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Top 25 Frito Lay Interview Questions

Question 1 of 28
What challenges do you anticipate in this new role with Frito Lay?
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Question 2 of 28
Tell me about an idea you implemented in the past that made an impact.
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How to Answer
Coming up with ideas to increase productivity, efficiency and save time and energy is a great way to make an impact on your coworkers and the company. Having the ability to see problems as opportunities is a skill that can make you an essential asset to Frito Lay. Think of a time you had a chance to make a difference by making a change in a process or procedure.

Answer Example
"Since customers are so much more concerned about their long-term health, I helped my current company come up with a marketing campaign for ABC product to appeal to the health concerns of the public. I conducted market research, using surveys to identify the specific health concerns of individuals who buy our products. By promoting our new health-conscious recipe, we were able to increase sales by 15% that year!"
Answer Example
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added additional options. Our customer base responded very positively, and we kept the program running for a few years."
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Question 3 of 28
Do you have experience training others?
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How to Answer
Because Frito Lay is growing at such a rapid pace, as they hire new staff, your manager may ask you to train new employees. If you have experience, talk about how you used your strengths and skills to teach others. If you don't have experience with training, you can share how you will demonstrate, listen and observe others throughout the training process.

Answer Example
"Yes, I trained two individuals on XYZ skill in my previous job. First I had them shadow me so that they could see what I was doing. I made myself very approachable by making sure they felt comfortable asking questions, speaking slowly and demonstrating. I asked them if they wanted to try while I shadowed them. This was a very effective way to train, and I enjoyed it very much!"
Answer Example
"I have not been in a role senior enough to train others in the past, but I believe that I will be a strong trainer and mentor in the future. I care about the progress of my colleagues and am a patient teacher."
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Question 4 of 28
How do you handle customer complaints?
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How to Answer
If you are interviewing for a customer facing role at Frito Lay, you want to show off your ability to deal with conflict and nurture those professional relationships. Give an example of a time you helped resolve a customer's issue.

Answer Example
"A customer called me very frustrated about a problem with a shipment. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
Answer Example
"If I have a customer complaint, I have been trained to actively listen, do not interrupt, and repeat back to the client in their own words. This technique prevents further misunderstanding and helps the client to feel they are listened to and cared for."
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Question 5 of 28
How do you handle situations that could cause you to be tardy or absent?
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The food and beverage industry requires people and processes to operate promptly. Remember, you are a part of a much larger operation. If you are running behind, you could slow down production. Give an example that will show Frito Lay that you plan and take a proactive approach to these types of situations.

Answer Example
"I always arrive to work at least 15 minutes before I am expected to be there, to give me extra time in case something happens. I also make sure I have the numbers of my co-workers and boss so that I can call to let them know if I'm stuck or might be running late."
Answer Example
"I was raised to be early, at all times. I am well-scheduled and understand the negative impact that my tardiness can cause. If I am to be late, I am sure to call my manager, or whoever will be affected by the situation. I will also put in extra hours when necessary."
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Question 6 of 28
It's important for shift changes to go smoothly at Frito Lay to maintain productivity. How do you make sure transitions are seamless?
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Question 7 of 28
At Frito Lay we value individuals who take initiative. Can you give me an example of a time you did something without being asked?
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Question 8 of 28
There may be times when you are asked to stay late, work weekends or overtime, due to fluctuations in the schedule and shift changes at Frito Lay. What is your availability?
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Question 9 of 28
How would you handle an issue with a policy or procedure?
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Question 10 of 28
We strive to help our employees create a healthy work/life balance at Frito Lay. How do you balance life and work?
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Question 11 of 28
How can we motivate you on the job?
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Question 12 of 28
How do you believe your coworkers would describe you?
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Question 13 of 28
When have you had to think outside of the box to solve a problem?
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Question 14 of 28
What are some of the challenges that the food and beverage industry face today?
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Question 15 of 28
Can you tell me a little bit about yourself?
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Question 16 of 28
Describe your typical work week.
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Question 17 of 28
What interests you about Frito Lay?
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Question 18 of 28
What goals would you like to accomplish while working for Frito Lay?
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Question 19 of 28
What is your greatest weakness?
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Question 20 of 28
What is your greatest strength? How will it help you make a difference at Frito Lay?
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Question 21 of 28
The work environment at Frito Lay can be fast-paced at times. How do you handle stress?
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Question 22 of 28
At Frito Lay we understand that conflict can arise when you're working closely with others on a team. Give me an example of a time when you had to deal with an issue while working with others.
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Question 23 of 28
Tell me about a time when your actions resulted in greater efficiencies of your team.
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Question 24 of 28
What is your greatest professional achievement so far?
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Question 25 of 28
Why are you leaving your current job?
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Question 26 of 28
What do you think you will enjoy most about working in the food and beverage industry?
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Question 27 of 28
How would your co-workers describe you?
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Question 28 of 28
Frito Lay is asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
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About Frito Lay

Frito-Lay, Inc. is the division of PepsiCo that manufactures, markets and sells corn chips, potato chips and other snack foods. The primary snack food brands produced under the Frito-Lay name include Fritos corn chips, Cheetos cheese-flavored snacks, Doritos and Tostitos tortilla chips, Lay's potato chips, Rold Gold pretzels, Ruffles potato chips and Walkers potato crisps (Europe)?each of which generated annual worldwide sales over $1 billion in 2009.

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