American Airlines celebrates diversity and inclusion, which is highlighted repeatedly across their website. "From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines." They've focused a lot on "creating an inclusive work environment to meet and exceed the needs of our diverse world." This question helps your interviewer assess your cultural competence and how open, accepting, and comfortable you are working in such an environment. Two of American Airlines' core phrases are 'Treat people like family' and 'Feel free to be yourself at American.' Share your experience and comfort level while openly being yourself.
