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Baylor Health Care System Interview
Questions

31 Questions and Answers by Ryan Brunner

Published November 30th, 2018 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
Baylor Health Care System has a diverse workforce. When have you worked amongst a diverse group of people?
View Answers
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
31 Baylor Health Care System Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Baylor Health Care System has a diverse workforce. When have you worked amongst a diverse group of people?
  2. What are your ultimate career goals down the road? Do you foresee an ability to relocate in the future should your dream job open within Baylor Health?
  3. Do you think it is possible to be a good team member, yet disagree with the leader?
  4. Our hospitals are staffed with 24/7 coverage of spiritual care staff. Have you had the opportunity to work with chaplains in the healthcare setting?
  5. What is your greatest weakness?
  6. Here at Baylor Health, we live our mission daily of being a Chrisitian ministry of healing by promoting many great community programs that help the less fortunate and underserved. Have you been a part of any programs like this in the past?
  7. In your opinion, what makes you a great problem solver?
  8. What type of work environment do you dislike working in?
  9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  10. How has technology made your work more effective over time? What have been any roadblocks you've had to overcome in using new technology?
  11. If Baylor Health Care System hired you today, what would you accomplish first?
  12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  13. What part of your healthcare career brings you the most stress?
  14. Talk about a time you had to adjust to a major change in your workplace or your job. What enabled you to handle the change effectively?
  15. Baylor Health Care System supports a healthy work/life balance for all employees. How do you balance life and work?
  16. Do you prefer to work in a team based position or individually?
  17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  18. Have you ever been part of a departmental alignment strategy where you had to adjust work processes? How did you handle that situation?
  19. When have you shown a willingness to learn a new method or new approach to solving a problem?
  20. Why do you feel it is important for healthcare organizations to put a direct focus on affordability of services for their patients?
  21. At Baylor Health Care System, we empower our employees to be a part of large decision making procedures and changes to work processes. Give an example of a time you were empowered in your work to make critical decisions on the job.
  22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  24. When working as part of a large team, what role do you find yourself taking on and what style of communicator would you say that you are?
  25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  26. Baylor Health is a large organization and we promote teamwork within and between each and every department here by living the value we are in it together. In what ways have you witnessed teamwork helping a patient?
  27. What is your patient care philosophy?
  28. One of our main values at Baylor Health is that we never settle. What does this mean to you in your job?
  29. Tell me about your healthcare related education and training.
  30. Talk about a time you successfully promoted a health or well-being strategy for a patient. Why was this important for the patient?
  31. At Baylor Health Care System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
15 Baylor Health Care System Inc. Answer Examples
1.
Baylor Health Care System has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Ryan's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Ryan's Answer #2
"I am so glad you pointed out your need for diversity at Baylor Health Care System Inc.. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
2.
What are your ultimate career goals down the road? Do you foresee an ability to relocate in the future should your dream job open within Baylor Health?
Baylor Health is an extremely large organization with over 47,000 employees and many locations throughout the state of Texas. For this question, your interviewer will be looking to hear what your career goals are and if you have the ability to relocate any time in the future. For your answer, be open and honest with your interviewer on both fronts and be sure to walk the fine line of stating what your goals are without giving indication that you'll only be looking to stay in the job you are interviewing for for a short period of time. While the company believes in and values promoting from within to keep employees satisfied in their jobs, your interviewer is also looking for a long-term fit within their department.

Ryan's Answer #1
"Having been a nurse for five years, I definitely have dreams to one day be in a nursing leadership type role. I have really loved my time working in the family medicine setting where I can build relationships with patients and this potential move to Baylor Health would hopefully give me opportunity down the road to find that leadership role with more experience in the primary care setting. And with both my spouse and I being from the Dallas area and having most of our family around the area, we are really looking to stay in this area for the rest of our working careers. With my dreams to one day be in a leadership position, can you talk about educational experiences available within Baylor Health to gain leadership skills and talk about the requirement of a supervisor and director roles in nursing here?"
Ryan's Answer #2
"After receiving my Master's degree in Healthcare Administration, my ultimate career goal is to become an Administrator over one or more of the specialty care areas. As you can see from my resume, the early part of my career has given me a great base of the inner workings of the hospital and clinic industry and I believe this position will help me round out my experience even more in the coming years. Having worked at a director level role in radiology and occupational health, my experience will bode well for the surgical specialties group here at Baylor Health."
3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Our hospitals are staffed with 24/7 coverage of spiritual care staff. Have you had the opportunity to work with chaplains in the healthcare setting?
Like many other hospitals, clinics and long-term care facilities, Baylor Health has a strong spiritual care staff that is available any time for patients or family members/loved ones of sick patients. For this question, be sure to point out the healing power that spirituality can have on patients and the solace that it can have on visitors to the hospital. If you have personally witnessed the positive power that chaplains and spiritual care services has had on a particular patient, be sure to bring that up as well.

Ryan's Answer #1
"I am a firm believer that the body, mind and spirit co-mingle in harmony to help a person maintain great health and the chaplains that I work with in my current job are great ambassadors of this harmony. During my time as a hospice nurse, one of our chaplains made house calls to patients that were choosing to die in the comfort of their own home and he had such an amazing ability to help comfort both patients and their family through prayer and spirituality. When he was present in the home, I could tell an immediate difference in family members of terminally ill patients. They became more relaxed and at peace with the situation they were confronted with, making care decisions much easier for them. I really love the fact that your position will put me in the working hands of the chaplains as well."
Ryan's Answer #2
"My current employer has a strong spiritual care staff that is available at the request of patients or their family members. There have been times I have went to a patients room for a blood draw and the chaplain was their consoling the family and every time I walked out of that particular room, I got a great feeling of warmth and comfort. For a lot of people entering a hospital, no matter if they are a patient or a loved one of a patient, they are entering a very scary time in their life and I really appreciate the fact that the chaplains are available to those that need them the most."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6.
Here at Baylor Health, we live our mission daily of being a Chrisitian ministry of healing by promoting many great community programs that help the less fortunate and underserved. Have you been a part of any programs like this in the past?
From community care clinics to help treat patients in low income areas to food drives for the hungry, Baylor Health believes in giving back to their community through and does so in many ways. For this question, give your own personal views on why giving back to the less fortunate is important. If you've been a part of any community healthcare or other initiatives, talk about those with your interviewer. Make sure to give your answer a personal touch and indicating that you'd be proud to work for an employer that values community giving.

Ryan's Answer #1
"To be honest with you, one of the main drivers for me applying to come work for Baylor Health is your organization's drive to help others in a faithful manner. Having some friends that work here, just listening to them talk about the work they do in the community clinics to provide care to other that normally wouldn't receive it brings a huge smile to my face. If I were hired for this position, I would look forward to helping out great causes like this wherever and whenever I could."
Ryan's Answer #2
"As you can see from my resume, I have spent many years through high school and college volunteering at the local animal shelter and free meal kitchens around the holidays. The sense of well-being that I get from helping others in need, whether they are people or animals, makes the time and effort worth it. After looking around your website, it looks like the community programs that Baylor Health is involved in are amazing and something I'd love to be a part of in the future."
7.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Ryan's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Ryan's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
8.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
9.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Ryan's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Ryan's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
10.
How has technology made your work more effective over time? What have been any roadblocks you've had to overcome in using new technology?
The world of healthcare and providing excellent patient care has been so heavily influenced by changes in technology in recent years and chances are great that your job has been directly impacted by changes in technology. Baylor Health has received an award for their innovative use of technology and your interviewer will be looking to hear how technology has made your job better at some point in your career. When you talk about a direct example, be sure to point out that you are very receptive to new technology and that you look at any new things from a patient care perspective. If you experienced any roadblocks with technology, put a positive spin on it for your interviewer.

Ryan's Answer #1
"Having been a nurse for almost 25 years, we have seen many great advancements in technology as it relates to patient care. In the intensive care setting, so many things have come about that have increased my time to perform high level tests and procedures on my patients. Take for example the automatic blood pressure monitoring devices in patient rooms. Rather than me taking three minutes to take a patients blood pressure, I can go back and look at automatic reading that were taken every 20 minutes, document them and move along taking care of more important things with the patient."
Ryan's Answer #2
"The field of occupational therapy has been greatly impacted by technology in just the eight years since I graduated school and got my first job. Today, I utilize some really awesome computer and table applications with patients that help with fine motor skills and cognitive skills. Just a few years ago, these advancements didn't exist. They've taken the place of some outdated techniques and I am seeing a much better rate of performance from my patients with the new technology. Can you talk about what technology the department is currently using and how it is positively influencing patient care?"
11.
If Baylor Health Care System hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Ryan's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Baylor Health Care System. I plan to make a positive impact very quickly."
Ryan's Answer #2
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
12.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Baylor Health Care System does.

Ryan's Answer #1
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Ryan's Answer #2
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
13.
What part of your healthcare career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

Ryan's Answer #1
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Ryan's Answer #2
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
14.
Talk about a time you had to adjust to a major change in your workplace or your job. What enabled you to handle the change effectively?
No matter the business or industry that you work in, change is inevitable and you need to be open and receptive to change to be a great employee. In no place is this more true than in the healthcare industry. Changes in laws, regulations and healthcare coverage make this field very fluid and you as a healthcare worker need to be as well. Talk about a significant change you had to endure in the workplace and reiterate to your interviewer that you are open to change because you educate yourself to know why it is happening. Some keys to point out are maintaining a positive attitude and using your communication skills to talk among your peers.

Ryan's Answer #1
"Just last year, my organization made the change over to the Epic EHR system and it was quite the significant change for our entire organization. Prior to that, we had been using an outdated medical record system that still involved us using paper charting at times. When we first started training on Epic, a lot of my colleagues were not receptive to the upcoming change and after talking with them, it was clear that their fears were solely stemming from the fact that they'd have to learn and train on something new. With a positive outlook, I tried to individually refocus every colleague of mine on the fact that the new system would allow us to chart more efficiently, give the patients a better record and allow us to have more patient contact time. I know that my positive outlook and dialogue went a long way with my fellow nurses based on feedback I received once we started hand on training. Today, we are all so happy with the new system."
Ryan's Answer #2
"Having served as the Director of Lab Services for six years now, I've been a part of leading some big changes in our department over the years and I really think there are a few fundamental things that make change easy for my staff: knowledge, compassion and proper planning. Three years ago, we implemented a new work order procedure with our physicians and this directly impacted my staff. The plan for the change to the new process, we held several trainings for both provider and lab staff that laid out the expectations for the new process. Throughout the trainings, it was critical that we pointed out why changes were being made and how our work and patient care would be greatly impacted by the changes. Upon seeing these things and being trained, my staff were much more receptive to the change and the training."
15.
Baylor Health Care System supports a healthy work/life balance for all employees. How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Ryan's Answer #1
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Ryan's Answer #2
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
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