How to Answer: How do you handle customer complaints?
Advice and answer examples written specifically for a Nestle job interview.
2. How do you handle customer complaints?
How to Answer
If you are interviewing for a customer-facing role at Nestle, you want to show off your ability to deal with conflict and nurture those professional relationships. Give an example of a time you helped resolve a customer's issue.
Written by Kevin Downey on May 16th, 2022
1st Answer Example
"A customer called me very frustrated about a problem with a shipment. I listened and told them I would be happy to help. I asked more questions to understand the problem and then gave a few suggestions once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"If I have a customer complaint, I have been trained to actively listen, not interrupt, and repeat back to the client in their own words. This technique prevents further misunderstanding and helps the client to feel they are listened to and cared for."
Written by Kevin Downey on May 16th, 2022