Our clients here at PennyMac Loan Services expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

"A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

PennyMac Loan Services looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

"My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

As a Business Analyst at PennyMac Loan Services, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

"Honestly, one of the things that I love the most about being a Business Analyst is the mix of people that I get to work with and if I took an honest look back over time, I'd say that every team that I was a part of had at least one difficult person to work with. In those situations, I rely on an empathetic approach that really tries to narrow down what makes that person tick on the job. With that knowledge in hand, I can then touch them in a relatable manner and even provide them with work that suits their needs the best."

Leading a project team will put you in front of many differing personalities and you need to have the ability to work with every type of personality to be successful in this role at PennyMac Loan Services. While your interviewer may not be telling you that you will work with a difficult person because they know of a few, they're more looking to see how you utilize your communication and problem solving skills to make the situation better for everyone. As you answer this question, feel free to use an example from the past that highlights how you used your interpersonal skills to work effectively with a difficult person on a project team.

"Just recently, an executive with my company was the final decision maker and stakeholder on a sales project and she had some very unrealistic expectations for the project from the start and she wasn't afraid to let me know. To best handle this situation, I listened to all of her thoughts on the project and asked a lot of follow up questions to get her sense of the project. After that, I asked for a couple of days to rework some design of the project. When we had our follow up meeting, I educated her on a few legal aspects of the project that wouldn't fit into her mold. She thanked me for the insight and we were off on the right path from there."

Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

"From my two years of experience as a Data Analyst in the financial industry, of course the common issues of overlapping data and duplicate entries did come up. But I've found the biggest issue to be the collection and implementation of real-time data to be the biggest hurdle. With markets continually changing on a daily basis, I've had to be diligent about updating reports for my advisors that I work closely with because what may be valid and real one day may be out of date the next."

While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with PennyMac Loan Services.

"Having some very close contacts that are already working in the financial field in data analysis, I understand that manual data tracking can be a pain point due solely to the time needed to complete. Being highly educated in automated processes and utilizing machine learning in other industries, I think the knowledge I could bring to the team here at PennyMac Loan Services would really help advance your data analysis practices within my first six months on the job."

Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

"A couple of years ago, we had hired a new Junior Advisor on to our team and I was tasked with being his mentor. Having mentored several other thriving Junior Advisors prior to him starting, I was excited for the opportunity. Within the first week of him being on the job, I overheard a colleague of mine talking very openly about his disdain for the hire of this new Advisor and witnessing him personally criticizing him in a face-to-face encounter. Immediately, I spoke to my colleague in a private office about my concern over his actions and words towards the new Advisor. Having been a part of the interview process and his early mentorship, I knew that he had the skills to succeed and I reiterated that to my colleague. After agreeing to back off on any private criticizing of the new Advisor and a promise to help mentor him, I learned that direct conversations are the best way to handle workplace conflicts."

At the heart of this question, your interviewer is looking to hear how you use solid interpersonal and relationship building skills to diffuse a difficult situation with a coworker when on the job. No matter what situation that you talk about, make sure to focus your answer on a positive mindset and the steps that you walked through to turn a potentially hazardous situation into a good one. As well, talk about lessons learned from that situation that you keep with you to this day on the job.

"f"A couple of years ago, I approached a colleague that had missed a deadline or a big audit we were conducting and she completely blew up at my during our conversation. At first, I was very taken aback by her response because I had never witnessed that from her in many years of working together. While remaining calm, I allowed her the opportunity to vent to me and it turns out that she was going through a lot of things in her personal life that were impacting her work. While keeping our project deadlines in mind, I also took a personal approach in letting her know that she could bring these issues to me as both a colleague and a friend and we could work through them together in the future. This approach is vital to any conflicts that can arise with colleagues and one I don't hesitate to take when needed."

At PennyMac Loan Services, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

"Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with PennyMac Loan Services is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."

In the financial services industry, overall client experience is a major predictor of business growth and the team at PennyMac Loan Services takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

"In my years in a front facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never comes back again. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs and I'm always accountable for any mistakes that are made on my organization's side of things. If given the opportunity to join the team here at PennyMac Loan Services, I will work hard to be highly educated in your services and be proactive and accountable in every interaction that I have."

What statistical models are you familiar with and which do you feel would best apply to the financial field here at PennyMac Loan Services?

"As a data nerd, I love the realm of statistics and I am very familiar with all of the unique statistical models and how to best apply them to different situations. I've applied linear regression when predicting the outcome based on two historically known data points. I've also applied multivariate models when looking at the distribution of multiple data points. Having dabbled a bit in the market myself and now looking to bring my quantitative analysis skills to the financial field, I am very familiar with the Gaussian model for predicting market changes and would love to bring the knowledge that I have of this model to your team here at PennyMac Loan Services."

Financial Engineers and Quantitative Analysts are relied upon in the financial industry to utilize complex algorithms and math to predict the trading market's immediate future. For this question, your interviewer will be looking to get the sense that you have the skills to apply statistical model in finance by having you talk about the models that are familiar with and have worked with in the past. While being honest about your experiences, be sure to point out that you are aware that some apply more to finance and the market to set yourself apart during this question.

"As you can see from my prior experience in data engineering and financial analysis, I have extensive experience in time series modelling that utilized both univariate and multivariate models. Multivariate time series modelling has proven to be very effective when looking at and predicting the S&P 500 performance and I think my skills in this arena would greatly benefit your team."

Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

"Back when I first joined my current organization, I was taking a role that had been vacant for many months and I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls and the interim rep only kept brief notes. After taking the time to walk through training and getting running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more that willing to help out with some extra hours."

For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with PennyMac Loan Services.

"Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of office for the day. We typically team up in group of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was away on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I let them know that their advisor was away on vacation but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client and I took the time to get their questions answered quickly."

At PennyMac Loan Services, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

"A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."

No matter what position you are interviewing for at PennyMac Loan Services, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

"As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at PennyMac Loan Services, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."

This position at PennyMac Loan Services has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

"As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at PennyMac Loan Services. What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to PennyMac Loan Services to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."

This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

"From what I understand about this role in Client Services with PennyMac Loan Services, my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."

We are looking for the most motivated individuals to join the team here at PennyMac Loan Services. Where would you like your career to take you in the next five to ten years?

"Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at PennyMac Loan Services. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."

This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of PennyMac Loan Services. Prior to your interviewer, try to research the job and PennyMac Loan Services to the point where you can match your career goals with they PennyMac Loan Services offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with PennyMac Loan Services is vitally important to you.

"A career in risk analysis has been a dream for some time and this opportunity with PennyMac Loan Services is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with PennyMac Loan Services would go from there."

Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

"Having worked in customer service for one of the areas largest auto dealership for the last six years, handling difficult customers was a situation I had to learn to handle pretty quickly. Just a few weeks ago, I was covering our front desk on a Saturday afternoon when our sales staff was still open for business. I recognized the person approaching the door as a customer that had recently purchased a new vehicle. He stormed through the door, placed his keys on the counter in front of me and said that he demanded a refund on his new purchase because the check engine light had already come on inside of the car. Knowing off the top of my head that his new vehicle was under a full warranty, I calmly let him know that his car was under warranty and that I'd have a member of our sales staff come out and take a quick look. I also let him know that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and not seeing anything obvious, we ended up giving him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day and I know that my patience in hearing him out really helped."

In a front facing role with PennyMac Loan Services where you will be interacting with clients on a daily basis, your interviewer wants to be ensured that you have the skills to resolve client issues with ease and they'll look to do so with this question. In your answer, let your interviewer know that you can take ownership of any situation by talking about a specific time where you did what was necessary to alleviate a difficult situation with a client. Talk about the resources that you used and your interpersonal skills that helped turn a potentially bad situation into a successful one.

"A couple of years ago, I was asked to work with a very high profile client for his financial advising services when he came to our firm because my CEO trusted I could handle what he felt would be a difficult task. From my first meeting with the client, he demanded that we provide more returns than the previous firm that he worked with and he was rather rude with our front desk staff. I took the approach of taking the time to listen to his needs and speak to him more about what my firm could provide. I laid out my experience and track record for him to help him build his trust in me. I knew that with him, I would need to take time to walk through my decision making processes for his investments and he really appreciated that. As of today, we are still working strong together and his wealth is growing."

The clients of a financial firm like PennyMac Loan Services can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life altering experience and a loss or damage to an item is very stressful. I tried to put myself in the customers shoes, see things from their perspective and do my best to ease their situation. In this role with PennyMac Loan Services, these same skills would be vital for me to find solutions or the right person to talk to if needed."

Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.

"First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, we had a very angry customer come onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which was apparent that he needed. First, I let him release his anger and it was not a pretty sight. Then I calmly repeated back what he had said and then explained what our policy allowed me to do at that time. Looking back, my sincere approach and calm demeanor helped calm him down and later that day, my manager had a formal complaint sent to the manufacturer and we were assured that they'd be in contact with the customer."

How do you believe your coworkers would describe you?

"I believe that my coworkers, if asked, would describe me as a reliable person who is always ready to submit the best work possible. My work ethic has never been questioned, and I am very proud with the work that I have submitted in my career, so far."

The interviewer would like to know how you are seen by your colleagues. Select approximately three words that truly define who you are. Be sure to choose words that radiate positive thoughts!

"Here are some other great keywords you could use: - Encouraging - Caring - Knowledgeable - Reliable - Focused - Honest - Assertive - Tenacious - Motivated - Ambitions - Conscientious"

If hired for this role at PennyMac Loan Services, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

"I find myself the most motivated on the job when I am being challenged and when I can continue learning new things. From what I've learned in talking to others that currently work here at PennyMac Loan Services, the fast paced environment and continuous changes in the industry would keep me very motivated in my work and you'd never have to question if I were truly enjoying and being motivated in my work."

In the financial services field, you should have strong personal motivation to succeed in your work and your interviewer is asking this question to see what it is that make you tick while on the job. While being open and honest in how you stay motivated on the job, make sure that your answer doesn't include collecting a paycheck every week or two. While money is certainly a motivator in this field, make sure that you use it in an appropriate context if you decide to talk about the financial piece of this business as being a motivator. In the end, your interviewer is looking to get a sense of how he or she will be able to keep you hungry for more if you are hired for this role.

"At a young age, my father taught me to do what I love and love what I do and I know that as I approach the middle years of my career that I made the right career choice. The personal finance field has really blended my love of helping others succeed and my passion for statistics and computers. In this role with PennyMac Loan Services, I'll be working with your clients everyday on helping them achieve financial success and that alone is all of the reason I need to get out of bed every morning."

At PennyMac Loan Services, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

"As you can see from my resume, my Business Analyst experiences come from the software and manufacturing industries where common risks were associated with systematic and operational faults. Similar to the finance industry, I also have experience in helping mitigate legal risk. In my current role, I mitigate legal risk by working with a team of legal experts to know the laws and then develop a series of what-if questions to propose potential scenarios. Based on the what-if scenarios, we can implement specific requirements into the project to help minimize potential risk."

The financial field is often posed with great risks and Business Analysts must always factor potential risks into the equation of any project that they work on. To get a better idea of how you will do this if hired at PennyMac Loan Services, your interview is giving you a chance to talk about your knowledge of risk and how you have worked with risk mitigation and risk avoidance in your previous positions. If new to the financial services field, it is important to show that you know that common risks can be systematic, operational, legal and credit related.

"From an early point in my career as a Business Analyst, I learned that a solid analysis process is the key to reducing any risk in a project. Two areas that apply the most are scope creep and impact analysis. To reduce scope creep and avoid any risks associate with it, I ensure that all stakeholders understand the scope of the project from the start and that I check in to validate the requirements as frequently as I can."

How many boxes of macaroni n' cheese were eaten in the United States last year?

"In knowing that the population in the United States is around 325 million people, my biggest factors in determining my answer will be that children between the ages of two and ten consume 75% of the mac n' cheese each year and that the other 25% is consumed by ages ten and above. The other factor is that the kids eat one box per week and the ages over ten eat two per month. So, I'll determine that there are 80 millions children between two and ten and figure that they'll eat 4.2 billion boxes. Then I'll determine that there ere 240 million people over ten that eat two per month to get 5.7 billion boxes of mac n' cheese. When added together, I'd say the final answer is right around 10 billion boxes of man n' cheese are eaten in the US each year."

er Questions like this during your interview are meant to test your ability to deduce an answer from a very limited set of information and assumptions. You and your interviewer both know that it would be impossible for you to know or even calculate the correct answer, so your interviewer is solely looking for the factors that you use in extrapolating the answer that you give. In your answer, be as detailed as possible in why you are making the assumptions that you are when coming to a final answer.

"My estimate of this number would factor in the total US population over three years old, the people that eat macaroni n' cheese to be around 280 million people. Then, I'd factor that in the summer, each person eats one box per week and in other seasons they eat one per month. During the summer, the population would consume 3.4 billion boxes and during the other three seasons, they would consume 2.5 billion between all people. This would add up to right around 6 billion boxes eaten in the United States last year."

What statistical analysis tools do you have experience working with?

"In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

As a successful and resourceful Data Analyst, your interviewer at PennyMac Loan Services is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

"Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

In this role with PennyMac Loan Services, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

"As a Business Analyst, I've always viewed data as a tool to help make the right business decisions and my analytical reporting requires thoroughness in my data reporting. Here at PennyMac Loan Services, you can easily make decisions based off of hunches or gut feelings. But I have a feeling that the more data gathered to help make the decision, the better the decision ends up being in the end."

Because the financial field is heavily reliant on numbers and data, analytical reporting can be a great tool to help key stakeholders make key decisions that have a positive impact on the business. In your answer to this question, point out the fact that you know the impact that data can have in the financial field and also talk about the types of analytical reporting you have done in the past that can be useful to the team at PennyMac Loan Services. Also, feel free to ask any follow up questions on the expectation for this position.

If hired for this role with PennyMac Loan Services, how would you handle a large workload of clients working through a mortgage process?

"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of PennyMac Loan Services.

"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with PennyMac Loan Services, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."

What is the most attractive thing in your eyes about this role with PennyMac Loan Services?

"Over the past couple of years, I've had an eye on pursuing a career with PennyMac Loan Services because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

For this question, your interviewer is looking to gain insight into what you know and like about PennyMac Loan Services and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on PennyMac Loan Services and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

"As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of PennyMac Loan Services, this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

How long will it take you to make a meaningful contribution to our team at PennyMac Loan Services?

"I am interested in making an impact on your organization right away and have already crafted a plan to make that happen. I am a very strong business development professional and I plan to take the territory and expand it to include additional rural areas. This should amount to a strong increase in revenue within the first 9 months of my on boarding."

If you were to be the successful candidate with PennyMac Loan Services, when do you expect to make a viable contribution to the organization? Talk to the interviewer about your plan to make a fast impact.

"My plan, if hired by PennyMac Loan Services, is to make an impact as soon as possible. I have researched this position and am very eager so I have created a 90 day impact plan that I would like to share with you."

Data Scientist is a fairly new role here at PennyMac Loan Services. Why do you feel that you can make the jump into the financial industry as a data scientist?

"As you can see from my resume, I have a very strong educational and work background in data science. My work experience in the tech industry has helped me grow in many areas that can be beneficial to the team here at PennyMac Loan Services. I think that my experience in mining and cleaning raw data, paired with my experience in machine learning, could significantly benefit your clients that are seeking new and improved market data."

As finance becomes more heavily reliant on data, the need for well educated Data Scientists is becoming a need at PennyMac Loan Services. And while your background may not be filled with experience in the financial field, it will be your job to convince your interviewer that you have the skills necessary to be strong Data Scientist while also having some great knowledge of the financial industry. Be open and honest of where your strong point fall and where you feel you have the most to learn while being open to making that progress in the field with PennyMac Loan Services.

"My passion and skills for mathematics and computer science drove me to a career in data science and analysis. Up to today, these skills have driven me to create a brilliant start up company that I sold almost ten years ago and then to a career with a large online retailer. Knowing that the financial industry is growing in data analytics, now is the time to strike when the iron is hot. As I've set out on a career search in the field, I have been greatly impressed by what I have learned about PennyMac Loan Services and would look forward to help growing the data side of your business."

Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at PennyMac Loan Services?

"As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with PennyMac Loan Services, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with."

As a Loan Consultant with PennyMac Loan Services, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with PennyMac Loan Services.

"Having been in the mortgage business for over ten years, I have a vast amount of experience in seeking personalized mortgage options for clients and walking them through the entire loan process. I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at PennyMac Loan Services."

At PennyMac Loan Services, we are building a massive machine learning program and your role as a Data Scientist will be an integral part of that project. What experiences will you bring to that side of this job?

"Over the course of the last two years, I've been working on a machine learning tool that monitors online pricing from thousands of different retailers. The tool analyzes thousands of data sources simultaneously and pulls the information into a real time database. My job was in the build of the program and the database while working with other colleagues that built out the sourcing for the websites we would pull data from. I think this experience would fit nicely with your team looking to extract real time market data and trading data on a minute to minute basis."

In the financial services field, machine learning is being used to automate processes, provide information security, create algorithms for trading and to assist in credit scoring. PennyMac Loan Services is looking to stay at the forefront of their field and this role as a Data Scientist will play a huge part in making this a reality. Talk about any experience that you have in working with data to create a robust machine learning tool. What was your role in the project and what can you bring to the team at PennyMac Loan Services?

"May experience in AI and machine learning as a Data Scientist has been in paperwork automation and cybersecurity. I recently helped my organization tweak our system to isolate cyber threats and the new tweaks are working perfectly. As well, I've helped my organization save thousands of labor hours by creating a program to review contract information from vendors. If hired for this role here at PennyMac Loan Services, know that I remain open to learning new techniques in machine learning to help your organization grow and prosper into the future."

List the top 3 skills that you have acquired in your last role.

"In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."

You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include skills that will potentially benefit this potential new employer.

"There are many skills I gained in my most recent position as I had a great training program and my boss was a strong mentor. If I had to choose three top skills I would say that the biggest ones were effective multitasking, solid closing skills, and cold calling abilities."

If you were having an interaction with a client here at PennyMac Loan Services and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

As the forward facing client services representative with PennyMac Loan Services, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

What qualities do you feel a successful manager should have?

"I feel that a successful manager should be patient, strive to be a mentor, and be willing to receive constructive feedback from their team. As a manager, I want to have a team that trusts me and comes to me for professional development and coaching."

Some great qualities of a manager are:- Being someone who people naturally want to follow - Exceptional interpersonal skills - Strong relationship building skills - Taking ownership for the team's errors and mistakes - Excelling at motivating others - Providing kudos/recognition to your team - Knowing how to select and hire the right people to join the team - Having a vision for the futureThese are just a few to get started!

PennyMac Loan Services Interview Questions

Go Back

1. Our clients here at PennyMac Loan Services expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
2. As a Business Analyst at PennyMac Loan Services, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?
3. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?
4. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?
5. At PennyMac Loan Services, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.
6. What statistical models are you familiar with and which do you feel would best apply to the financial field here at PennyMac Loan Services?
7. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?
8. At PennyMac Loan Services, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?
9. This position at PennyMac Loan Services has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?
10. We are looking for the most motivated individuals to join the team here at PennyMac Loan Services. Where would you like your career to take you in the next five to ten years?
11. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?
12. The clients of a financial firm like PennyMac Loan Services can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?
13. How do you believe your coworkers would describe you?
14. If hired for this role at PennyMac Loan Services, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?
15. At PennyMac Loan Services, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?
16. How many boxes of macaroni n' cheese were eaten in the United States last year?
17. What statistical analysis tools do you have experience working with?
18. In this role with PennyMac Loan Services, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?
19. If hired for this role with PennyMac Loan Services, how would you handle a large workload of clients working through a mortgage process?
20. What is the most attractive thing in your eyes about this role with PennyMac Loan Services?
21. How long will it take you to make a meaningful contribution to our team at PennyMac Loan Services?
22. Data Scientist is a fairly new role here at PennyMac Loan Services. Why do you feel that you can make the jump into the financial industry as a data scientist?
23. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at PennyMac Loan Services?
24. At PennyMac Loan Services, we are building a massive machine learning program and your role as a Data Scientist will be an integral part of that project. What experiences will you bring to that side of this job?
25. List the top 3 skills that you have acquired in your last role.
26. If you were having an interaction with a client here at PennyMac Loan Services and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
27. What qualities do you feel a successful manager should have?

PennyMac Loan Services Interview Questions

1. Our clients here at PennyMac Loan Services expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

2. As a Business Analyst at PennyMac Loan Services, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

3. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

4. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

5. At PennyMac Loan Services, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

6. What statistical models are you familiar with and which do you feel would best apply to the financial field here at PennyMac Loan Services?

7. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

8. At PennyMac Loan Services, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

9. This position at PennyMac Loan Services has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

10. We are looking for the most motivated individuals to join the team here at PennyMac Loan Services. Where would you like your career to take you in the next five to ten years?

11. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

12. The clients of a financial firm like PennyMac Loan Services can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

13. How do you believe your coworkers would describe you?

14. If hired for this role at PennyMac Loan Services, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

15. At PennyMac Loan Services, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

16. How many boxes of macaroni n' cheese were eaten in the United States last year?

17. What statistical analysis tools do you have experience working with?

18. In this role with PennyMac Loan Services, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

19. If hired for this role with PennyMac Loan Services, how would you handle a large workload of clients working through a mortgage process?

20. What is the most attractive thing in your eyes about this role with PennyMac Loan Services?

21. How long will it take you to make a meaningful contribution to our team at PennyMac Loan Services?

22. Data Scientist is a fairly new role here at PennyMac Loan Services. Why do you feel that you can make the jump into the financial industry as a data scientist?

23. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at PennyMac Loan Services?

24. At PennyMac Loan Services, we are building a massive machine learning program and your role as a Data Scientist will be an integral part of that project. What experiences will you bring to that side of this job?

25. List the top 3 skills that you have acquired in your last role.

26. If you were having an interaction with a client here at PennyMac Loan Services and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

27. What qualities do you feel a successful manager should have?