QUESTION 6 OF 35

At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology.

"I currently use a proprietary CRM that our company developed. I use it to track all of my conversations with customers. I also use all of the Microsoft Office tools and especially love OneNote. The has eliminated my need to have post-it notes, and I'm able to better keep track of everything. When I started this role, it took me about one week to learn the system, and then I was fully up and running."

"In my internships, I used a lot of Office 365 tools, especially PowerPoint and Excel. I have put together at least 20 presentations this year alone! Learning new technology comes easy to me because I grew up with it and can watch YouTube videos if I don't understand something right away."

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Anonymous Answer

I have worked in the medical insurance field since the late '90s and I have had the privilege of working in various healthcare settings, I had to adapt to needed software update and programs replacement but to be honest, that was nothing compared to working in the healthcare industry that is a call center, there is always for the various reason for the change, so what works for me is that
I listen
I ask questions

I and because I am a hands-on person, so just working through process always help me

And if needed I will ask more question

Marcie's Feedback

Nice! So it sounds like you ask questions as needed but learns best by actually doing, which is great. Your response also shows that you are experienced and used to adapting to frequent change. Can you give a specific example of a time when you had to learn a new technology and talk about how it went? This will further strengthen your answer.

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