How to Answer: How do you respond to a client who continues to reschedule or tells you that they do not have time to meet with you?
Advice and answer examples written specifically for an Account Executive job interview.
5. How do you respond to a client who continues to reschedule or tells you that they do not have time to meet with you?
Why the Interviewer Asks This Question
The interviewer is trying to determine if you can be resilient when someone repeatedly reschedules on you. If they are asking this question then it is probably something that every account executive experiences in their role with the company.
Written by Judy Smith on March 13th, 2022
What to Avoid
Do not discuss that no one has ever rescheduled with you or you refuse to reschedule appointments. Avoid sharing if you have had any frustrations with someone who has continuously rescheduled.
Written by Judy Smith on March 13th, 2022
How to Answer
Share an example of how someone rescheduled with you and how it ended up closing them. Discuss how you approach those who are trying to reschedule after the second or third appointment.
Written by Judy Smith on March 13th, 2022
Answer Example
"I always like to give the client grace when they need to reschedule as you never know what is going on in someone's life personally. After a customer has rescheduled with me for the second or third time I usually make certain to narrow down a day or time that they absolutely know they do not have any important obligations. I reiterate that I understand that things come up however there are opportunities this month that I do not want them to miss out on. I let them know the appointment will be efficient and will email an outline along with any attachments for them to review to maximize our time spent. Customers sometimes reschedule because they think that their time is not worth getting on a call but if you display exactly the rundown of how their time will be used then they tend to show up more."
Written by Judy Smith on March 13th, 2022