How to Answer: At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?
Advice and answer examples written specifically for a Humana job interview.
5. At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?
How to Answer
You have to make difficult decisions in the health insurance industry, and some of them don't feel great when you have a patient who is impacted. Ensure the interviewer knows you can handle a difficult situation and do your job effectively.
Written by Krista Wenz on May 25th, 2022
1st Answer Example
"I was working with a patient going through a difficult time and had a procedure that wasn't covered. There was an alternative that was covered, but she had decided that wasn't the best route for her to take. I felt awful giving her this news, but I knew I couldn't approve it. I mentioned the scenario to my leader to double-check I had done the right thing, and she verified that I made a good call."
Written by Krista Wenz on May 25th, 2022
2nd Answer Example
"I have a lot of empathy for others, so these situations are hard. I worked with a gentleman who had a denied claim and tried to point him toward community resources that could help him pay for some of his expenses. I also referred him to a social worker at the hospital where he had his surgery to see what resources and payment plans they could offer him. I tried to give him the best service and look into as many alternatives as possible."
Written by Krista Wenz on May 25th, 2022