"I had a vehicle shopping experience recently, and as you may already know, there is a considerable variety of approaches when it comes to car sales professionals. The first dealership I went to, I could see a few salespeople chatting in the showroom, yet nobody bothered to approach me even to say hello. It was like I was invisible! Working in the service industry myself, I knew that if this were my first experience, the tone would likely continue throughout my customer journey with that dealership. I ended up buying an SUV from a small family-owned dealership where they listened to me and got to know what kind of vehicle would suit my lifestyle, taste, and budget. If it were up to me to make a change for that first dealership, I would train the sales staff on the importance of a memorable and positive first impression."
