How to Answer: How do setbacks emotionally affect you and your work?
Advice and answer examples written specifically for a Southwest Airlines job interview.
28. How do setbacks emotionally affect you and your work?
How to Answer
Working with the public in the airline industry can often be challenging. So your interviewer is curious about how emotionally intelligent and stable you are and whether those setbacks hold you back from being able to perform. Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace. Ultimately, you want to convey your like-mindedness with their culture and display your personality as a good fit. Southwest says, "Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. We're Cohearts, after all!"
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Rachelle Enns
2nd Answer Example
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping-off point to something even better."
Written by Rachelle Enns