Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Baylor Health Care System Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

Talk about a time you successfully promoted a health or well-being strategy for a patient. Why was this important for the patient?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Baylor Health Care System Interview Questions

  1. 1.

    Talk about a time you successfully promoted a health or well-being strategy for a patient. Why was this important for the patient?

      Baylor Health's mission is to promote the well-being of all individuals, families and communities and your interviewer will be looking to hear of a specific time you did this for a particular patient. From a 10,000 foot overview, let your interviewer know that being a steward of patient education is important to you and that you always look to promote great well-being practices with your patients. In your example, make sure to point out the specifics of you finding out an issue that a patient was having and what you did to help them solve it.

      Ryan's Answer

      "As a nurse in pediatrics, I am continuously working with the family members of young patients to help promote health and well-being for infants all the way through to teenagers. Many parents, both new and experience, need education on how to provide the best care for their children and I promote these things in a very professional and educational manner. Just a month ago, I was caring for a toddler that was extremely overweight according to their BMI. I began by simply asking his mother about diet and daily activities and quickly found that the diet was lacking nutritious foods in favor of convenient, easy foods that weren't healthy. To begin helping this parent, I educated her on the importance diet plays at the toddler stage of life and stressed how poor health now can lead to bigger issues down the road. Following our conversation, I guided her to several great resources for easy, affordable and healthy meal ideas for kids her age. The mother honestly broke down for a minute, but I assured her that she could make positive changes now and gave her the resources needed to start. She couldn't have been happier or more thankful."

      Ryan's Answer

      "As an Addiction Counselor, I have to be an ambassador for every patient that I help treat and I do this by taking a personal approach with every patient. This personal approach allows me to promote a healthy lifestyle change that they can buy into and be successful in. Last year, we had a patient on our inpatient unit that had a severe and long-term alcohol abuse issue and it had effected his job and family life significantly. In these cases, I get to know my patients to find out what makes them really tick in life. Knowing that he had a passion for coaching his kid's sports teams and spending time outdoors, I used his inpatient time to talk about effective ways of alcohol avoidance in using his hobbies and things he enjoys in life. And getting to the root cause of his alcoholism, which was work related stress, we had several long discussions about finding a less stressful line of work that fit his skills that allowed for more time to enjoy the things in life he enjoyed. As of last month, the patient came back to our unit to be a guest speaker about his road to recovery and I was so glad when he talked about my methods with him being key in his road to being alcohol free."

  2. 2.

    Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

      The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Ryan's Answer

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Baylor Health Care System you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

      Ryan's Answer

      "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

  3. 3.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Ryan's Answer

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

      Ryan's Answer

      "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

  4. 4.

    Why do you feel it is important for healthcare organizations to put a direct focus on affordability of services for their patients?

      One of Baylor Health's key strategies is to focus on affordability for patients through improved cost discipline. For this question, talk about why it is important for consumers to be able to afford healthcare. On top of organizations considering factors on insurance coverage, they must focus on costs of individual services and how to improve those costs. Doing things in an efficient and effective manner can ultimately effect the overall cost for consumers in regard to labor and resources. Give your personal feelings about the importance of this topic and if you have any real life examples of a patient shying away from care because of cost, talk to your interviewer about this situation. As well, if you have ways that you are efficient in your work to help cut costs, talk to those points on this question.

      Ryan's Answer

      "Having spent a majority of my career in the urgent care setting, I have witnessed many patients that come to urgent care over the emergency department in order to save on the common emergency co-pays that a lot of insurance plans have. On our end, this can provide an influx of patients at times that aren't ideal. On the patient's end of things, they may be jeopardizing their life based on a $75 or $100 co-pay and it is truly sad to see in some cases. I really value the fact that Baylor focuses on finding ways to keep healthcare affordable for patients because healthcare should never be a thing in life that people are afraid of due to cost."

      Ryan's Answer

      "Having been in practice in Primary Care for a few years, affordability of specialty services is definitely a concern for some of the patients that I see. My current practice is in a low-income area and my referrals for lab work, imaging and other services are sometimes totally ignored by patients due to cost and bad outcomes can definitely happen because of this. Recently, a long-standing patient I had worked with scheduled an appointment to see me as his primary care provider with an obvious broken collar bone. Knowing his coverage involved a high deductible for imaging services, he declined to have an x-ray for us to determine the extent of the break and this really upset me. On your end, are you able to talk about some of the initiatives that Baylor Health has underway to help keep care affordable?"

  5. 5.

    Baylor Health Care System has a diverse workforce. When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

      Ryan's Answer

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."

      Ryan's Answer

      "I am so glad you pointed out your need for diversity at Baylor Health Care System Inc.. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

  6. 6.

    Baylor Health Care System supports a healthy work/life balance for all employees. How do you balance life and work?

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

      Ryan's Answer

      "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

      Ryan's Answer

      "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

  7. 7.

    What part of your healthcare career brings you the most stress?

      Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

      Ryan's Answer

      "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."

      Ryan's Answer

      "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

  8. 8.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

      Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

      Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

      Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

      Ryan's Answer

      "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"

      Ryan's Answer

      "I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."

  9. 9.

    Here at Baylor Health, we live our mission daily of being a Chrisitian ministry of healing by promoting many great community programs that help the less fortunate and underserved. Have you been a part of any programs like this in the past?

      From community care clinics to help treat patients in low income areas to food drives for the hungry, Baylor Health believes in giving back to their community through and does so in many ways. For this question, give your own personal views on why giving back to the less fortunate is important. If you've been a part of any community healthcare or other initiatives, talk about those with your interviewer. Make sure to give your answer a personal touch and indicating that you'd be proud to work for an employer that values community giving.

      Ryan's Answer

      "To be honest with you, one of the main drivers for me applying to come work for Baylor Health is your organization's drive to help others in a faithful manner. Having some friends that work here, just listening to them talk about the work they do in the community clinics to provide care to other that normally wouldn't receive it brings a huge smile to my face. If I were hired for this position, I would look forward to helping out great causes like this wherever and whenever I could."

      Ryan's Answer

      "As you can see from my resume, I have spent many years through high school and college volunteering at the local animal shelter and free meal kitchens around the holidays. The sense of well-being that I get from helping others in need, whether they are people or animals, makes the time and effort worth it. After looking around your website, it looks like the community programs that Baylor Health is involved in are amazing and something I'd love to be a part of in the future."

  10. 10.

    Our hospitals are staffed with 24/7 coverage of spiritual care staff. Have you had the opportunity to work with chaplains in the healthcare setting?

      Like many other hospitals, clinics and long-term care facilities, Baylor Health has a strong spiritual care staff that is available any time for patients or family members/loved ones of sick patients. For this question, be sure to point out the healing power that spirituality can have on patients and the solace that it can have on visitors to the hospital. If you have personally witnessed the positive power that chaplains and spiritual care services has had on a particular patient, be sure to bring that up as well.

      Ryan's Answer

      "I am a firm believer that the body, mind and spirit co-mingle in harmony to help a person maintain great health and the chaplains that I work with in my current job are great ambassadors of this harmony. During my time as a hospice nurse, one of our chaplains made house calls to patients that were choosing to die in the comfort of their own home and he had such an amazing ability to help comfort both patients and their family through prayer and spirituality. When he was present in the home, I could tell an immediate difference in family members of terminally ill patients. They became more relaxed and at peace with the situation they were confronted with, making care decisions much easier for them. I really love the fact that your position will put me in the working hands of the chaplains as well."

      Ryan's Answer

      "My current employer has a strong spiritual care staff that is available at the request of patients or their family members. There have been times I have went to a patients room for a blood draw and the chaplain was their consoling the family and every time I walked out of that particular room, I got a great feeling of warmth and comfort. For a lot of people entering a hospital, no matter if they are a patient or a loved one of a patient, they are entering a very scary time in their life and I really appreciate the fact that the chaplains are available to those that need them the most."

  11. 11.

    What are your ultimate career goals down the road? Do you foresee an ability to relocate in the future should your dream job open within Baylor Health?

      Baylor Health is an extremely large organization with over 47,000 employees and many locations throughout the state of Texas. For this question, your interviewer will be looking to hear what your career goals are and if you have the ability to relocate any time in the future. For your answer, be open and honest with your interviewer on both fronts and be sure to walk the fine line of stating what your goals are without giving indication that you'll only be looking to stay in the job you are interviewing for for a short period of time. While the company believes in and values promoting from within to keep employees satisfied in their jobs, your interviewer is also looking for a long-term fit within their department.

      Ryan's Answer

      "Having been a nurse for five years, I definitely have dreams to one day be in a nursing leadership type role. I have really loved my time working in the family medicine setting where I can build relationships with patients and this potential move to Baylor Health would hopefully give me opportunity down the road to find that leadership role with more experience in the primary care setting. And with both my spouse and I being from the Dallas area and having most of our family around the area, we are really looking to stay in this area for the rest of our working careers. With my dreams to one day be in a leadership position, can you talk about educational experiences available within Baylor Health to gain leadership skills and talk about the requirement of a supervisor and director roles in nursing here?"

      Ryan's Answer

      "After receiving my Master's degree in Healthcare Administration, my ultimate career goal is to become an Administrator over one or more of the specialty care areas. As you can see from my resume, the early part of my career has given me a great base of the inner workings of the hospital and clinic industry and I believe this position will help me round out my experience even more in the coming years. Having worked at a director level role in radiology and occupational health, my experience will bode well for the surgical specialties group here at Baylor Health."

  12. 12.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Ryan's Answer

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Ryan's Answer

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

  13. 13.

    What is your greatest weakness?

      Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      Ryan's Answer

      "I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

      Ryan's Answer

      "I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

  14. 14.

    In your opinion, what makes you a great problem solver?

      Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Ryan's Answer

      "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

      Ryan's Answer

      "I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

  15. 15.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

      Ryan's Answer

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Ryan's Answer

      "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

  16. 16.

    How has technology made your work more effective over time? What have been any roadblocks you've had to overcome in using new technology?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    If Baylor Health Care System hired you today, what would you accomplish first?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    Talk about a time you had to adjust to a major change in your workplace or your job. What enabled you to handle the change effectively?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    Do you prefer to work in a team based position or individually?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    Have you ever been part of a departmental alignment strategy where you had to adjust work processes? How did you handle that situation?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    At Baylor Health Care System, we empower our employees to be a part of large decision making procedures and changes to work processes. Give an example of a time you were empowered in your work to make critical decisions on the job.

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    When working as part of a large team, what role do you find yourself taking on and what style of communicator would you say that you are?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    Baylor Health is a large organization and we promote teamwork within and between each and every department here by living the value we are in it together. In what ways have you witnessed teamwork helping a patient?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    What is your patient care philosophy?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  29. 29.

    One of our main values at Baylor Health is that we never settle. What does this mean to you in your job?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  30. 30.

    Tell me about your healthcare related education and training.

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  31. 31.

    At Baylor Health Care System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

      View All 31 Baylor Health Care System Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.