"I have worked with clients all over the world and fully believe that everyone deserves to receive the VIP service experience no matter what kind of communication roadblock may be present. Through my retail career, I spoke to many people whose native language is not my own. In those instances, I would slow the conversation down and then follow up with a recap to ensure clarity. In my current role, if I have a customer who is challenging to understand, I will send them our new customer questionnaire and ask them to fill it out at their own pace. By allowing my customers the room to think, I am giving them space to communicate their needs. This added time and reduction of pressure can create a much clearer working relationship and shows the customer that I care about their entire experience."
