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Top 20 Ticket Agent Interview Questions
Question 1 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
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List of Ticket Agent Interview Questions
  1. Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
  2. How would you define excellent customer service?
  3. How would you calm an irate passenger that would not take no for answer?
  4. Are you striving for a leadership role in the future?
  5. Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
  6. Are you able to work weekends, evenings or overtime as needed?
  7. Tell me about your post-secondary education.
  8. In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
  9. Give an example of how you have acted with integrity in your job.
  10. How do you keep your manager informed about what is being done in your work area?
  11. Tell me about the personality types you work best with.
  12. How would your most recent supervisor describe your work ethic?
  13. Describe a time where you had to overcome a big challenge.
  14. Give us an example of a time where you provided excellent customer service.
  15. How are your communication skills?
  16. How do you handle stressful situations?
  17. What are your career goals?
  18. Walk me through your experience in customer service based roles.
  19. Why should we hire you?
  20. What is your ideal company culture?
Authors:
Contributing Author
Diana D'Souza
HR Professional
Creativeinkdrops.com/
Ticket Agent Information
March 9th, 2017

Ticket agents work in the travel industry, specifically in commercial aviation. During a day on the job, ticket agents who work in the office issue tickets to passengers who wish to travel. Ticket agents who work at the airport issue boarding passes, check baggage and ensure that all passengers board the flight in an orderly manner. Before passengers board, they may check that the names on the tickets match the name on their tickets. They also help passengers who need help boarding and report any suspicious behavior or unaccompanied baggage.
This is an entry level job with no advanced educational requirements. However, you will need to have at least a high school diploma. A postsecondary certificate or a degree in any hospitality related field will give you the edge when you apply for a ticket agent job. If you have the basic computer skills and meet all other requirements, most employers will give you on-the-job training so you can familiarize yourself with the companies specific policies and procedures.
At the interview for a ticket agent job, most of the questions will be aimed at assessing your confidence while answering, your knowledge of a ticket agent's duties and responsibilities, your communication skills and your ability to handle different types of passengers. Taking a look through ticket agent mock interview questions is a great way to boost your confidence ahead of the interview.
Ticket Agent User Submitted Interview Answers
Question 1 of 20
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
User Submitted Interview Answers
1.
This is my first job so I do not have any experience regarding this.
2.
Yes it was pertaining to a point where discussing organisational flaws before customers give a very bad opinion so that was dealt by speaking of them behind the screens.
3.
When I am not familiar on my other task.
4.
We had similar personalities; and sometimes we'd clash, but we always managed to put personal aside and be professional and do the job.
5.
I've had a conflict with a supervisor after the flight we went to the back office and tried to understand each others point of views and than set our differences aside and carried on.
Question 2 of 20
How would you define excellent customer service?
User Submitted Interview Answers
1.
Satisfying customers in synch with the stipulations and making the3m understand the same if required.
2.
Good customer service is where it provide the needs and wants of the customer and treating the customers with a friendly and helpful attitude.
3.
A good customer service is when you fully understand what the customer wants and fulfill his needs in a satisfying way.
4.
It's meeting the expectations of the customers and giving them the satisfaction.
5.
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Question 3 of 20
How would you calm an irate passenger that would not take no for answer?
User Submitted Interview Answers
1.
I will try my best to calm down the passenger by giving him what he wants...
2.
Shall try to understand the requisites of the passenger and if possible shal reach those expectations merely.
3.
I will talk to the passenger appropriately and ask him/her for him/her point of view so that I know what to do to resolve the problem.
4.
I wouldn't just say no I'd find a solution to the problem.
5.
I will firstly apologize and I will call the attention of my superior.
Question 4 of 20
Are you striving for a leadership role in the future?
User Submitted Interview Answers
1.
Yes definitely I believe in hardwork and expecting reward for the same is essential I feel.
Question 5 of 20
Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
User Submitted Interview Answers
1.
Punctuality is basis for discipline I was punctual if not intimated the reason for delay well in advance, attendance yes work is worship until so most of them are planned leaves basing on business requirement and emergency yes everybody has.
2.
I always had to make it in before the doctor, so punctuality was key in may last job.
3.
100% attendance and punctuality will be 15 to 20 minutes prior the scheduled time always.
4.
If I should go for work before 8 am, Iwill woke up before 5 am.
Question 6 of 20
Are you able to work weekends, evenings or overtime as needed?
User Submitted Interview Answers
1.
Yes basing on the requirement of the organisation similiarly same can be expected from the employee.
Question 7 of 20
Tell me about your post-secondary education.
Question 8 of 20
In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
User Submitted Interview Answers
1.
Communication skills and empathisizing with smiling face.
2.
Communication, computer, body language and good customer service.
3.
We should have a good talent, communication skills to work in this job.
4.
Knowledge of computer reservation programs.
5.
I think there is no any critical thing in this job.
Question 9 of 20
Give an example of how you have acted with integrity in your job.
User Submitted Interview Answers
1.
To tell the boss why I am leaving the Job.
2.
Going an extra mile in satisfying the customer and not going against companies policies.
3.
If a customer comes up to me and ask's me a question that I don't know; I will go out of my way to find someone who has an answer to there question!
4.
By making myself active nd strong.
5.
I have done my work with full concentration.
Question 10 of 20
How do you keep your manager informed about what is being done in your work area?
User Submitted Interview Answers
1.
I either find the manager on the floor personally or I page him over the intercom if I am unable to find him.
2.
It depends on the severity of situation and heirarchy can that be sorted at my level shall keep him posted after sorting the issue or request his intervention.
3.
By making a call, or by giving a message.
4.
I will provide my daily work report to the manager.
5.
By periodical verbaly and written reports.
Question 11 of 20
Tell me about the personality types you work best with.
User Submitted Interview Answers
1.
People that are goal oriented and team work.
2.
Who have extra knowledge bout work. Who teach me time to time where I m wrong.
3.
I can deal with all kinds of people, I treat them the same and I do my best to be impecable while interracting with them.
4.
I have experienced working as a trainee with strict superiors. It made me work harder. I was trained to work under pressure and finish every job they assigned to me within stipulated time.
5.
Talkative people, people who challenging, Academic people and experienced people.
Question 12 of 20
How would your most recent supervisor describe your work ethic?
User Submitted Interview Answers
1.
Perfectionist always wanting things to be done in a certain way.
2.
She is a good Air ticketing.
3.
Good and friendly nature.
4.
Most of the people like me due to my politness.
5.
My colleagues are very found of me as I always entertain them but also proffesionally I receive many good scores in surveys completed by our corporate clients.
Question 13 of 20
Describe a time where you had to overcome a big challenge.
User Submitted Interview Answers
1.
Customer complain on staff attitude.
2.
A co-worker disagreed with the way I was stocking a particular shelf; I had to tell my co-worker that this was the way management wants the shelf stocked and if he had any questions to ask the person in charge!
3.
I had to overcome the rumors created just by managing to a level and then reporting to the supervisor if its hurting personal morale.
4.
Like everyday dealing with various problems regarding various things in the flight.
5.
Because it's my job I wil work hard in every difficult situation..
Question 14 of 20
Give us an example of a time where you provided excellent customer service.
User Submitted Interview Answers
1.
There was a disabled elderly person who needed help taking there grocery's out to the car; I was able to help the customer into the car and place his/her items where they wanted in the car.
2.
Customer come back again because they love my service.
3.
Retention and Customer Satisfaction @ 98% in previous entity so every situation is a good service I gave.
4.
Helping Someone catch a flight one day earlier.
5.
Example:A customer who want to know every details from the Airline ticketing.. Please wait for few minutes.May I let you know your details. This is how we should handle a good customer.
Question 15 of 20
How are your communication skills?
User Submitted Interview Answers
1.
I have great communication skills!
2.
I think to bets of my knowledge they are better.
3.
Excellent. I like to talk talking to other people helps you resolve an issue.
4.
My communication skills are all well. I can communicate well with all kinds of people.
5.
My communication skills are great I am I articulate well.
Question 16 of 20
How do you handle stressful situations?
User Submitted Interview Answers
1.
I still keep my self calm so that I can think how to solve conflicts.
2.
I try to keep calm and try to get the job done.
3.
By making me calm. I make my Self happy.. And I wil handle all the situation.
4.
By go throughout that situation by cool mind.
5.
I will work in stressful situations in peaceful way will calm myself and solve the problems.
Question 17 of 20
What are your career goals?
User Submitted Interview Answers
1.
Room to improve and have make use of the knowledge to become leader.
2.
To be in a helping and respectable profile.
3.
My career goals is to meet the basic expectation of my superiors and our customers.
4.
Growing in the aviation industry.
5.
My short term goal is to get a job in Airport. My long term goal is to be in a good position.
Question 18 of 20
Walk me through your experience in customer service based roles.
User Submitted Interview Answers
1.
Yes Nearly 3 years of work experience.
2.
Have been into Customer Service for 2.5years and after which I was in Couselling so basically I had exposure to all kinds of attitudes.
3.
No, as I'm fresher.I have a talent to pick up me fast, in this field.
4.
No but I have experiece dealing with customers.
5.
No but I have experiece dealing with customers.
Question 19 of 20
Why should we hire you?
User Submitted Interview Answers
1.
Because I am dependable, courteous and on time for every shift!
2.
Can handle stressful situation.
3.
Cause I am good at empathizing and persuading skills.
4.
I am the best candidate because aside from the height I already have a background about ticketing agent job during my college days I know that my skills and knowledge will help me to perform my job well and I am willing to undergo training and willing to learn. It suit my chosen field.
5.
Customer service going the extra mile good at doing problems dedicated employee.
Question 20 of 20
What is your ideal company culture?
User Submitted Interview Answers
1.
Transparent and understanding colleagues, Supportive Boss and superiors being always upto mark in the work in given frame.
2.
I want to work for your company!
3.
Providing upscale services and leading the way in customer care.
4.
International Airport I want to work.
5.
A company like this with integrity.
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