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Top 30 American Airlines Interview Questions with Full Content
1.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what American Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show American Airlines what I can do!"
2.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I speak three languages and have a degree in International Studies which would be significant assets to American Airlines should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
3.
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers at American Airlines:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
4.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.
Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."
Anonymous Answer
"I figure out what is most urgent, then time permitting I work hard at finishing each task and, if needed, don't have a problem delegating jobs and working as a team to complete by the deadline."
Rachelle's Answer
Analyzing urgency is a great first step for determining priorities. It's nice that you added in your willingness to delegate and collaborate when needed.
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5.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
Anonymous Answer
"I currently use a message system with my employer. I think it’s great and efficient! They let me know when there is an open spot, and I let them know when I’m open to work. It is also great for last-minute requests, and in case someone is ill. I adapt quickly to different platforms and have no issues with learning new systems."
Rachelle's Answer
This sounds like a very helpful tool! Your positivity towards this tool, and learning other platforms, certainly comes through.
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Explore expert tips and resources to be more confident in your next interview.
Behavioral
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