year and there are little training videos every couple of months to brush up on your skills. We also have an amazing newsletter and I love to read it because you get to read the experiences of flight attendants from your company dealing with everyday experiences you deal with but different effective ways to improve on your customer service skills. I am always looking to expand on my customer service knowledge. It's so amazing how doing the littlest changes to your everyday behaviors can change how amazing you can be at whatever you do."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great! It sounds like you have the credentials, training, and experience for the role you're applying for. If you've recently participated in additional training or professional development (example: COVID precautions or safety training,) you may wish to include that as well.
Job Satisfaction
28. What about your work excites and motivates you?
How to Answer
The hiring manager must understand your motivators and what excites you about your work and career. The most repeated keyword you'll find on their websites is 'Journey.' Share your professional journey with them, your passion for your career, and what set you on this path. Incorporate their language into your own.
Written by Kevin Downey on November 30th, 2022
What You Need to Know
As they state, "Are you ready to explore a world of possibilities? Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!"
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I value strong collaborative teamwork, especially when I feel like an active contributor and important member of the team. I am most motivated on the job when the vibe is positive, I feel listened to and valued, and I am excited to do my best work."
Written by Kevin Downey on November 30th, 2022
Answer Example
"I am most motivated by accomplishing my career goals and hitting new career milestones. I feel like my career is a journey and am excited to see where my journey will lead me next. I want to work for a company where I can freely be myself, and being able to travel for work is a perk as well."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I love the fact that I can work on a team and learn from each team member how to improve on my skills. I love the fact that every flight is different. You are able to meet different people, who are from different cultures and have different values. even the evolution of destinations you get to experience. Being a flight attendant is truly amazing."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent answer--your passion here really shows!
Leadership
29. Describe a time you displayed leadership among your teams.
How to Answer
Whether you have leadership experience or not, think of occasions where you innovated, took charge, set the pace of the work performed, inspired those working with you, and mentored or coached others on your team. Consider your personality, leadership potential and style, and the leaders you admire and model yourself after. At the very least, in today's job market, desirable candidates are self-managed in their work. Before your interview, research yourself, and examine your personality and professional history.
Written by Kevin Downey on November 30th, 2022
What You Need to Know
"American is more than just a job -- it's where you can build a career for life." Their website states that "every team member is a leader." As phrased across their webpages, American Airlines is "seeking the inspiring leaders of tomorrow" who have an "ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I consider myself a natural leader. I normally am the one taking the lead on group projects, to rise to any challenge, and the first to step up when volunteers are needed. I try to lead by example every chance I can get."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"Although I haven't held formal leadership positions, I possess all the traits of a leader. I am emotionally mature, hold myself accountable, am self-managed in my work, and have above-average communication skills, time management skills, and high-level attention to detail. I think outside of the box, am resourceful, and work well under pressure."
Written by Kevin Downey on November 30th, 2022
Performance Based
30. Tell me about your attendance record.
How to Answer
The operations of their business rely on the timely schedules of their arriving and departing flights, which affect other airlines and the airport as a whole. American Airlines require their teams to be punctual and respectful, as every team member has a part to play in ensuring everything runs smoothly and on time. They're looking for reliable, punctual, and accessible employees. Assure the hiring manager that you possess the qualities and characteristics they are looking for by providing examples of dedication to this aspect of the job. Describe your method and approach to time management and how you ensure you've taken every measure and consideration in this regard.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have a strong track record for attendance and am always early or on time and ready to go. I know I'd have a part to play in ensuring everything runs like clockwork. I'd take my position very seriously and respect the tight schedules we all must adhere to. I'm very dedicated and exhibit meticulous planning, and it would reflect in my performance."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"In my most recent position, I was often recognized for being flexible with my availability. I consistently show up at work at least 10 minutes early. I plan my mornings well, manage my time, and come with solid references. I'd be happy to speak to you further about my reliability and dedication on the job."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"Yes, I absolutely love what I do. Currently, I work 120 hours a month. when on the job it doesn't feel like I am at work. I always give myself an extra 30 mins to get to work, so I am never late and if I can, I am available to pick up extra shifts if needed. I would have to be unfunctional and cannot get out of bed to call out sick. As long as I'm not contagious or unable to function you will always see me at work."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent mindset--any company would truly be lucky to have you!
Salary
31. What are your salary expectations?
How to Answer
When discussing salary, be transparent about your current earnings. Anything that counts towards your cost of living can be equated to your salary, such as how frequently you receive pay increases, bonuses, stock options, mutual contribution retirement, insurance, etc. Then perform your research on American Airlines and learn what you can about what they offer. For example, they advertise on their website some of their perks are Medical/Dental/Vision/Rx, 401k, travel perks, well-being programs, education foundation, and family support, among others. Then, drawing off of that, you'll be able to formulate a starting point with what they have to compete with or match to bring you on board.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Although this would be my first position in this industry out of Grad School, I would prefer a salary greater than the typical entry-level rate advertised for this position, considering what I would bring to the table."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I saw online that American Airlines typically pays between $42,000 to $47,000 a year for this position. Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $47,000, and I receive pay increases of 7% every six months. I would like to stay in the same projected range or slightly higher."
Written by Kevin Downey on November 30th, 2022
Situational
32. Flight Attendants are responsible for prioritizing our passengers' safety. What would you do if you felt there was a safety threat?
How to Answer
Use this question to showcase your industry experience and familiarity with the safety protocols and procedures. Share any first-hand experiences you have in this regard. Display professional calm, confidence, and emotional maturity when delivering your example or hypothetical. "Your caring professionalism is why our customers experience a memorable journey. Your attentiveness and positive attitude is why customers constantly choose to fly American."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would rely heavily upon the on-the-job training I received. I'd follow the protocol and safety regulations for the given situation. Mainly, I would evaluate the situation calmly and logically and make sure my behavior did not unnecessarily raise any alarm or make our passengers feel unsafe."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I'm well trained to react in emergencies. I have full confidence that if faced with a safety threat, I'd do everything to ensure my fellow employees and our passengers remained calm. My first course of action is to ensure the passengers are prepared, telling them only what they need to know at any given time and taking every measure to avoid inciting a panic."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"If I felt there was a safety threat I would immediately talk to my superior about it whether it's the senior Flight attendant or the captain, or both which is preferred if time permits. we would then figure out the best course of action. I would make sure all passengers are comfortable during the emergency and they know what's going on with my safety announcements. Always keep all parties in the loop, remain calm, and review my flight attendant manual if needed."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a thoughtful, well-rounded answer! It sounds like you're well equipped to handle potentially challenging and dangerous situations that could occur.
Teamwork
33. How will you earn your coworkers' trust?
How to Answer
When joining a new team, there will be a period during your onboarding where building relationships and earning the trust of your peers is the priority. Describe your personality, your character, and how you approach earning the trust of your new coworkers. Two of their core values are Caring and Collaboration, so integrate these into your approach.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I've learned that to earn the trust of a team you may be entering, you should start by showing common courtesy and making an earnest effort. Your communication should be respectful, and you should respect their time, personal space, and boundaries, especially between work and personal life. Treat everyone the same, regardless of their job title, never complain about your job to your coworkers, and own up to your mistakes and fix them."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I feel that the best way to earn the trust of my coworkers is to be helpful and show that I care, that I'm invested in their success as much as my own, and that I equate success as mutual success. In this way, I try to be as collaborative as possible, always do what I promise, and always be honest with them. I believe strong relationships have to be built on these principles."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"Be approachable, especially if you are new to the team. I like to sit and find my spot on the team and just don't assume. I'm very hardworking, so I'm always open to doing whatever is asked of me and beyond. This way I help my teammates out, they feel like they can trust my reliability, and I also am able to learn the work more from a different lens."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You share a number of meaningful ways to gain the trust of your co-workers! The only additional suggestion I have is to consider adding in a specific example. (Example: do you build connections by taking co-workers to coffee, learning about their families and interests, bringing baked goods to share, etc? What does this relationship-building actually look like for you, in practice?)
Teamwork
34. How do you get along with others at work?
How to Answer
American refers to their approach to teamwork as a family. Consider this when relaying how you approach and build relationships at work. Flight attendants, for example, work long hours in close proximity, all while exuding professional positivity. Think about your relationships with coworkers, past and present. Excellent communication, a sense of humor and fun, and respect and collaborative support build long-lasting working relationships. Describe the positive dynamics and what you most enjoyed about your past working relationships.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I get along great with my teammates and put a lot of effort into my relationships with them. I believe that harmonious team relationships are important for the happiness of everyone, as well as for maintaining productivity. I try to maintain a positive attitude and be supportive, whether offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day. I value them, and they value me."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I've worked in some environments where our teams were tight-knit and worked very long hours in close proximity. In those environments, you develop a bond and truly become like family. There's a lot of play involved, making work feel less like work. We take care of each other, lift each other up, and form strong bonds."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I get along very well with my coworkers. I do my job, get things done in a timely manner, I show professionalism and passion in what I do. My coworkers would say that they can rely on me for any task."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you get along with others very well! You'd make a great member of any team.
Technical
35. What experience do you have using team-based messaging applications?
How to Answer
There are many organizational or work communication messaging apps, some more widely recognized than others. Share with your interviewer the apps you are experienced in and familiar with, and assure them of your comfort level in using them, highlighting your focus on teamwork and collaboration while validating their benefits and the nature of the question.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I love team-based messaging applications! I've used a variety of team-based messaging applications in college, including slack and workforce, among others. I've found them effective for updating communications and keeping on track with the progress of team-based work projects."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I have utilized many of them with direct teams and remote teams. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use, I am sure that I can pick it up very quickly."
Written by Kevin Downey on November 30th, 2022
User-Submitted Answer
"I currently use a message system with my employer. I think it's great and efficient! They let me know when there is an open spot, and I let them know when I'm open to work. It is also great for last-minute requests, and in case someone is ill. I adapt quickly to different platforms and have no issues with learning new systems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This sounds like a very helpful tool! Your positivity towards this tool, and learning other platforms, certainly comes through.