30 American Airlines Interview Questions (with Answers)

1.

List the top 3 skills that will make you an ideal team member at American Airlines.

When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with American Airlines?

Rachelle's Answer #1

"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

Rachelle's Answer #2

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"

2.

Why are you the best choice for American Airlines?

What makes you the best candidate for American Airlines? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Rachelle's Answer #1

"I feel that I am the top candidate for American Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."

Rachelle's Answer #2

"As you can see, I am invested in this interview process with American Airlines and will bring this same level of dedication to you if I am hired. You won't be disappointed."

3.

Employees of American Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

Rachelle's Answer #1

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."

Rachelle's Answer #2

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of American Airlines."

4.

Personality fit is important to us at American Airlines. How would you describe your personality?

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Rachelle's Answer #2

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

5.

What unique qualities about yourself would you bring to our company?

There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

Rachelle's Answer #2

"I speak three languages and have a degree in International Studies which would be significant assets to American Airlines should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."

6.

Where do you see yourself five years from now?

It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.

Rachelle's Answer #1

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."

Rachelle's Answer #2

"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with American Airlines. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."

7.

When have you had to shift your priorities in response to sudden changes?

Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1

"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Rachelle's Answer #2

"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

8.

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle's Answer #1

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

Rachelle's Answer #2

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."

9.

Do you have any formal training in First Aid or CPR?

First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

Rachelle's Answer #1

"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

Rachelle's Answer #2

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

10.

As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

Rachelle's Answer #1

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."

Rachelle's Answer #2

"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."

11.

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Rachelle's Answer #2

"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

12.

All employees of American Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within American Airlines.

Rachelle's Answer #1

"

Rachelle's Answer #2

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

13.

What do you hope to gain most from your time with American Airlines?

The interviewer would like to see that you are wholeheartedly interested in working for American Airlines. What are your hopes and expectations from your time with American Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1

"After reviewing the culture and mission of American Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

Rachelle's Answer #2

"What I hope to gain most by working with American Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

14.

At American Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

If you are familiar with American Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

Rachelle's Answer #1

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

Rachelle's Answer #2

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

15.

How do you get along with others at work?

Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

Rachelle's Answer #1

"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."

Rachelle's Answer #2

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

16.