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Hilton Worldwide Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Leisure     Hospitality    
Question 1 of 32
Are you currently interviewing with any direct competitors of Hilton Worldwide?
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How to Answer
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Hilton Worldwide is your top choice. Feel free to ask the interviewer about their hiring timeline as well!
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1.
Are you currently interviewing with any direct competitors of Hilton Worldwide?
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Hilton Worldwide is your top choice. Feel free to ask the interviewer about their hiring timeline as well!

Rachelle's Answer #1
"I am active in my job search and have targeted companies similar to Hilton Worldwide. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Hilton Worldwide sounds like a fantastic fit for me. When are you hoping to have a decision made?"
Rachelle's Answer #2
"I am selective about where I interview. I chose to apply with Hilton Worldwide because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
2.
How do you handle stress?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Rachelle's Answer #2
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
3.
Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Hilton Worldwide. Are you willing to comply?
Are there any reasons why you could not perform the full function of this role? This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Hilton Worldwide - they may need to understand the charge and assess the risk.

Rachelle's Answer #1
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possess charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
Rachelle's Answer #2
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
4.
At Hilton Worldwide there are many internal growth opportunities. What does your ideal career path with Hilton Worldwide look like?
Have you taken a look at the other career opportunities listed on Hilton Worldwide website? Before your interview, be sure to research the types of opportunities present at Hilton Worldwide. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.

Rachelle's Answer #1
"I would love to see myself grow into a management opportunity with Hilton Worldwide down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
Rachelle's Answer #2
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
5.
When have you created a new product or service?
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."
Rachelle's Answer #2
"Growing up, a lot of my neighbors had pets. I started a neighborhood dog walking, sitting, and vacation service in high school. I made some money and helped my neighbors enjoy their vacations. In my adult life, I continue to seek out opportunities to help others with their day-to-day needs."
6.
If you were given a choice, which work related task would you leave for last? Why?
Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

Rachelle's Answer #1
"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."
Rachelle's Answer #2
"I do not believe in procrastination, so I tend to take on the most challenging aspects of a project first, and then work my way into the easier, less time-consuming portions of my work."
7.
At Hilton Worldwide we have many strong competitors. In your opinion, how do we stand out from the crowd?
The interviewer would like to know that you have researched Hilton Worldwide and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Hilton Worldwide stands out from their competitors. You can find ideas on the company website or online review sites.

Rachelle's Answer #1
"When I did an online search for Hilton Worldwide, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Hilton Worldwide is a top choice for many."
Rachelle's Answer #2
"I think that Hilton Worldwide stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
8.
At Hilton Worldwide many of our positions require you to wear a uniform to work. Are you willing to comply?
Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!

Rachelle's Answer #1
"I can understand why Hilton Worldwide requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
Rachelle's Answer #2
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
9.
Tell me about a time when you made a suggestion requesting change in an organization.
In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

Rachelle's Answer #1
"Last year when I was managing front-of-house I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Rachelle's Answer #2
"I made a recommendation, in my current role, for a change in vendors when it came to our office supplies. I noticed that our current vendor was becoming increasingly slack with incorrect billing, missing items, and even additional surcharges. I sourced another three options, all local, and presented my findings to my supervisor. We ended up choosing one of the vendors that I found."
10.
How do you like to encourage ideas in others?
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.

Rachelle's Answer #1
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
Rachelle's Answer #2
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
11.
Why should we hire you?
If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

Rachelle's Answer #1
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
Rachelle's Answer #2
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge here to Hilton Worldwide. You will see a positive impact from me right away."
12.
When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

Rachelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Rachelle's Answer #2
"The hospitality industry is probably one of the most diverse work environments you can find. I think diversity in the workplace is a must-have because it creates a company culture of understanding and tolerance. My entire career has been in the hospitality industry so I can safely say that I am well accustomed to differences in the workplace, and I welcome the diversity."
13.
The internet is constantly changing the conversation between Hilton Worldwide and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.

Rachelle's Answer #1
"I see that Hilton Worldwide has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Hilton Worldwide is doing a great job with online brand management."
Rachelle's Answer #2
"I think that social media, like all things, can have a positive side, and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
14.
At Hilton Worldwide we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

Rachelle's Answer #1
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
Rachelle's Answer #2
"Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."
15.
At Hilton Worldwide we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Hilton Worldwide. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.

Rachelle's Answer #1
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Hilton Worldwide."
Rachelle's Answer #2
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Hilton Worldwide. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
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32 Hilton Worldwide Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Are you currently interviewing with any direct competitors of Hilton Worldwide?
  2. How do you handle stress?
  3. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Hilton Worldwide. Are you willing to comply?
  4. At Hilton Worldwide there are many internal growth opportunities. What does your ideal career path with Hilton Worldwide look like?
  5. When have you created a new product or service?
  6. If you were given a choice, which work related task would you leave for last? Why?
  7. At Hilton Worldwide we have many strong competitors. In your opinion, how do we stand out from the crowd?
  8. At Hilton Worldwide many of our positions require you to wear a uniform to work. Are you willing to comply?
  9. Tell me about a time when you made a suggestion requesting change in an organization.
  10. How do you like to encourage ideas in others?
  11. Why should we hire you?
  12. When have you worked amongst a diverse group of people?
  13. The internet is constantly changing the conversation between Hilton Worldwide and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
  14. At Hilton Worldwide we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
  15. At Hilton Worldwide we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
  16. At Hilton Worldwide we put our customers needs first. What is your customer service philosophy?
  17. Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Hilton Worldwide even on the more challenging days?
  18. Due to the nature of our business at Hilton Worldwide, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
  19. Tell me about your exposure to hospitality related software and technology.
  20. Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
  21. What is the most competitive work situation you have experienced?
  22. Have you progressed in your career as you have expected?
  23. Who would you say inspires you?
  24. Rate your communication skills from 1-10 with proper examples backing your given rating.
  25. Give me an example of a time when you went above and beyond.
  26. Tell me more about your most recent position and how it relates to this particular role.
  27. When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?
  28. What attracts you the most to this particular position?
  29. Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?
  30. Have you ever worked in a cross-functional environment?
  31. What are you reading right now?
  32. What is your current salary?
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