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British Airways Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
Where do you see yourself five years from now?
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How to Answer
It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.
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Answer Examples
1.
Where do you see yourself five years from now?
It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

Rachelle's Answer #1
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within British Airways. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Rachelle's Answer #2
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with British Airways. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
2.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
3.
What work situations excite and motivate you?
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

Rachelle's Answer #1
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
Rachelle's Answer #2
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
4.
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

Rachelle's Answer #1
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Rachelle's Answer #2
"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."
5.
All employees of British Airways are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within British Airways.

Rachelle's Answer #1
"
Rachelle's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
6.
Employees of British Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

Rachelle's Answer #1
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Rachelle's Answer #2
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of British Airways."
7.
How will you earn the trust of your coworkers?
Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers at British Airways:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
8.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

Rachelle's Answer #1
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Rachelle's Answer #2
"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
9.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
10.
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle's Answer #1
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."
Rachelle's Answer #2
"I am well trained on how to react in urgent, distressed, and mayday situations. In an emergency, my first course of action is to ensure the passengers are prepared."
11.
What do you hope to gain most from your time with British Airways?
The interviewer would like to see that you are wholeheartedly interested in working for British Airways. What are your hopes and expectations from your time with British Airways? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1
"After reviewing the culture and mission of British Airways, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
Rachelle's Answer #2
"What I hope to gain most by working with British Airways is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
12.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."
13.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what British Airways offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show British Airways what I can do!"
14.
What unique qualities about yourself would you bring to British Airways?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit British Airways, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I speak three languages and have a degree in International Studies which would be significant assets to British Airways should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
15.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
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Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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30 British Airways Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Where do you see yourself five years from now?
  2. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  3. What work situations excite and motivate you?
  4. When you suffer a setback, how does that emotionally affect you and your work?
  5. All employees of British Airways are expected to wear a uniform to work. Are you comfortable with this policy?
  6. Employees of British Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  7. How will you earn the trust of your coworkers?
  8. Tell me about a time when communication became an issue when working on a team.
  9. If you could start your career over again, what direction would you take?
  10. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  11. What do you hope to gain most from your time with British Airways?
  12. How do you determine priorities when you have multiple tasks at hand?
  13. How does this position fit into your career goals?
  14. What unique qualities about yourself would you bring to British Airways?
  15. What experience do you have using team-based messaging applications?
  16. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  17. What are your salary expectations?
  18. Personality fit is important to us at British Airways. How would you describe your personality?
  19. Rate your communication skills from 1-10 with proper examples backing your given rating.
  20. How do you get along with others at work?
  21. At British Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  22. When have you had to shift your priorities in response to sudden changes?
  23. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  24. List the top 3 skills that will make you an ideal team member at British Airways.
  25. Why are you the best choice for British Airways?
  26. In order to work for British Airways you are required to pass a criminal record check. Are you comfortable accommodating this?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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