Have you ever worked with a Customer Relationship Management (CRM) system or any other enterprise software?
Think back to any systems or software that you have used and learned in your current and previous roles. If you have a robust work history, before your interview, try to jot down the names of all software and programs that you have used in your current and previous roles. Be prepared to discuss the details of these programs. Include program names, the extent of your knowledge, and which functions you have utilized the most.
Some popular CRM's and enterprise software include SalesForce, Microsoft Dynamics, Oracle NetSuite, and Zoho. If you are not sure which CRM or enterprise software the hiring company uses, this is a great time to ask. If you know what systems the company is using, be sure to address these when tailoring your response.
"Currently, I use NetSuite and have around five years' experience using multiple facets of the system which allows me to upsell and cross-sell effectively by tailoring my recommendations to my clients' needs and past behaviors. This system allows me to deliver the ultimate service because my client conversations are always on point and highly targeted. In my previous roles, I used Microsoft Dynamics, which is also a highly effective system. Could you share with me the systems in place with your organization? I am a quick study and am confident I could learn to navigate your system in no time."
