VIP Service Mock Interview
Master 30 VIP Service interview questions covering discretion, guest relations, and luxury hospitality standards.
Question 23 of 30
How do you feel about promoting or up-selling a product during a customer service based interaction?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Delivering VIP level customer service does not mean pushing sales; however, it may mean that you actively present the best solution for your customers. The interviewer wants to know that you would be comfortable taking a customer interaction and turning it into a sales opportunity should the vibe be right. If you have a specific example of a time when you made this happen, this is an excellent opportunity to paint a picture of your skills in action. Be sure to mention any sales training that you have received.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a customer-service focused professional, I have a natural inclination to take a clients' pain point or need and turn it into an opportunity to help them through a service or product offering. For that reason, I consider every customer interaction an opportunity to present a product or service. Its important to me that my valued customers are aware of the great products and services available to them. I am happy to make suggestions that I believe will benefit their lives."
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