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The Mount Sinai Hospital Mock Interview

Question 34 of 42 for our The Mount Sinai Hospital Mock Interview

The Mount Sinai Hospital was updated by on June 1st, 2022. Learn more here.

Question 34 of 42

Mount Sinai Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my company rewarded my employees for coming to work 10 minutes early. Also, a bonus was added for every month with zero sick days. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end, than the cost of lowered productivity due to absent employees. The program was successful, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

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How to Answer: Mount Sinai Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

Advice and answer examples written specifically for a The Mount Sinai Hospital job interview.

  • 34. Mount Sinai Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

      Why the Interviewer Asks This Question

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Written by Ryan Brown on September 11th, 2018

      Focus Your Answer On

      Focus on providing a work-related example showcasing your problem-solving skills. You want to assure the interviewer you have the skills they are looking for in their ideal candidate.

      Written by Krista Wenz on June 1st, 2022

      1st Answer Example

      "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my company rewarded my employees for coming to work 10 minutes early. Also, a bonus was added for every month with zero sick days. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end, than the cost of lowered productivity due to absent employees. The program was successful, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Written by Krista Wenz on June 1st, 2022

      2nd Answer Example

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

      Written by Ryan Brown on September 11th, 2018

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Two months ago, the percentage of prescription deletions was at 13%. I started having my technicians call a week ahead to remind patients to pick up their medications and also updated courtesy fill profiles based on the trends I saw. I've seen a 2% decrease in deletes since then, and we are hoping for more improvement as we update automated messaging reminders."

      Rachelle's Feedback

      Awesome example, and a well laid out response.

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