Humana Mock Interview
Practice 35 Humana interview questions covering healthcare values, member advocacy, and innovation.
Question 25 of 35
At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
You have to make difficult decisions in the health insurance industry, and some of them don't feel great when you have a patient who is impacted. Ensure the interviewer knows you can handle a difficult situation and do your job effectively.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I was working with a patient going through a difficult time and had a procedure that wasn't covered. There was an alternative that was covered, but she had decided that wasn't the best route for her to take. I felt awful giving her this news, but I knew I couldn't approve it. I mentioned the scenario to my leader to double-check I had done the right thing, and she verified that I made a good call."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I have a lot of empathy for others, so these situations are hard. I worked with a gentleman who had a denied claim and tried to point him toward community resources that could help him pay for some of his expenses. I also referred him to a social worker at the hospital where he had his surgery to see what resources and payment plans they could offer him. I tried to give him the best service and look into as many alternatives as possible."
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