How to Answer: Give me an example of a time when you had an idea to enhance the sales process and how you implemented it.
Advice and answer examples written specifically for an Account Executive job interview.
27. Give me an example of a time when you had an idea to enhance the sales process and how you implemented it.
Why the Interviewer Asks This Question
The interviewer wants to know if you have made improvements in the past that you have shared to improve the team. They want to know how you go about sharing best practices with a team or company.
Written by Judy Smith on March 13th, 2022
What to Avoid
Do not share that you think all sales processes are perfect and don't need improvement. Avoid discussing every negative thing about a sales process that you don't like.
Written by Judy Smith on March 13th, 2022
How to Answer
Discuss an example of when you have enhanced the sales process in the past. If you have never made improvements or implemented anything then share some small changes you made to a script or helped another team member improve on.
Written by Judy Smith on March 13th, 2022
Answer Example
Our enablement team is involved in helping us implement new ideas. I was one of the account executives involved in a new product launch and realized that more of my clients who were involved in the trial used the product in an unconventional way. They preferred to use the mobile version of the solution which meant we needed to put more effort into developing our phone applications. When I brought this to the enablement team the company quickly took feedback from my trial clients and implemented a better solution. This made the launch more successful for the entire team and company.
Written by Judy Smith on March 13th, 2022