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Baker Interview
Questions

32 Questions and Answers by Rachelle Enns

Updated November 28th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Food Service    
Question 1 of 32
Have you ever had a rude customer? How did you deal with them?
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How to Answer
In customer service, you will sometimes come across customers who are rude, complain, or cannot be pleased. Talk to the hiring manger about your customer service philosophy, and how you go about handling rude customers.
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Answer Examples
1.
Have you ever had a rude customer? How did you deal with them?
In customer service, you will sometimes come across customers who are rude, complain, or cannot be pleased. Talk to the hiring manger about your customer service philosophy, and how you go about handling rude customers.

Rachelle's Answer
"I realize that not everyone can be pleased, however; I always do my best to keep my composure and treat everyone the same. If a customer is rude, I will ask them how I can make them happy. That will usually calm them down a bit. In some situations, I have suggested to very rude customers that they find another bakery who perhaps could meet their needs better. I am accommodating but also will not tolerate anyone abusing my staff."
2.
Do you have a professional mentor? Who do you look up to in this industry?
Talk to the hiring manager about anyone who has acted as a mentor to you in this industry. What have they provided to you, to help you in your career? If you do not have a personal mentor - perhaps there is a famous baker that inspires you.

Rachelle's Answer
"My mentor, in baking and cake decorating, is my first employer from the bakery I worked at in 2008. The owner of the bakery, Jane Doe, is very passionate about what she does and I learned such a great deal from her. We still meet a few times per year to discuss new trends in baking."
3.
Which baking skills do you consider yourself an expert in?
Tell the hiring manager about your strongest skill when it comes to baking.

Rachelle's Answer
"I am strong in multiple areas of baking, however; my primary focus this past year has been on developing my skills in p√Ętisserie. I am also an expert in frosting techniques."
4.
What do you know about our bakery?
Display to the hiring manager that you researched the company prior to your interview. This shows the interviewer that you truly are interested in securing this role, and that you find it important enough that you would take the time to conduct research.

Rachelle's Answer
"I took a lot of time getting to know your company through it's online presence. I am aware that you are a long-time family run business which is admirable. I understand, also, that you have very strong customer reviews online. What I enjoy most is that you give back so much to the community."
5.
Have you ever called off work at your last position? What was your reason?
Assure the hiring manager that you are reliable and that you come to work when expected.

Rachelle's Answer
"In my last position, I took just 2 days off in one year. Both absences were excused as I had a long weekend planned. I do not take many holidays and do not get sick very often. You can be assured that I will show up for work on time, and when expected."
6.
How do you stay up to date on the latest trends in cakes?
This question should be fun and easy to answer! How do you stay on top of the latest trends in cakes, and bakery goods?

Rachelle's Answer
"I watch a lot of great baking shows, and also subscribe to various magazines such as Martha Stewart and Bake Mag. I subscribe to a variety of blogs, and am often on Pinterest, searching for fresh and creative ideas."
7.
Have you ever done any marketing for your former or current bakery?
Do you understand how to market on social media platforms, locally, and within your current database? Talk to the hiring manager about the types of initiatives you have taken on within marketing.

Rachelle's Answer
"For my current bakery, I have started an initiative with our current customers similar to a loyalty based rewards program. We also do e-flyers every Monday to drive business through the week. I have also set us up on Facebook, Twitter and Instagram and we do pay for Facebook ads as well. We have seen an increase of 27% over the last 3 months because of these marketing initiatives."
8.
Tell me about a time you went above and beyond for a customer. What did they request?
How do you go over and above, to help out a customer or to meet a unique request? Give a specific example to the hiring manager.

Rachelle's Answer
"I had a customer come to me with 1 days' notice that she needed a wedding cake. Her original baker did not provide her with the cake that she wanted and she was very panicked about it. We worked overtime and went far beyond the call of duty to ensure that her cake was perfect, and ready for her big day."
9.
How well do you follow recipes?
Do you follow recipes to a tee, or do you like to wing it a bit? Tell the hiring manager about your preference when it comes to recipes.

Rachelle's Answer
"I am absolutely able to follow recipes, and especially love to follow the recipes that are the classics. When it comes to more modern baking, I like to be creative and deviate from the recipe."
10.
What are your favorite things to bake?
Tell the hiring manager what you most enjoy baking, and why.

Rachelle's Answer
"My favorites will change from time to time, because I have always been passionate about change and trying new things. Currently, my favorite things to bake are ornately decorated sugar cookies. They are a timeless treat."
11.
How long do you foresee yourself working at this bakery, if hired?
Talk to the hiring manager about your work history, and tenure, in your previous positions. Assure the hiring manager that you plan to stay in this position for the long term.

Rachelle's Answer
"As you can see in my resume, I have a strong history of remaining loyal to my employers. The last position I left was simply because the bakery closed down. If I am successful in securing this position, I plan to stay here for the long term."
12.
Baking can be stressful. When have you worked in a stressful environment with deadlines to meet?
As a baker, you will face endless deadlines. Discuss with the hiring manager how you are able to cope with that type of stress.

Rachelle's Answer
"I am accustomed to stressful timelines and am able to handle it quite well. I have worked in this type of environment since becoming a baker 7 years ago. I remember to breathe deep, keep focused, and stay organized."
13.
How do you keep organized while baking? How do you keep a schedule for what needs to be done?
Talk to the hiring manager about your organizational skills and how you remain on schedule.

Rachelle's Answer
"After being a baker for 7 years, I can attribute most of my success, in remaining on schedule, to early mornings. I never take on more than I think that I can handle, and I document everything very clearly so that everyone in the bakery understands the flow of work, and what is coming up next. Clear communication has been key for me to remain organized and on schedule."
14.
Do you enjoy decorating cakes and cupcakes?
Do you fully enjoy decorating cakes and cupcakes? What do you enjoy about it, and what do you find most challenging? Tell the hiring manager if decorating cupcakes and cakes is something that you enjoy.

If you do enjoy decorating: 'I really do enjoy decorating cakes and cupcakes and most people that I have worked with consider it my forte. The detail and attention that needs to go into a properly decorated cake is quite surprising to some. It's a highly technical skill.'

Rachelle's Answer
"I have strong experience in decorating cakes and cupcakes; however; I consider myself stronger in the baking department."
15.
Sometimes our bakery gets crowded. Will you get stressed out if a line starts forming?
Give the hiring manager an example of a time when you were able to flawlessly manage a large crowd or line in your bakery.

Rachelle's Answer
"The bakery I currently work for is a very busy location and we have lines out the door every weekend. I am very used to managing high volumes of customers."
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Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
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Interview Q&As
Continue practicing by visiting these similar question sets
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Crew Member
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32 Baker Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Have you ever had a rude customer? How did you deal with them?
  2. Do you have a professional mentor? Who do you look up to in this industry?
  3. Which baking skills do you consider yourself an expert in?
  4. What do you know about our bakery?
  5. Have you ever called off work at your last position? What was your reason?
  6. How do you stay up to date on the latest trends in cakes?
  7. Have you ever done any marketing for your former or current bakery?
  8. Tell me about a time you went above and beyond for a customer. What did they request?
  9. How well do you follow recipes?
  10. What are your favorite things to bake?
  11. How long do you foresee yourself working at this bakery, if hired?
  12. Baking can be stressful. When have you worked in a stressful environment with deadlines to meet?
  13. How do you keep organized while baking? How do you keep a schedule for what needs to be done?
  14. Do you enjoy decorating cakes and cupcakes?
  15. Sometimes our bakery gets crowded. Will you get stressed out if a line starts forming?
  16. What makes you the best candidate for this job?
  17. How do you think we stand out from our competitors?
  18. Tell me about your education, if any, in the culinary arts.
  19. Are you always on time for work?
  20. When did you first start baking?
  21. How important is it for you to get this job at our bakery?
  22. What do you find most challenging about being a baker?
  23. Tell me about baking disaster you have had. How did you redo the recipe and make a good product?
  24. What different frosting methods do you know how to use?
  25. What other skills, besides baking, would you bring to our bakery?
  26. Tell me about the largest or most complicated wedding cake you have ever created.
  27. What steps do you take to ensure little ingredients are wasted, or go bad, in your current bakery?
  28. Are you able to quickly calculate and convert volume measurements between Metric, Imperial, and US Customary?
  29. What would your last meal be on Earth if you had to choose?
  30. Do you wish to own your own bakery one day?
  31. Have you ever had an odd baking request? What did you do?
  32. If I were to give you a recipe to follow but you felt your own method was better, how would you handle that?
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