Casino Supervisor Interview Questions
1. Why did you choose to become a Casino Supervisor?
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User Answers
1. Can contribute more to the company.
2. I feel as if I'm ready to take that next big step in my life. I've worked as a cashier for many Years and I've watched my supervisors and I think I would make a good supervisor and I'm ready to challenge myself and learn new things.
3. I'll coach them as accuratly as possible and be as patient as I can be to make sure they will end up doing a splendid job.
4. Because I know that I can do this job same as my previous jobs, I believe myself I will be a very good as a Supervisor to my employer and my co-workers as well.
5. I originally wanted the money but I have since rally grown to like the position.
6. I like challenges and want to try to advance career.
2. What do you like least about being a Casino Supervisor?
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User Answers
1. Not getting the same face time with our guests as the dealers do.
2. Management position nothing is liking least.
3. What do you like most about being a Casino Supervisor?
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User Answers
1. I like dealing with multiple tasks at same time and no mistake.
2. The fast pace environment and being able to learn new things.
3. Visiting with the people.
4. Always new thing to challenge and learn how the player adttitue be.
5. Interactng with guest and staff.
6. As I long time casino dealer I would love to improve myself by doing some different job.
4. Are you a detail oriented person?
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User Answers
1. Extremely detail oriented. With that said,
5. What is the most difficult part of this job?
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User Answers
1. Can solve properly with custom complaint.
2. I like challenges nothing should b difficult.
3. Watching both ends of a dice game.
4. Excerpt the extra money? i'll get to have a little extra responsibility on my shoulders like making sure all the games runs smoothly and that all payouts and other things are done accuratly.
5. Working sometimes with complicated customers.
6. Disciplining team members that your friendly with.
6. Where do you see yourself in 5 years?
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User Answers
1. A manager in the casino industry.
2. I will moving up to the higher level.
3. With a law degree or a bcom in financial investment.
4. At the same working place more motivated and with much more experience.
5. Still here as a Floor Supervisor, I'm not looking to move up in management.
6. Managing a casino on an island.
7. Are you a people person?
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8. What are your career goals?
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User Answers
1. My career goals are to go to school for accounting and become a accounting for the casino. I love working with numbers.
2. Working with finance is always my carees.
3. To be able achieve what the company can give it to me.
4. I wanna work and grow myself more into the casino industry but in a more higher and less strainers position.
5. I like being a Floor supervisor, so I've met my goals.
6. Become a successful supervisor.
9. Describe your supervisory style.
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User Answers
1. Easy going and make sure things are going the right direction.
2. Extremely friendly and polite person, taking care first ot the customers and not least to the co-workers .
3. I follow the rules, I expect respect, I give respect. I'm not loud and demeaning when correcting someone. Calm heads prevail.
4. Coaching and disciplining.
5. Problem solving, communication, leadership, and team work.
6. Working as a team is supervisory style.
10. How do you motivate your employees/team members?
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User Answers
1. Very friendly and nice people who are making me go to work with a pleasure.
2. I am respectful, but I am firm. We work together, not for me. I would follow the same rules I set forth for my team.
3. Give them a target. Help them to reach it.
4. Keeping a upbeat and positive attitude.
5. Working together and making them feel comfortable.
6. Reward them with thank you for doing a good job.
11. Tell me about a time an employee made a significant mistake. What action did you take?
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User Answers
1. There was a new security officer and came up to take my chip fill to table games. But instead of taking just one chip fill he wanted to take two at one time. I explain to him that it was against companies policies and that I can't sign off on the other chip fill. He thanked me and took just the one chip fill.
2. Under what circumstances mistake happen will depend on that.
3. Correct the payment and discuss it with employee away from table.
4. Talk it through with them to check if I can solve it if its above my hands i'll elevate it to my superior.
5. Listening the explanations from the employee, Apologized about the situation and fixing the problem.
6. Over paying a customer. Had to apologize to the customer explain the mistake and ask for the money back.
12. Tell me about a time you had to coach an employee to perform a task.
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User Answers
1. It was a new cashier in the cage I notice that she stacking her chips up the incorrect way. I continue to watch her pay out the guest. After the guest left her window. I explain to her that she did pay out the correct amount but by continuing to stack her chips wrong can cause a big variance and that she should stack them the correct way she was taught to avoid mistakes happened and occurring variance points that could lead to termination.
2. Craps dealer didn't know what to do, so I calmly walked them through the payoffs.
13. Why did you leave your previous job?
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User Answers
1. Explore retirement options.
2. I'll coach them as accuratly as possible and be as patient as I can be to make sure they will end up doing a splendid job.
3. I would like to improve my self better paying.
4. I just want to contribute to your company.
14. What do you think this position involves.
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User Answers
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4. Multi tasking, patients, confidence, personality, and customer service skills.
5. Response, a lot of a attention, respect .
6. Observing and monitoring dealer accuracy and integrity. Make sure players enjoy themselves.
15. Do you work well under pressure?
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User Answers
1. I think I'm suitable work well under pressure.. It can make me settled problem with positive thinking efficiently when I under pressure.
2. Yes I've Learned over the years the best way to deal with pressure is to stay calm.
3. I do my best work under pressure.
4. Yes I like the challenge.
5. I like the fast pasted atmosphere of the casino.
6. Yes, pressure makes me focus on what needs to be done.