When have you had to shift your priorities in response to sudden changes?
Your interviewer is curious whether you can think quickly on your feet or if you have difficulty working under pressure and allow your stress to trigger task paralysis. As they advertise on their career site, "NetJets employs an elite team focused on anticipating and adapting to change while remaining committed to our core principles of safety then service." Think of relevant examples where you exhibited emotional intelligence, quickly adapted to changing circumstances, and successfully shifted priorities accordingly. You'll want to showcase that, in such situations, you respond calmly and in a professional manner.
"In my current role, our schedule is changed on a regular basis and always at short notice. It's just part of the job. Sometimes it can be frustrating, but it's expected. I adapt well and stay professional, especially in front of passengers when such sudden changes occur. You have to lead by example and maintain the peace."
"The airline industry is full of sudden changes, most frequently when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I like to meet all my flights when they arrive but if I have an mx issue or catering issue that needed my attention I would give priority to putting out the fires first before I could meet any aircraft.
Marcie's Feedback
This is a great answer. It shows that you like to have everything in order before moving forward, which makes sense. Can you think of a time when this happened so that you can provide more specifics to the interviewer? Talk about the situation, the role you played in it, and how it was resolved.
Anonymous Answer
Leaving luggage behind in an emergency diversion to make a flight in the morning.
Marcie's Feedback
Add more details to your response to make it impactful and meaningful to the interviewer. Show that you can shift priorities quickly and as needed when things change. Use the STAR method to describe your example so your answer is logical and well-structured for the interviewer.
Unlock all 35 NetJets questions
Prepare for interviews at the world's leading private aviation company.
Get Started