Qatar Airways Flight Attendant Interview Questions & Answers
Below is a list of our Qatar Airways interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Describe a situation when you were able to have a positive influence on the actions of others.
How to Answer
Flight Attendants are often relied upon to be the beacon of hope and positivity to both the passengers and crew of a flight. This is especially important at Qatar Airways, where excellence and compassion are expected out of all staff. With this question, your interviewer will be looking to gauge your ability to do just this by having you talk about a time when you had a positive influence on others. Prior to your interview, think of a situation that clearly demonstrates how your influence on others helped lead to a very positive outcome.
Answer Example
"Last year at work, we had a situation where our executives allowed all of us to make a pitch in regards to where the company's philanthropic efforts should go. I created a really great presentation that impacted the executives enough for them to choose my charity of choice. It was an amazing feeling to know that my passion and research could amount to something so life changing for a great charity."
2. Would you consider yourself a creative person?
How to Answer
Talk to the interviewer about any interest you have in creativity and how you have implemented that desire in the workplace. Qatar Airways received their Airline of the Year and World's Best Business Class recognitions by thinking outside of the proverbial box, and they respect the creativity put forth by their team.
Answer Example
"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."
3. Why are you the best candidate to be our next Flight Attendant at Qatar Airways?
How to Answer
This question gives you an opportunity to show off your skills, qualities, and accomplishments that make you a unique candidate for this position. Consider answering this question by demonstrating how you have proven yourself in your past roles. You may not know what the other candidates have to offer, but you do know your strengths and the unique ways you can add value to the organization. For example, if you share that you are reliable, offer a scenario that proves you follow through and show up. Consider talking about a difficult project you completed, overcoming obstacles and a tight deadline. Keep your strengths and examples relevant to what you may be expected to accomplish in this new role. Remember, you can also give one last push to prove how your values closely align with the values of Qatar Airways based on your research of the company.
Answer Example
"I think the one quality that is going to make me stand apart from other candidates you are interviewing for this position is my reliability. I am very proud of my attendance record at work, having only called in sick one day during my career when I came down with the stomach flu a couple of years ago. If hired for this role, the crew that I work with will be able to always rely upon me when needed on short notice or for my regularly scheduled flights."
4. Think about a difficult boss, professor, or other person you've worked with. What made them difficult? How did you successfully interact with this person?
How to Answer
If hired as Qatar Airways next Flight Attendant, you will be working with a cabin crew full of many different personalities. Some may be difficult to work with at times. You want to show the interviewer that you work well with every personality, even though you recognize there are some folks out there who are quite difficult to please. To successfully answer this question, think about a person in your life who is hard to please or who people are intimidated by. Tell the interviewer what made this person challenging, as well as their relationship to you. Be sure to mention a few positive things about the person as well, while still making your point. Next, share how you feel your responsibility is to work well with your team and help out however you can, so you chose to adapt to work with this challenging person. Finally, be sure to laugh a little about the situation along the way. It will definitely lighten the mood and show the interviewer you understand some people can be challenging.
Answer Example
"In my current job, I work with a person who brings a negative attitude to work every day. While he is very productive, his attitude towards me and others when we work with can make things difficult on some days. I have learned to not take things personally with his attitude and try to kill him with kindness. Now that we've worked together for a few years, we can actually have some laughs with him when his attitude is even further out of line, and he tends to tone it back after that. I think my overall personality and work ethic would fit well with any cabin crew I was assigned to work with at Qatar Airways."
5. If hired as our next Flight Attendant, what is your availability for work?
How to Answer
Before you offer up your evenings and weekends, be sure that you are clear on what they need from you for this position by carefully reading the posting details and job description for the position. Typically, the hours are laid out in the job description. If it only says part-time or full-time and you are asked about the hours you're available to work, it is okay to ask questions regarding the expected hours for clarification. Once they have laid out the expectations, you can tell them that the expectations meet your availability. You want to show them you're excited about the job, and you are willing to make yourself available to work when they need you. With long international flights at Qatar Airways, your interviewer will be looking for you to have some flexibility in stretches of overnight trips away from home.
Answer Example
"Coming into this role early in my career, I fully expect to be scheduled for flights to destinations all over the world and to be working on holidays and weekends, as well. I am fortunate to be young in my career with no hard commitments, and I'm willing to work as hard as possible to prove myself in this role at Qatar Airways."
6. How do you believe your coworkers would describe you?
How to Answer
This question gives you the opportunity to sell yourself for this position based on feedback that you've received from colleagues in the past. We recommend selecting three words that truly define who you are; the words should have no possibility of being taken negatively. It is a great idea to focus you answer on the values of Qatar Airways. Excellence is a great option. Innovative is also a good choice. Respected might be an appropriate choice and hard-working is a commonly used choice. Punctual is great for those who are always a little early. Customer service focused is an excellent selection. Just be yourself, and remember to keep it positive and related to this job as a Flight Attendant.
Answer Example
"My coworkers have always told me that I am a reliable team player and they appreciate my ability to be called upon when needed to help out in any situation. I believe that a team effort is the key to success in any organization. If you were to talk to any of my former supervisors, they would tell you that I show up to work every day with a smile on my face and a positive attitude in tow, and I know this aspect of my personality would suit me well as a Flight Attendant here at Qatar Airways."
7. At your current job, what are you most proud of?
How to Answer
The leadership and staff are proud to celebrate the achievements and accomplishments of the team because they know that happy and motivated employees usually have something that they take pride in. Your interviewer is looking to get a sense that you take pride in what you do, no matter what you do. This will reflect well on your ability to take great pride in your work as a Flight Attendant at Qatar Airways. Prior to your interview, put some serious thought into what really satisfies you in your work and how that can project into taking on this job.
Answer Example
"In my current job, I am most proud of the environment that I have created with my team since taking over as crew lead. We have fun and get the job done at the same time. Productivity has increased and turnover has declined steadily. If hired to join the Qatar Airways team, I would immediately bring this same environment to the crew that I work with."
8. If you were in an unknown city, what would you do to find a restaurant?
How to Answer
As a Flight Attendant with Qatar Airways, the job will often take you to unknown places around the world. With this question, your interviewer will be looking to hear that you are able to handle these lonely situations by being confident and resourceful. Assure the interviewer that you are ready and able to handle this type of situation by talking about what resources you would use and how you would thrive in this situation if hired for this job.
Answer Example
"Technology is an amazing thing these days! I have multiple apps on my phone that help me find new hot spots in the area. I will sometimes go out with my crew or take to Facebook to see which friends of mine may be in the area. Every trip is different for me, and that's half the fun of it."
9. What do you think the Flight Attendant's primary responsibility is as a crew member at Qatar Airways?
How to Answer
While certainly an open-ended question that you are free to take in multiple directions, it is important that you carefully read the job description prior to your interview to be able to talk about the two or three main responsibilities of a Flight Attendant at Qatar Airways. Talk to the interviewer about what you feel is most important to achieve on a day to day basis and try to focus your answer on the fact that providing excellent customer service is always the first priority in this role. Your interviewer will be looking to hear that you have done your homework on the role prior to your interview.
Answer Example
"As your next Flight Attendant, I feel that my primary responsibilities are to ensure the safety and comfort of our passengers and to be a positive ambassador for Qatar Airways. If hired for this role, you would quickly find that I have a very positive spirit that connects well with others I work with, including both fellow staff and passengers."
10. How would you handle a situation in which a passenger keeps breaking basic flight rules, such as wearing their seat belt?
How to Answer
As a Flight Attendant, you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your strategy for dealing with these types of passengers. In your answer, try to demonstrate that you would be firm, respectful, and professional in your approach with that passenger. Qatar Airways has earned their strong reputation in part due to the focus on safety that they place in all aspects of their business, so your interviewer will be looking to hear that you will do what is necessary to ensure the safety of all passengers and crew that you will be working with.
Answer Example
"In my current Flight Attendant role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work, I will then ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me, I will remove myself from the situation and ask another Flight Attendant to step in, if necessary. If hired at Qatar Airways, you can be assured that my number one focus on the job will be safety."
11. Give me an example of a time that you went above and beyond the call of duty at work.
How to Answer
At Qatar Airways, excellence in service is the mission in all that they do. As a Flight Attendant with Qatar Airways, the excellent service you provide to passengers will come in many ways, shapes, and forms. For this question, your interviewer wants to hear that you are willing and able to go beyond your normal duties to provide great service. Assure the interviewer that you are willing to go above and beyond your regular duties in order to benefit the company by talking about a time that you've done this in the past on the job.
Answer Example
"I was raised to believe that you always deliver more that you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker called in sick. I did so without complaining because that's the type of employee that I am."
12. Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
How to Answer
It is reality that in the workplace some people will be overachievers and others will just scrape by with the bare minimum. At Qatar Airways, the mission is to provide excellence in all that is done and you will be expected to be a steward of excellent service with the entire cabin crew that you would be working with. Share with the interviewer how you feel when others do not pull their weight in the workplace and how you handle it. If you have experience in handling a situation like this, don't hesitate to discuss in details how you handled that situation.
Answer Example
"I am not the personality type to confront someone who isn't pulling their full weight. Unless, of course, I am their supervisor. In all honestly, I would probably just finish the work for them without saying anything, as opposed to causing a fuss in flight. It would be important that the best service was provided to passengers in that moment. You cannot force people to want to work, but you can control how hard you work. I would be sure to let my manager know of the situation after it occurred so the future performance could be dealt with in a way that helps everyone moving forward."
13. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
How to Answer
If hired as the next Flight Attendant at Qatar Airways, your interviewer wants to know that you have the ability to take action without any direction from others when the situation would call for it. Talk to the interviewer about your capabilities when it comes to taking control of a situation by giving them an example of a time you did just that. Make sure the situation you describe carefully outlines the situation and your thought process in taking action immediately. Also, be sure to talk about the successful outcome of the situation.
Answer Example
"Our company launched a food bank initiative last year where teams would compete to see who could raise the most funds and donations for our local food bank in 30 days. We really didn't have anyone willing to take control of the team and track our progress, so I decided to do it myself. I am very organized and have the ability to motivate the people around me. It was very rewarding and worth the additional time. I'm happy that I did it because our team almost doubled every other teams' fund and donations. If hired as your next Flight Attendant, you can feel confident knowing that I have the drive and intelligence to make decisions on my own."
14. When did you realize you wanted to become a flight attendant?
How to Answer
While possessing the right skills and abilities is important for a role as a flight attendant, your interviewer will also be looking to hear that you have a distinct passion for the job, and they're looking to feel your passion for this work in your response as they look to hire you onto the team at Qatar Airways. As you prepare for your interview, think of how you can express your passion for this work by talking about how your dream of becoming a flight attendant came to be and what you would be most excited about, if hired. As you answer, be sure to express your desire to be innovative and customer service focused for the passengers at Qatar Airways.
Answer Example
"I have wanted to be a flight attendant since I was a teenager. My best friend had an older sister who was a flight attendant and her life seemed so glamorous. Now, I realize that it isn't all the glamour I once thought, but to have the ability to travel the world while I work would be incredible. I am very excited about this unique opportunity with a great airline like Qatar Airways."
15. How long do you see yourself as a flight attendant with Qatar Airways?
How to Answer
The job of a Flight Attendant is traditionally a very high turnover position and your interviewer is fully aware of the high amount of investment that Qatar Airways puts into the training and development of their staff. To try and gauge your long term commitment to Qatar Airways, your interviewer is posing this question. A hiring manager will not want to hire you if they think you will not stay in the position for very long. Assure the interviewer that hiring and training you would be worth the investment of their time.
Answer Example
"I see myself working as a Flight Attendant at Qatar Airways for the very long term. Travel is a passion of mine, and working for Qatar Airways would make that passion become a reality. As you can see from my experience, I have been very dedicated to my current job for over 10 years and have put a lot of thought into this career move; I am confident that it is right for me and my family."
16. If a passenger got violently ill during a flight, how would you handle this situation?
How to Answer
Being prepared for any situation on a flight is a key aspect of being a great Flight Attendant at Qatar Airways. Your interviewer will be looking to hear how you stay calm and cool during a situation like this, while also being resourceful in how you handle the situation to make the best experience for everyone on the flight. If you have experience handling a situation like this, be sure to describe that experience while demonstrating the specific steps you took to make the situation as successful as possible.
Answer Example
"Last week, I had a very ill passenger who was vomiting profusely. We had a doctor on board whom I asked for assistance so that we could determine whether it was an emergency or simply a virus or food poisoning. I offered the patient a new seat in an aisle closest to the washroom while moving other passengers to another seat on the flight. I was able to get the passenger comfortable with a warm blanket, ginger-ale and a cold pack. As an experienced Flight Attendant, I would be able to bring great experience handling emergency situations to the cabin crew here at Qatar Airways."
17. How would you rate your people skills?
How to Answer
The most successful Flight Attendants are often those who have great interpersonal skills and the ability to please passengers from all different backgrounds. Qatar Airways prides themselves on excellence in service to passengers and you would be an integral part of this mission if hired to be their next Flight Attendant. Your interviewer will be looking to gauge your people skills during your interview process by asking questions that get at your ability to get along with and serve others. This question is very direct and open ended, so do your best to really sell your interviewer on the great people skills you possess that would lead to success in this role.
Answer Example
"I would rate my people skills a 9/10. In my previous role, my supervisor often commented positively on my ability to relate to our customers well and provide excellent customer service. I was taught from a young age to treat every person with respect and dignity, and these are values that I still carry with me to this day. I also have a vast amount of experience working with people from different backgrounds, and I know this is important in this job working with passengers from many different countries and backgrounds."
18. Do you have a current passport?
How to Answer
Since Qatar Airways regularly flies internationally, you would be required to have a passport and meet certain visa requirements to be able to land in another country. First and foremost, a current passport would be required for the role if the airline does fly commercially, so be sure that you are able to speak to your current passport if it will be required for the position. If you don't currently hold a passport, ensure your interviewer that you are willing and ready to take the steps needed to obtain one.
Answer Example
"My passport recently expired, but I can renew it immediately. If required, I can pay the additional fee for a rush order on a passport. I fully realize that this job with Qatar Airways could find me traveling all over the world and I'm ready to make sure I meet all requirements for travel."
19. What type of emergency training have you completed?
How to Answer
Going into your interview, it is important to know that Qatar Airways requires their Flight Attendants to have CPR and first aid certification. With this question, your interviewer will be looking to hear if you do have any formal training in CPR and first aid. If you do, talk about your certifications. If you don't, no need to fret, as that doesn't disqualify you from the position; the airline sends new staff for formal training frequently. If this is the case, reiterate to your interviewer that you are willing and able to be trained in this aspect of the job if hired to be the next Flight Attendant at Qatar Airways.
Answer Example
"I currently do not have CPR certification, but I do understand this is a requirement of the job and would be ready for the training for that certification immediately upon hire."
20. Tell me what you know about Qatar Airways.
How to Answer
Ideally, your interviewer is looking to hear that you have done your homework on Qatar Airways prior to your interview, and hopefully even prior to applying, to prove that you have commitment to the job and have belief in their mission and values. Display to the interviewer that you have invested time into researching their airline by talking about some interesting facts you have found about them. Show you are engaged in the process and interested in their particular organization, and your interviewer will know that you are serious about this job.
Answer Example
"I have conducted a great deal of research on your airline and what I learned about Qatar Airways is really the reason I want to join your team. I am very impressed with the strong industry reputation you hold and the awards like Best Middle East Airline and World's Best Business Class. The fact that Qatar Airways grew from 4 aircraft to a 12 business strong airline group is amazing. This airline is growing at a rapid pace; I'd be very excited to join the team and be a part of that growth into the future."
21. Why do you want to work for Qatar Airways?
How to Answer
With many airlines to choose from in the middle east, your interviewer will be looking to hear why you have a passion and commitment to Qatar Airways. This is where it is very helpful to have conducted some research on the company prior to your interview. To really sell your interviewer on your passion and commitment to this job, try to match your own personal goals and values with that of the airline. Be sure to talk about the many awards and recognitions that Qatar Airways has received in recent years and their mission for excellence in everything that they do.
Answer Example
"I have a particular interest in Qatar Airways because of your strong reputation in the industry and the dedication you have to achieve excellence in all that you do. I have flown your airline as a first choice for the past 5 years and have not been disappointed in the quality service delivered. I'd love to be a part of that."
22. How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
How to Answer
Working as a Flight Attendant with Qatar Airways, you'll need to be prepared for any situation when it comes to working with passengers. Awkward, and sometimes humorous, situations will come up during your shift and you need to be able to handle them with ease. This situation can be common on long international flights at Qatar Airways and your interviewer will be looking to hear that you'll be able to mediate this situation with ease to find the best solution possible for all involved. Assure the interviewer that you can handle these types of situations with ease.
Answer Example
"If a passenger was snoring loudly enough to disturb the person sitting next to them, I would offer a new seat to the individual who was being disturbed if one was available. It would not be polite to wake the snoring individual. If a new seat was not available, I would offer them a complimentary beverage, movie, and some headphones to help ease their situation and make them comfortable."
23. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
How to Answer
It is very common for an upset passenger to take their frustration out on the cabin crew. As you answer this question, talk about the fact that the cabin crew is the face of the airline while passengers are cramped into a small cabin for hours on end, and it is only natural for some customers to become irritated and frustrated. In addition, talk about your ability to handle customers who act this way, if you were hired for this role at Qatar Airways. To help seal the deal on this question, don't hesitate to talk about the fact that Qatar Airways emphasizes compassion among all of their staff and that you have the ability to see through the eyes of those that you would serve in this role.
Answer Example
"People can get very cranky on flights because of the tight space and being in close quarters with strangers. They get frustrated when they're uncomfortable and can't improve their situation on their own. So, naturally, they look to us for solutions. Unfortunately, they typically reach out to us when they're already in a very poor mood. When this happens, it's very natural to not think rationally or clearly, and we become the most convenient outlet for their frustration and anger. It's understandable, and I don't let it get to me; I don't take it personally. I like to take care of people, especially when they're frustrated. As a Flight Attendant with Qatar Airways, the long international flights will be the most important to have this mindset in and I'm fully prepared for that in this role."
24. How tolerable are you of people?
How to Answer
As a flight attendant, you will often be in tight quarters with people who are rude, panicky, loud, and belligerent. Assure the interviewer that you are able to be tolerant of all types of people, no matter the situation that you are in. If you have direct experience in customer service and working with rude or belligerent people, be sure to talk about how you handled that experience with ease. In the end, your interviewer will be expecting that you can bring excellent customer service to the passengers of Qatar Airways under the most difficult conditions.
Answer Example
"I have worked in customer service-related positions for many years, and think I have just about seen it all. I have developed a thick skin and am able to tolerate even the rudest of people. That thick skin would prove to be essential in a flight attendant role, as I know that travelers are often experiencing the highest of highs or the lowest of lows. At the end of the day, passengers on Qatar Airways deserve the best service possible, and I'd love to help bring that to them."
25. Do you get motion sickness?
How to Answer
As a Flight Attendant with Qatar Airways, having motion sickness while in flight certainly wouldn't be good, as flying daily is an essential part of the job. Prior to even applying for this position, hopefully you considered your experiences flying and can handle the physical aspects of the job. With this question, your interviewer is simply looking to hear that you have experience flying and that you aren't prone to motion sickness that some people get when flying.
Answer Example
"I have flown on both large and small passenger planes and have never experienced any adverse effects like motion sickness. Prior to applying for this role with Qatar Airways, I put a lot of thought into being able to handle all aspects of this job and I'm really looking forward to the prospect of flying on a regular basis."