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Airline Steward Interview
Questions

28 Questions and Answers by Clara Canon

Updated December 18th, 2019 | Clara is a career coaching expert and has supported individuals landing positions in education, nonprofit, corporate, and beyond.
Job Interviews     Careers     Travel    
Question 1 of 28
How would you handle working closely with a colleague that you didn't get along with?
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How to Answer
Flight crews change on a regular basis, so you won't be working with the same people on every flight. That said, you will likely come across the same fellow airline stewards multiple times throughout your career. Given the customer-facing nature of the position, the interviewers want to ensure that you are capable of putting differences aside to perform well with your team members, even if you don't always get along. You'll want to emphasize keeping customer needs and experience first, which means leaving your grievances at the gate.
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1.
How would you handle working closely with a colleague that you didn't get along with?
Flight crews change on a regular basis, so you won't be working with the same people on every flight. That said, you will likely come across the same fellow airline stewards multiple times throughout your career. Given the customer-facing nature of the position, the interviewers want to ensure that you are capable of putting differences aside to perform well with your team members, even if you don't always get along. You'll want to emphasize keeping customer needs and experience first, which means leaving your grievances at the gate.

Clara's Answer
"We aren't always going to work alongside friends or people we get along well with, so it's important to focus more on what we're working on and less on who we have to work with. I try to regularly remind myself of what is needed and expected of me and my team at work and focus my energy on that while maintaining professional interactions and relationships with my colleagues, regardless of how I feel about them."
2.
Who would you choose to sit next to on a 24 hour flight?
Most interviews to become an airline steward offer few instances to answer questions and really stand out, so you want to make sure that all of your answers pertain as close to being an airline steward as possible - even a question like this!

Clara's Answer
"I would love to sit next to the Airline Steward with the longest career at this company. I'm certain that they would have some amazing stories to tell, great advice, and tips on how to overcome some of the challenging aspects of the job. It would be really informative and a lot of fun to learn from a leader in the industry, so that would be who I'd choose to sit next to on a 24-hour flight."
3.
Why do you want to work for this airline?
You will want to do extensive research on the company so you're able to clearly outline why they are the best for you. Look into current news about the company, the current leadership, and any information you can find on the company culture. The interviewers are looking for candidates that know and represent their company well.

Clara's Answer
"This airline is a leader in the industry and is respected for its reputation of safety, consistency, and customer service focus. I admire your efforts to serve through your widespread community engagement efforts alongside your ability to connect friends and families to one another. I have been a loyal passenger of this airline for several years and appreciate the attention to detail you put in even the little things, and I would love to give back to the airline all that it has given me over the years."
4.
Are you able to lift between 20 and 50 pounds?
Among other physical requirements, airline stewards are required to be able to lift anywhere between 20 and 50 pounds. Physical requirements vary by airline, so be sure to research the company's specific requirements to see if you meet the expectations. You'll want your answer to this particular question to be 'yes!'

Clara's Answer
"Yes, I can easily lift 50 pounds. Exercise and staying in strong physical shape is important to me, so I lift on a regular basis."
5.
Why do you want a career as an airline steward?
Be sure to go beyond 'I love to travel,' because this is the most common answer they will hear. Think deeply about why you actually want to be an airline steward, what skills you might enjoy employing in the profession, and how you'd like to grow in the career.

Clara's Answer
"I want to leverage my skills to serve others and support people in getting where they need to go. I am a very customer-focused employee, and I get a lot of energy out of working with others. Of course, I love to travel, but more than that I love to learn from the people I meet and the interactions I have with them. I believe this career perfectly aligns with my passions and career aspirations."
6.
If a customer refused to unplug and put away their laptop during takeoff or landing, what would you do?
The interviewers are looking for your ability to balance continued patience and customer-service mindset with a focus on safety and adhering to flight procedures. You might consider asking the customer another time to put away their device, and you might also include the reason as to why it is important to do so.

Clara's Answer
"If I walked by again and noticed that the customer hadn't unplugged and put away their laptop, then I would remind them that it is time to put away their devices. If they still refused to put it away, then I would inform them of the safety implications for themselves and other passengers on the flight. Sometimes, people are less inclined to follow rules that they don't understand, so I would make sure they knew the reasoning behind that rule."
7.
Are you able to be on your feet for prolonged periods of time?
Airline Stewards might have long-distance flights for 10+ hours, and they might cross the country twice in one day. One of the physical demands of the job is being on your feet and 'on' for hours at a time, so you want your answer to this question to be 'yes!'

Clara's Answer
"Absolutely. I have a strong retail background, so I am very accustomed to being on my feet and moving about for long shifts."
8.
Have you ever needed to employ any life-saving techniques in real-life, such as CPR or First Aid?
Airline Stewards receive extensive training on life-saving techniques and emergency protocols. Knowing these skills and techniques is one thing, it's another to use them in a real-life emergency situation. The interviewers are interested in your ability to step in and use emergency protocols under pressure. If you do not have an example of this, then draw a connection to another high-stress situation in which you've performed well.

Clara's Answer
"I have had to employ First Aid on several occasions. Most recently, I was watching a friendly neighborhood baseball game when the pitcher took a line-drive ball to the head. He dropped instantly, and I immediately ran out to check on him. I directed others to call an ambulance and contact his family while running a series of basic checks for memory and mobility. When the paramedics arrived, I gave them a quick run-down of what had happened and what I had checked for. I requested the location they'd be taking him to and relayed that information to his family for them to meet him there. He had suffered from a severe concussion at the time, though he is much better now and back to playing baseball!"
9.
Do you prefer to work independently or on a team?
Flight crews are heavily team-focused and require an emphasis on teamwork. You can reference comfort and ability to operate independently, though you will want your answer to lean towards being collaborative and working on a team.

Clara's Answer
"I value collaboration and leveraging strengths to create the best outcomes, so I thoroughly enjoy working on a team. I am also able to work well independently, particularly as it relates to a larger team objective."
10.
Do you have any questions for us?
If you make it through to a one-on-one interview, you will certainly be asked this question by the end. Make sure that you have questions to ask! Even if you've asked the same question to another recruiter, you might get new insight from your interviewer(s).

Clara's Answer
"Absolutely! I'd love to hear a little bit about your experience as an Airline Steward. What drew you to the job? What do you enjoy most about it, and what has been the most challenging? Finally, what do you think has been your number one quality that makes you a successful airline steward?"
11.
Tell me about the last time you lost your patience at work.
Work will not always be stress-free, and your interviewers know that. They are not looking for someone that never gets stressed, they're looking for someone that can navigate stress in a calm, controlled way. Being an airline steward means that you are almost always face-to-face with customers, so you need to be able to handle difficult emotions and situations with grace.

Clara's Answer
"Last week, I was working on a huge, time-sensitive project for a manager in my department. I booked a conference room to spread the materials out and get as much work done as I could in a short period of time. It was a lot to keep track of, but I made great time and even finished early. Right when I was finishing the project, that manager came into the room unannounced with an external partner to set up for a meeting. I still had the room booked for a full 30 minutes and I wasn't done tidying up my things, so I was really frustrated that I had to rush myself out of the room that was still in my name. I focused my frustration on quietly cleaning up my things and exiting the room quickly. Once I got the project fully wrapped up, I took a small break to grab water and take a deep breath. I knew that I needed to take a pause to address how frustrated I was, but I couldn't demonstrate my frustration in front of our external partner visiting, so I removed myself from the situation politely."
12.
Describe the best experience you've ever had with a flight crew.
Here, you are taking the perspective of the customer and what you recall to have had the greatest impact on you. Be sure to elaborate on why your response was the best experience and include that even the smallest experiences can have a great impact on customers.

Clara's Answer
"The best experience I've had was on the first of two flights home. The first flight had been delayed by over an hour, and my layover before the second flight was only an hour and a half. I was worried I'd miss my next flight, so I went to the gate crew to ask for a status update. They understood the difficult position I was in, and they bumped me up to a first-class seat so I'd be able to deboard the plane as quickly as possible. The pilots announced that they would do their best to safely make up as much time as possible in the air. As we approached the landing, the airline stewards kept us updated on our flight gates in the new airport and announced that anyone with a layover would deboard the plane first. They truly went above and beyond to ensure that we were able to all catch our connecting flights and experience as little stress on the flight as possible. The entire team worked together to do little things to make everything work out, and I will never forget it."
13.
If you had a long layover in an unfamiliar place, what would you do with your time?
One of the perks of the job is seeing new places all over the world. How would you take advantage of this benefit? When answering this question, be mindful of the expectations you'd be held to, such as no alcohol or substances within a certain timeframe prior to working. It's great to demonstrate your interest in maximizing your layovers, just be sure it doesn't appear to be at the expense of performing your job at the end of the layover. Keep it professional!

Clara's Answer
"My favorite way to discover a new place is on foot. I like to let my feet and spontaneity guide the way, so I'll just start walking and see where it takes me. I'd follow yummy smells and try local cuisine, I'd follow soothing sounds and take a river walk, and I'd follow anything eye-catching, like a string of shops or art galleries. By the end of my walks, I am usually ready to take a nice deep rest to gear up for the next leg of the trip."
14.
What does our dress code mean to you?
An airline's dress code is a reflection of their identity as a company. Dress codes can be very strict depending on the airline, and the interviewers want to ensure that you can draw meaning to the uniform and respect it as a symbol of the brand.

Clara's Answer
"I believe that the dress code is a direct representation of the airline. To me, that means it represents trust, respect, and loyalty. Trust that anyone in the uniform puts safety and customer experience first. Respect on two levels: 1) for the caliber of the airline and employees, and 2) for the treatment of customers. Finally, loyalty to passengers, safety, and travel."
15.
If you could be anywhere in the world right now, where would you be?
This is a fun question to elaborate on, so consider a place that will offer you the most to share. Personal stories and connections always stand out and can resonate well, so don't forget to share 'why' you'd choose your desired place.

Clara's Answer
"I would love to be in Paris, France. My very first trip outside of North America was a family vacation to Paris when I was younger, and I have very fond memories of traveling the streets, wandering the museums, and eating delicious food with them. That trip helped influence my interest in studying French. Now that I'm fully fluent in the language, I love to go back and make new memories."
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28 Airline Steward Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How would you handle working closely with a colleague that you didn't get along with?
  2. Who would you choose to sit next to on a 24 hour flight?
  3. Why do you want to work for this airline?
  4. Are you able to lift between 20 and 50 pounds?
  5. Why do you want a career as an airline steward?
  6. If a customer refused to unplug and put away their laptop during takeoff or landing, what would you do?
  7. Are you able to be on your feet for prolonged periods of time?
  8. Have you ever needed to employ any life-saving techniques in real-life, such as CPR or First Aid?
  9. Do you prefer to work independently or on a team?
  10. Do you have any questions for us?
  11. Tell me about the last time you lost your patience at work.
  12. Describe the best experience you've ever had with a flight crew.
  13. If you had a long layover in an unfamiliar place, what would you do with your time?
  14. What does our dress code mean to you?
  15. If you could be anywhere in the world right now, where would you be?
  16. What do you do if you notice a fellow employee texting in front of customers?
  17. What was your most recent post on social media?
  18. How has your most recent job prepared you to become an Airline Steward?
  19. What is your best quality?
  20. If the airline CEO came on board, what would you do?
  21. Describe a time when you had to de-escalate a situation.
  22. Do you speak any languages in addition to English?
  23. Describe a time you went above and beyond.
  24. What do you anticipate to be challenging about a career as an airline steward?
  25. How do you decompress after, or in the middle of, a stressful situation?
  26. Are you available to work holidays and weekends?
  27. What is a difficult situation you have had to face and how did you tackle it?
  28. Are you willing to relocate?
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