No matter the business or industry that you work in, change is inevitable and you need to be open and receptive to change to be a great employee. In no place is this more true than in the healthcare industry. Changes in laws, regulations and healthcare coverage make this field very fluid and you as a healthcare worker need to be as well. Talk about a significant change you had to endure in the workplace and reiterate to your interviewer that you are open to change because you educate yourself to know why it is happening. Some keys to point out are maintaining a positive attitude and using your communication skills to talk among your peers.
"Just last year, my organization made the change over to the Epic EHR system and it was quite the significant change for our entire organization. Prior to that, we had been using an outdated medical record system that still involved us using paper charting at times. When we first started training on Epic, a lot of my colleagues were not receptive to the upcoming change and after talking with them, it was clear that their fears were solely stemming from the fact that they'd have to learn and train on something new. With a positive outlook, I tried to individually refocus every colleague of mine on the fact that the new system would allow us to chart more efficiently, give the patients a better record and allow us to have more patient contact time. I know that my positive outlook and dialogue went a long way with my fellow nurses based on feedback I received once we started hand on training. Today, we are all so happy with the new system."
"Having served as the Director of Lab Services for six years now, I've been a part of leading some big changes in our department over the years and I really think there are a few fundamental things that make change easy for my staff: knowledge, compassion and proper planning. Three years ago, we implemented a new work order procedure with our physicians and this directly impacted my staff. The plan for the change to the new process, we held several trainings for both provider and lab staff that laid out the expectations for the new process. Throughout the trainings, it was critical that we pointed out why changes were being made and how our work and patient care would be greatly impacted by the changes. Upon seeing these things and being trained, my staff were much more receptive to the change and the training."