Walk me through your training in customer experience and service.

"I have worked for a couple of renowned luxury brands and was fortunate to receive the highest standard training related to exceptional customer service. I have received training on uncovering specific customer needs, recognizing social cues, and demonstrating confidence as a problem solver. In my current role, I now train all new sales employees on the fundamentals of customer excellence, including building rapport, active listening, and identifying opportunities to exceed expectations. I do not stop there, however. I am an avid reader and listen to related podcasts every day, including, 'The VIP Customer Experience Podcast.' I have learned a great deal about the importance of restoring the personal touch throughout the customer lifecycle."