31 Hilton Worldwide Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Career Goals Questions
- 3. Common Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Creative Thinking Questions
- 7. Customer Service Questions
- 8. Direct Questions
- 9. Discovery Questions
- 10. Education Questions
- 11. Experience Questions
- 12. Leadership Questions
- 13. Salary Questions
- 14. Teamwork Questions
- 15. Trust Questions
Adaptability
1. Due to the nature of our business at Hilton Worldwide, your priorities can change on a dime. Are you able to change focus quickly?
How to Answer
Due to the nature of the business, hotel employees must often multi-task their responsibilities to accomplish the tasks required. Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Hilton Worldwide. Give an example of a time when you have had your priorities change on a dime.
Written by James McMechan on October 5th, 2021
1st Answer Example
"In my current position, I am on call quite often, so I am used to having my schedule and plans change. Even though it may be frustrating at times, it always works out in the end. I don't mind changing focus when I'm needed."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I maintain a stronger focus when able to start and complete a project in one shot; however, if it is required of me to change priorities from time to time, I am okay with that as well."
Written by James McMechan on October 5th, 2021
Adaptability
2. Tell me about a time when you faced competition and how you reacted to it.
How to Answer
Many sales programs that Hilton employs involve competition in one form or another. Think back to when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by James McMechan on October 5th, 2021
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond the quota. We collaborated to develop creative goal-setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat all of our competition and made it happen!"
Written by James McMechan on October 5th, 2021
Career Goals
3. At Hilton Worldwide there are many internal growth opportunities and we encourage cross-training. What does your ideal career path with Hilton Worldwide look like?
How to Answer
Hilton Worldwide encourages its employees to learn the skills needed by other departments for career growth. Before your interview, be sure to research the types of opportunities present at Hilton Worldwide. Be confident as you relate what your ideal career path might look like. Be prepared to discuss your findings with the interviewer with passion and energy.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I would love to see myself grow into a management opportunity with Hilton Worldwide down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this position. I like the fact that your company encourages cross-training to make it possible for employees to pursue a job that intrigues them."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures and training. I have some great teaching skills, and that is where my true passion is. I see this position as a means of getting to where I eventually want to go."
Written by James McMechan on October 5th, 2021
Common
4. Hilton Worldwide wants to hire the right person, but we also want to be the right fit for you. Do you have any questions for us?
How to Answer
The perfect fit needs to go both ways. Assure the interviewer that you see this role as a stable fit for you and discuss the reasons why. But also use the question as an opportunity to gather more specifics about an item that may not have been covered in the interview. Be specific but do not ask the interviewer to repeat information that should have been processed by yourself earlier.
Written by James McMechan on October 5th, 2021
Answer Example
"Thank you for asking! This interview has been informative, and I'm eager to learn more. Could you share with me how your management team approaches setting clear goals and targets for team members?"
Written by James McMechan on October 5th, 2021
Communication
5. How do you interact with your direct supervisor in your current/most recent position?
How to Answer
The interviewer needs to know that you will be respectful of other employees and your supervisor. This is an opportunity for you to reassure the hiring manager that you are a professional in dealing with feedback and learning opportunities. This question is also sometimes asked to determine if you might tend to be a malcontent. Applicants who complain and criticize a former manager may signal the hiring manager not to hire you. Be positive when describing previous relationships.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I have had the pleasure of working for some wonderful people who have helped me learn the skills I have today. My former boss and I had a pretty good relationship of trust, and he was an excellent communicator. I look forward to being the same kind of professional to my work every day."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"After years in the hospitality industry, I think I have worked for just about every type of leader there is. MY previous boss was firm but fair, and we always had a lot of respect for each other. I never argued with him or complained about him, so I believe that I know how important good communication is between an employee and a department head."
Written by James McMechan on October 5th, 2021
Compatibility
6. Hilton Worldwide is a very large hotel corporation. What do you know about us and our mission?
How to Answer
The interviewer would like to know that you have done ample research on Hilton Worldwide before your interview. Your level of research indicates your interest in holding a career with the Hilton brand. Share with the hiring manager some things you discovered in researching Hilton and show excitement about working for this reputable hotel company.
Written by James McMechan on October 5th, 2021
1st Answer Example
"Hilton Worldwide is a multinational hotel company. It is the parent company for dozens of brands, operating in over 118 countries with 938K rooms. The company is headquartered in Virginia and employs nearly 175K employees.
Hilton is the parent company of dozens of hotels and resorts like Waldorf Astoria, Embassy Suites, and Hilton Grand Vacations. Hilton's mission is to be the most hospitable company in the world by creating heartfelt experiences for guests, meaningful opportunities for team members, high value for owners, and a positive impact in its communities."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I was impressed with the number of rooms that Hilton covers and how many brands your company runs. I didn't realize that your presence is in 118 different countries. I was happy to learn about your core values and how they are based on an acronym of the name Hilton. I love that."
Written by James McMechan on October 5th, 2021
Compatibility
7. Hilton Worldwide often entertains guests who are celebrity or dignitaries. How would you protect their right to privacy?
How to Answer
Hilton Worldwide often entertains guests who are celebrities who do not wish to be bothered. The interviewer needs to know that you will not go full fan-mode with their presence in the hotel. Reassure the hiring manager that you can guard their desire for privacy and use discretion in sharing any information involving them.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I understand completely about the need for privacy for guests who are dignitaries or celebrities. Often they prefer to be left alone and kept out of the public spotlight, choosing the hotel as a place where they can relax and be undisturbed. I would do everything I could to keep that information private and share it with only essential personnel."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"The hotel I work for now is currently housing several visiting dignitaries for the Climate Summit. I know that they prefer to have an uninterrupted evening after long days of negotiations and policy planning. I strive to make their stay as great as possible and have respected their desire to be left alone. I am more than happy to help them find a quiet place to unwind and relax, and I guard their hotel information regularly."
Written by James McMechan on October 5th, 2021
Compatibility
8. Working in hospitality can be a job that requires long hours and weekends. Is there any issue that might prevent you from working these extended hours if you were needed?
How to Answer
The interviewer would like to know that Hilton Worldwide can count on you to be flexible in your schedule. Reassure the hiring manager that you understand that the hospitality industry is dynamic and that you are not intimidated by the demands. Share your willingness with enthusiasm to do the job, whatever it might take.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I am flexible to working as many hours as the company provides. While I might not want to do that every day of the year, I am committed to working more than my shift if necessary. I will add that I am motivated to do more with words of encouragement. If you see me doing something right - even small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I am happy to work any shift you require. I don't mind a good challenge as long as I feel that my performance makes a difference. Because I have a bit of a competitive streak, you can keep me motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
Written by James McMechan on October 5th, 2021
Compatibility
9. At Hilton Worldwide many of our positions require you to wear a uniform to work. Do you have any concerns with meeting these standards?
How to Answer
Hilton Worldwide has specific personal appearance standards for its employees, including hair length and no tattoos or piercings. Many hospitality-based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!
Written by James McMechan on October 5th, 2021
1st Answer Example
"I can understand why Hilton Worldwide requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab, so can you please confirm that your uniform allows for that?"
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
Compatibility
10. Working in a hotel environment requires the ability to multi-task. How well do you work in a busy, sometimes ambiguous work environment?
How to Answer
Chances are you will not have to work too long in the hotel business to understand how important it is to multitask. While having a structured plan is important, there are always a variety of tasks that seem to need to be finished at once. Help the interviewer to determine which personality type you are by answering this question.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I am a person who loves structure and the ability to plan my work. Yet, over the years, I have had to teach myself how to multitask. I can do both equally well, and I do not foresee an area where I would struggle to get things done.."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I do not believe in procrastination, so I tend to take on the most challenging aspects of a project first and then work my way into the easier, less time-consuming portions of my work. I have had to teach myself to multitask, but I love the fast pace of juggling multiple tasks at once."
Written by James McMechan on October 5th, 2021
Creative Thinking
11. At Hilton Worldwide we have many strong competitors. In your opinion, how do we stand out from the crowd?
How to Answer
The interviewer would like to know that you have researched Hilton Worldwide and understand what makes them the best in their industry! List a couple of ways that you feel Hilton Worldwide stands out from its competitors. You can find ideas on the company website or online review sites. Share what you learned with enthusiasm at the prospect of working in a culture that promotes some of the values you strive to emulate.
Written by James McMechan on October 5th, 2021
1st Answer Example
"When I did an online search for Hilton Worldwide, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Hilton Worldwide is a top choice for many."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I think that Hilton Worldwide stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
Creative Thinking
12. Hilton Worldwide is committed to reducing costs without sacrificing the quality of our services. Share with me a time when you worked to help reduce costs in your previous job.
How to Answer
Hilton Worldwide has a very strategic plan to reduce its carbon footprint and energy waste by 2030. The interviewer wants to know that you will share this vision and be vigilant about areas where costs could be better managed. Reassure the interviewer that you understand the need to help contain expenditures and help add more dollars to the bottom line.
Written by James McMechan on October 5th, 2021
1st Answer Example
"In my previous position, I was required to help monitor energy costs at the XYZ property. I helped institute a water conservation program that saved our company a significant amount of money. In addition, I helped our housekeeping staff become more trained about not having unnecessary items like the television on while they cleaned rooms, and remembering to turn off lights after they had finished as a way of saving more money."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"One of the reasons that I am so excited to apply for a position at Hilton is your commitment to reduce your energy consumption and thereby reduce your carbon footprint. There are many ways to accomplish this, such as installing motion-detected lighting units in non-essential areas and instituting a conservation program in the hotel for water management. I never want to impact our service to our guests, but I would love to help our company conserve energy because it is the right thing to do for our planet."
Written by James McMechan on October 5th, 2021
Creative Thinking
13. Hilton Worldwide loves to hire creative people. Talk about a time when you showed creativity in the workplace.
How to Answer
There are chances that your position may involve creating promotional pieces designed to increase revenue for the hotel. Think about a time when you introduced an employer to a new product or service opportunity. Be confident as you share. This is an excellent opportunity to leave a lasting impression on the mind of the hiring manager.
Written by James McMechan on October 5th, 2021
1st Answer Example
"In my previous role, I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years. I am happy to report that it produced a significant revenue boost when it was running."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"While I do not have much experience in designing promotional material, I loved to be creative. Growing up, a lot of my neighbors had pets. I started a neighborhood dog walking, sitting, and vacation service in high school. I made some money and helped my neighbors enjoy their vacations. In my adult life, I continue to seek out opportunities to help others with their day-to-day needs. So, I would have no issue working with your hotel to design and promote revenue-generating ideas."
Written by James McMechan on October 5th, 2021
Creative Thinking
14. Hilton Worldwide believes in hiring individuals who are innovative and creative. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
Hilton loves to promote employees who are constantly looking to innovate their services. The interviewer needs to assess if you are a problem-solver who can creatively assess a situation and implement a remedy. Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by James McMechan on October 5th, 2021
1st Answer Example
"Last year when I was managing front-of-house, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I made a recommendation, in my current role, for a change in vendors when it came to our office supplies. I noticed that our current vendor was becoming increasingly slack with incorrect billing, missing items, and even additional surcharges. I sourced another three options, all local, and presented my findings to my supervisor. We ended up choosing one of the vendors that I found."
Customer Service
15. At Hilton Worldwide we put our customers needs first. What is your customer service philosophy?
How to Answer
Hilton Worldwide has as its very first core value the word hospitality. Assure the interviewer that you will honor the customer service values at Hilton Worldwide. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I read on the Hilton Worldwide website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns well with my customer service philosophy. I believe in keeping customers engaged through a commitment to excellence every time they visit."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"My customer service philosophy is always to be honest with the customer. I know that Hilton Worldwide puts a lot of focus on integrity and honesty, so I believe that our values align well. I am excited about the possibility of working for this kind of company."
Written by James McMechan on October 5th, 2021
Customer Service
16. Hilton prides itself in continually exceeding guests expectations. Share a time when you have exceeded a guests' expectations.
How to Answer
The interviewer wants to know that you share the company's desire to meet and exceed the expectations of your guests. Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution, and the effect it had on the client.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I have always tried to go beyond for our guests. I had a guest in our last hotel who was celebrating an anniversary. They had made arrangements for the sitter to come and watch their toddler, but the sitter couldn't make it. I volunteered to watch the baby so that they could go to dinner and celebrate!!"
Written by James McMechan on October 5th, 2021
2nd Answer Example
"In my last position, we had a guest who needed their car to be picked up and repaired and then delivered back to them. I was able to do this to help accommodate the customer, and it resulted in a 5-star rating."
Written by James McMechan on October 5th, 2021
Direct
17. Why should we hire you?
How to Answer
The interviewer is asking this question as a way of inviting you to sell yourself. Think of ways that you bring unique skills and talents to the table. Your answer could include any industry accolades, unique achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by James McMechan on October 5th, 2021
1st Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 salesperson in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership-related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of success there and will bring that knowledge here to Hilton Worldwide. I believe that my leadership abilities and communication skills will have a positive impact right away. I look forward to the possibility of using them should Hilton decide to hire me."
Written by James McMechan on October 5th, 2021
Direct
18. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Hilton Worldwide. Do you have any concerns about this policy?
How to Answer
Almost every company requires its employees to submit to background and drug screens before extending an offer of employment. This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Hilton Worldwide - they may need to understand the charge and assess the risk.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possession charge 12 years ago. I was a teenager at the time and regret that choice. You should know from me as opposed to finding out through a background check."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
Discovery
19. Hilton prides itself in involvement with the local community by being socially responsible. What causes do you support and why?
How to Answer
Hilton Worldwide has an ambitious strategy to double its commitment to local youth and food and education programs and cut its carbon footprint in half by 2030. This interviewer wants to know that as an employee of the company that you share this vision. The company desires to attract employees who have a passion for giving because that quality translates well to daily tasks of hospitality and service. Think about charities or causes that you support and are passionate about. This is a wonderful opportunity for you to leave a lasting impression on the mind of the interviewer.
Written by James McMechan on October 5th, 2021
1st Answer Example
"Overall, I was very impressed by your company's commitment to cut its carbon footprint in half by 2030. I support several eco-friendly charities and would love to work for an organization that sees its moral responsibility to be a good steward of the resources of the planet."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I am supporting our local food bank, which I know your hotel also supports. I want to work for a company that I can be proud of, and Hilton always strives to be involved in making our city a better place. I want to work for a company like that."
Written by James McMechan on October 5th, 2021
Discovery
20. Hilton Worldwide is committed to providing a healthy work-life balance. How do you unwind and leave the stress of work behind?
How to Answer
The hotel business can be highly stressful with constant pressures and demands. Talk to the interviewer about your ability to control pressure in the workplace and what activities you engage in that help you develop a healthy work/life balance. This is an opportunity for the interviewer and yourself to create some rapport and leave an impression in the hiring manager's mind.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I have a fitness routine every morning before I go to work. I run 2 miles every day and am currently working my way up to a marathon. I find being out early in the morning gets my heart pumping and gives me energy for the entire day."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"Stress is part of any job, but when I am not at work, I have the wonderful privilege of raising a family. We love to travel and do things. I have built some great memories with them, and I find just being a Dad is the best way to a healthy life/work balance."
Written by James McMechan on October 5th, 2021
Discovery
21. Who would you say inspires you?
How to Answer
This question is an invitation for you to share more of yourself. The interviewer would like to get to know you as a person. Your life's inspiration can come from a book, a mentor, your family, a celebrity, or an author - literally anyone! Talk to the interviewer about who has inspired your life and why.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked, and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"My previous manager was a huge inspiration to me. Her passion for this industry was motivating and put the fire in me to climb the ladder in my career."
Education
22. At Hilton Worldwide we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education.
How to Answer
The interviewer is asking this question to determine what specific skills you might have acquired during your educational journey. Even though your post-secondary education is on your resume; however, the hiring manager would like you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Hilton Worldwide. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I learned about the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large and small ways to make a positive change. I look forward to applying that knowledge to this role with Hilton Worldwide."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Hilton Worldwide. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
Experience
23. Tell me about your exposure to hospitality related software and technology.
How to Answer
No matter your function with Hilton Worldwide, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use, and then discuss how they may be similar to the programs you are already familiar with. Be confident in your ability to learn the system that Hilton uses so that the interviewer can sense your eagerness to learn and that you are, in fact, teachable.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Hilton Worldwide. I am tech-savvy and am confident that I could pick up on your technology very quickly."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"Could you tell me which programs and software you use? I have used a variety of hospitality-related software and technology, so I am confident in my ability to learn your programs quickly."
Written by James McMechan on October 5th, 2021
Experience
24. Hilton International strives to have a positive social media presence. How experienced are you on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
How to Answer
Due to the company's size, Hilton has a significant online presence across all social media platforms. The interviewer would like to know that you are savvy when it comes to the reach of online marketing. Talk about how you have seen social media marketing affect your current or previous employers. Be confident about your ability to use technology to improve and empower your performance.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I see that Hilton Worldwide has a strong social media platform. You are very engaged with your followers and commenters. Social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Hilton Worldwide is doing a great job with online brand management."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I think that social media, like all things, can have a positive side and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
Written by James McMechan on October 5th, 2021
Leadership
25. Hilton Worldwide looks to managers who are able to successfully lead and motivate their departments. Share with me some ways you motivate others.
How to Answer
The interviewer would like to know that you can successfully motivate others without it coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome. Be confident and energetic as you share, knowing that you have the skills needed to be an affirming force for the company.
Written by James McMechan on October 5th, 2021
1st Answer Example
"Our business development lead was stressing out last month because she was only 88% to quota with just two days left in the month. I sat with her after work, and we brainstormed some great ideas to implement for quick results. She ended up closing the month at 104% and had an amazing ramp up to the next month. I believe that encouragement can come in many forms. In this instance, she just needed someone to bounce ideas off of!"
Written by James McMechan on October 5th, 2021
2nd Answer Example
"A teammate was going to quit due to various frustrations. By putting SMART goals into place that would allow him to understand how he'd get to hit his targets, he changed his attitude at work and ultimately received a promotion. It was great to see him turn around so well."
Leadership
26. Hilton tries to promote a concept of servant leadership among its managers. What does servant leadership mean to you?
How to Answer
Hilton Worldwide believes that its most important resource is its people. The idea of servant leadership is when the manager tries to bring out the best in his team, not by coercion, but through affirmation and effective coaching. The interviewer wants to know that you are the kind of leader who will seek to request rather than demand and affirm rather than berate or belittle. The positive energy and example that managers have is a direct correlation to how well their employees perform.
Written by James McMechan on October 5th, 2021
Answer Example
"I believe that an effective manager is not a drill sergeant but instead a coach. I believe in helping my employees use their natural gifts and skills to pursue excellence and that a lot of their success depends on how well they are treated. I want my team to know that I care about them. I believe that being a living example of empowerment can only help them feel appreciated and produce positive results for the company."
Written by James McMechan on October 5th, 2021
Salary
27. Hilton Worldwide offers a comprehensive benefits package. Share with me your current package and what you might need from a potential employer.
How to Answer
In this day and age, having access to good benefits can be just a crucial as earning a salary. Share with the interviewer your current plan without going into too much detail. This is a wonderful opportunity for you to garner information to make the best career decision for yourself and your family.
Written by James McMechan on October 5th, 2021
1st Answer Example
" I have medical, life insurance, and a 401k retirement plan in my current position. I would be very interested in hearing more about what Hilton offers so that my family and I can make the best decision for us."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I do not have any coverage currently, which is one reason I am applying for this position. My family and I could benefit from having medical insurance. Could you share with me some of the benefits that Hilton offers?"
Written by James McMechan on October 5th, 2021
Salary
28. What is your current salary?
How to Answer
Having a salary conversation is never an easy one during an interview, but it is necessary. A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I am open to discussing the pay structure offered by Hotel ABC. I have earned a base salary plus commission for the past five years, and I appreciate the security and earnings flexibility that comes with this pay structure. Could you share with me how the company structures pay for its Hotel Managers"
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I am currently making $128,000 per year with an annual bonus opportunity based on hotel profits and the cost savings that I produce. I am looking for a compensation plan aligned with other hotel management roles in the area and one that provides an opportunity for growth. I look forward to discussing the details of this role so that we can determine a fair compensation plan."
Written by James McMechan on October 5th, 2021
Teamwork
29. The hotel business involves a lot of personal interaction. How do you encourage and get along with others?
How to Answer
Hilton is always looking for personable employees who will promote positivity n every interaction with guests and fellow employees. Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to support a positive mental attitude in your team members. Share some ways you stay positive with yourself.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I like to encourage other people to be positive in their thinking because that kind of attitude directly affects how they treat a guest. I try to keep my self-talk energetic, always seeing problems as opportunities for growth."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I encourage people to tap into the best parts of themselves. It helps us as a team treats our guests and each other with respect and courtesy. I love to help others discover their potentials because that kind of empowerment can help them achieve so much more in life."
Written by James McMechan on October 5th, 2021
Teamwork
30. Your position at Hilton will require you to communicate with employees of other departments. Share with me a moment when you had to work cross-departmentally in your last position.
How to Answer
A hotel has many working departments that must support one another--for example, housekeeping, food, beverage, maintenance, etc. The interviewer needs to know that you are a person who can get along and work seamlessly with other employees. Reassure the hiring manager that you are more than willing to do whatever is necessary to maintain a good communication flow and good rapport with any other employee you might encounter.
Written by James McMechan on October 5th, 2021
1st Answer Example
"In my previous position, I was required to work with our sales and accounting office to ensure that all invoices and purchase orders were logged into the system and accounted for. I loved working with other employees, and we generally had excellent relationships with each other. We formed a great team and helped support each other a lot."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"I love working with other departments because it allows me to learn from them. I always want to learn and like to get cross-trained so that should the company need me, I can be of service."
Written by James McMechan on October 5th, 2021
Trust
31. One of the responsibilities of a hotel is to provide a safe and secure environment for its guests. Share with me what you might do if you discovered an unsafe condition at the hotel.
How to Answer
Any hotel chain has responsibility for reasonable care, including providing a safe and secure environment for guests. The interviewer needs to know that you are the kind of person who will be vigilant about safety and security. Reassure the hiring manager that you realize the importance of these issues and that you can meet the challenge when a situation arises.
Written by James McMechan on October 5th, 2021
1st Answer Example
"I am always on the lookout for anything that might harm a guest or be the potential for a lawsuit. We should provide a safe place for the guest to lay their head at night, but as an employee, I also have to guard the hotel against any potential lawsuit. If I discovered an unsafe condition, I would attempt to correct it if I could. If I couldn't, then I would inform the management immediately so that the issue could be addressed."
Written by James McMechan on October 5th, 2021
2nd Answer Example
"Part of my responsibility was to walk the property once a day and make note of anything that I saw that was amiss, like burned-out lights, or loose wiring, or peeling paint. This kind of daily vigilance helped us avoid a lot of situations that could have proven to be problems.."
Written by James McMechan on October 5th, 2021