VIP Service Mock Interview
Master 30 VIP Service interview questions covering discretion, guest relations, and luxury hospitality standards.
Question 10 of 30
What is your customer service philosophy, and how does it align with our company mission and core values?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
A customer service philosophy refers to the way that you approach supporting your customers and their needs. The interviewer wants to see that since you are a VIP service provider who takes their work and professionalism seriously. How you approach your customers will be a significant factor for the interviewer when determining your fit with their organization. Just like a company will have a value and mission statement, so should you when it comes to your service standards. Your philosophy can be a quote that resonates with you or a list of service values that are important to you. Be sure that your customer service philosophy aligns nicely with the goals of the interviewing company.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I live by the quote from Scott Cook, 'Instead of focusing on the competition, focus on the customer.' I sum up my customer service philosophy as delivering the ultimate customer focus at all times. I avoid focusing on distractions, problems, or why something cannot be done. Instead, I focus on how I can deliver my customers' needs. I feel this philosophy aligns well with your organizations' mission statements, which is based on customer-centric service."
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