VIP Service Mock Interview
Master 30 VIP Service interview questions covering discretion, guest relations, and luxury hospitality standards.
Question 2 of 30
What does VIP customer service mean to you?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
VIP customer service goes far beyond the minimal job expectations. It's more than a friendly hello, and 'how can I help you?' VIP service means going out of your way to deliver exceptional service far beyond typical customer standards.
When providing your answer, be sure that you are speaking the language of the hiring company. For instance, if they refer to themselves as 'legendary,' try to use that word in your response, supported by the ways that you have delivered legendary service in the past. To match your answer correctly, take your time to comb through the hiring company's website and look for repeating phrases, keywords, and mantras.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"VIP customer service means going out of my way to deliver a customer experience that is unmatched and unforgettable. Maya Angelou said, 'People will forget what you said, people will forget what you did, but people will never forget how you made them feel.' When I am interacting with a customer, I keep this quote top of mind. I want my customers to feel genuine care, warmth, and dedication in every interaction."
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