Credit Acceptance Corporation Mock Interview

To help you prepare for a Credit Acceptance Corporation job interview, here are 27 interview questions and answer examples.

Credit Acceptance Corporation was written by on August 13th, 2020. Learn more here.

Question 1 of 27

At Credit Acceptance, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

No matter what position you are interviewing for at Credit Acceptance, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

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27 Credit Acceptance Corporation Interview Questions & Answers

  • 1. At Credit Acceptance, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

  • 2. At Credit Acceptance, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

  • 3. This position at Credit Acceptance has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

  • 4. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

  • 5. As a Business Analyst at Credit Acceptance, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

  • 6. In this role with Credit Acceptance, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

  • 7. Are you familiar with the Fair Debt Collection Practices Act and how do you think it can be applied to this role with Credit Acceptance?

  • 8. Accuracy is important to us at Credit Acceptance. Do you always double check or proofread your work?

  • 9. At Credit Acceptance, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?

  • 10. When it comes to financial services, which focus do you find the most rewarding?

  • 11. What would you do in this role with Credit Acceptance if you could not get in touch with a debtor that owes money?

  • 12. List the top 3 skills that you have acquired in your last role.

  • 13. What tools do you currently use to help you be a more efficient and effective Business Analyst?

  • 14. If hired for this role at Credit Acceptance, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

  • 15. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

  • 16. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

  • 17. What statistical analysis tools do you have experience working with?

  • 18. On the finance side of Credit Acceptance, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

  • 19. In this finance role with Credit Acceptance, what do you feel would make for an ideal customer experience?

  • 20. How do you stay on top of new trends in the financial services industry?

  • 21. What are some common excuses that you think you will face from debtors in this role and how to you think you would handle them?

  • 22. If a client here at Credit Acceptance were to be denied the financing that they desire, how would you handle that situation?

  • 23. In this role with Credit Acceptance, you may often have to handle aggressively angry clients. How would you handle that situation in this role?

  • 24. In working with financial data here at Credit Acceptance, what are the steps you would take in the data validation process as part of your work?

  • 25. What is one unique skill that you will bring to our loan processing team here at Credit Acceptance?

  • 26. What is the most attractive thing in your eyes about this role with Credit Acceptance?

  • 27. We are looking for the most motivated individuals to join the team here at Credit Acceptance. Where would you like your career to take you in the next five to ten years?