In your opinion, how does product knowledge fit into delivering VIP customer service?

Product knowledge is an incredibly important part of delivering VIP customer service. The interviewer wants to see that you understand the ways that product knowledge will boost the overall customer experience. When you are committed to your company's offering, this passion will show in every customer interaction. In turn, this can lead to more significant sales and higher levels of customer satisfaction. Another great factor that comes with strong product knowledge is that it will be easier to provide more customized recommendations and solutions to your customers.