American Airlines Mock Interview
Master 35 American Airlines interview questions covering customer service, safety protocols, and aviation operations.
Question 15 of 35
When have you had to shift your priorities in response to sudden changes?
How to Answer
Entry Level
Experienced
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question aims to reveal how effectively you can shift gears, keep track of your progress on the priority you hit pause on, and your ability to recognize the priorities of a fast-paced environment. Describe your work style and how you multitask and stay productive. American Airlines advertises they are looking for employees who "tackle challenges with flexibility and grace."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I consider myself pretty adaptable. It's all about your attitude and worldview. When things don't go my way, on a small or large scale, I'm largely unphased by it. I know several people who get bent out of shape when the little things mount up and don't go their way. Not me. I figure the best way to stay afloat is to swim with the current."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The airline industry is full of sudden changes, most frequently when flight times change. I know this affects everyone's schedule when it happens, not just me, and all our schedules change as a result, often on short notice. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made. My colleagues often complain about it, and I listen and offer my empathy. But I don't complain. What good would it do? I consider myself successful in adapting to these frequent, sudden changes."
Write Your Answer
0 - Character Count
Anonymous Answer
There are so many changes that are involved when being a flight attendant; sometimes you have to work later, or into your day off, or your overnight isn't the same destination you bid for. When working I try to remember this is what I signed up for and I love what I do. I remember having to work into my day off because we diverted back to Columbus because of weather and I had to go to a Beyonce concert. I reminded myself that life happens and you cannot plan when it comes to this job. I ended up paying for another ticket and got to see the concert in a different city and made new friends. My career comes first and it's a blessing to love what you do so you never feel like you are working.
Stephanie's Feedback
Excellent response--you truly roll with the punches! The specific examples were excellent in painting a picture of your problem-solving abilities.
Unlock All 35 American Airlines Questions
Prepare for behavioral scenarios and operational questions that airline interviewers prioritize.
Get StartedJump to Question