How to Answer: Tell me about the latest customer service skill you learned or improved on.
Advice and answer examples written specifically for a VIP Service job interview.
2. Tell me about the latest customer service skill you learned or improved on.
How to Answer
As a VIP service provider, you must be eager and willing to learn new customer service skills. Showcasing your desire to learn and grow is an excellent way to stand out from the competition during your interview. New skills related to customer service can range from linguistics in communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest to the hiring authority. Perhaps they offer specialized training opportunities in this topic of interest.
Written by Rachelle Enns on March 21st, 2020
Answer Example
"The last customer service skill that I have worked on is the use of positive language through every customer interaction. This mindset shift has allowed me to turn unhappy customers into customers who spend more, and also give valuable referrals. When I deliver ultimate customer service, more people talk about our company, and therefore we become more profitable. In the future, I would like to learn more about how to best leverage a CRM and its functions to provide more personalized customer experiences."
Written by Rachelle Enns on March 21st, 2020