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Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
At Company ABC, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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How to Answer
If you are familiar with Company ABC prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
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Top 30 Airlines Industry Interview Questions with Full Content
1.
At Company ABC, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with Company ABC prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

Rachelle's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
2.
Tell me about any airline related training that you have been through.
Regardless of any industry related training that you have been through, you will need to complete training specific to Company ABC.

If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

Rachelle's Answer #1
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Rachelle's Answer #2
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
3.
Do you have any formal training in First Aid or CPR?
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

Rachelle's Answer #1
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
Rachelle's Answer #2
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
4.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

Rachelle's Answer #1
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Rachelle's Answer #2
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Company ABC."
5.
As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

Rachelle's Answer #1
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."
Rachelle's Answer #2
"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
6.
In order to work for Company ABC you are required to pass a criminal record check. Are you comfortable accommodating this?
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

Rachelle's Answer #1
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Rachelle's Answer #2
"I am able to complete a full criminal background check as well as any drug testing, or other background checks that you require."
7.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
8.
Employees of Company ABC are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

Rachelle's Answer #1
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with very strong references who will be happy to speak to you about my reliability and dedication on the job."
Rachelle's Answer #2
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Company ABC."
9.
Why are you the best choice for Company ABC?
What makes you the best candidate for Company ABC? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Rachelle's Answer #1
"I feel that I am the top candidate for Company ABC because I already bring 5 years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."
Rachelle's Answer #2
"As you can see, I am invested in this interview process with Company ABC, and will bring this same level of dedication to you if I am hired. You won't be disappointed."
10.
All employees of Company ABC are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Company ABC.

Rachelle's Answer #1
"
Rachelle's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
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