American Airlines Mock Interview
Master 35 American Airlines interview questions covering customer service, safety protocols, and aviation operations.
Question 30 of 35
What unique qualities would you bring to our company?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This is an opportunity to go deeper than the hard skills listed on your resume. Explore the interpersonal or soft skills that have helped you excel in your job. Perform as much research on yourself as you would American Airlines. Examine your work history and past performance and determine those unique qualities that position you to be especially qualified for this role. For example, Integrity, honesty, and ethics are highly valued traits in AA's culture. As Robert Isom, the CEO of American Airlines, states in their standards of business conduct for employees, "Everyone who represents this airline is to act with integrity, honesty, and an absolute dedication to making responsible and ethical decisions."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I speak three languages and have a degree in International Studies, which would be significant assets to American Airlines should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
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Anonymous Answer
I feel like I'm very in tune with people's emotions and it has made me a better flight attendant for it. I try my best to take on the extra load to make things easier for the next person. I remember my passengers and allow myself to be open and approachable.
Stephanie's Feedback
These are all super important qualities, but I suggest providing a specific example or two to deepen the impact of your response. Is there a specific time when you were in touch with a passenger's emotions and you were able to improve an outcome because of it? What was the situation?
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