What is your customer service philosophy, and how does it align with our company mission and core values?

A customer service philosophy refers to the way that you approach supporting your customers and their needs. The interviewer wants to see that since you are a VIP service provider who takes their work and professionalism seriously. How you approach your customers will be a significant factor for the interviewer when determining your fit with their organization. Just like a company will have a value and mission statement, so should you when it comes to your service standards. Your philosophy can be a quote that resonates with you or a list of service values that are important to you. Be sure that your customer service philosophy aligns nicely with the goals of the interviewing company.