American Airlines Mock Interview

Master 35 American Airlines interview questions covering customer service, safety protocols, and aviation operations.

Question 1 of 35

How will you continually meet American Airlines’ exceptional customer service standards?

How to Answer
Entry Level
Experienced
Community Answers

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

American Airlines' customer service philosophy is to treat them like family. Their customer service focuses on respect and ensuring they have a pleasurable journey. "We are dedicated to making every flight you take with us something special." Do your homework on AA's culture and customer service approach. Consider how your philosophy and approach to customer service align with theirs. Ultimately, you want to convey that you can effectively represent their brand.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I am a happy person and always willing to lend a hand. I am always trying to create a positive environment for my customers. The customer must be taken care of consistently beyond their expectations. I'd ensure your customer service standards are continually met by following your service protocols."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"By doing my best to represent the company and bringing my best self with me on every journey I take with our travelers. I have a great attitude, and it shows with every interaction. I am a great listener and communicator, and I try to make everyone feel like they are sincerely liked, valued, and heard, no matter where I am. Any time you travel to a new destination, there's often a cultural component you must be aware of. So I take every measure to be respectful, culturally sensitive, and warm to everyone, even when engaged with those from my cultural background."

Write Your Answer

0 - Character Count

Anonymous Answer

I have always believed in providing exceptional customer service at my workplace and with having several years of experience in the airline industry I will make sure that each passenger will receive excellent customer service with my professional and interpersonal skills to meet the company's service standards.

Chad's Feedback

Great answer! Referencing your belief in providing exceptional customer service and experience in the airline industry is a good approach to take in response to this question. To further strengthen this answer, provide an example of a time in your career when you utilized your interpersonal skills to provide exceptional customer service to a customer, if possible.

Anonymous Answer

American Airlines definitely has exceptional customer service. From being the first airline to have a training facility for their flight attendants in Dallas, to having the first loyalty program for customers. American leads the way. I feel like when working I try to have that same mentality on my flights. My first priority other than safety is definitely customer service. The customer is always right and if I am unable to provide something I always try to find another option making the customer feel comfortable and have the best possible experience. I always try to remember my passengers from they walk in until they exit. I'm making sure they get there water they asked for during boarding or the seatbelt extender. They never have to ask twice. I had this one older passenger who wanted a blanket or pillow for her back. I told her unfortunately we don't have any blankets since the pandemic but maybe I can help you get something out of your bag that you can use for an alternative. She was very appreciative. I definitely try to read people as best as I can so they can have the overall best experience.

Stephanie's Feedback

Great start! This response highlights your understanding of American Airlines' commitment to customer service, as well as your own previous experience with providing excellent customer service to customers on flights. To deepen the impact of your response, I suggest adding in a few more specific details about what good customer service has looked like in your current role. How do you "roll out the red carpet" to make passengers feel special? What does going the extra mile look like for you? Is there a recent example of a time when you went above and beyond to ensure that a customer was satisfied? A few extra details will make your response feel more impactful and memorable.

Previous Question Next Question

35American Airlines Interview Questions & Answers

Customer Service

1.How will you continually meet American Airlines’ exceptional customer service standards?

Experience

2.Have you been through any airline-related training?

Experience

3.Do you have any formal First Aid or CPR training?

Experience

4.Have you received training on how to handle an in-flight emergency?

Direct

5.Are you willing to work overtime and adhere to a Flight Attendant's irregular schedule?

Direct

6.Are you comfortable signing a non-disclosure agreement to work for American Airlines?

Customer Service

7.Walk me through the full range of your customer service experience.

Performance Based

8.Tell me about your attendance record.

Behavioral

9.Why are you the best choice for American Airlines?

Compatibility

10.Are you comfortable being required to wear a uniform to work?

Situational

11.Flight Attendants are responsible for prioritizing our passengers' safety. What would you do if you felt there was a safety threat?

Behavioral

12.List the top three skills you feel sets you apart.

Career Goals

13.What do you hope to gain from this role?

Adaptability

14.Describe a time you faced an unexpected difficulty. How did you deal with it?

Adaptability

15.When have you had to shift your priorities in response to sudden changes?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over, what direction would you take?

Teamwork

18.How do you get along with others at work?

Communication

19.How would you describe your communication skills?

Behavioral

20.How would you describe your personality?

Job Satisfaction

21.What about your work excites and motivates you?

Communication

22.Tell me about a time communication became an issue when working on a team.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

Conflict

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

Career Goals

26.Where do you see yourself five years from now?

Technical

27.What experience do you have using team-based messaging applications?

Adaptability

28.How do you determine priorities when you have multiple tasks at hand?

Teamwork

29.How will you earn your coworkers' trust?

Behavioral

30.What unique qualities would you bring to our company?

Discovery

31.If you could travel anywhere in the world right now, where would you go?

Competency

32.Where is American Airlines' largest hub in the US?

Diversity

33.Do you have prior experience working in a diverse and inclusive environment?

Behavioral

34.Do you prefer more independent work or collaborative work?

Leadership

American Airlines Mock Interview

How will you continually meet American Airlines’ exceptional customer service standards?

35American Airlines Interview Questions & Answers

1.How will you continually meet American Airlines’ exceptional customer service standards?

2.Have you been through any airline-related training?

3.Do you have any formal First Aid or CPR training?

4.Have you received training on how to handle an in-flight emergency?

5.Are you willing to work overtime and adhere to a Flight Attendant's irregular schedule?

6.Are you comfortable signing a non-disclosure agreement to work for American Airlines?

7.Walk me through the full range of your customer service experience.

8.Tell me about your attendance record.

9.Why are you the best choice for American Airlines?

10.Are you comfortable being required to wear a uniform to work?

11.Flight Attendants are responsible for prioritizing our passengers' safety. What would you do if you felt there was a safety threat?

12.List the top three skills you feel sets you apart.

13.What do you hope to gain from this role?

14.Describe a time you faced an unexpected difficulty. How did you deal with it?

15.When have you had to shift your priorities in response to sudden changes?

16.How does this position fit into your career goals?

17.If you could start your career over, what direction would you take?

18.How do you get along with others at work?

19.How would you describe your communication skills?

20.How would you describe your personality?

21.What about your work excites and motivates you?

22.Tell me about a time communication became an issue when working on a team.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

26.Where do you see yourself five years from now?

27.What experience do you have using team-based messaging applications?

28.How do you determine priorities when you have multiple tasks at hand?

29.How will you earn your coworkers' trust?

30.What unique qualities would you bring to our company?

31.If you could travel anywhere in the world right now, where would you go?

32.Where is American Airlines' largest hub in the US?

33.Do you have prior experience working in a diverse and inclusive environment?

34.Do you prefer more independent work or collaborative work?

35.Describe a time you displayed leadership among your teams.