Account Executive Mock Interview

Master 30 Account Executive interview questions covering sales strategy, client relationships, and revenue growth.

WRITTEN BY JUDY SMITH

QUESTION 3 OF 30

What do you know about our products or services?

The interviewer is trying to gauge whether you performed any research on the products and services and how deep that research was. Another reason they ask this question is they are trying to determine whether you have a history of selling any similar products and services along with your confidence in learning theirs.

Avoid acting as if you know their products or services. If you don't, they will easily be able to tell if you have not done your research. Avoid discussing products and services that are not similar to theirs unless it relates to how you can add value to their current sales process.

If you have done your research then let them know that you have and how you have previously sold similar products or services in prior roles. If you have not sold similar products or services or have not done the research, discuss what products and services you have been successful in. End your answer with why you have been successful and how you can bring that same success into the role that you are interviewing for.

"I have briefly looked at the products and services listed on your website and noticed that you sell ABC product. In my role at XYZ company, I sold a similar product that paired very well the CRM platform and this increased my average sale by 30% once I started to sell them as a package. My experience in selling similar products along with my history in quickly learning new products and services make me confident that I will excel in this role."

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30 Account Executive Interview Questions & Answers

Jump to any question in the set.

01 What experience do you have in sales or as an account executive? DISCOVERY 02 What are three skills you think are necessary to be a successful account executive? BEHAVIORAL 03 What do you know about our products or services? DISCOVERY 04 What methods do you use to get new clients? What do you find works best? OPERATIONAL 05 What do you see as the key skills when closing a sale? DISCOVERY 06 What are some key performance indicators (KPIs) or goals that you were reviewed on in your previous role? OPERATIONAL 07 Walk me through how you spend a typical day in your current position. OPERATIONAL 08 What attracts you to this industry? DISCOVERY 09 What would you say your one or two biggest failures or mistakes have been? What did you learn from them? BEHAVIORAL 10 What are some of the challenges you see that are facing this industry? DISCOVERY 11 What do you use for lead management? How do you follow-up with your leads? What is your follow-up method? OPERATIONAL 12 How do you approach cold-calling? OPERATIONAL 13 What are ways you build rapport with a new customer? OPERATIONAL 14 How have you approached renewals? OPERATIONAL 15 Tell me about a recent customer who tried to cancel without giving a reason and what you did to retain them. BEHAVIORAL 16 Which part of this position would you have the most learning curve in? OPERATIONAL 17 What is the most difficult client you had to close and what did you learn from it? BEHAVIORAL 18 How do you respond to a client who continues to reschedule or tells you that they do not have time to meet with you? BEHAVIORAL 19 What is a skill that you are working on strengthening? DISCOVERY 20 How do you regroup and recover after multiple rejections? BEHAVIORAL 21 What teammates do you communicate with the most in your role and how beneficial are they to you and the sales process? OPERATIONAL 22 How would you handle a client who wishes to cancel due to finding a new product that they think fits the needs of their business better? SITUATIONAL 23 What do you think is the most rewarding part of being an account executive? DISCOVERY 24 Tell me about a client that you lost and what you learned from it. BEHAVIORAL 25 What type of environment do you do your best work in? DISCOVERY 26 Let's say you're half way through the sales month and you are not on track to meet your quota. How do you approach the remainder of the month? SITUATIONAL 27 Give me an example of a time when you had an idea to enhance the sales process and how you implemented it. OPERATIONAL 28 What do you do to improve your sales skills? DISCOVERY 29 What is one piece of advice you have been given as an account executive that you still use today? DISCOVERY 30 What are you looking forward to the most with this position? DISCOVERY

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Written by Judy Smith

30 QUESTIONS & ANSWERS · ACCOUNT EXECUTIVE