VIP Service Mock Interview
Master 30 VIP Service interview questions covering discretion, guest relations, and luxury hospitality standards.
Question 9 of 30
Discuss a time you went far beyond expectations to ensure customer satisfaction.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
VIP customer service means delivering your absolute best 100% of the time. The interviewer does not want to hear you say that you give excellent service; they want a specific example of a time when your exceptional service standards were in full swing.
Use the STAR method when answering a behavioral-based question asking for a 'time when.' The STAR method (Situation, Task, Action, Result) allows you to keep your example story well organized and on point. Be sure to provide a memorable response. This question offers you an excellent opportunity to be a stand-out VIP Service candidate!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) While employed with ABC Luxury Hotels, I worked at the concierge desk as a team leader. (Task) The concierge department was tasked with delivering unforgettable customer moments. To encourage this practice, we were given a weekly budget specifically used for making guests' time with us feel like the real VIP experience. I recall one couple in specific who left their phone and laptop chargers in the room after they checked out. (Action) I jumped into action and, using a portion of this allotted budget; I same-day couriered the items to their home with a friendly and personalized note. (Result) It felt great to deliver that added touch, and the guest called our hotel manager the next day praising my efforts."
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