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Top 20 Ticket Agent Interview Questions

Question 1 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
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Question 2 of 20
How would you define excellent customer service?
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"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
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Question 3 of 20
How would you calm an irate passenger that would not take no for answer?
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"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the passenger so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable."
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.
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Question 4 of 20
Are you striving for a leadership role in the future?
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Question 5 of 20
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
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Question 6 of 20
Are you able to work weekends, evenings or overtime as needed?
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Question 7 of 20
Tell me about your post-secondary education.
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Question 8 of 20
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
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Question 9 of 20
Give an example of how you have acted with integrity in your job.
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Question 10 of 20
How do you keep your manager informed about what is being done in your work area?
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Question 11 of 20
Tell me about the personality types you work best with.
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Question 12 of 20
How would your most recent supervisor describe your work ethic?
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Question 13 of 20
Describe a time where you had to overcome a big challenge.
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Question 14 of 20
Give us an example of a time where you provided excellent customer service.
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Question 15 of 20
How are your communication skills?
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Question 16 of 20
How do you handle stressful situations?
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Question 17 of 20
What are your career goals?
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Question 18 of 20
Walk me through your experience in customer service based roles.
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Question 19 of 20
Why should we hire you?
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Question 20 of 20
What is your ideal company culture?
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User-Submitted Interview Answers

Question 1 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
User-Submitted Answers
1.
Facing an angry customer.
2.
Conflicts occur almost everyday, its how you look at the conflict.
3.
The best way is to avoid conflict and focus on what you came for at the working place.
4.
Dealing with raging passengers and sometimes making your own decisions when your superior is not around.
5.
An employee was all talk and no work; he kept distracting me from my work and I had to tell him either to get back to work or I would have to bring it up with management!
6.
I've had a conflict with a supervisor after the flight we went to the back office and tried to understand each others point of views and than set our differences aside and carried on.
7.
This is my first job so I do not have any experience regarding this.
8.
When we have so many coustmer standing on quee.. At the time 2clock.
9.
Before I have a conflict in our thesis because my team mates are busy and don't have time to do our thesis. That's why I need to sacrifice and do the things that I can do and talk to them to arrange a sched for our thesis, after that we completed it before the deadline.
10.
In a wrok time we do not have much time to timespass.
11.
I really wouldn't call them conflicts, as a conflict requires use of some sort of force. Let's call them different approaches.
12.
I will try to minimize the customer conflict within the minuts with coopertion with higher management.
13.
I am always with pleasant mind and very peaceful at all the times.
14.
I will try to not to conflict on the job I will avoid it and solve it asap.
15.
When I am not familiar on my other task.
Question 2 of 20
How would you define excellent customer service?
User-Submitted Answers
1.
Good customer service requires a smile being personable great communication skills and meeting the wants and needs of the customer.
2.
Customer service is simply solving problems instantly in a expedient manner.To do this you should fully aware of the product or service that your selling, and should be proffesional and have a positive attitude towards your customers.
3.
I define him by describing about the features of our company.
4.
Is to respond to customers need and exceed their expectations.
5.
Giving people the service they deserve and treat them fairly.
6.
It's meeting the expectations of the customers and giving them the satisfaction.
7.
That the customer leaves happy and satisfied with you or the company's service.
8.
Smile and keep the customers satisfied.
9.
Good customer service can be a instant solution to the guests problem with a polite and warmly manner.
10.
Giving attention to the customers and to the details and enveloping.
11.
A passenger that walks away with a smile.
12.
Good customer service is where it provide the needs and wants of the customer and treating the customers with a friendly and helpful attitude.
13.
Customer satisfaction is the definition of god customer service.
14.
By helping customer in many way, and sloving there problems in better ways.
15.
Customer service begins with the very first impression of the customers to the company. Now, I wouldd like to define good customer service by providing the best and quality service to the customers as much as possible. It's how you provide them good service which will lead to their satisfaction.
Question 3 of 20
How would you calm an irate passenger that would not take no for answer?
User-Submitted Answers
1.
I would ask what is the issue so that I can assist you in resolving the matter at hand.
2.
Try to convince them as much you can and should always remain calm and be kind.
3.
I will kindly ask the customer to hold one for my supervisor.
4.
I would ask first them what they are complaining, ask them how can I help, then take an action to solve their problem until they're calmed.
5.
I would calmly try to come to a compromise with the passenger!
6.
Firstly by listening them then emphatizing and last offering solution to their problem.
7.
By listening to the customer and giving them the priority.
8.
I wouldn't just say no I'd find a solution to the problem.
9.
I will firstly apologize and I will call the attention of my superior.
10.
I will try my best to calm down the passenger by giving him what he wants...
11.
By giving exact answer for there question.
12.
First of all, I will just remind myself to be calm and relax. Then, I will listen to the customer, acknowledge him/her, you know, showing him/her that I care. Lastly, I will try my best to solve the problem myself, and I f I can't then that's the time that I will ask help from someone who is capable of solving the problem either someone higher than my position or my supervisor.
13.
I just say politely that sir, I am apologize for this but give me some time I'll try to do something for you.
14.
Explain clearly the things that make them irritate and always be kind and polite. Kill them with kindness.
15.
In a. Softway I wil talk to hin with cool minded words.
Question 4 of 20
Are you striving for a leadership role in the future?
User-Submitted Answers
1.
Yes definitely I believe in hardwork and expecting reward for the same is essential I feel.
Question 5 of 20
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
User-Submitted Answers
1.
I always had to make it in before the doctor, so punctuality was key in may last job.
2.
100% attendance and punctuality will be 15 to 20 minutes prior the scheduled time always.
3.
If I should go for work before 8 am, Iwill woke up before 5 am.
4.
Punctuality is basis for discipline I was punctual if not intimated the reason for delay well in advance, attendance yes work is worship until so most of them are planned leaves basing on business requirement and emergency yes everybody has.
Question 6 of 20
Are you able to work weekends, evenings or overtime as needed?
User-Submitted Answers
1.
Yes basing on the requirement of the organisation similiarly same can be expected from the employee.
Question 7 of 20
Tell me about your post-secondary education.
Question 8 of 20
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
User-Submitted Answers
1.
I think communication skills are critical good customer service.
2.
Computer skills, communications skills and Know the destinations.
3.
You have to be people oriented and need to have a very very very long patience to use in dealing with aggressive passengers.
4.
Communication and Knowledge of what you are selling!
5.
We should have a good talent, communication skills to work in this job.
6.
Communication, computer, body language and good customer service.
7.
There's no critical thing to the job if you really love that job and you will work with your heart because you are motivated and inspired.
8.
Knowledge of computer reservation programs.
9.
The abillity to work under stress, strong professional skills, patience, creativity, global thinking.
10.
I think there is no any critical thing in this job.
11.
Be professional, reactive, good listener, patient and helpfull.
12.
Fast in work to know all the answers asked by customers Be calm and active.
13.
Communication skills and empathisizing with smiling face.
Question 9 of 20
Give an example of how you have acted with integrity in your job.
User-Submitted Answers
1.
I had co workers talk about me but no matter what I did not let the issue affect me working with them I just stayed focused on what I had to do at work.
2.
To tell the boss why I am leaving the Job.
3.
This was an experience from my on-the-job training. My co-trainee told me to work over-time in order to gain more than 8 hours of working a day. Of course, I refused. I told myself that it is better to work difficulty than to cheat.
4.
If a customer comes up to me and ask's me a question that I don't know; I will go out of my way to find someone who has an answer to there question!
5.
By making myself active and strong.
6.
Giving an excellent customer service and a happy and satisfid customer.
7.
I always work like that because as a man I truly believe in honesty, trust and intergrity. I always put my self in my client's shoes and provide the best solution as I would do for me.
8.
I have done my work with full concentration.
9.
Be sociable person and love the team working.
10.
I dont give up easily fight for the right.
11.
Going an extra mile in satisfying the customer and not going against companies policies.
Question 10 of 20
How do you keep your manager informed about what is being done in your work area?
User-Submitted Answers
1.
By meeting with him and letting him know what is happening.
2.
Email feedback on a daily basis.
3.
I think the good action is to report all the happenings everyday to our manager in order to get the occuring problems to be solved immediately or even on the time where the problem has exactly occured.
4.
I either find the manager on the floor personally or I page him over the intercom if I am unable to find him.
5.
By making a call, or by giving a message.
6.
I will inform her when I need a supervision and before doing the things that I don't know I will ask her first.
7.
By periodical verbaly and written reports.
8.
Daily work routine structure forward by mail.
9.
I will provide my daily work report to the manager.
10.
With giving him my daily work following.
11.
Always keep him informed in all my emails and be in touch with him in form of sms watsapp.
12.
It depends on the severity of situation and heirarchy can that be sorted at my level shall keep him posted after sorting the issue or request his intervention.
Question 11 of 20
Tell me about the personality types you work best with.
User-Submitted Answers
1.
I work well with people who have positive attitude and people with strong work ethic.
2.
Talkative people, people who challenging, Academic people and experienced people.
3.
I have experienced working as a trainee with strict superiors. It made me work harder. I was trained to work under pressure and finish every job they assigned to me within stipulated time.
4.
People that want to go the extra mile with me.
5.
Every people are equal to me.
6.
People that are goal oriented and team work.
7.
I can deal with all kinds of people, I treat them the same and I do my best to be impecable while interracting with them.
8.
Who have extra knowledge bout work. Who teach me time to time where I m wrong.
Question 12 of 20
How would your most recent supervisor describe your work ethic?
User-Submitted Answers
1.
Others would describe me as friendly a hard worker dependable and dedicated.
2.
Kind, Hard worker, Positive thinking, Good team member.
3.
Most of my friends describe my as a loud, happy, bubbly and mostly, a talkative person.
4.
Perfectionist always wanting things to be done in a certain way.
5.
She is a good Air ticketing.
6.
Good and friendly nature.
7.
My family and friend me describe me as a helpful, loving and caring person.
8.
My colleagues are very found of me as I always entertain them but also proffesionally I receive many good scores in surveys completed by our corporate clients.
9.
Understood all facilities and customer satisfaction any time.
10.
Most of the people like me due to my politness.
11.
Perfect and punctual can be calm at high stress work atmosphere.
Question 13 of 20
Describe a time where you had to overcome a big challenge.
User-Submitted Answers
1.
Customer complain on staff attitude.
2.
Whereby you have more than ten booking for a flight that will depart with ten mins.
3.
A co-worker disagreed with the way I was stocking a particular shelf; I had to tell my co-worker that this was the way management wants the shelf stocked and if he had any questions to ask the person in charge!
4.
Like everyday dealing with various problems regarding various things in the flight.
5.
Because it's my job I wil work hard in every difficult situation..
6.
I don't have a work yet but before I have a conflict with my professor and I talk to her about the problem to explain my opinion and listen to her anf after that we fix it. And I learn that if you are in the difficult situation all you need to is to understand their own perspective.
7.
I am always encountering difficult situations and I think that this is the reason I could continuously develop my skills.
8.
They said I have ability to deals the customer with care in difficult situation thats why they called my Tiger of the company.
9.
When I cant find and immediate solution.
10.
Task in my earlier company where to take over the entire mess created by the earlier department and set it right in short period of three months.
11.
I had to overcome the rumors created just by managing to a level and then reporting to the supervisor if its hurting personal morale.
Question 14 of 20
Give us an example of a time where you provided excellent customer service.
User-Submitted Answers
1.
Customer come back again because they love my service.
2.
Handling incoming call from the reception and transfer those call to the cansultsnts.
3.
There was a disabled elderly person who needed help taking there grocery's out to the car; I was able to help the customer into the car and place his/her items where they wanted in the car.
4.
Helping Someone catch a flight one day earlier.
5.
Example:A customer who want to know every details from the Airline ticketing.. Please wait for few minutes.May I let you know your details. This is how we should handle a good customer.
6.
A good example for this is when I hav an onlne shop because im providing what they need and they are happy and satisfied.
7.
Last week a customer was denied embarking and I was constantly on the phone until she finally got on that plane.
8.
I have serve in many organization and deals the customer on priority. In my 9 years professional career not a single complain lounge against me.
9.
I got the customer exactly what they wanted.
10.
Handling their problems carefully and understanding and solving them.
11.
When I gave the best solution and that finally I get my customer satisfaction response.
12.
In my first company concorde where before I took the payment job could see lot of people lined up for payment now they can see the cheques which are ready for collection before even the customer comes to office.
13.
Retention and Customer Satisfaction @ 98% in previous entity so every situation is a good service I gave.
Question 15 of 20
How are your communication skills?
User-Submitted Answers
1.
My communication skills are great I am I articulate well.
2.
Good I I can speak fluently and write I English.
3.
My communication skills are all well. I can communicate well with all kinds of people.
4.
I have great communication skills!
5.
Excellent. I like to talk talking to other people helps you resolve an issue.
6.
My communications is good because I love communicating with the different kind of people.
7.
I think to bets of my knowledge they are better.
Question 16 of 20
How do you handle stressful situations?
User-Submitted Answers
1.
I take a deep breath evaluate the task at hand and come up with a strategy to handle the task.
2.
I tend to work harder when I'm under pressure and I love working in a challenging work environment.
3.
Usually I do not stress because being stressed is a waste of time and happiness. I do not focus on negative side.
4.
Always stay relaxed and don't panic while doing your job. Always think and work positively so you can get a positive result in the end.
5.
I try to act calmly and professional as I try to figure out the best way to handle the situation!
6.
I try to keep calm and try to get the job done.
7.
By making me calm. I make my Self happy.. And I wil handle all the situation.
8.
By go throughout that situation by cool mind.
9.
Always keep my cool and focusing to my work. Thinking the good things and sometimes I do aerokaebo to forget the stress.
10.
Softminded without keeping the passenger trouble.
11.
The most important thing in stressful situation that you should calm down and deals the customer politely.
12.
I handel stressful situation by asking everyone invole to calm down then I will find a solution to the problems.
13.
I will work in stressful situations in peaceful way will calm myself and solve the problems.
14.
I still keep my self calm so that I can think how to solve conflicts.
15.
Yes I have been appreciated for stress handling capabilities.
Question 17 of 20
What are your career goals?
User-Submitted Answers
1.
My career goal are to one day own my own business.
2.
Room to improve and have make use of the knowledge to become leader.
3.
1.Earn a Bachelors degree in Airport and Aviation. 2.Get employed by a 5 star airline. 3.Pursue further education and development at my work place.
4.
Is to have PHD in Tourism.
5.
I would like to develop myself and my skills more in the position i'm applying for, so I can have a chance to be promoted in a high position and have a good life.
6.
To be successful in what I do and to move up in the company!
7.
Growing in the aviation industry.
8.
My short term goal is to get a job in Airport. My long term goal is to be in a good position.
9.
Become a Deputy Collector.
10.
My career goals is to gain more knowledge and skills. And to be one of the best employee of your company and to have a seniors position in this company.
11.
To be goal oriented and to invest in work and strive for excellence.
12.
As a short term goal, I seek a challenging and innovative job in the global tourism industry according to my skills, which will help me learn and develop professionally. In the long run, I want to improve my knowledge and my professional skills continuously in order to make good use of the upcoming technologies and to achieve such a position which will ultimately enhance my career.
13.
Increase performance, earn promotion and earn management position.
14.
First of all I b came a good son and my future is bright.
15.
I want settle in good position and look after my family carefully.
Question 18 of 20
Walk me through your experience in customer service based roles.
User-Submitted Answers
1.
No I dont but my past experience in my seven years of work experience and the ability to learn fast will help to contribute to the position.
2.
Yes Nearly 3 years of work experience.
3.
No but I am willing to learn!
4.
No, as I'm fresher.I have a talent to pick up me fast, in this field.
5.
No, I don't have experience as ticket agentMam/Sir but before I have an online shop I am managing and assisting my customers, I know that they ar satisfied and happy because they keep on patronizing my online shop. And im willing to undergo on training as needed.
6.
No but I have experiece dealing with customers.
7.
No but I have experiece dealing with customers.
8.
No, but I will like to try something new.
9.
Attending my payment customers was quite interesting since my previous team had lot of delays in payments I scheduled the list accordingly and clear so everyone are happy.
10.
Have been into Customer Service for 2.5years and after which I was in Couselling so basically I had exposure to all kinds of attitudes.
Question 19 of 20
Why should we hire you?
User-Submitted Answers
1.
I am the best candidate because I have a strong work ethic I have great communication skills that will contribute in a team player and peaceful work environment im always willing to learn and be grow as a employee.
2.
Can handle stressful situation.
3.
I have experience in booking and reservation and the customer service experience which is highly needed in order to work for Travel agency, I have theoretical knowledge from varsity I want to put it in to practical in your agency.
4.
I always lend my hand to help people so is our future passengers. I was raised to treat every people fairly whether they are my age, the elders or even a kid. We all deserve to be respected, then treat all the passengers fairly and give them respect and service that they deserve.
5.
Because I am dependable, courteous and on time for every shift!
6.
Customer service going the extra mile good at doing problems dedicated employee.
7.
Because I'm doing my job best, in Airlines.
8.
Well, I have all of the skills and experience that you’re looking for.
9.
I can work under pressure and im flexible. I have a little experience on assisting customers. And I love human interaction because I love the feelings of satisfaction when I help others to solve their problem.
10.
Because I have years been involved in corporate travel industry for the past 8 years and continuously improved my skills both professionally but also interpersonal communicating skill I a way that I can now master them and make us of them for the benefit of me and the company that I work for.
11.
Because I am qualified person and have idea to deal the customer with good customer care. And solve the customers complaints on priority.
12.
I am the best candidate because I am a people person I love helping others and I love traveling.
13.
I can do the work whatever assigned to me and I was very careful with my job.
14.
I am the best candidate because aside from the height I already have a background about ticketing agent job during my college days I know that my skills and knowledge will help me to perform my job well and I am willing to undergo training and willing to learn. It suit my chosen field.
15.
Because I work really fast and accurate that means more work and less time coupled with accuracy.
Question 20 of 20
What is your ideal company culture?
User-Submitted Answers
1.
Any company who give opportunity to develop my carrer.
2.
I would like to work in a competitive, friendly environment, and reputable company like yours where my knowledge and skills can be utilized.
3.
I want to work for your company!
4.
International Airport I want to work.
5.
A company like this with integrity.
6.
More and more earn money and customer satisfaction everytime.
7.
I heard al tayyar is best group thats why iw ant to work with us.
8.
Providing upscale services and leading the way in customer care.
9.
Transparent and understanding colleagues, Supportive Boss and superiors being always upto mark in the work in given frame.

About Ticket Agent

March 9th, 2017

Ticket agents work in the travel industry, specifically in commercial aviation. During a day on the job, ticket agents who work in the office issue tickets to passengers who wish to travel. Ticket agents who work at the airport issue boarding passes, check baggage and ensure that all passengers board the flight in an orderly manner. Before passengers board, they may check that the names on the tickets match the name on their tickets. They also help passengers who need help boarding and report any suspicious behavior or unaccompanied baggage.
This is an entry level job with no advanced educational requirements. However, you will need to have at least a high school diploma. A postsecondary certificate or a degree in any hospitality related field will give you the edge when you apply for a ticket agent job. If you have the basic computer skills and meet all other requirements, most employers will give you on-the-job training so you can familiarize yourself with the companies specific policies and procedures.
At the interview for a ticket agent job, most of the questions will be aimed at assessing your confidence while answering, your knowledge of a ticket agent's duties and responsibilities, your communication skills and your ability to handle different types of passengers. Taking a look through ticket agent mock interview questions is a great way to boost your confidence ahead of the interview.

Print all Ticket Agent Interview Questions