NetJets Mock Interview
Practice 35 NetJets interview questions covering aviation operations, luxury service, and safety protocols.
Question 22 of 35
Tell me about a time communication became an issue when working on a team.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is curious not only about what the example you volunteer will say about your skills but how instrumental you were in recognizing or addressing any communication issues that may have disrupted your work. NetJets advertises that they are looking for crew with an "astute attention to detail" and members of their team who proactively "plan, coordinate, and confirm" when communicating with their teams. So share an example of when communication broke down, what you did to repair the communication issue, and what the overall outcome of the situation was.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My current company recently went through a merger that caused a lack of communication among the team. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was very helpful."
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We would call and let our flight coordinators know about a plane breaking and the pax still showed up two hours later not knowing there was a problem. After that, I made sure to call each department so there was no delay with the information.
Marcie's Feedback
This is a great example of a communication breakdown. Your response also shows how you proactively moved forward to prevent it from happening again in the future. Good job!
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