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Airline Steward Interview
Questions

28 Questions and Answers by Clara Canon

Updated December 18th, 2019 | Clara is a career coaching expert and has supported individuals landing positions in education, nonprofit, corporate, and beyond.
Question 1 of 28
Are you able to lift between 20 and 50 pounds?
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How to Answer
Among other physical requirements, airline stewards are required to be able to lift anywhere between 20 and 50 pounds. Physical requirements vary by airline, so be sure to research the company's specific requirements to see if you meet the expectations. You'll want your answer to this particular question to be 'yes!'
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Top 25 Airline Steward Interview Questions with Full Content
1.
Are you able to lift between 20 and 50 pounds?
Among other physical requirements, airline stewards are required to be able to lift anywhere between 20 and 50 pounds. Physical requirements vary by airline, so be sure to research the company's specific requirements to see if you meet the expectations. You'll want your answer to this particular question to be 'yes!'

Clara's Answer
"Yes, I can easily lift 50 pounds. Exercise and staying in strong physical shape is important to me, so I lift on a regular basis."
2.
Do you have any questions for us?
If you make it through to a one-on-one interview, you will certainly be asked this question by the end. Make sure that you have questions to ask! Even if you've asked the same question to another recruiter, you might get new insight from your interviewer(s).

Clara's Answer
"Absolutely! I'd love to hear a little bit about your experience as an Airline Steward. What drew you to the job? What do you enjoy most about it, and what has been the most challenging? Finally, what do you think has been your number one quality that makes you a successful airline steward?"
3.
Tell me about the last time you lost your patience at work.
Work will not always be stress-free, and your interviewers know that. They are not looking for someone that never gets stressed, they're looking for someone that can navigate stress in a calm, controlled way. Being an airline steward means that you are almost always face-to-face with customers, so you need to be able to handle difficult emotions and situations with grace.

Clara's Answer
"Last week, I was working on a huge, time-sensitive project for a manager in my department. I booked a conference room to spread the materials out and get as much work done as I could in a short period of time. It was a lot to keep track of, but I made great time and even finished early. Right when I was finishing the project, that manager came into the room unannounced with an external partner to set up for a meeting. I still had the room booked for a full 30 minutes and I wasn't done tidying up my things, so I was really frustrated that I had to rush myself out of the room that was still in my name. I focused my frustration on quietly cleaning up my things and exiting the room quickly. Once I got the project fully wrapped up, I took a small break to grab water and take a deep breath. I knew that I needed to take a pause to address how frustrated I was, but I couldn't demonstrate my frustration in front of our external partner visiting, so I removed myself from the situation politely."
4.
Do you prefer to work independently or on a team?
Flight crews are heavily team-focused and require an emphasis on teamwork. You can reference comfort and ability to operate independently, though you will want your answer to lean towards being collaborative and working on a team.

Clara's Answer
"I value collaboration and leveraging strengths to create the best outcomes, so I thoroughly enjoy working on a team. I am also able to work well independently, particularly as it relates to a larger team objective."
5.
Describe the best experience you've ever had with a flight crew.
Here, you are taking the perspective of the customer and what you recall to have had the greatest impact on you. Be sure to elaborate on why your response was the best experience and include that even the smallest experiences can have a great impact on customers.

Clara's Answer
"The best experience I've had was on the first of two flights home. The first flight had been delayed by over an hour, and my layover before the second flight was only an hour and a half. I was worried I'd miss my next flight, so I went to the gate crew to ask for a status update. They understood the difficult position I was in, and they bumped me up to a first-class seat so I'd be able to deboard the plane as quickly as possible. The pilots announced that they would do their best to safely make up as much time as possible in the air. As we approached the landing, the airline stewards kept us updated on our flight gates in the new airport and announced that anyone with a layover would deboard the plane first. They truly went above and beyond to ensure that we were able to all catch our connecting flights and experience as little stress on the flight as possible. The entire team worked together to do little things to make everything work out, and I will never forget it."
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