At Delta Air Lines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with Delta Air Lines prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Customer satisfaction is a priority of my work ethic. I wholeheartedly agree that the customer comes first and beyond their expectations.
Amanda's Feedback
With this question, the interviewer is trying to gain insight into your customer service philosophy. You want your response to show the interviewer that the principles that guide you align with the principles of the company you're hoping to join. The interviewer is looking for a clear description of how you approach customer service that will help them determine how well you fit with their service standards. Consider giving more detail about how you'd work to make sure customer experiences were exceptional through being highly accessible, leveraging articulate communication and strong problem-solving skills to understand and solve customer problems, or how you'd strive to treat every customer with respect.
