How to Answer: How have you approached renewals?
Advice and answer examples written specifically for an Account Executive job interview.
19. How have you approached renewals?
Why the Interviewer Asks This Question
The interviewer is trying to determine if you have experience selling certain types of products and services that often involve renewals. They want to see if you have had to sell a product or service that is not just a one-time service.
Written by Judy Smith on March 13th, 2022
What to Avoid
Avoid discussing things that you do not like about renewals or the challenges you have faced with them. Only discuss challenges if you are going to share how you overcame them.
Written by Judy Smith on March 13th, 2022
How to Answer
Share your experience surrounding renewals and how it would relate to the role that you have applied for. Talk about the success you have had in renewals and KPIs that you had to meet if you had any.
Written by Judy Smith on March 13th, 2022
Answer Example
"In my current role, there is a product I sell that involves a renewal every six months. One way that I have been successful in renewals is by doing monthly check-ins with the clients who have purchased that product. I make sure to look at how often they have used it and provide best practices with how they can make optimize the product to their benefit. I have found that the clients need to learn how to use the product and need some additional training after the purchase in order to retain them."
Written by Judy Smith on March 13th, 2022