Wells Fargo HireVue Interview Questions & Answers
Below is a list of our Wells Fargo interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Discovery Questions
- 10. Diversity Questions
- 11. EQ Questions
- 12. Job Satisfaction Questions
- 13. Leadership Questions
- 14. Problem Solving Questions
- 15. Salary Questions
- 16. Stress Questions
- 17. Teamwork Questions
Accomplishment
1. What do you consider your greatest achievement?
Why the Interviewer Asks This Question
This question allows you to share something you achieved in your career that you are proud of. How you answer this question will indicate your experience and skill level, where you are at in your career, and your work ethic. So try to offer an example that goes beyond the extra mile. As Wells Fargo says on their website, "Be great at execution! Make decisions that benefit clients and shareholders. Act with a sense of urgency. Simplify transactions and processes. Measure success based on business results and customer/team satisfaction."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
The HireVue algorithms are designed to remove personal bias and analyze behavioral cues after recording your interview. It is supposedly far more accurate in predicting performance than human evaluators. However, there are methods to improve your performance. You aren't fooling the algorithm; instead, you are doing everything you can to deliver a more accurate portrayal of who you are as a professional.
The algorithm will analyze your facial expressions, eye movements, body movements, clothing details, and vocal inflections. By using these data points and examining the consistency between your answers the algorithm will endeavor to determine your level of authenticity and how confident you are of your statements. However, there are mannerisms you'll need to avoid that the algorithm can easily misinterpret and could negatively affect your chances of winning an in-person interview.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I feel like one of my greatest achievements was receiving employee of the month at my last job in college. I take a lot of pride in my work ethic and giving my all, and being recognized for my contributions felt good."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"At my current job, I had a client who wanted financial advice, and I met with them as their new financial planner. We created a smart portfolio and built a strong relationship based on communication and trust. Over time, we made adjustments to their portfolio. I knew they didn't have much risk tolerance and preferred safer long-game investments. I have a feel for volatility in the market, and there was one company that was a safe stock to have a lot of holding in when they first signed on, but I noticed it had some shake-ups in their executive management that concerned me. It didn't make big news, but I had a bad feeling about what I was learning and reached out to my client. It took some convincing, but we moved those investments away from that stock. Within a day, they announced even more drastic leadership changes that caused the stock to plummet. When we sold, we made quite a profit, which we invested in some stronger companies, and my client didn't lose a dime."
Written by Kevin Downey on January 2nd, 2023
Behavioral
2. Who is your role model and why?
Why the Interviewer Asks This Question
By having a clearer picture of your role model, the hiring authority who reviews your interview later will get a better idea of your character, principles, and leadership style. So take time in advance to think of your role models, mentors, or personal heroes who might have shaped your character. After sharing who your influence is, take the time to explain why.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
In any interview, you can always expect icebreaker questions designed to get you out of interview mode and open up and relax a little. In a HireVue interview, the algorithm could use this question to contrast the real you from your interview performance, identify inconsistencies, and analyze the authenticity of your answers. So try to remain as consistent as possible. Be professional yet sincere at all times. Be filtered, friendly, and confident.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"My grandmother is my role model. She would give me money for my birthday and the holidays and deposit it in the high-interest savings account she opened for me. She said that when you take good care of money, it will grow like a tree. Just keep tending to it, and it will grow."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I would say my role model is Warren Buffett. He was self-made and is the greatest philanthropist of all time and a source of inspiration. One of my favorite quotes of his is, 'If you aren't willing to own a stock for ten years, don't even think about owning it for 10 minutes.' I recite this to my clients frequently."
Written by Kevin Downey on January 2nd, 2023
Behavioral
3. How would you define the importance of integrity?
Why the Interviewer Asks This Question
Describe your code of ethics and how your honesty and integrity guide you. One of Wells Fargo's core values is ethics, and they have an ethical code of conduct for all their employees, which states, "We must demonstrate ethics and integrity in all we do; hold one another accountable to the highest ethical standards; and speak up when we see something that could cause harm to our customers, communities, employees, or our company's reputation. We have a responsibility to always act with honesty and integrity. When we do so, we earn the trust of our customers. We have to earn that trust every day by behaving ethically, rewarding open, honest communication, and holding ourselves accountable for the decisions we make and the actions we take."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
When answering this question, remember that the HireVue algorithm will assess your integrity by evaluating how honestly you present your answers, so respond as sincerely as possible. The algorithm could interpret some non-verbal cues as signs of dishonesty, such as avoiding eye contact with the camera, hiding your mouth or eyes with your hand, fidgeting, or repetitively moving your hands or feet. Others include stroking your chin, shifting your weight frequently or changing position, playing with your hair, or pressing your fingers to your lips. So try to remain conscientious of your body language, maintain eye contact with the computer camera, and believe in what you say.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I view integrity as how honestly a person conducts themself. I consider myself an honest person and always try to do the right thing. I have a strong sense of morality and am very trustworthy."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"Integrity is one of my core values and is the backbone of the buildup of my character. My coworkers have told me that I can be honest to a fault. If I make a mistake, I will be the first to inform my supervisors. I would much rather them hear it from me. I explain my action plan to remedy my mistake and express what I've learned to assure them the mistake won't happen again. I will never turn a blind eye to wrongdoings. If I witness a teammate doing something unethical, I'll give them a deadline to change course and admit to their mistake. Otherwise, they'll put me in the uncomfortable position of informing management. These are the consequences of their actions, which they are responsible for, just as I am accountable for mine."
Written by Kevin Downey on January 2nd, 2023
Behavioral
4. What do you consider your greatest attribute?
Why the Interviewer Asks This Question
This is an opportunity to showcase your merits and what you uniquely offer as a candidate. So take advantage of this shot to put your best foot forward. Think about how you answer this question before it is presented, and perform your homework on the company and the traits of their ideal candidate.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
You'll want to prepare as much as possible before your HireVue interview begins. When an interview question appears on your screen, you'll have half a minute or less to prepare before it starts recording. You'll only get one shot at it and have no more than three minutes to deliver your answer. However, it will evaluate your communication skills throughout the set, so try to answer as succinctly and intelligently as possible, and never run out the clock because you think you need to. If the time runs out and cuts you off before you've finished answering, that won't speak well for your communication skills.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I am a workaholic. I sometimes don't know when to stop, but I take pride in always giving my all. I am the first to volunteer for any task and consider myself a clutch player."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I would say that my positive attitude is one of my greatest attributes, along with my above-average communication skills and energy level. I often set the pace. I have a strong track record of promoting a strong sense of teamwork and collaboration. I lead by example and promote camaraderie."
Written by Kevin Downey on January 2nd, 2023
Career Goals
5. Why are you looking for employment?
Why the Interviewer Asks This Question
In any interview, the goal of this question is to identify any potential red flags and determine whether you are leaving your current employer on amicable or acrimonious terms. Ultimately, making a positive career move is an excellent reason to leave a current employer, with their blessings and well wishes, versus leaving what you might call a toxic work environment and potentially bringing that toxicity with you. Consider how to phrase your reasons for looking for employment at this stage in your career.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
HireVue offers several packages to their clients. Some have a HireVue screen for only the top performers with their report and analysis and filter out the rest. Others don't request the report and review the recorded videos themselves. Another feature allows the hiring authority to review multiple recorded interviews side by side to compare the candidates to each other with each question. But it's best to go into each question knowing this, and perform at your best, regardless.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I just finished college and moved back to college. I am now looking for opportunities in my hometown. I want to fit the right fit, which has to be mutual. Wells Fargo seemed like the perfect fit, and the company seems to have goals and a work environment in line with what I am looking for. Likewise, I believe I possess the qualities Wells Fargo is looking for in their candidates."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"When I started with my current employer, I had a set of goals to accomplish towards my career growth. Over the last five years, I have succeeded in achieving those milestones, and my current employers were very generous in facilitating these goals. However, every year I revise my career plan. It has since evolved, as have the directions I want to take in my career. Unfortunately, my current employer cannot facilitate this. They have offered me promotions to accommodate; however, there doesn't seem to be much opportunity for growth beyond those positions. So, I've given them a few months' notice, and I have their blessings, and we are working together to facilitate a smooth transition for them and me."
Written by Kevin Downey on January 2nd, 2023
Career Goals
6. Why Wells Fargo?
Why the Interviewer Asks This Question
This question reveals your motive for competing for a position with them. They want to know if you are just trying to land a job anywhere or if they are at the top of your list. One of the keys to answering this question is to thoroughly research their company, their value propositions, and the nuance of their company language, such as keywords and phrases, and try to incorporate them into your response in a naturally free-flowing manner.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some valuable statements from their website which may be of use in answering this, and similar questions;
"At Wells Fargo, we understand that you're looking for more than just a job - you're looking for a better life. That's why we provide opportunities that go beyond just your career. Whatever living a well life looks like to you, you'll find what it takes to make it happen here. Remember, every employee contributes to the culture of Wells Fargo -- with the words we use, the actions we take, the way we treat each other, and how we treat our customers. We will build a strong culture together by meeting companywide expectations that align to "Who we are." These clear and common expectations ensure that everyone understands and lives the Wells Fargo culture in our interactions with each other, our communities, and our customers."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Remember, the HireVue algorithm will analyze your voice for intonation, fluctuations, stutters, stress on certain words, or long pauses. It will also examine your non-verbal cues, such as eye movements, hand gestures, posture, or body language, such as folding your arms or protecting your neck. It will also study your professional appearance, such as how tidy and clean your clothing and surroundings are.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"There are many companies that may consider themselves competitors to Wells Fargo, but the opportunities for growth from within are simply not as appealing as what Wells Fargo has to offer."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I want to build my career the right way. I have no interest in bouncing from job to job. I want to work with the right company that will develop me professionally and is interested in retaining their workforce and promoting a healthy work-life balance. According to everything I have found on Wells Fargo's website, the company meets those qualifications and is, therefore, at the top of my list."
Written by Kevin Downey on January 2nd, 2023
Career Goals
7. Where do you see yourself in five years?
Why the Interviewer Asks This Question
This question aims to determine your long-term career goals, whether you have a plan, and whether you look at this job with Wells Fargo as a long-term employment opportunity. If you have a five-year career plan, revisit it, and customize it to a career with Wells Fargo just as you would your resume and query letter. If you don't have a five-year career plan, consider drafting one. Take your big-picture goals of where you would like to be in five years, break them into smaller, more attainable goals, and customize them to the opportunities Wells Fargo could present.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some of the value propositions Wells Fargo posts on their careers page to recruit new talent: "What are you waiting for? At Wells Fargo, you have the chance to be your best self. We know that opportunity looks different for everyone. That's why we give you plenty of options to develop your career. Take a training class. Join an Employee Resource Network. Meet new people volunteering in your community. The opportunities for development are endless! Consider the possibilities and start working toward your career goals today."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Make sure you are in a relatively quiet place with as little background noise as possible. The camera angle should be at eye level. Positioning it too low will make you come across as domineering. Too high, and you'll seem too weak or small. Center it, and make sure your lighting is balanced. Maintain eye contact in front of the camera as if you're speaking face-to-face with a person. Be mindful of your facial expressions. Furrowing your brow while concentrating on how to answer a question can easily be misinterpreted as exhibiting anger and raise a red flag.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"When researching places to work, I found that Wells Fargo seems to stand up for what is right and take the welfare of the workforce seriously. This company is a great fit for what I am looking for in an employer."
Written by Kevin Downey on January 2nd, 2023
Answer Example
I've carefully thought through my career goals in my five-year career plan, and I update it every six months. I also take my work/life balance very seriously because I always want to be at my professional best and take every measure to shore myself up for success. The opportunities for development at Wells Fargo seem to be the best choice for meeting my targets! This is why they are at the top of my list.
Written by Kevin Downey on January 2nd, 2023
Career Goals
8. What motivates you on the job?
Why the Interviewer Asks This Question
Evaluate your long-term career goals, and examine where you want to take your career with Wells Fargo or what you'd like to attain over the next five years. You'll use these to set clear expectations for them to motivate you on the job. This way, you'll demonstrate you are ambitious and have a lot of drive to succeed. However, if you answer this question by suggesting you'd like a leadership role eventually, this sets no clear expectations, timeframes, or specifies an actual job title with better benefits. In this scenario, they have no pressure to deliver, can keep dangling the carrot indefinitely, and reaching that goal could end up being as far off as 5 to 10 years in the distance, if at all.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Wells Fargo uses language on their careers page that suggests the qualities their ideal employees should embrace. Subtly suggesting that you identify with these qualities will increase your professional worth. For example, they state: "Learn and grow: Embrace challenges with enthusiasm. Be tenacious in overcoming obstacles. Ask others for feedback. Take personal accountability for understanding and delivering on your goals and commitments."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Research the language they use on their website and choose your words carefully. You want to only use words that are naturally part of your vocabulary. Paraphrase when necessary and look up terms that better apply to you. Consider professional adjectives such as patient, disciplined, passionate, enthusiastic, genuine, career-focused, ambitious, and persistent. Moderate your tone, speaking slowly and at a measured pace, and try to appear relaxed. Remember, if you end up talking too fast, it could communicate to the algorithm that you are nervous and trying to rush through the interview.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I am motivated by moving forward in my career. I have carefully laid out my career goals and will share them with my employer. Knowing that I am in charge of my development and that my employer is willing to facilitate the growth I am after within reasonable timeframes motivates me."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I can be motivated by opportunities for achieving my ideals for success. To me, success looks like accomplishing my career goals, milestone by milestone, while bringing my best attitude, leading by example, and setting the pace. I intend to leave work every day with a sense of accomplishment, looking forward to returning the next day for more."
Written by Kevin Downey on January 2nd, 2023
Communication
9. Tell us about a time you experienced a communication breakdown at work.
Why the Interviewer Asks This Question
Communication breakdowns occur often, whether with your teammates, leadership, or clientele. The trick here is to communicate that you are a highly developed communicator who can adapt to the communication style of others and carry the extra weight of those who have less developed communication skills than you. Some bullet points worth mentioning when exploring this topic are empathy, active listening, mirroring, and situational observation.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
The HireVue algorithm will evaluate your communication skills, both verbal and non-verbal, putting your skills to the test. Before you sit down for your interview, record yourself answering some of these questions to study your body language and what it says about you, as well as your intonations and speech crutches or tics, such as "like," "you know," "um," "uh," "er," "ah," "so," among others. Also, try to choose words with positive associations rather than negative connotations. Take every measure to present yourself as a clear communicator and professional and practice.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"The first time I led a team project, I didn't communicate properly what everyone's role was and what was at stake. I took for granted the report I had with everyone, but the work ended up being subpar. I remember my supervisor pulling me aside and asking what happened, and I vented about how each person let me down. My supervisor gently explained that the only common factor was me and that my instructions were more likely to blame. I learned a lot, took some courses on how to enhance my communication, and read a few books on the subject as well. Since then, that hasn't happened again."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I had an employee who took on a team project for the first time. I performed several check-ins with them and every member of their team and discovered the instructions that each team member received were vague and didn't offer the big picture or the stakes involved. I pulled the employee challenges with leading the team and suggested they hold daily huddles to touch base with their staff and ensure their message was on point. Three days later, I realized they did not have a huddle, so I revisited this messaging, and the next morning when we held the huddle, the messaging was meek, unassertive, and unclear. I sat down with each employee, asked them how they were doing on their project, and touched base with each one of them, sharing the big picture and informing them of the stakes of their part of the project. Through this passive, one-on-one approach, I was able to steer the project around. When the project was completed, I touched base with the team leader, gave them detailed feedback, and clarified their growth opportunities and where they needed to focus on their communication skills."
Written by Kevin Downey on January 2nd, 2023
Compatibility
10. What makes you a good fit for this position?
Why the Interviewer Asks This Question
This is a common question that aims to reveal not only whether you have done your research and studied the type of employee they are looking for but that you have an ideal working environment in mind that will ensure your job satisfaction and stave off burning out on the job. It will assure the hiring authority that you have the potential to be a long-term employee who will remain productive and won't contribute to turnover. So when answering this question, explain why you are a good fit for this position but why this position is a good fit for you.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some of the value propositions Wells Fargo has posted on their website to recruit the right talent for their organization: "A company culture we can all take pride in! We have adopted a set of principles to anchor our company culture. Embrace Candor. Do what's right. Be great at execution. Learn and grow. Champion diversity, equity, and inclusion. Build high-performing teams. We call these our company expectations, and they apply to every single employee, at every level, and in every role. These expectations guide how we conduct ourselves, work with our colleagues, and make decisions. And they are the keys to our success, as people and as a business."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
This question will allow the assessment vendor to evaluate how confident you are that you're the right fit for this opportunity and if you're pursuing it for the right reasons. Your answer could reveal if you are shooting for the stars or a more realistic target, depending on how confident you seem. It will study your verbal and non-verbal cues for confidence. The last stage of your practice run should be looking at the camera and trying not to look at yourself on the screen, which could be misinterpreted as looking down, a sign of lacking confidence.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I am very passionate about the financial industry and am driven to succeed. My previous employer told me that I am a clutch player. I consistently aim to go above and beyond and am excellent at balancing my personal and professional life. I have a great attitude and get along with everyone I work with, and people enjoy having me around."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I have carefully scrutinized many opportunities and identified with your company culture. It is my goal to work for a company where I would feel proud to work, especially concerning its values and principles. I love your employee expectations - embrace candor, for example. I've been told I am very candid or beyond honest, and I pride myself on always doing what is right. I am great at executing my goals and following through and following up. I am driven to learn and grow and develop myself and my career. I am indeed a champion of diversity, equity, and inclusion. I have strong leadership potential and excellent team-building skills. I think these things make us an excellent fit for each other."
Written by Kevin Downey on January 2nd, 2023
Compatibility
11. Where did the first Wells Fargo open?
Why the Interviewer Asks This Question
Another approach to answering questions about your company knowledge is approaching your research as if you are getting a head start on your onboarding and embracing the company's history, values, and culture. By doing this research, you'll more effectively communicate that you are the right fit for the job.
For example, did you know there is a Wells Fargo Museum? "History comes alive at the Wells Fargo Museum in San Francisco. On the same block where Wells Fargo first opened for business in 1852, visitors can explore artifacts from our past and reflect on the people who helped build our world today."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
In any interview, try not to come across as being caught off guard by a question. Demonstrate that you are relaxed, confident, emotionally mature, and prepared for anything that comes your way. Communicate clearly, enunciate your words, and avoid stutters and long pauses. Additionally, even though you want to practice, you also want to avoid sounding too rehearsed, which carries the risk of making you sound wooden. Lastly, in a HireVue interview, you want to maintain eye contact with the camera lens to render as if you're speaking face-to-face with a person. Remember, the hiring authority might be reviewing the footage later, so this is for their benefit as much as it is for the algorithm's analysis.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"The first branch of Wells Fargo opened in San Francisco, CA."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"On the same block as the Wells Fargo Museum, which rests on Montgomery St, between California St and Sacramento Street, in San Francisco, CA."
Written by Kevin Downey on January 2nd, 2023
Compatibility
12. When was Wells Fargo founded?
Why the Interviewer Asks This Question
Wells Fargo proudly proclaims on their website that they have been serving customers since 1852. But when answering questions like this, you can showcase your work ethic by going above and beyond. Show off your company knowledge.
For example, their website under their history states: "For generations, we've been helping people go further. From exchanging gold coins for paper checks to enabling online transactions, we're continually innovating so our customers can get ahead. On March 18, 1852, our founders, Henry Wells and William G. Fargo, built an innovative start-up to help customers build businesses and manage money in a rapidly changing world. Their dedication to finding creative solutions and advocating for more inclusive communities continues to inspire generations of change-makers to build the history of what's next."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Remember, you want to maintain relaxed and confident body language and facial expressions. When confused or concentrating, we tend to furrow our brow or redirect our gaze. However, this could easily be misinterpreted by the algorithm. So practice relaxing your brow and widening your eyes. Tilt your head slightly and nod slowly. Speak softly and with ease.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Henry Wells and William G. Fargo founded Wells Fargo on March 18, 1852, in San Francisco, CA, four years after the Gold Rush reached its peak in 1848. This boom of prospectors created an opportunity to help customers build businesses and manage money."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"Henry Wells and William Fargo previously formed American Express with John Butterfield, which started as an express mail service based out of Buffalo, NY. Then Henry Wells and William Fargo saw a budding opportunity to provide express banking services to prospectors of the California Gold Rush, where they primarily transported gold. This was when they formed Wells Fargo out of San Francisco, CA. Their express method was via stagecoach, hence the famous logo they still identify their branding with today."
Written by Kevin Downey on January 2nd, 2023
Competency
13. How do you feel we stand apart from our competitors?
Why the Interviewer Asks This Question
While researching the company, research their competitors. Reflect on your personal experience, as this can hold value and offer a unique perspective. But most importantly, learn how Wells Fargo prides themselves on having a competing edge. For example, Wells Fargo suggests that they consider their workforce as a competitive advantage, "People as a competitive advantage. Encourage well-being and celebrate success. Recognize and leverage each other's contributions and talents. Share best practices and embrace new ideas together. Develop yourself and others."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
While preparing for your interview, you'll want to present yourself as a professional. Remember, your surroundings are a reflection of you and what you'll bring to the company. Dress appropriately for the role, and make sure your clothing is clean, ironed, and professional. Your space should be organized, with minimal distractions, and work-appropriate. Their focus should always be on you and not on your background.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I feel Wells Fargo is correct in their claims that their people are their competitive advantage. It's all about hiring the right people, collaborating on your mutual success, and helping each other grow."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"Hiring the right people, with diversity and inclusion in mind, will foster innovation, which will give a company a competitive advantage. Finding the right people and investing in each other's growth will encourage mutual success and give a company a competing edge."
Written by Kevin Downey on January 2nd, 2023
Conflict
14. Describe a time you faced a conflict with a member of your team.
Why the Interviewer Asks This Question
This question focuses on your sense of teamwork, communication skills, mediation skills, and interpersonal skills. Anytime you discuss conflict situations at work, remember that the word 'conflict' can have many meanings, and how you interpret the question can be telling. It could refer to a scheduling conflict, a conflict of interest, or a conflict of ethics. Any time you explore a personality conflict in an interview, be careful with how you answer the question. The last thing you want to do is inadvertently suggest the problem employee in this scenario was you.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
When showcasing how you embrace their culture and values, highlight your sense of empathy, how you treat others with respect, how emotionally intelligent you are, and how enhanced your communication skills are. For example, here are some of the expectations Wells Fargo has of their employees; "Make sure that people feel included, valued, supported, and heard. Engage in courageous conversations. Know what's right and do what's right; if you don't know, ask. Be open, honest, and transparent. Raise concerns and escalate early. Take accountability for all actions and decisions made."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Remember, the HireVue algorithm will evaluate your body language throughout your interview. Therefore, you'll want to be highly self-aware and try not to revert to the emotional state of the conflict as you recount it. It is not uncommon for emotional recall to occur when discussing traumatic experiences. The algorithm may pick up defensive cues such as narrowing of the eyes, folded arms, or furrowing one's eyebrows. Avoid any posture that could be viewed as insecure, closed-off, unapproachable, hostile, or disinterested. Try to come across as open, confident, friendly, and relaxed.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I was checking in with a team member whose performance was slipping a bit as of late. I was concerned and thought I could help. But when I offered to help, they lashed out at me, accusing me of throwing them under the bus. I paused and asked them why they would assume that. I kept asking clarifying questions and calmly listened to the reasons they'd felt a bit victimized. I empathized with them and explained my motive for trying to help them. After a moment, they apologized. I then asked why they would've instantly assumed the worst of me, and they apologized and told me they had recently gone through a volatile relationship breakup. I suggested that their performance was hurting their reputation and that taking a little time off to recenter themselves would be less damaging than showing up while not being at the top of their game with their performance or attitude. They took my advice, and when they returned to work, they were their old self again."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"Recently, a team member suggested they were going to abandon me on a project we were working on together, saying they were planning on quitting soon. This was upsetting to hear, but I asked them why they were considering quitting, and they replied by saying our work environment was toxic. I naturally disagreed, and I thoroughly enjoyed working with everyone on our teams. I suggested that this person's attitude was likely the real source of the problem, and it was the disapproving responses of others that they viewed as toxic. I suggested that they stick around and put their all into the work they plan on leaving behind so that they could shore up some solid references. They took this advice and changed their attitude to land a better job. In the end, everyone started responding more positively to them and their more positive attitude, and eventually, they became employee of the month. After inadvertently turning their performance around, and how they gained in popularity at work, they never did quit."
Written by Kevin Downey on January 2nd, 2023
Customer Service
15. Give an example of a situation where you had to deal with a difficult customer.
Why the Interviewer Asks This Question
This question aims to reveal the degree of your patience, ability to cope with stress, and ability to work with a wide variety of personalities. How you answer will indicate your experience level and job satisfaction. It will also reveal how well you will complement their environment and culture. "Serving our customers and communities: It doesn't happen with one transaction, in one day on the job, or in one quarter. It's earned relationship by relationship."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
When delivering your answers, try not to be in the emotional state of that moment. Practice being in the emotional state you want to convey. If the example you've thought of doesn't allow you to remove yourself emotionally and observe it situationally, think of another. You want your answer to resonate with authentic sincerity.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I recently worked with a customer who was quite upset about the fees they were charged for their premium checking account. It was a monthly fee of twelve dollars. They insisted that they never once let their balance drop below the minimum balance of five thousand dollars. However, there was one day that month when they allowed the balance to drop, but they brought it back up above the minimum the same day. I waived the fee, but they were still upset, saying that wasn't the point, and they thought it was the balance at the end of the day that counted, not at any point of the day, and that they were misled. I asked them if they still had the account portfolio we sent home with them, and they did. So I guided them to the paragraph where it detailed all of this. I told them how these things can be frustrating and that I have trouble reading them thoroughly, let alone remembering all these details myself. I empathized with them, expressed how we valued them as customers, and reminded them I reversed the fee, considering how they did bring the balance back up. They later thanked me, and that was that."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I had a customer who kept changing their mind about how they wanted to invest in their stock portfolio. I was trying to help them make smart decisions with their mutual fund, but they kept trying to move their money around, invest in risky ventures, and do the quick flip sell. They were acting like they were in the casino. I arranged a meeting with them, and we met over coffee across the street from the firm. I asked them what their endgame was. They said they wanted to maximize their retirement account. So I broke down the long game for them, again quoting Warren Buffett, 'If you aren't willing to own a stock for over ten years, down even think about owning it for ten minutes.' He was insistent that he has this friend who is an insider who keeps giving him tips. So I convinced him to leave his retirement alone, and we would create another portfolio to invest a small amount of money and see how his friend's tips play out. They agreed. Sadly, they lost this small amount in a brief time. They later thanked me for saving their retirement from themselves, and we left it alone."
Written by Kevin Downey on January 2nd, 2023
Customer Service
16. Describe your customer service philosophy.
Why the Interviewer Asks This Question
When working for another company, you are a representative of their brand. Another common industry term referring to this is 'brand ambassador.' Your professional and personal conduct should reflect this. Every person you engage with, on and off the clock, is a potential customer. Consider this when sharing your customer service philosophy and how you would retain a customer's brand loyalty and convert new customers in the future through your character and conduct.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
When answering this question, explore your customer service philosophy and write it down. Then explore Wells Fargo's philosophy and approach and compose a hybridization of the two in a manner that is in accordance with your character and true nature. Here are some statements Wells Fargo makes on their approach to customer service:
"Our customer focus is one of the characteristics that distinguishes us from our competitors. Our customers are always our priority. We do what's right for our customers by: Helping them make informed financial decisions and being honest and fair in our dealings and communications with them. Protecting customer confidential information and data. Responding promptly to complaints and treating all customers in a fair, consistent, and responsible manner. If you're ready to contribute to Wells Fargo's vision of helping our customers succeed financially, our professional development programs can give you the tools, network, and experience you need to achieve, and even surpass, your goals."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
With questions such as this, the algorithm will evaluate whether you believe what you are saying or if you are attempting to tell them what they want to hear. So you will want to answer with honesty and sincerity. Believe in your truths and yourself, and it should come through in your answer.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Do your job, and take care of your customers. Protect their interests and their assets. Make them feel valued, heard, and appreciated. Treat them with kindness, humility, and appreciation."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"We've all heard the expression, 'the customer is always right.' But that is a generalized statement. It should say that the customer is always valued and always heard. Trust should be earned, and as a stakeholder, the customer should be treated as one of you. Make every effort to retain their loyalty and trust, and communicate with open transparency. Identify their pain points and desires."
Written by Kevin Downey on January 2nd, 2023
Discovery
17. Introduce yourself.
Why the Interviewer Asks This Question
This question is typically the first asked in an interview. It aims to see how you present yourself. Similar to an elevator pitch, it is your moment to hook them into considering you as a viable candidate. Convey who you are as a person and as a professional. The basics you'll want to share are the four stages of who you are as a professional, encompassing your career journey: who you are, why you are here, where you come from, and where you are going.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are several value propositions Wells Fargo uses to recruit talent to their company, highlighting the work environment and culture. "Work where you feel valued and your opinion matters. Don't be shy. Bring yourself to work. No dimmer, no filter. Your past, present, and future self is welcome. There are no requirements except just to be who you are. We all want to feel like we matter. Because we do. At Wells Fargo, you're always welcome, seen and heard. We are committed to allowing you to show up as you are. It's simple. No fancy words or unmet promises. Join us and learn more about how we're working together to create a better company for all."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
In a HireVue assessment, avoid rambling or communicating in a non-linear or messy fashion. Avoid delivering roundabout answers. Before your interview, compose a capsule bio of about 200 words. This should cover a description of your life relevant to the position. Personal information worth sharing is where you were born, a blurb about your parents and upbringing, significant educational and professional achievements, any role models or inspirational moments, and why you are here today. Rehearse it, ensuring you come across as relaxed, engaging, and relatable.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I was born and grew up in Shreveport, LA. My grandparents taught me the value of money at an early age, about the time I was really into Westerns, and they taught me about how many of those wild west banks were formed. I became passionate about finance and started playing with the Robinhood app throughout college. I graduated at the top of my class and am now ready to enter the industry as a professional, which led me to one of the doors of Wells Fargo."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I was born and raised in California, and I've been a working professional in the banking industry for my whole career, straight out of college. I started working for Lincoln Savings and loan, which was later absorbed by Great Western Bank, which was later absorbed by Washington Mutual, which was later absorbed by JP Morgan Chase. I've gone through many internal changes and structures over the years, am adaptable, and have grown in my career. Yet, I have gotten to a place where I crave a little more stability and decided it might be worth exploring a move to one of the most stable in the field, and that's with Wells Fargo. I don't mind working for JP Morgan Chase; they're a good company. But I never chose their company, rather than ending up there. So I wanted my next move to be on my terms."
Written by Kevin Downey on January 2nd, 2023
Discovery
18. What are some of your hobbies?
Why the Interviewer Asks This Question
Try to make yourself interesting, relatable, and memorable when answering this question. Keep your answers consistent with each other. If you suggest that you eat, drink, live, and breathe the world of finance in everything you do and then state that your hobbies have nothing to do with finance, this will present a red flag. Exemplify the qualities you purport through your hobbies and personal interests.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
The assessment vendor's algorithm will evaluate your consistency and whether you unintentionally contradict yourself or your resume. If you answer one question one way and a similar question differently, it will not only cast doubt on your honesty but your attention to detail as well.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I enjoy going to the gym and getting in a good workout. I take a few classes at the gym as well. Beyond that, I attend a book club twice a week, which is just an excuse to socialize. When I'm not doing that, I am visiting my parents."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I love reading about the stock market and staying up to date on any changes or developments in the industry. Occasionally, I'll bury my nose in a good book or snuggle up on the couch in front of a good movie or series. But primarily, I love going to the park with my dog and tossing the ball."
Written by Kevin Downey on January 2nd, 2023
Diversity
19. Are you comfortable working in a diverse and inclusive environment?
Why the Interviewer Asks This Question
This question tests your cultural competence and experience engaging with those from different backgrounds than yours. How you answer will indicate how comfortable you are with yourself and to what degree you are a team player and focus on collaboration and innovation.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Explore Wells Fargo's many statements on diversity and inclusion, which they have posted on multiple pages on their website for their current and future employees and current and future customers to see.
"Diversity and inclusion: Collaboration and inclusiveness are central to how we work because the best solutions are often those that draw on our diverse ideas and perspectives. As employees, we have a responsibility to: Do our part to help Wells Fargo to serve and earn business from a wide variety of communities and stakeholders. Integrate diversity into our sourcing processes. Help create an environment where all team members can contribute, develop, and fully use their talents. Keep an open mind about new ideas and listen to different points of view."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Conveying cultural competence requires interest, openness, and curiosity. Nonverbal indicators for these emotions are leaning in, tilting your head as you speak, smiling, and making eye contact. Signs of discomfort and avoidance could be interpreted as negative bias and antipathy. Such nonverbal cues include decreased positivity, less eye contact and more gaze aversion, fewer smiles, greater interpersonal distance, and increased blinking. Consider these points when formulating your answer.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I look forward to learning more about everyone I work with, regardless of their cultural upbringing or walk of life. I treat everyone with sincere dignity and respect, whether you are a coworker or a customer. We are all human, and in that regard, all have common ground on which to build a relationship."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I promote and support diversity and inclusion. I'm a people person, through and through. My curiosity drives me to want to know more about you, your life, and who you are. I look forward to having my cultural awareness expanded every day and collaborating with my team, regardless of who you are or where you come from."
Written by Kevin Downey on January 2nd, 2023
EQ
20. How do you define empathy?
Why the Interviewer Asks This Question
Wells Fargo puts a lot of emphasis on empathy, as it is the backbone of its core values. So spend time before your interview examining how you employ the practice of empathy in your professional dealings, whether with your teammates or with your clientele. Perform your research on their company and identify how you already embrace their philosophy.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some of the ways Wells Fargo details their approach to empathy; "The importance of soft skills: Transformational leaders need to be good at more than just business. They must also possess soft skills, or habits based in emotional intelligence (EQ). A recent study looked at 12 soft skills proven to impact business performance, including empathy, self-awareness, mentorship, adaptability, conflict management, inspiration, and teamwork. Embracing soft skills can help navigate big decisions, high-pressure situations, conflict resolution, and constructive criticism."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Try to exhibit an emotionally mature perspective. Focus on the positives. Nonverbal cues for empathy are smiling softly and slightly raising your eyebrows while maintaining eye contact and slightly tilting your head while nodding slowly. Posture yourself in a relaxed and comfortable position while keeping your palms open.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I view empathy as being able to identify the emotional needs and wants of others - their desires and their pain points. Then you need to communicate your understanding of their needs and deliver."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I would say that empathy, whether it comes naturally to you or not, is a necessary soft skill to possess as a professional. You can't possess empathy unless you are truly self-aware and emotionally mature. One can identify when others are being governed by their emotions, at which point it is necessary to adapt your communication style to theirs, as appropriate to the situation. You would then employ enhanced communication skills with empathy, ensuring they feel heard and validated. Only when you've effectively done this can you help them."
Written by Kevin Downey on January 2nd, 2023
EQ
21. How do you cope with feedback?
Why the Interviewer Asks This Question
Wells Fargo encourages their employees to come forward and offer feedback, especially when it is an issue of ethics. "Embrace candor: Say what you mean in the moment. Share clear, honest, direct feedback with colleagues and managers. Be both direct and respectful." They also encourage their employees to take ownership of their development, which typically means being proactive and seeking feedback rather than trying to fly under the radar and waiting for feedback to come to them. "Learn and grow: Embrace challenges with enthusiasm. Be tenacious in overcoming obstacles. Ask others for feedback. Take personal accountability for understanding and delivering on your goals and commitments." This is why they are posing this question.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Speak sincerely and be confident and relaxed, maintaining a friendly demeanor. Smile with both your mouth and your eyes. Keep your body language open and your tone steady, even, and consistent. When conveying that going above and beyond is your status quo, it should come across as second nature.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I consider myself an emotionally mature person, eager to learn and grow. I proactively learn from my mistakes, examine what went wrong when a mistake is made, and have a strong track record for not repeating them. I seek out feedback, and whenever I receive feedback, unsolicited or not, I am eager to learn from it."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I need feedback. As part of my character, I crave it. I seek validation for my efforts, but I also need to learn from my mistakes as a professional. No matter how good you are at your job, everyone needs an outside perspective now and again. We are sometimes blind to our shortcomings, no matter how much of an eagle eye we have for all the details. However, if I detect an element of emotion behind the feedback someone is giving, then I have to question the authenticity of the feedback itself. It's important to evaluate how genuine the feedback is and whether it is coming from a place of helpfulness. I try to respond to feedback with as much emotional maturity and professionalism as possible."
Written by Kevin Downey on January 2nd, 2023
Job Satisfaction
22. What are you looking for in an employer?
Why the Interviewer Asks This Question
Interviewers ask this question to determine if you feel this is the right job for you. They are looking for the right long-term fit and will view the candidate they choose to bring on board as an investment. Before even considering you for another interview, they want to know how close you hit the mark, and they're hoping how you answer this question will inform them of how viable a candidate you are. The other aspect of this question is to learn more about why you are considering leaving your current employer and what this move, voluntary or involuntary, will say about you as a professional.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
The following statement from their website should inform you of the kind of employee they are looking for and how they value their employees. "At Wells Fargo, employees are our most valuable resource and a key competitive advantage. We want to be an employer of choice, a company where people matter, teamwork is rewarded, everyone feels respected and empowered to speak up, diversity and inclusion are embraced, and how our work gets done is just as important as getting the work done. Our belief in this strategy puts a strong emphasis on engaging our employees. Engagement is an emotional connection with, and commitment to, Wells Fargo where we feel included, valued, and supported to do work that energizes us, and where we are inspired to go farther together, for one another, our customers, and our communities."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Sometimes, when concentrating or trying to deliver a thoughtful response, we furrow our brow or redirect our gaze. However, this could easily be misinterpreted by the algorithm as confusion, aggression, or frustration. So instead, practice maintaining eye contact with the camera, widening your eyes, and relaxing your brow while slightly tilting your head and nodding slowly. Speak slowly and with confidence.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"An employer who fosters a truly collaborative environment, where the team has a real camaraderie. Where everyone feels acknowledged and rewarded for their efforts, the mood is high, and everyone looks forward to coming back to it the next day. I want our leaders to feel like coaches and my coworkers to feel like a team. I'm looking for an employer who can foster that kind of environment."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I'm looking for an employer that includes everyone in the big picture. Too often, I have worked with management that glosses over the company's objectives. But as a member of the team, I want to feel included in the big picture. I want our efforts to feel valued and encouraged, to be respected and rewarded for our contributions, and to be engaged with, developed, and our voices to be heard, where we are empowered to speak up. I want to work with an employer who works together with their teams."
Written by Kevin Downey on January 2nd, 2023
Job Satisfaction
23. How do you strike a balance between your personal and professional life?
Why the Interviewer Asks This Question
Anytime a company asks how you maintain a work-life balance, they want to know how likely you are to burn out on the job. So this question offers you an opportunity to assure them that not only do you establish boundaries where your personal life or personal issues aren't likely to interfere with your performance of professional conduct. Describe how organized you are while displaying your strong time management skills on and off the job to establish a balance. This will ensure you run on time or ahead of schedule, rarely need to take your work home with you, can cross everything off your list, and experience less stress.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are the value propositions Wells Fargo presents where they share how they are willing to contribute to your work-life balance. "FLEXIBILITY: You deserve the flexibility to live a balanced life! If recent years taught us anything, it's that flexibility is everything. You're more adept than ever at balancing life's competing priorities while adapting to fluid working conditions. You're not about to sign on with a company that insists on an outmoded, rigid work/life approach. A hybrid schedule is available with many of our corporate positions, giving you the flexibility to work from home on some days and at the office on others. For banking positions requiring you to work onsite, you'll enjoy time off and benefits that support balancing work and life."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
When words and statements are incongruent with your tone, facial expressions, or mannerisms, it is commonly considered an indication of limited emotional intelligence or burnout syndrome. It suggests a lack of self-awareness of one's nonverbal cues as inconsistent with your narrative. Therefore, HireVue's algorithm will try to interpret your true feelings, intentions, and attitudes over the words you choose. So you want to ensure you're consistent throughout your interview.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I do everything I can to reduce my stress levels in my personal or professional life. I am organized with my time and always arrive at work early. I listen to music, go to the gym, and manage my time well. I prioritize my time and take care of my needs proactively, promptly, and appropriately."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I strike a balance by establishing boundaries between those two spheres. I first establish a balance with my time. As soon as I head home at the end of a workday, I fill up my gas tank. It is always full. Then I take care of any errands that need to be done proactively. Then I'll go home and take care of everything I need to do the following morning, from making the following morning's coffee to packing a lunch to setting out my clothes. Once I know I've managed my time, I'll do whatever I need to do to reach a mind-body-spirit balance. This includes going to the gym, reading, or preparing my meals for the week to ensure I am eating right. I also dedicate the time appropriate to my relationships and household chores. This way, my personal life doesn't bleed over into my professional life, and vice versa."
Written by Kevin Downey on January 2nd, 2023
Leadership
24. Have you ever mentored or coached someone professionally?
Why the Interviewer Asks This Question
This question focuses on your sense of teamwork as much as your leadership potential. Some are interested in advancing themselves via any opportunity they can. Then some see the success of the team as a whole and their contribution to any team effort as their success. Consider your best examples of times you helped the success of others on your team and what you did to train, develop, or advance the goals of others on your team.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some of the qualities Wells Fargo looks for in a leader, according to their code of ethical conduct; "Every employee is expected to be a leader. Be a role model for ethical leadership and support your fellow employees. Provide ongoing, actionable coaching and feedback. Complete required training in a timely manner. Set clear performance objectives. Build high-performing teams. Reward successful execution."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Try to make your responses as structured and concise as possible. This is why it is recommended to use the STAR method when structuring your answers. Address each answer by first offering the SITUATION involved with your example. Then move into the TASK this situation required. Then share the ACTION you took and the RESULT of your actions. This will add structure to your answers.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I haven't coached anyone formally, but I always do what I can to help others. Whether I am sharing my methodologies, tips, and tricks or showing them the proper or more expeditious way of doing things, you'll always find me helping out the others on my team, whether seasoned or new, and doing everything I can to get everyone on the same page with the aim of the inner workings of our team to run more smoothly."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I have helped multiple new hires with their onboarding. Honestly, I'd gotten used to our supervisors leaning on me in this regard. But my coaching never stops there. I enjoy being a mentor and take every opportunity to help develop those on our teams."
Written by Kevin Downey on January 2nd, 2023
Leadership
25. How would you describe your leadership style?
Why the Interviewer Asks This Question
Whether you have leadership experience or not, spend some time before your interview determining how you would define your leadership style and which of the five main leadership styles best define you. Reflect on the occasions where you have supported your team and led by example, especially where you have conducted yourself with integrity.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are some excerpts from an article on Wells Fargo's website about identifying your style of leadership. "In the same way skill sets aren't mutually exclusive, being an effective leader isn't about having one "right" leadership style. Good leaders often adapt their approach based on the situation at hand and the team they're working with. To figure out whether you need to adapt your leadership style, start by identifying your strengths and weaknesses. Then, create a list of leadership tactics that work best with your team and business model. Note where your strengths and weaknesses intersect with effective leadership tactics. After you've noted which of your skills tend to be the most effective, research different leadership styles to see if you naturally identify with any of them. This can help you develop your skills and identify similar leaders to look to as examples. Take time to identify how and when you are most effective, then cultivate your own leadership style based on those traits."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
To exude the qualities of a confident leader for your HireVue interview, research the body language of a confident and relaxed person in a seated position. Pump yourself up with physical exercise to manifest confidence. Go into a private space with a mirror, look yourself in the eye, and give yourself a pep talk. Raise your arms, stretch your back, and make yourself as big as possible. Then practice your answers in front of the camera and record your voice to cast away any insecurity, nervousness, or self-doubt. Share what you have to offer and why you believe in what you have to say.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I would say I am a transformational leader. I take the time to understand the unique strengths and weaknesses of each member of our team, capitalize on their strengths, and never exploit their weaknesses. It's important to identify how an employee's weakness can be utilized as a strength in its own right and then developed."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"I would say that I am an influencer who is democratic in my approach to developing and transforming those I am working with. You want to identify the strong suits of each employee, place them where they will have the greatest sense of accomplishment, and help shift their perspective on their weaknesses. Take the time to show you care and are interested in helping them improve and grow as professionals."
Written by Kevin Downey on January 2nd, 2023
Problem Solving
26. Describe a mistake you made at work and what you did to correct it.
Why the Interviewer Asks This Question
This question aims to reveal your level of emotional maturity and how you emotionally react to your mistakes. The true test of character is whether you take ownership of your mistakes and what you learn from them. According to Wells Fargo, "We are all accountable for our decisions and actions, especially managing the risks inherent in our roles and appropriately escalating issues and violations of which we become aware. If mistakes are made, we acknowledge them and act to correct them."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
The assessment vendor will study your performance for signs of discomfort or dishonesty. Verbal cues they'll analyze to identify if you're exaggerating or not being completely honest include repeating a question before answering, speaking in sentence fragments, displaying a change in speech pattern, irregular speech, and rising and falling tone. When your words don't match your gestures, your gestures will be seen as the truth. Maintain eye contact and confident body language, be comfortable, and speak from the heart.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Early on, I accidentally mispunched a deposit. As soon as I noticed it, I informed my supervisor of the mistake, informed them that I would immediately correct it, fill out the appropriate paperwork, and inform the client of the discrepancy that had been corrected, with apologies for the confusion. They agreed with the course of action, and I implemented it."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I once delegated a project to a coworker to create a customized portfolio for an established client interested in some of our other products and services. I told them they could find the customer's information on the top of my call-back tray on my desk. Later, towards the end of my day, a supervisor asked if I would handle a potential customer who called dissatisfied with the previous service they received at another bank. The supervisor trusted me with this task, and I told them to put the customer's info on my call-back tray on my desk. I didn't realize the employee I'd given the previous task didn't go to my desk for our established client's info until the end of the day. So, instead, they called the potential customer who wanted specialized care. Their communication was messy amid the confusion, and we lost the opportunity for this client. I apologized to my supervisor,\ and assured them this type of mix-up wouldn't happen again."
Written by Kevin Downey on January 2nd, 2023
Problem Solving
27. How do you effectively manage multiple priorities at the same time?
Why the Interviewer Asks This Question
This question aims to reveal your work style, organizational skills, approach to multitasking, and systems approach to prioritizing urgent and nonurgent tasks. How you answer could offer insights into your attention to detail and emotional maturity.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
Be mindful of the nonverbal cues that could be interpreted as nervous or stressful behavior. Some that the algorithm could pick up on are fidgeting (small movements of your hands or feet), swaying, shifting your weight, rocking or tilting back in your chair, leaning to one side or the other, straightening and freezing your posture, cradling your neck with one or both hands, crossing your arms, cracking your knuckles or biting your nails. Remain objective and confident, keeping your face and posture relaxed and your body language open and at ease.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"I have sharp attention to detail and am adept at tracking all the moving pieces using several systems I've developed to make sure no balls are dropped. One cannot properly prioritize without a clear view of all the moving pieces."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"You have to have a clear view of the big picture. Some people confuse the big picture as only what lies on the horizon, as the ultimate macro-goals you are trying to accomplish, built up from all those smaller micro-goals. But the big picture also includes what lies directly before you, behind you, and in your periphery. It requires high-level attention to detail and includes addressing those small sparks which hold the potential of turning into fires. It includes making sure you are tending to everything small and less pressing while being able to project the most expeditious way of reaching your destination. Do you steer your ship blindly into the storm, not having noticed it brew until the last second, or do you notice it far off, make a slight adjustment to your coordinates, avoid the storm, and experience hardly any delays? It is with this approach that I effectively manage multiple priorities at the same time."
Written by Kevin Downey on January 2nd, 2023
Salary
28. What kind of salary are you looking for?
Why the Interviewer Asks This Question
Answering questions about your salary in a HireVue interview takes some nuance. When discussing salary, it is best to engage the hiring authority in some back-and-forth negotiation. However, in this situation, you should probably stick to the facts. Doing this effectively will take some planning and research. You'll want to look at your current earnings at your present job, your projected earnings, and anything that can establish your professional worth. Anything that contributes to your costs of living can be discussed here (bonuses, stock options, retirement, etc.). But first, research what Wells Fargo offers regarding their benefits and perks, and determine where they are lacking compared to your current situation. Then, when it comes time to start your interview, you can volunteer the facts of what you currently receive, the pay you would like to start with, and where you would like to be over the next year.
Written by Kevin Downey on January 2nd, 2023
Focus Your Answer On
Here are the benefits Wells Fargo advertises for some of their qualifying employees; "401(k) Plan, Discounts & savings, Commuter benefits, Adoption reimbursement, and Education benefits."
And here are some of the value propositions Wells Fargo advertises, which should not be instead of a good salary, but in addition to: "MEANINGFUL CAREER: So much more than just a paycheck. Some people base career decisions solely on the size of the paycheck. But not you. You want to know you're making a difference. Living up to your potential. Receiving critical support, appreciation, and recognition along the way. As a world-class financial services leader, we're uniquely equipped to provide the skills-stretching challenges and guidance you'll need to broaden your horizons and thrive professionally, with a sense of purpose. And all this while earning a handsome paycheck."
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
When discussing salary, don't clam up or lose your confidence. Continue to deliver a consistent interview. Showing your personality can go a long way, just like live interviews or phone calls. Even though you are talking to the algorithm, you want to imagine you are speaking to a real person. Try to come across as relaxed as possible, speaking in a level yet enthusiastic tone. Maintain eye contact, and smile softly.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Currently, I am earning $XX,XXX with bi-annual reviews and accompanying pay increases. My benefits are comparable to what you are offering at Wells Fargo. With the job market's current standing, I decided to explore whether this was the right time to accelerate my career by evaluating opportunities elsewhere. I am interested in discussing this topic further in person."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"I currently earn $XXX,XXX.XX annually. In the past, I have had annual pay increases of about ten percent. I have frequent reviews and very engaged development sessions and mentoring, and my career goals have been adequately engaged and met through the participation of management. I am looking for a combination of engaged development and career growth in tandem with reasonable compensation for my contributions."
Written by Kevin Downey on January 2nd, 2023
Stress
29. How do you cope with stress on the job?
Why the Interviewer Asks This Question
This question aims to gauge how well you cope with stress. Anytime you discuss experiencing stress at work, you want to strike a chord of emotional intelligence. It is human to experience stress while on the job. The trick, as a professional, is to communicate you have a firm grip on your stress and that your emotions never get the better of you.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
When recalling stressful situations, avoid reverting to the emotional state of stress. Aim to convey that you keep calm under pressure through your choice of words and your verbal and non-verbal cues. Practice and meditate on those moments where you acted decisively and drove success for your teams. Focus on your sense of accomplishment and let your confidence and emotional maturity shine.
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Letting your stress have you, instead of you having the stress, is problematic and can result in task paralysis. So, despite the stress you experience, it is okay to permit yourself to feel the stress, but you must recognize it for what it is. You have to keep moving forward and find a way around the obstacle in front of you. One foot in front of the other."
Written by Kevin Downey on January 2nd, 2023
Experienced Example
"One of my most defining characteristics is my attitude. I consider myself emotionally grounded and enjoy a good adrenaline rush now and again. Stress can be a great source of energy, and it is important to be self-aware at all times. However, if you can identify that adrenaline rush, you can recognize it for its benefits. I capitalize on it and get to work. I look at it as a burst of caffeine."
Written by Kevin Downey on January 2nd, 2023
Teamwork
30. How do you define teamwork?
Why the Interviewer Asks This Question
When researching their website, you'll be able to find language that effectively answers many of the questions posed throughout your interview set. Take note of their language and value statements. Integrate their language into your answers naturally when possible. This will inform them that you've identified them as an ideal match for what you are looking for and already embrace their culture and values.
Written by Kevin Downey on January 2nd, 2023
What You Need to Know
As Wells Fargo puts it, "As employees and representatives of Wells Fargo, we always value and support one another. We believe everyone on our team is important and deserves respect. We treat one another with fairness and dignity; we do not tolerate discrimination, harassment, or intimidation. When working with others, we let them know that they are expected to act in a manner consistent with our sense of fair treatment and equal opportunity. We respect, honor, and appreciate one another."
Written by Kevin Downey on January 2nd, 2023
Entry Level Example
"Teamwork is doing everything you can, with every resource of your disposal, towards the ultimate goal of the company. The company is the group of people behind it. That group is built up of teams, and you are all working towards a common goal, so help everyone else out. Their goals are your goals, and you are together one."
Written by Kevin Downey on January 2nd, 2023
Answer Example
"Teamwork is fostering an environment where each member values and supports one another with mutual respect, fairness, and dignity. Your goals are their goals, so treat each other with respect, honor, and appreciation."
Written by Kevin Downey on January 2nd, 2023