"There are a few ways that I plan to contribute to your VIP standard of service. First, I plan to emulate your company's voice and tone throughout every customer interaction. I will do this by ensuring that I have your company's ethos committed to memory before my start date. Second, I will deliver customer expectations with a focus on consistency. Consistency makes customers feel comfortable, and a comfortable customer will become more loyal. I will also remove any points of friction that I can throughout the customer journey by providing efficient, helpful service."
