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Casino supervisors are entrusted with the responsibility of overseeing workers in assigned gaming areas and coordinating their activities. During their shift on the job, casino supervisors circulate among tables on the casino floor, observe operators, ensure all stations are covered at all times and explain house rules to the casino's customers. While ensuring that the casino is operating smoothly so that no patrons have cause to complain, they also keep an eye out for any signs of cheating such as switching, marking or counting cards. On request, they may organize special services or activities for guests and resolve service complaints.
There are no minimum educational qualifications for anyone looking to work as a casino supervisor. However, you must have the necessary skills. Casino supervisors must be vigilant, decisive and be able to make on-the-spot decisions. They must also have excellent communication, customer service, interpersonal and managerial skills.
Prospective employers will be observing minute details during the interview - your attire, your manner of speaking, confidence and ability to make quick and fair decisions. If you've had experience working as a casino supervisor, tell them about an incident that occurred and how you handled it. This will give them some insight into your ability to handle all aspects of this job. Reading through casino supervisor mock interview questions can help you rehearse answers to commonly asked questions so you are well-prepared for the interview and can reply confidently.