35 American Airlines Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Direct Questions
- 10. Discovery Questions
- 11. Diversity Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Performance Based Questions
- 17. Salary Questions
- 18. Situational Questions
- 19. Teamwork Questions
- 20. Technical Questions
Adaptability
1. How do you determine priorities when you have multiple tasks at hand?
How to Answer
Attest to your time management skills, and explain how effective you are at estimating time frames, meeting deadlines, and knowing when to shift from your big-picture goals to more pressing short-term goals. When you feel torn between multiple projects or tasks, detail how you determine which needs your attention. Assure the interviewer you're diligent and, as they state in many of their job postings, that you have an "ability to prioritize and execute with a sense of urgency and preciseness."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"When I had multiple priorities simultaneously in college, I'd ask my professor which aspects of any assignment or projects they'd rank based on their necessity, strengths, merits, or which they'd deem as most urgent. This professor was a mentor and taught me how to manage my time and multitask. Eventually, I adapted what I learned from them and developed my own methods to help focus my energies and priorities appropriately, identifying necessity and concentrating my efforts appropriately on the greater needs of the team effort or the big picture."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I determine which project requires my attention by the number of hours we have to work with, as well as the size of the project. I'm comfortable delegating tasks when needed and am willing to put in extra hours when necessary, but that's rare. Normally I can estimate my timeframes while being resourceful and can keep every ball in the air, always hitting my deadlines. I've never missed a deadline."
Written by Kevin Downey on November 30th, 2022
Community Answer
"I figure out what is most urgent, then time permitting I work hard at finishing each task and, if needed, don't have a problem delegating jobs and working as a team to complete by the deadline."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Analyzing urgency is a great first step for determining priorities. It's nice that you added in your willingness to delegate and collaborate when needed.
Adaptability
2. When have you had to shift your priorities in response to sudden changes?
How to Answer
This question aims to reveal how effectively you can shift gears, keep track of your progress on the priority you hit pause on, and your ability to recognize the priorities of a fast-paced environment. Describe your work style and how you multitask and stay productive. American Airlines advertises they are looking for employees who "tackle challenges with flexibility and grace."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I consider myself pretty adaptable. It's all about your attitude and worldview. When things don't go my way, on a small or large scale, I'm largely unphased by it. I know several people who get bent out of shape when the little things mount up and don't go their way. Not me. I figure the best way to stay afloat is to swim with the current."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"The airline industry is full of sudden changes, most frequently when flight times change. I know this affects everyone's schedule when it happens, not just me, and all our schedules change as a result, often on short notice. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made. My colleagues often complain about it, and I listen and offer my empathy. But I don't complain. What good would it do? I consider myself successful in adapting to these frequent, sudden changes."
Written by Kevin Downey on November 30th, 2022
Community Answer
"There are so many changes that are involved when being a flight attendant; sometimes you have to work later, or into your day off, or your overnight isn't the same destination you bid for. When working I try to remember this is what I signed up for and I love what I do. I remember having to work into my day off because we diverted back to Columbus because of weather and I had to go to a Beyonce concert. I reminded myself that life happens and you cannot plan when it comes to this job. I ended up paying for another ticket and got to see the concert in a different city and made new friends. My career comes first and it's a blessing to love what you do so you never feel like you are working."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response--you truly roll with the punches! The specific examples were excellent in painting a picture of your problem-solving abilities.
Adaptability
3. Describe a time you faced an unexpected difficulty. How did you deal with it?
How to Answer
This performance-based question aims to reveal how well you adapt to unexpected changes when they occur. How you answer will inform them whether you can adjust when things don't go according to plan. You want to exhibit that you have a firm grasp on your emotions and that you are resourceful and able to maintain a positive and professional attitude despite the circumstances. American Airlines looks for those with "critical thinking abilities." This requires using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"The biggest difficulty I faced was my university closing its doors at the beginning of the pandemic. It took them some time to adapt to remote learning, and their classes were not very successful. I found ways to reach out to my professors and continue my learning in a self-guided manner to avoid losing momentum where possible. I learned enough to avoid repeating any coursework and was quite proud of my ability to be versatile."
Written by Kevin Downey on November 30th, 2022
Experienced Example
"I face unexpected difficulties frequently in my current position. The company is under a financial strain, and due to our policies and constraints, I can't always deliver the customer experience I'd prefer. But regardless of this, I always put in 200%, conducting myself with integrity and empathy and showing our customers the respect and gratitude they deserve. I treat them like family and put my all in with transparency when I am permitted."
Written by Kevin Downey on November 30th, 2022
Community Answer
"I remember working for a flight with meal service and I opened the meals and there were lunch meals which were correct but the outbound flight had breakfast meals instead of dinner meals. I ended up serving the breakfast meals for lunch and presenting them as such. We were overnighting after this flight and I didn't want the next crew to have to worry about anything. So me and my other flight attendant both decided breakfast for lunch was more presentable than breakfast for dinner. We were able to explain to our passengers I'm sorry but unfortunately, we were only catered breakfast items during this time and these are the options. We do also have snack boxes as well if you would like that option instead. Everyone was super happy and understanding. The destination I was going to wasn't a catering station and sometimes you have to remember this aircraft doesn't end with your team. The other flight attendants were very thankful that we thought about them in our process for meals and their flight service."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great example--it sounds like you handled this unexpected challenge with ease!
Behavioral
4. What unique qualities would you bring to our company?
How to Answer
This is an opportunity to go deeper than the hard skills listed on your resume. Explore the interpersonal or soft skills that have helped you excel in your job. Perform as much research on yourself as you would American Airlines. Examine your work history and past performance and determine those unique qualities that position you to be especially qualified for this role. For example, Integrity, honesty, and ethics are highly valued traits in AA's culture. As Robert Isom, the CEO of American Airlines, states in their standards of business conduct for employees, "Everyone who represents this airline is to act with integrity, honesty, and an absolute dedication to making responsible and ethical decisions."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Written by Kevin Downey on November 30th, 2022
Behavioral
5. How would you describe your personality?
How to Answer
While performing your research on American Airlines, look through the comments, blurbs, and statements made by their employees that they've posted on their website. You'll see a lot of positivity, enthusiasm, and the repeated theme of caring. One of their taglines states, "join our global family." Personality fit is important, so identify the manners in which your personality feels like a good fit based on what you find and identify with on their site.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am confident, friendly, and a go-getter. Attitude is everything, and I have a great attitude. My positive energy, empathy, and encouragement of others are contagious, and I find I have a positive effect on those around me."
Written by Kevin Downey on November 30th, 2022
Behavioral
6. List the top three skills you feel sets you apart.
How to Answer
You want the skills you list to relate to the role you are applying for. Closely examine the job posting and identify which of the desired skills and abilities they list there most closely resemble you as a professional. For ideas, look at the comments in your past performance reviews or comments your coworkers have said about you in the past.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I never give up, and I consider myself adaptable, resourceful, and diligent. I have also been described in my previous performance reviews as empathetic, considerate, and sincere."
Written by Kevin Downey on November 30th, 2022
Behavioral
7. Do you prefer more independent work or collaborative work?
How to Answer
This behavioral question aims to determine whether you are an introvert or an extrovert. Those who are introverted typically prefer solitary analytical work, whereas extroverts prefer more interpersonal work. Most people fall somewhere in the middle. Depending on the role you are applying for, whether it is a customer-facing role or not, it is best to be yourself and display your adaptability and ability to perform the role for which you are applying. According to the desired skills and abilities on many of their job postings, American Airlines is looking for candidates who are able "to work independently as well as collaboratively." Thoroughly research the job posting and expectations, and come prepared for any questions thrown your way.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am adaptable and can rise to the occasion and deliver above and beyond on my assignments. Whether the task is independent or collaborative, it is all the same to me. Just say jump, and I'll say, how high?"
Written by Kevin Downey on November 30th, 2022
Behavioral
8. Why are you the best choice for American Airlines?
How to Answer
Perform your research on American Airlines and the qualities they look for in a candidate. Describe how you embrace and embody those qualities. But most importantly, make sure the traits you identify are true to your character. As they state, "feel free to be yourself at American. When a wide variety of talents, viewpoints, and ideas come together, nothing can stop us from changing the world."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am very invested in this interview process and this opportunity with American Airlines. This is the exact environment I am interested in starting my care - an environment that shares my values and would appreciate the dedication I'd bring if I am hired. I would put my all in and hope to work with the company for many years to come. If given the opportunity, I promise you won't be disappointed."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I feel that I already embrace the values American Airlines holds dear. On top of that, I come with five years of industry experience. I'm fluent in three languages. I also have above-average communication skills, allowing me to deliver an unmatched customer service experience."
Written by Kevin Downey on November 30th, 2022
Career Goals
9. Where do you see yourself five years from now?
How to Answer
It's impossible to know where you will be in five years, but a career-minded professional will often draft and regularly update their five-year career plan. Updating yours before your interview and mapping out what this opportunity and the possibilities for advancement from within could offer your career goals and milestones over the next five years will assure them you are looking to stick around for the foreseeable future. Inform them that you are looking for a long-term fit and that this position is the ideal next step for your career progression. "No matter what your skill or specialty, you'll find endless opportunities at American Airlines. With limitless routes for growth across all areas of business, you can take charge of your future and pave your path to success."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Written by Kevin Downey on November 30th, 2022
Career Goals
10. What do you hope to gain from this role?
How to Answer
The interviewer is trying to assess whether you are invested in this opportunity to work for American Airlines or if this interview is just one of many in your job search to land a position anywhere. The more focused your career journey is and your expectations of what AA can uniquely offer your career, the more convincing you'll be when communicating this is the ideal opportunity for you. Explore the language they use and how they describe their culture, and try to incorporate their keywords into your responses where you can do so naturally. "We're on a journey. Won't you join us? Find your next destination. Join our global family. Let your career take flight. Create your own career route. Land a career you'll love. Embark on an adventure. Discover your passion."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Your training programs are industry renowned and well respected, which appeals to me because I want to train with the best. I would be excited about the environment and taking full advantage of the travel perks since travel is one of my greatest passions."
Written by Kevin Downey on November 30th, 2022
Career Goals
11. If you could start your career over, what direction would you take?
How to Answer
One's career path is rarely a straight line. There are often twists, turns, and detours as opportunities present themselves or pass us by. Everyone's journey is unique. So consider this question a chance to showcase what you have learned from your journey, displaying emotional intelligence and a grounded perspective. Then try to align what you are looking for in your future career with what AA offers. "Choose a career that can take you places. Discover a world of unlimited opportunity."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I do not regret the direction I have taken my career; however, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. My parents were teachers, and they seemed to have very fulfilling careers. I enjoy coaching and leading others, so any tasks in my current career related to these skills, are very welcome."
Written by Kevin Downey on November 30th, 2022
Career Goals
12. How does this position fit into your career goals?
How to Answer
Assure the interviewer that this position is a good fit for you and that you consider it a step up in your career. Doing so will assure them that this isn't a stagnant move and that you are complacent, taking this job until something better comes along. You'll want to recognize it as a challenge, an opportunity, and that it fits your overall career goals. The surest way to do so is to convey that you already embrace and embody the culture and values of American Express. As Doug Parker, their Chairman & CEO, says, "We welcome people to our company who want to be part of restoring American to the greatest airlines in the world."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that American Airlines offers a strong path towards those goals, and I am excited about what this position has to offer."
Written by Kevin Downey on November 30th, 2022
Communication
13. Tell me about a time communication became an issue when working on a team.
How to Answer
Using the STAR method, describe the situation/task/action/result. Give an example of a situation where you recognized a communication breakdown on your team, the task required to enhance communication on your team, the action you took to resolve the issue, and the overall result of how you got everyone on the same page, repairing the communication issue. As American Airlines states, "Expand your horizons in a team that becomes a family. We care about all team members. We succeed as a team. We build future leaders. We drive to be the best. We continuously challenge the status quo." These are the core statements of their five leadership attributes; Caring, collaboration, Development, Results, and Future.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I worked on a team to solve a problem with a project that could affect our ability to reach our individual goals. They tasked each person on the team with a different aspect of our project, such as gathering and analyzing data. We came together to discuss the results but couldn't seem to agree. Part of the problem was how everyone was competing to talk and struggling to listen to each person's opinions. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
Written by Kevin Downey on November 30th, 2022
Communication
14. How would you describe your communication skills?
How to Answer
You'll want to speak as clearly and concisely as possible when detailing your communication skills. Discuss what enhanced communication means to you, such as recognizing when to step up your skills when communicating with someone less skilled than you. Recognize when emotion is hampering clear communication and showcase an ability to implement non-defensive communication. Explain that you always exhibit empathy, taking measures to ensure the message sent is the message received, from mirroring to actively listening. In their words, as phrased in several of their job postings, they are looking for candidates who are able "to actively listen, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Sometimes I am not as clear as I would like, but I want to improve. My supervisor and coworkers will attest to my clear and concise communication skills."
Written by Kevin Downey on November 30th, 2022
Compatibility
15. Are you comfortable being required to wear a uniform to work?
How to Answer
Discuss your experience working in uniform with the interviewer and your willingness to abide by a dress code. Uniforms serve as a safety measure for their employees and customers, making American Airlines employees more easily recognizable while ensuring only the proper personnel are permitted in secure areas. Do your homework before your interview, and be prepared to mention any relevant that might come up in your interview. For example, in 2020, American Airlines debuted its new uniform collection manufactured by Lands' End. You can find more information on the safety measures and employee input that went into creating this, which they advertise as a mark of pride in the Newsroom on their website.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Uniforms are essential in this industry, so I am comfortable with this policy."
Written by Kevin Downey on November 30th, 2022
Competency
16. Where is American Airlines' largest hub in the US?
How to Answer
This question tests how familiar you are with their airline and the extent to which you've prepared for the interview. Consider such questions an opportunity to showcase your work ethic by going above and beyond. Some cursory research will inform you their primary hub is out of Fort Worth Dallas airport. But the second biggest hub is out of Philadelphia, and they also list several other locations on their site. So share a bit more, going deeper with your answer and displaying that you already have a head start on your training, setting up their expectations that you would be an exemplary employee.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"The largest hub is at Dallas, Fort Worth, Texas, otherwise known as DFW."
Written by Kevin Downey on November 30th, 2022
Conflict
17. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you are adept at working with most personalities, even when you recognize some may be more challenging than others. Take some time to consider how you would define a challenging person. How you interpret this can say more about you and your attitude and perception than theirs. Focus your answer on your attitude, how you already embrace American Airlines' culture and values, and how that has guided you to success. Highlight your interpersonal skills and your team mentality. Avoid speaking poorly of anyone, and be sure to end your response on a positive note. They advertise that their culture is built on respect for their collective future and respect for each other. "At American, our purpose is to care for people on life's journey."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"In my summers in college, I worked at a locally owned shop where the owner was very demanding, and not everyone liked him. I liked him, and we got along well enough, but I recognize he wasn't the easiest person to get along with. Anytime the owner would walk into the store, employees would announce over their headset system that the owner was in the building so that everyone could be prepared for his entrance into their department. I thought the owner had great intentions; however, his people skills were rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them, and I tried to make others aware of that perspective as well."
Written by Kevin Downey on November 30th, 2022
Customer Service
18. Walk me through the full range of your customer service experience.
How to Answer
Take them through your resume and highlight your customer service skills. Discuss your customer service experience as it translates to this job, describing your communication and active listening skills and how you made your customers feel welcomed and valued. Detail all the skills you regularly employed, the lengths you went to, and any significant accomplishments you feel proud of.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
Written by Kevin Downey on November 30th, 2022
Customer Service
19. How will you continually meet American Airlines’ exceptional customer service standards?
How to Answer
American Airlines' customer service philosophy is to treat them like family. Their customer service focuses on respect and ensuring they have a pleasurable journey. "We are dedicated to making every flight you take with us something special." Do your homework on AA's culture and customer service approach. Consider how your philosophy and approach to customer service align with theirs. Ultimately, you want to convey that you can effectively represent their brand.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am a happy person and always willing to lend a hand. I am always trying to create a positive environment for my customers. The customer must be taken care of consistently beyond their expectations. I'd ensure your customer service standards are continually met by following your service protocols."
Written by Kevin Downey on November 30th, 2022
Direct
20. Are you willing to work overtime and adhere to a Flight Attendant's irregular schedule?
How to Answer
You should be fully versed in the expectations of the job you are applying for and the lifestyle associated with the role you are expected to play. Prepare for your interview. If you ask clarifying questions, make sure you wouldn't easily find the answers on your own. If you have questions about whether you are willing to work the schedule required, consider whether this is the best position for you before committing to the interview. You want to come across as being respectful of their time and willing to do whatever it takes to join the American Airlines family.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I am aware of the expectations of the role and am available for a wide range of hours and overtime. I'd prefer to be made aware of my schedule ahead of time, of course, so that I can make appropriate arrangements. But would be willing to go above and beyond to ensure I put my all in at all times."
Written by Kevin Downey on November 30th, 2022
Direct
21. Are you comfortable signing a non-disclosure agreement to work for American Airlines?
How to Answer
Signing NDAs and confidentiality agreements are commonplace these days. These allow them to ensure the integrity of their company remains intact and that you are willing to abide by their rules of conduct as an employee. According to the standards of business conduct for employees, they require specific commitments, which they detail as; "we don't reveal or trade on inside information, we follow our media policy, we protect confidential information, we maintain accurate books and records, we are careful with gifts and hospitality, and we avoid conflicts of interest." When asked this question, express your willingness, and describe your familiarity with their business conduct for employees while assuring them of your character.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have no problem signing an NDA, confidentiality, or non-compete agreement. I can complete a full criminal background check and any drug testing or other background checks you require."
Written by Kevin Downey on November 30th, 2022
Discovery
22. If you could travel anywhere in the world right now, where would you go?
How to Answer
This question is an icebreaker and allows your interviewers to see how well your personality would fit into their environment and culture. It also shows how motivated you are by the travel perks American Airlines offers its employees. "Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network." Have fun with this question. It's meant to get you out of interview mode. So let your personality shine, and be yourself.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would love to travel to the Scottish Highlands and walk around in some old castle ruins. Also, I'd like to travel to see the Grand Canyon again. I haven't seen that since I was a kid. How about you? Where would you like to go next?"
Written by Kevin Downey on November 30th, 2022
Diversity
23. Do you have prior experience working in a diverse and inclusive environment?
How to Answer
American Airlines celebrates diversity and inclusion, which is highlighted repeatedly across their website. "From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines." They've focused a lot on "creating an inclusive work environment to meet and exceed the needs of our diverse world." This question helps your interviewer assess your cultural competence and how open, accepting, and comfortable you are working in such an environment. Two of American Airlines' core phrases are 'Treat people like family' and 'Feel free to be yourself at American.' Share your experience and comfort level while openly being yourself.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have prior experience working in a diverse and inclusive environment. I prefer working in such environments, to be quite honest. I strongly feel everyone should be able to be who they were born to be, free of judgment."
Written by Kevin Downey on November 30th, 2022
EQ
24. How do setbacks emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. How you answer this question will inform your interviewer of your emotional intelligence. Some may experience a setback, feel overwhelmed, and try to find any route other than the daunting one they must take, resulting in task paralysis and procrastination. Others might feel too intimidated, shirk responsibility, and neglect to take action, leaving challenging decisions for others to make. Discuss with your interviewer how you typically cope with setbacks in the workplace, your attitude toward your work, and how you think fast and remain productive while respecting the chain of command. Close out with the takeaways from your setbacks, what you learn, and how you grow from those experiences.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"It happens from time to time. Whenever I am hit with a major setback, I take a few moments to debrief my manager to ensure I am properly assessing the damage control required and discuss what I could have done differently. I learn, and then I move on."
Written by Kevin Downey on November 30th, 2022
Experience
25. Have you received training on how to handle an in-flight emergency?
How to Answer
According to some online resources, American Airlines' six-week training course covers topics from customer service to passenger safety and emergency medical services, among others. Do your research before your interview to discover what to expect. Share any previous experience you've had in this regard. Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be honest and comment on any other training you've completed. Explain your expectations for what is involved while assuring them of your confidence and ability to learn fast. Share any relevant experiences you've had that lend credibility to your statements.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
I am new to a career in the airline industry and have not yet received any in-flight emergency training other than paying close attention to the instructions as a passenger before takeoff. I always sit in the emergency exit row and take those responsibilities seriously. Additionally, any time I am on a flight, I strike up a conversation with the attendants and ask questions about this topic. I am confident in my ability to react professionally and appropriately in any emergency and look forward to taking the in-flight training with American Airlines, should I be graced with the opportunity.
Written by Kevin Downey on November 30th, 2022
Experience
26. Do you have any formal First Aid or CPR training?
How to Answer
"American Airlines is in business to provide safe, dependable and friendly air transportation" to their customers," ensuring their "customers depart and arrive safely," where "safety, comfort and convenience" are their most important concerns. Therefore, First Aid and CPR training is a requirement for many of their roles. Assure the interviewer that you have a current and valid CPR and First Aid certification. If you do not, be sure to inform them you are already in the process acquire certification.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I don't yet have a valid CPR and First Aid certification. However, I am currently enrolled in the course to obtain one, which begins the day after tomorrow. Knowing this would be an expectation, I made sure I would meet this requirement right away."
Written by Kevin Downey on November 30th, 2022
Experience
27. Have you been through any airline-related training?
How to Answer
Interviewing and hiring for American airlines follows a five-step process: Application, A Virtual Group Interview, An In-Person Interview, A Six-Week Training Course, And Getting Your Wings. During their six-week course, you'll be immersed in a mix of fast-paced classroom, online, and hands-on training. Research what to expect from it, so when answering this interview question, you'll be able to relay any translatable training you've already had that conveys you already have a head start.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Although I have not had any specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training, which I feel would give me something of a head start and competing edge in any training I'd receive with American Airlines."
Written by Kevin Downey on November 30th, 2022
Job Satisfaction
28. What about your work excites and motivates you?
How to Answer
The hiring manager must understand your motivators and what excites you about your work and career. The most repeated keyword you'll find on their websites is 'Journey.' Share your professional journey with them, your passion for your career, and what set you on this path. Incorporate their language into your own.
Written by Kevin Downey on November 30th, 2022
What You Need to Know
As they state, "Are you ready to explore a world of possibilities? Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!"
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I value strong collaborative teamwork, especially when I feel like an active contributor and important member of the team. I am most motivated on the job when the vibe is positive, I feel listened to and valued, and I am excited to do my best work."
Written by Kevin Downey on November 30th, 2022
Leadership
29. Describe a time you displayed leadership among your teams.
How to Answer
Whether you have leadership experience or not, think of occasions where you innovated, took charge, set the pace of the work performed, inspired those working with you, and mentored or coached others on your team. Consider your personality, leadership potential and style, and the leaders you admire and model yourself after. At the very least, in today's job market, desirable candidates are self-managed in their work. Before your interview, research yourself, and examine your personality and professional history.
Written by Kevin Downey on November 30th, 2022
What You Need to Know
"American is more than just a job -- it's where you can build a career for life." Their website states that "every team member is a leader." As phrased across their webpages, American Airlines is "seeking the inspiring leaders of tomorrow" who have an "ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I consider myself a natural leader. I normally am the one taking the lead on group projects, to rise to any challenge, and the first to step up when volunteers are needed. I try to lead by example every chance I can get."
Written by Kevin Downey on November 30th, 2022
Performance Based
30. Tell me about your attendance record.
How to Answer
The operations of their business rely on the timely schedules of their arriving and departing flights, which affect other airlines and the airport as a whole. American Airlines require their teams to be punctual and respectful, as every team member has a part to play in ensuring everything runs smoothly and on time. They're looking for reliable, punctual, and accessible employees. Assure the hiring manager that you possess the qualities and characteristics they are looking for by providing examples of dedication to this aspect of the job. Describe your method and approach to time management and how you ensure you've taken every measure and consideration in this regard.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I have a strong track record for attendance and am always early or on time and ready to go. I know I'd have a part to play in ensuring everything runs like clockwork. I'd take my position very seriously and respect the tight schedules we all must adhere to. I'm very dedicated and exhibit meticulous planning, and it would reflect in my performance."
Written by Kevin Downey on November 30th, 2022
Salary
31. What are your salary expectations?
How to Answer
When discussing salary, be transparent about your current earnings. Anything that counts towards your cost of living can be equated to your salary, such as how frequently you receive pay increases, bonuses, stock options, mutual contribution retirement, insurance, etc. Then perform your research on American Airlines and learn what you can about what they offer. For example, they advertise on their website some of their perks are Medical/Dental/Vision/Rx, 401k, travel perks, well-being programs, education foundation, and family support, among others. Then, drawing off of that, you'll be able to formulate a starting point with what they have to compete with or match to bring you on board.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"Although this would be my first position in this industry out of Grad School, I would prefer a salary greater than the typical entry-level rate advertised for this position, considering what I would bring to the table."
Written by Kevin Downey on November 30th, 2022
Situational
32. Flight Attendants are responsible for prioritizing our passengers' safety. What would you do if you felt there was a safety threat?
How to Answer
Use this question to showcase your industry experience and familiarity with the safety protocols and procedures. Share any first-hand experiences you have in this regard. Display professional calm, confidence, and emotional maturity when delivering your example or hypothetical. "Your caring professionalism is why our customers experience a memorable journey. Your attentiveness and positive attitude is why customers constantly choose to fly American."
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I would rely heavily upon the on-the-job training I received. I'd follow the protocol and safety regulations for the given situation. Mainly, I would evaluate the situation calmly and logically and make sure my behavior did not unnecessarily raise any alarm or make our passengers feel unsafe."
Written by Kevin Downey on November 30th, 2022
Teamwork
33. How will you earn your coworkers' trust?
How to Answer
When joining a new team, there will be a period during your onboarding where building relationships and earning the trust of your peers is the priority. Describe your personality, your character, and how you approach earning the trust of your new coworkers. Two of their core values are Caring and Collaboration, so integrate these into your approach.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I've learned that to earn the trust of a team you may be entering, you should start by showing common courtesy and making an earnest effort. Your communication should be respectful, and you should respect their time, personal space, and boundaries, especially between work and personal life. Treat everyone the same, regardless of their job title, never complain about your job to your coworkers, and own up to your mistakes and fix them."
Written by Kevin Downey on November 30th, 2022
Teamwork
34. How do you get along with others at work?
How to Answer
American refers to their approach to teamwork as a family. Consider this when relaying how you approach and build relationships at work. Flight attendants, for example, work long hours in close proximity, all while exuding professional positivity. Think about your relationships with coworkers, past and present. Excellent communication, a sense of humor and fun, and respect and collaborative support build long-lasting working relationships. Describe the positive dynamics and what you most enjoyed about your past working relationships.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I get along great with my teammates and put a lot of effort into my relationships with them. I believe that harmonious team relationships are important for the happiness of everyone, as well as for maintaining productivity. I try to maintain a positive attitude and be supportive, whether offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day. I value them, and they value me."
Written by Kevin Downey on November 30th, 2022
Technical
35. What experience do you have using team-based messaging applications?
How to Answer
There are many organizational or work communication messaging apps, some more widely recognized than others. Share with your interviewer the apps you are experienced in and familiar with, and assure them of your comfort level in using them, highlighting your focus on teamwork and collaboration while validating their benefits and the nature of the question.
Written by Kevin Downey on November 30th, 2022
Entry Level Example
"I love team-based messaging applications! I've used a variety of team-based messaging applications in college, including slack and workforce, among others. I've found them effective for updating communications and keeping on track with the progress of team-based work projects."
Written by Kevin Downey on November 30th, 2022