MockQuestions

Kia Motors Interview Questions

To help you prepare for a Kia Motors job interview, here are 28 interview questions and answer examples.

Kia Motors was written by and updated on July 27th, 2021. Learn more here.

Question 1 of 28

Kia believes in building relationships with its customers. Tell me what you believe is the secret to maintaining a repeat customer.

How to Answer

The interviewer wants to know how important you believe customer retention is and that you place value in holding onto the clients they already have. Reassure the employer that you will do a good job keeping the relationship you have with the customer fresh and active once you have made a sale. Think about ways you have worked in the past to keep a guest happy or what kind of follow-up you like to receive from businesses that you frequent. When responding to the question, give specific ideas about what you could do in this area.

Written by James McMechan on July 28th, 2021

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28 Kia Motors Interview Questions & Answers

  • 1. Kia believes in building relationships with its customers. Tell me what you believe is the secret to maintaining a repeat customer.

      How to Answer

      The interviewer wants to know how important you believe customer retention is and that you place value in holding onto the clients they already have. Reassure the employer that you will do a good job keeping the relationship you have with the customer fresh and active once you have made a sale. Think about ways you have worked in the past to keep a guest happy or what kind of follow-up you like to receive from businesses that you frequent. When responding to the question, give specific ideas about what you could do in this area.

      Written by James McMechan on July 28th, 2021

      1st Answer Example

      "I know that Kia loves to keep their existing customers engaged. A key to keeping a customer is to build a personal relationship with them and then continue to keep in contact with them after the sale. I loved to send my clients a text from time to time or a card on their birthday or anniversary to remind them of my name. I look forward to treating your customers with the same level of care."

      Written by James McMechan on July 28th, 2021

      2nd Answer Example

      "I believe that good follow-up means you have to stay engaged with the customer even after you have sold them a car. Calling them shortly after the sale to say thank you is a great place to start. Then I would call my clients about a week later to see if they had any questions about their new vehicle because by now, they have been in it a week and might need some guidance on all of the technology. A couple of weeks later, I would call to check in - make sure they still love their car, and ask for referrals. I am excited about the opportunity to do the same with your clients."

      Written by James McMechan on July 28th, 2021

  • 2. If we were to hire you, when might you be able to start?

      How to Answer

      Kia dealerships live in the now. They prefer to hire individuals with immediate availability. The interviewer knows that the longer it might take to get you on board, the greater the chance they will lose out on the hire. This is the time to indicate if you need to provide your current employer with notice. Be positive and flexible about your desire to start quickly.

      Written by James McMechan on July 28th, 2021

      1st Answer Example

      "I would like to give a notice to my current employer if that would be possible. I would be available to start on the 5th of August if that is acceptable to you. I do want you to know how excited I am to work for Kia, and I cannot wait to get started!"

      Written by James McMechan on July 28th, 2021

      2nd Answer Example

      "If you extend an offer of employment, I would need a couple of days to get my affairs in order. I would love to start as soon as possible, whenever you think might be best."

      Written by James McMechan on July 28th, 2021

  • 3. There are times in a car dealership when the customer traffic is slower. Tell me about what you do to keep focused when you have down times.

      How to Answer

      Not every moment of the day you have with Kia will be filled with customers demanding your attention. As in any business, there are ebbs and flows to customer traffic. The interviewer needs to know that you are the kind of individual who does not need to be constantly prodded to do work. This is a great opportunity to share with the manager your ability to complete tasks or find things to do during slower times. When answering this question, be sure to include specifics, like catching up on phone calls or working on training to improve your skills.

      Written by James McMechan on July 28th, 2021

      1st Answer Example

      "I realize that in sales there are times when things slow down. I try to utilize these downtimes to work on my craft. I practice my presentation skills or call customers that need to be contacted, or even spend time going back through my follow-up lists. If you hire me, I believe that you will find that you don't have to invent things for me to stay busy."

      Written by James McMechan on July 28th, 2021

      2nd Answer Example

      "I like to stay busy, and I know in sales that there is always something to do. Whether it is following up with customers or improving my knowledge of the models or even helping to keep the showroom organized and clean. I take pride in the image that the dealership presents and I believe that when you hire me, you will see that you don't have to constantly keep me on task."

      Written by James McMechan on July 28th, 2021

  • 4. At Kia, the schedule can be very flexible. Share with me any hours you may not be able to work.

      How to Answer

      Because dealerships can often have longer hours than other retail establishments, the interviewer will need to know of any scheduling conflicts. This is an opportunity to be open about times when you may not be available. Be flexible as you answer the question, reassuring the interviewer that you are willing to work when your assigned shift without creating any issues.

      Written by James McMechan on July 28th, 2021

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  • 5. List three words that be describe your personality.

      How to Answer

      The interviewer is simply asking this question to try and get to know you better. There are no right or wrong answers, but you should be mindful of the qualities you list. When answering this question, be positive and expound on why you believe that these strengths lend themselves to who you are as a person. Be sure to include skills that will potentially benefit Kia Motors if you are hired.

      Written by James McMechan on July 28th, 2021

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  • 6. At Kia Motors, you will be required to learn a customer management system. Tell me about the system you used in your previous position.

      How to Answer

      In this day and age, having computer skills is a mandatory skill you need to succeed. The interviewer needs to know that you have the capability to master what is likely going to be a new system. This is an opportunity to share with the hiring manager how comfortable you are with a computer and your ability to embrace new technology. As you answer this question, be positive about your skills and confident about your willingness to embrace new systems.

      Written by James McMechan on July 28th, 2021

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  • 7. At Kia dealerships, there are constant interruptions. Share with me how you react when a task you are working on has to be set aside to give attention to something more immediate.

      How to Answer

      Car dealerships tend to get busy at times as customers arrive to purchase or get their vehicles serviced. The interviewer wants to ensure that you are the kind of person who will be patient when plans are interrupted. This is an opportunity to demonstrate to the hiring manager that you are patient and kind when asked a question or when an immediate demand is made. Be positive as you answer this question and reassure the interviewer that you won't be bothered by others who may have a different plan than yours.

      Written by James McMechan on July 28th, 2021

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  • 8. The position that you are applying for requires a plan of organization. Tell me about your ability to set daily goals and accomplish them.

      How to Answer

      Life in a dealership requires a multitude of tasks that will need to be completed each day. The interviewer is trying to ensure that you will be able to manage your time and stay focused enough to keep up with the job's daily demands. Share some of the tools you have found helpful to stay on task and organized. If you keep a day planner or an organizer on your phone, explain how they have helped you. If you like to make to-do lists, this is a great example of a tool to help you stay organized and prioritize.

      Written by James McMechan on July 28th, 2021

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  • 9. Kia Motors believes in hiring managers that can motivate their employees. Tell me about your management style.

      How to Answer

      Kia has a reputation for hiring quality managers who can empower their teams to reach their goals. While each manager has a different personality and utilizes different techniques, this is an opportunity to talk about positive leadership methods. Talk with the interviewer about the qualities of leadership that you possess. Give specific examples that demonstrate how you have successfully coached employees you have supervised.

      Written by James McMechan on July 28th, 2021

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  • 10. How would you prefer to be compensated?

      How to Answer

      Discuss with the hiring manager how you would prefer to be compensated, whether it is primarily on salary, commission, or a blend of both.

      Written by James McMechan on July 28th, 2021

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  • 11. Part of your responsibility if we were to hire you is cost control and loss prevention. Discuss ways that you have helped with those issues.

      How to Answer

      Companies want to know they are hiring loyal employees who have a keen eye for keeping costs under control. These measures include loss prevention and theft prevention measures. The employer needs to know that you are not wasteful. Give the interviewer a couple of examples of how you succeeded in protecting assets or found a way to do your job more efficiently.

      Written by James McMechan on July 28th, 2021

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  • 12. At Kia Motors, we have a fairly strict dress code. Is there anything that would prevent you from wearing slacks and a polo shirt?

      How to Answer

      The interviewer is asking this question to determine if your appearance might violate their company policy. For example, many dealerships will not hire someone if they have tattoos on their arms or visible piercings. Reassure the interviewer that you can either remove or cover any questionable area. Stay upbeat about your willingness to abide by whatever dress code there might be.

      Written by James McMechan on July 28th, 2021

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  • 13. Kia motors prides itself in being a strong part of the community they serve. Tell me about a cause or charity that is important to you.

      How to Answer

      The interviewer is trying to determine if you are a person who likes to be a part of something bigger than just yourself. When responding to the question, show that you have researched Kia and know that you can help support the causes that they are actively involved in. Being involved with local causes is a great way of marketing yourself and increasing your book of business. Think about various causes or charities that you have supported and why they were so meaningful to you.

      Written by James McMechan on July 28th, 2021

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  • 14. We are moving quickly into second interviews. What is your availability like over the next few days?

      How to Answer

      Good news! If they ask for your availability in the next few days, you likely made it to the next round. Try to be as flexible as possible with your availability.

      Written by James McMechan on July 28th, 2021

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  • 15. At Kia Motors we seek to hire individuals who have a keen interest in the automobile industry. Tell me about experience in the car business.

      How to Answer

      The interviewer wants to know what might have attracted you to apply for a position at Kia. Having a genuine interest in the automobile industry can indicate that you are planning on making this position a career rather than a stop-gap until something better comes along. Think about the specific things that attracted you to consider working for Kia. When responding to the question, show that you have researched the company by giving specific reasons you are considering a career with Kia.

      Written by James McMechan on July 28th, 2021

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  • 16. As an employee, you will likely be operating a motor vehicle. Share with me if there is anything that might preclude you from driving.

      How to Answer

      The interviewer needs to know that you have a valid driver's license and that there is nothing on your driving record that would hamper your ability to do your job. This is an opportunity to be forthcoming about any incident or situation that might have occurred. Be positive and reassure the interviewer about your driving record.

      Written by James McMechan on July 28th, 2021

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  • 17. During your employment here with Kia, you would likely have to communicate with managers and employees in other departments. Tell me about a time when you had to do that in your previous position.

      How to Answer

      Sales are not the only department an auto dealer has. Other departments such as service, parts, and accounting also contribute to the success of the company. The interviewer needs to know that you will be willing to accept direction and feedback from other managers and interact well with employees of other departments who may cross your path. Reassure the interviewer that you recognize that each employee is valuable regardless of where they work.

      Written by James McMechan on July 28th, 2021

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  • 18. At times our business can get hectic, and as a result issues can occur. Share with me your ability to handle stress and resolve an issue with a boss or coworker.

      How to Answer

      There are times at an auto dealership when things get busy and communication with managers or coworkers breaks down. The interviewer wants to make sure that you won't have a meltdown every time things get busy. Reassure the hiring manager that you can stay cool under pressure and that should something arise, you can handle it professionally and positively.

      Written by James McMechan on July 28th, 2021

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  • 19. Kia Motors prides itself in excellent customer service. describe for me your customer service philosophy.

      How to Answer

      Without satisfying customers, no company can stay in business for very long. Kia motors spend a great deal of attention listening to customer reviews and feedback. The interviewer will be looking for a desire to exceed customer's expectations. Reassure the hiring manager that you believe in great service and why making a guest happy is so important to you. Be positive in describing your skillset and provide a few examples of times when you may have received a word of acknowledgment from the company you worked for.


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  • 20. Your role as a salesperson or service advisor will require a good deal of time on the phone. Tell me about your phone skills.

      How to Answer

      The interviewer is looking for you to shed some light on your ability to handle incoming and outgoing phone calls. Your job may require following up with the customer or even performing cold calling. Assure the interviewer that you are trained in proper phone etiquette and learned how important good communication is.

      Written by James McMechan on July 28th, 2021

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  • 21. Many positions in our company are fully commissioned. Are you confident enough in your sales abilities to work on 100% commission?

      How to Answer

      Talking about salary and compensation expectations can be uncomfortable, but it is a necessary conversation between yourself and the hiring manager. Discuss with the manager how you are currently compensated. Be open and communicative when it comes to your needs and compensation desires.

      Written by James McMechan on July 28th, 2021

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  • 22. At Kia, we believe that sales is a process. Share with me what you believe are the steps to an effective sale.

      How to Answer

      Most dealerships believe in a sales process that is generally known as the Road to the Sale. It involves the specific stages in the sales process, from greeting a customer, listening to their needs, presenting a vehicle, negotiating, and closing the sale. This is when you can share with the hiring manager what you believe about taking the customer on a sales journey.

      Written by James McMechan on July 28th, 2021

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  • 23. I see that you have worked for one of our competitors. Tell me about your experience there.

      How to Answer

      The interviewer uses this question to determine what you have been exposed to as an employee working for another dealership. This question can also reveal whether you are the kind of person who bad-mouths your previous employer. Stay positive about your experiences. Try to inform the interviewer about some things you might have learned during your time without being condescending or sounding arrogant.

      Written by James McMechan on July 28th, 2021

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  • 24. At Kia Motors we set daily, weekly, and monthly targets for all of our sales employees. Share with me whether you believe that sales goals motivate you.

      How to Answer

      Assure the interviewer that you are comfortable with strict sales targets. If you have worked in this type of environment before, talk about what you did to ensure your quota was met. Discuss your ability to work under pressure associated with sales expectations.

      Written by James McMechan on July 28th, 2021

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  • 25. Kia is one of the fastest growing automobile brands in the world. Tell me about how familiar you are with Kia Motors.

      How to Answer

      The interviewer would like to know that you have researched Kia Motors before coming in for an interview. This is an opportunity for you to demonstrate some of the things you learned.

      Written by James McMechan on July 28th, 2021

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  • 26. I see that you have recently worked for one of our direct competitors. Is there anything, such as a non-compete clause, that might prevent you from working here.

      How to Answer

      In competitive markets such as the automobile industry, many dealerships have built strong relationships with each other. To keep a dealership from stealing each other's top performers, sometimes they will require their employees to sign a non-compete contract. Be honest and open with the interviewer about any existing restrictions you may have when working for a competing organization.

      Written by James McMechan on July 28th, 2021

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  • 27. Kia Motors prides itself in providing an extensive training program for its sales staff, a large portion of the training involves self-study. Tell me about training you might have received in your previous position.

      How to Answer

      Kia recognizes that some employees who are hired will need training about the sales process and the vehicles they offer. The training may involve video courses, hands-on training, and even classes with an instructor. The interviewer needs to know if you have prior sales experience so that they can tailor the training to best meet your needs and help you become successful as soon as possible.

      Written by James McMechan on July 28th, 2021

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  • 28. At Kia Motors we like to hire those who see a future in the automobile industry. Tell me what you hope will be your future with us.

      How to Answer

      Talk to the interviewer about the type of career path that you would like to see with Kia Motors. Kia Motors prefers to hire employees with a drive to succeed and grow. Many dealerships prefer to promote from within and offer opportunities to individuals who are excelling. This is an opportunity to be positive about your ability to work hard and set goals for your personal development.

      Written by James McMechan on July 28th, 2021

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