NetJets Mock Interview
Practice 35 NetJets interview questions covering aviation operations, luxury service, and safety protocols.
Question 14 of 35
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
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Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
NetJets advertises that they "use decades of historical data to anticipate, and solve problems, before they occur" and are "prepared for any scenario." How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. Describe how you handled the situation, showcasing your resourcefulness, service skills, and creative thinking.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"The biggest difficulty I have faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I face unexpected difficulties frequently in my current position. The company is under a lot of strain, being low staffed, and some days we can't deliver adequately the crew coverage we should. I pick up the slack wherever I can and strive to leave a good impression. But if there aren't enough of us to staff a flight, then cancellations and delays occur."
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Anonymous Answer
I had a passenger once forget his photo ID and he was an employee of the _____ passenger. While the pilots and company resolved the issue I made the passengers comfortable in the conference room. I set up the nice china and silverware and served them their catering for a nice breakfast.
Marcie's Feedback
Wow! It sounds like you really made an effort to make sure the passengers were comfortable despite the wait. This example shows that you sincerely care about providing excellent customer service. Nice job! If you can think of another example that really exemplifies a difficulty that you faced, however, it might be more impactful.
Anonymous Answer
Our plane was delayed due to a mechanical issue with the CPU during a fuel stop. We had to pick the team up after a game and we weren’t sure if we were going to make it. Since it’s my job as a concierge to keep the client updated on any delays or changes in their travel plans. I thought about how tired the team is after the games, how late it was, and the fact that it would be very uncomfortable for a group that size to wait in a fbo for even an hour. I called our manager of operations and asked if it was possible to book hotels for them. After getting approval from the company, we booked hotels for them and called to tell them we didn’t feel the aircraft was up to standards and had booked their hotels for the night and rescheduled their flight to tomorrow. it ended up being the right call because our crew was stuck there for over three hours before we were able to get off and that would have been inconsiderate to the customer.
Marcie's Feedback
Great job! You've used the STAR method well here to describe the situation, your task and actions, and the result. You come across as customer-focused, proactive, and empathetic. You might mention at the end of your response that you consider yourself to be an adaptable person who can roll with the punches and think quickly on your feet.
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