Tell me about any airline related training that you have been through.
Professional Answers Preview
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have 4 years of industry experience."
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Regardless of any industry related training that you have been through, you will need to complete training specific to American Airlines.
If you do not have any industry specific training, perhaps you have training that would be transferrable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.
Do you have any formal training in First Aid or CPR?
Professional Answers Preview
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
Have you received training on how to handle an in-flight emergency?
Professional Answers Preview
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with American Airlines."
If an in-flight emergency occurred, would you know what do to? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Professional Answers Preview
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."
"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
Employees of American Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
Our American Airlines interview questions and answers are created from the industry we believe they most well-represent.
For a full list of industries we base our company interviews off of; click here.
About American Airlines
American Airlines, Inc. (AA) is a major U.S. airline headquartered in Fort Worth, Texas. It operates an extensive international and domestic network, with scheduled flights throughout North America, the Caribbean, South America, Europe, and Asia. Its route network centers around five "cornerstone" hubs in Dallas/Fort Worth, New York, Los Angeles, Miami, and Chicago. Its primary maintenance base is located at Tulsa International Airport (TUL).