Do not discuss that no one has ever rescheduled with you or you refuse to reschedule appointments. Avoid sharing if you have had any frustrations with someone who has continuously rescheduled.

Share an example of how someone rescheduled with you and how it ended up closing them. Discuss how you approach those who are trying to reschedule after the second or third appointment.

"I always like to give the client grace when they need to reschedule as you never know what is going on in someone's life personally. After a customer has rescheduled with me for the second or third time I usually make certain to narrow down a day or time that they absolutely know they do not have any important obligations. I reiterate that I understand that things come up however there are opportunities this month that I do not want them to miss out on. I let them know the appointment will be efficient and will email an outline along with any attachments for them to review to maximize our time spent. Customers sometimes reschedule because they think that their time is not worth getting on a call but if you display exactly the rundown of how their time will be used then they tend to show up more."