How to Answer: How would you deliver the best service to a customer who you found difficult to understand due to a language barrier?
Advice and answer examples written specifically for a VIP Service job interview.
3. How would you deliver the best service to a customer who you found difficult to understand due to a language barrier?
How to Answer
Our world is diverse, and many companies cater to customers from all over the globe. This factor means that you are likely to experience a communication barrier from time to time. The interviewer wants to know that you will stick to delivering the ultimate customer experience no matter what the obstacle. Clear communication can be achieved by the use of simple-to-understand language, repeating the essential parts of the conversation, or even using visuals whenever possible. Show the hiring authority that you will remain respectful and patient no matter what type of communication roadblock you may come across.
Written by Rachelle Enns on March 21st, 2020
Answer Example
"I have worked with clients all over the world and fully believe that everyone deserves to receive the VIP service experience no matter what kind of communication roadblock may be present. Through my retail career, I spoke to many people whose native language is not my own. In those instances, I would slow the conversation down and then follow up with a recap to ensure clarity. In my current role, if I have a customer who is challenging to understand, I will send them our new customer questionnaire and ask them to fill it out at their own pace. By allowing my customers the room to think, I am giving them space to communicate their needs. This added time and reduction of pressure can create a much clearer working relationship and shows the customer that I care about their entire experience."
Written by Rachelle Enns on March 21st, 2020