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Airlines Interview Questions

30 interview questions and answers to help you prepare for an interview in the airlines industry.

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Question 1 of 30

At Company ABC, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

How to Answer

If you are familiar with Company ABC prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

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30 Airlines Interview Questions & Answers

  • 1. At Company ABC, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

      How to Answer

      If you are familiar with Company ABC prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

      1st Answer Example

      "I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

      2nd Answer Example

      "I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

  • 2. Tell me about any airline related training that you have been through.

      How to Answer

      Regardless of any industry related training that you have been through, you will need to complete training specific to Company ABC.

      If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

      1st Answer Example

      "I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

      2nd Answer Example

      "Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

  • 3. Do you have any formal training in First Aid or CPR?

      How to Answer

      First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.



      1st Answer Example

      "I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

      2nd Answer Example

      "Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

  • 4. Have you received training on how to handle an in-flight emergency?

      How to Answer

      If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

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  • 5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

      How to Answer

      Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.



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  • 6. In order to work for Company ABC you are required to pass a criminal record check. Are you comfortable accommodating this?

      How to Answer

      A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.



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  • 7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

      How to Answer

      Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.



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  • 8. Employees of Company ABC are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

      How to Answer

      Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.



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  • 9. Why are you the best choice for Company ABC?

      How to Answer

      What makes you the best candidate for Company ABC? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.



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  • 10. All employees of Company ABC are expected to wear a uniform to work. Are you comfortable with this policy?

      How to Answer

      Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Company ABC.



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  • 11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

      How to Answer

      Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

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  • 12. List the top 3 skills that will make you an ideal team member at Company ABC.

      How to Answer

      When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests listed in the company's job description. Which skills do you possess that are the most helpful for this role with Company ABC?

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  • 13. What do you hope to gain most from your time with Company ABC?

      How to Answer

      The interviewer would like to see that you are wholeheartedly interested in working for Company ABC. What are your hopes and expectations from your time with Company ABC? Talk to the interviewer about the ways you feel you would benefit from this position.



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  • 14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

      How to Answer

      How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation?



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  • 15. When have you had to shift your priorities in response to sudden changes?

      How to Answer

      Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes.



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  • 16. How does this position fit into your career goals?

      How to Answer

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.



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  • 17. If you could start your career over again, what direction would you take?

      How to Answer

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?



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  • 18. How do you get along with others at work?

      How to Answer

      Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Good communication, sense of humor and support are all great qualities that make co-working relationships fun.



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  • 19. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?



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  • 20. Personality fit is important to us at Company ABC. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident.



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  • 21. What work situations excite and motivate you?

      How to Answer

      It is important, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.



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  • 22. Tell me about a time when communication became an issue when working on a team.

      How to Answer

      Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

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  • 23. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

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  • 24. When you suffer a setback, how does that emotionally affect you and your work?

      How to Answer

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.



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  • 25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.



      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.



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  • 26. Where do you see yourself five years from now?

      How to Answer

      It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.



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  • 27. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.



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  • 28. How do you determine priorities when you have multiple tasks at hand?

      How to Answer

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

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  • 29. How will you earn the trust of your coworkers?

      How to Answer

      Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.



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  • 30. What unique qualities about yourself would you bring to our company?

      How to Answer

      There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.



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