How do you feel about promoting or up-selling a product during a customer service based interaction?

Delivering VIP level customer service does not mean pushing sales; however, it may mean that you actively present the best solution for your customers. The interviewer wants to know that you would be comfortable taking a customer interaction and turning it into a sales opportunity should the vibe be right. If you have a specific example of a time when you made this happen, this is an excellent opportunity to paint a picture of your skills in action. Be sure to mention any sales training that you have received.